The worst customer service, poor quality, these people lie and lie and lie, they do not fix things as they promise, they overcharge you and when you catch them they tell you that they only go back a month for that stuff, they charge for equipmn\ent you do not have and they slam service that you did not agree to. I am on day 3 of an anticipated 5 day outage right now. read more

My internet has been out for a couple days, called the technician over the phone who was unable to fix the problem. A serviceman came out to my house today to repair the problem and he notified me that I am the third house that he has serviced where Comcast has intentionally disconnected the internet so customers will upgrade to a new cable modem. Now I am not a lawyer, but for a paying customer to have their service disconnected without being notified sounds pretty illegal to me. Contacted comcast, transferred twice and was given attitude by the very unhelpful billing department who took no fault for this issue. Avoid this company if you don't want to be scammed! read more

Cable companies of course are given a villainous rap. But I just wanted to say that my experience with Comcast and XFINITY in Chicago was a really great experience. Not only was if very fast, but the customer service is fantastic, especially considering they are nearly a monopoly. Every time I had a problem with Comcast, the representative on the other end acted as an advocate and not an advisary. And they always resolved my problems, in my favor. read more

In June I experienced several incidents to where my service was interrupted. Comcast attempted to resolve the issue remotely but was unsuccessful resulting in 3 different service calls over a couple week period. We received our monthly invoice and found that we were charged a $50 fee for the technician home. I called Comcast today and was told that if the issue is not Comcast owned equipment such as the modem then anything else would equate to a charge. During the incidents at no time did anyone from Comcast (remote or on-site) inform me that for them to solve dropped signals that they where going to charge me a service call to replace splitters and cables. Only after I received the bill. While I was able to have the charges removed it was only after being told that labor is expensive and me explaining that I run an operations unit and understand the cost of labor. I left AT&T because I thought that this was a better company and would receive a better customer experience. I suppose I'll rethink that choice. read more

Do you enjoy rude, customer service representatives that will hang up on you after being passed around between 4 other representatives? Then comcast xfinity is for you. After 4 "guaranteed" appointments to install our internet, we finally had a installation tech show up. The first three "guaranteed" appointments where nobody called or showed up. Then inquiring with a customer service rep, I was passed from rep, to rep, and then repeatedly hung up on. Eventually we had a rep who was willing to waive the installation fee, and provide us with 1 free month of service. (whoopdie doo, considering the 3 missed days of work while I waited at home) Three weeks after our initial install date we finally have service. Less than 7 days later our internet gets cut-off. I then called to cancel my service and was once again passed from rep, to rep, and they refused to cancel my service. P.S. I just got a bill in the mail and was charged not only for installation, and the first month which was expressively comped, but was also charged for a bunch of other services I didn't order or receive. read more

Comcast, for all the reasons I hate you, the number 1 reason has to be that your stupid automated system always routes my calls to Michigan because I still have an Ann Arbor cell phone number. Comcast, I know you are in the landline business, but you need to get with the program: people keep their old cell phone numbers even when they move to a new city! Good god, I must have talked to Comcast representatives is Detroit 30 times. Why? Because I'm always calling due to busted cable or internet. And after I spent 20 minutes on the phone talking to your Detroit rep, figuring out HOW EVER we are going to get me to talk to a Chicago rep, and then finally talking to a Chicago Rep, it usually takes 3 or 4 visits from one of your employees before the problem is fixed. (As a sidenote, the employees who come out to my house are always polite and nice. I have no personal problems with them. I just wish they would fix my flipping interweb.) In sum, Comcast 1) always has my calls routed to Detroit (and no one in Detroit ever has the slightest clue of how to transfer me to the Chicago office); 2) either my Comcast cable or internet is always broken; 3) It takes their employees multiple trips (all which require me to stay home from work. not cool!!) to fix the problem; 4) it is way too expensive for what you get, AND 5) Comcast also refuses to let me cancel my DVR until I drop off my entire Cable box at their North Ave location, which is never open at any time where I could actually do that (thanks for looking out for your customers, Comcast). I just pretty much can't stand them. If they didn't have a complete monopoly on cable in my neighborhood, I would have dumped them a LONG time ago. Again--To all the Comcast employees and phone operators--you are always very nice to me when we often (so often) talk, and I don't really blame you that your employer is the worst business in Chicago. But to Comcast: read these reviews. Everyone thinks you're the pits. Get it together STAT. read more

I still don't understand how comcast can get away with being a monoploy!? There are no alternatives and don't say satellite or DSL. They are in two different ballparks. Comcast has the worst customer service I have ever seen. They don't know what they are talking about, dont care about the customer, and just rude. They need a total rehaul on how they do buisness. Top of that they can charge whatever they want. I HATE you comcast. read more

***UPDATE #2*** -- Later that night... Before update #1, earlier today, I was told my service was turned back on. When I got home, my internet was working, but my TV was not. Called Comcast, was on hold for 35 minutes. Once I finally got someone (Antowne) I was disconnected. Called back, waited another 10 mins before she got it running. So... down to 2 stars. ***UPDATE #1:*** So, after my experience, I sent a twitter to @ComcastCares. This guy wrote me back personally within 5 minutes. He then put me in touch with Comcast's executive office! After talking to this lady for 5 minutes (she was thoroughly briefed on my situation), she explained to me as best she could what happened. She then set up a special promotion (to woo me back) where she drastically cut my cable bill for the next year! So they go up to 3 stars. :) And I will stay with Comcast for now, but definitely buyer beware. *** The ordeal began when we moved in Mid-May. When we moved, we set up a transfer of service with Comcast. The move went smoothly. We were activated in our new residence without incident. We were pleasantly surprised! A month went by and then our service was turned off. I called Comcast and they told me that we had a balance due. I was confused by this given that we had auto-debit set up. As it turns out, Comcast had made a mistake when they transferred our service and the old account was not properly closed. The old account's billing address was correct, but the "service address" was our new address. Conversely, with our new account, the billing address was our new address but our "service address" was our OLD address. The lady on the phone admitted that things were "really messed up." My old account had a balance. My new account had a balance as well (which is why the service had been turned off). The new account had a balance because the auto-debit had not been activated yet. We were not told, but it takes up to two billing cycles for this to take effect, even after a move. We assumed that auto-billpay would just resume as normal since we had not been told otherwise. So I paid the balance on my new account of around $140 to get my service turned on. Unfortunately, the auto-debit on my OLD account (the one that was mistakenly left open) TOOK EFFECT and took $290 out of my account. So in the course of about a 4 hour period, I had sent $430 to Comcast. In a panic, I called my bank and put a dispute against the $290 charge. I got the money back and the money was taken from Comcast. My service was turned back on and everything seemed fine. A month went by and my service was turned off again. This time, a balance of around $300 was on my account. I explained the situation from the previous month. The customer service representative seemed very confused by what had happened and could not tell me with any clarity why this charge remained. I paid for my next month of service and my service was restored. They also told me that a $140 credit was being sent to my new account for a previous bill that I had overpaid. I was a bit confused by this, but wasn't going to complain. Another month went by and my service was again turned off. I looked at my latest Comcast bill and noticed my balance was $10.78... Which I had paid through the auto-debit. Once I called, though, I was told that I still owed nearly $180 in late fees and penalties (this still being related to my old account that was incorrectly transferred). At this point, I was at the end of my leash. I asked to be re-directed to a supervisor. No one was available at the time so they took my phone number and told me that someone would be in touch with me by the end of the business day. No one called. The next day I called back and told them what had happened (told the story for the thousandth time) and received the same line of responses... That "the system is telling me that you have a balance due and you owe THIS amount to get your services turned back on." Any thing I told them about my ordeal with the move fell on deaf ears. I explained to the representative that a good company would say, "You know what? We messed up when we moved you. We realize that. We dropped the ball and didn't notify you about the auto-debit not taking effect right away. This is our fault. Since you've been a loyal customer for 3 years, we're going to take the hit on your late fees. We're going to clear your balance so we can continue this relationship with you." But this did not happen. I just get the same old run-around from them. They can either clear this fault off the record and Comcast can go on getting thousands of dollars from me over the next two years... Or I can hang up the phone, take my equipment to the service center and close my account forever. Comcast seemed to prefer the latter. read more

This company has no customer service. They have no desire to keep the customers they have happy they will charge you at least double to switch to the same plan if you are an existing customer and tell you they can not give you any discount since you already have an account with them and those rates are only for new customers. Maybe they should be a little more concerned with keeping the customers they have happy because they won't always be the only provider in some areas and those existing customers won't hesitate in leaving this company to get a fair price. read more

If I could rate comcast xfinity lower than 1 star I would. Just read all the other reviews and ull know why. It'll take u 3 hrs on the phone just to get the right pple to activate the modem. And thats just the beginning. And they'll sell u Blast, which is supposedly their fastest/most powerful internet speed. But its actually quite terrible. Terrible service, speed, and company. read more

The Bill keeps going up and the channels keep disappearing. With the simplest package, the bill is still almost $200 dollars after they tell you it will only be around $80. It's ridiculous to pay that much for so little. basic channels and slow internet. read more

Could not go bellow one star. Not an unique story, but the same old devastating experience,shard by 99% costumers. Joined as 29.99 customer ended up paying 65-80 a month, yes Comcast inclines the bill. Had to pay for two more months even after completion of contract. Just googled, In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service, became even worse recently. I know there is no use writing a review and no alternate either, so guess what ? Comcast again. Cannibalistic ISP. read more

This isn't about Comcast and what issues I may or may not have with them, but about the actual location. I find service can be hit or miss, depending on time of day and day of week. However, the last few times I've gone I've either gotten lucky, or service is improving because the wait wasn't long at all and the employees were friendly. There is plenty of parking and the location in general is easy to get to. read more

If I could give this company negative stars, I would. Customer service is NO help, and I've been waiting THREE days for a tech to come in and install digital cable and the tech has been a no show, and no one knows "where he is." Oh, I got a phone call from a technician last night at 8, saying he'd be there in a half hour. I'm still waiting... read more

Router not included, you have to either lease one from them or buy a compatible one elsewhere. When i've had issues with my connection, tech support was lame at best. If you P2P, subscribe to a VPN service or they'll harass you with copyright infringement lawsuits. Overall way more expensive than other providers. read more

Genuinely bad people work for this evil company. I pity anyone who has to make a visit to this office. Moves from the Comcast paybook include: - Double or triple charging you randomly - Spontaneously adding equipment to your account then accusing you of not returning it - Requiring you to call every day of an outage (and navigate 20 minutes of phone trees) to get a credit on your account - Making you a new account and screwing you out of a rate plan when you move because the rep cannot complete a transfer properly - Not applying auto payments pulled from your bank account to your Comcast account (then threatening to send you to collections for non-payment) - Having telemarketers call you at all hours of the day read more

Worst customer service and most unethical billing practices in the industry. Don't waste your time calling customer service... the CS reps have no authority to do anything. Even the "managers" will not be able to help you resolve the issue at all. read more

I am bumping my 1 star rating up to a 2 star rating. For the first time ever, I've had a good experience with Comcast. After having had my internet disconnected several times over the last several months and even paying extra fees, a Comcast supervisor was FINALLY able to straighten out my account, remove the bogus fees, and ensured that my internet would not be disconnected again. We shall see... I should have never had an issue in first place, but I have to give them some credit for going above and beyond to resolve my issue. My bill was also corrected, so I am very happy that they seem to have resolved ALL of my issues. read more

Internet service is super sketchy, and customer service sucks big time. Not to mention that you really have no other choice for cable. I cancelled my cable service with them as well as my phone, soon to be internet too. F**K you Comcast. read more

I would give less if possible a contractor came out and cut my wire to my dishnetwork while installing my neighbors service this was done right under my dish. There have been two other complaints of this in my area! Boilingbrook, naperville and Montgomery. Very unprofessional! Over a week without tv if i did consider switching it will not be to Comcast! read more

Horrible, Horrible. They offer nothing. No customer service retention. You get penalized for being a good customer and paying on time. All they know is to jack up your bill every month. Service suck's. WiFi goes out constantly! Please get a human person that doesn't talk fast , mumbles, and can speak English! Annoying!! read more

I live in a high rise condo and my only choice is Comcast. Does the Comcast Customer Guarantee (http://www.comcast.com/corporate/customers/customerguarantee.html?SCRedirect=true) still apply for us? Because I have been without my HD channels since last Thursday, 7/25. I opened 2 tickets (CR328562874 and CR329088263) via customer support spent hours troubleshooting, went to the service center and changed out my cable box, had a tech visit yesterday but I am still waiting for restoration of my HD channels. Is it because as a high rise customer since we are paying a cheaper bulk rate therefore the customer service is "you get what you pay for"? read more

Wish I could give zero stars. I could go on and on about all the evil that is Comcast but it can all be summed up with this: I am writing this review from my phone because we have been trying to get a technician to finish installing Comcast in our apartment since July 30th... Today is August 28th. I have spent a month without cable or internet. 9 phone calls have been made in the past two weeks alone to customer service, none of which were shorter than 20 minutes of waiting before talking to a rep. Tonight was the cherry though, a technician was "coming between 5 pm and 8 pm to install." Finally, right!? WRONG! No technician at 8, none at 8:30, call at 8:45 and rep (after 20 minute wait) says technician will call by 9:45. Well wouldn't you know it, 9:45 comes and goes without a call. Customer service tells us that he doesn't know why the tech didn't come and we can expect a call tomorrow. Maybe AUGUST 29Th is the lucky day. Screw you Comcast read more

If I could leave negative stars, I would. If you request for technical support, ad they can't solve it, they will send someone out (at their convenience). Then its up to the technician to determine with the tech call will be on you (the tech that came to my place didn't inform of that). Also, if you set up autopay and your payment doesn't go through (i.e., lost card, etc.), they will send no notification but will happily charge you addiitonal fees. We're switching to ATT. COMCAST: get a clue on customer service. its completely unacceptable (but then again, likely your leadership doesn't care) read more

Just moved to a place in lake view and was having lots of trouble connecting to the internet. A representative came today named Ed who was so helpful, explained the whole process, and went above and beyond. Give this man a raise. read more

Is there an option to rate a zero star, because this company doesn't even deserve one star ? It was one of my biggest mistakes to switch from AT&T. First: The installation was a nightmare because technicians are not available for a couple of days. Second: Then even after installation, the internet speeds are so pathetic. Third: I cancelled my service since I was moving to a location where there is no Comcast service available, and I was promised by the customer service agent that there would be no termination fees applied because I was moving to a location where Comcast did not offer services. However, as you'd expect, Comcast did charge me $108.01 for terminating services, and are not willing to negotiate. Bottomline: Please avoid Comcast/Xfinity as far as possible. If you still need to go for it, my wishes are with you. read more

I have been with Comcast since 1995. Recently I called because my DVR was not working. They diagnosed the problem on the phone and decided that I needed a new tuner. I was told on the phone that it was an equipment error and that there would be no charge. A workman came and he had no tuner, he said he would cancel the order so I would not get charged. I told him that I was told that there would be no charge because it was an equipment problem and besides, you didn't replace the tuner. I ended up getting charged anyway. I called and talked to a representative and they said , "Oh i see there should not have been a charge on your account" It should be off in 24 to 48 hours. I said fine. I just received an email that said my account was over due for 60.00. I just spent 30 min on the phone talking to two people to resolve the problem and they still charged me. As a courtesy he said, he would split the difference with me and only charge me 30.00. I spend almost 300.00 a month for the whole package and I have been a regular customer 23 years. So for 30.00 dollars, they are going to lose a customer. What a disappointment, this move is long over due. read more

I was expecting the worse and came out of here actually very happy. Maybe it was beginner's luck? Not sure. I came in to exchange/upgrade a cable box. Parking was free and plenty of spots were available. Once inside, line wasn't too long, but to be honest, my mentality was that no matter how long, I would be waiting a while. It was a Friday at about 4, and there were about 3 people working the windows. The line was starting to get longer as we were waiting, right when we were next in line, one of guys working in the offices came and took us as the next in line. Yes, my issue was not complicated - needed a new box, which he took care of in literally minutes, but then he took the time to look over my account (I have been a customer for almost 20 years - through all the merges/name changes, etc) and he found a better deal - so my bill will actually be cheaper now - AND I get more channels!! Again, maybe it was beginner's luck because this was my first time going here, but my experience was actually a pretty good one... I was a happy camper (don't get me wrong, I will still b*tch that my bill is too high, but at this moment, I was a happy Comcast customer)! read more

WORST CUSTOMER SERVICE EVER!! I was charged a $280 early termination fee when the rep on the phone told me my final bill would be $60 at the time I called to cancelled. After calling to correct my bill and spending almost an hour on the phone, I was told I'd have to go into the xfinity store to fix the issue and call back a second time. Not only was I completely overcharged, the process to remedy the mistake was completely ridiculous. read more

Of course after writing this review, I had two outages of both cable and Internet. And my Internet still isn't working properly. Le sigh...*LOL*. read more

I would give this company 0 stars but that's not an option! The Internet was fine but the customer service sucks. I canceled the service after two years because I was switching jobs and couldn't afford it. The day I canceled, they supposedly processed it but the come the first of the next month I still was connected. I called to confirm the cancelation and they assured me that hey were processing they cancelation. It was a lie. The next day they re connected me at the resale rate which was way higher than I was paying before. These people will lie and tell you what you want to hear! Don't believe them!! In fact don't use them at all, they have monopolized the Internet industry in Chicago and make you feel like they are the only internet servers. Things won't change until we stop using their services and invite other companies to compete with them, only then will they get their acts together. read more

Just awful. Comcast you are terrible. Lines that go forever. And ever. And ever. Want people to like you more? Improve your drop off service. Duh. read more

and here's what you can look forward to if you go with them =) got service on June 10, 2007 called to cancel on the 18th technician came out on the 25th... left with the cable and wireless internet box... got a bill for $300 something dollars in the beginning of Aug... called just to hear that they never got the box (hmm... the technician walked out the door with it on June 25th...) now it's the 23rd of Aug.... 'vbeen on the phone back and forth with them since August 5th after I got the bill faxed receipts etc to them on the 7th... still no follow up by the supervisor who said he's take care of it all... so i called got hung up on by the automated system called back... got hung up on by the automated system called (the same number) again after a 15 minute hold got told that I called California so they gave me a number to call called it still the wrong number called the number (that hung up on me twice) again... got through put on hold for 42 minutes to get transfered to be put on hold for another 12... anyway... long nightmare shorter than too long... now i'm faxing all my receipts again cause "it never got there" good times =) read more

The internet is garbage and having to pay over 50 dollars a month just to play video games requiring constant connection feels very much like a scam. I bet the government issued internet is faster for those that can't afford the cheapest yet get the better results than this garbage. read more

Do not, do not, do not choose Comcast. the digital cable box always freezes, the DVR decides what shows it wants to record (not you), and customer service is *ehhem. We have cancelled our service. read more

Don't really have anything new to add, but in a nutshell, horrible customer service, exceedingly expensive (I fucking hate the introductory rate that then goes up out of no where), and spotty service. I've had them for 3 years, and its the same shit every time. Sadly they have monopoly in my area, so if I want cable it goes through them (another thing that pisses me off). At some point, I think I have to man up, and go with DirecTV or some other dish.... read more

I HATE XFINITY Home Security tech support / dispatch right now. SOO irresponsible when it comes to making and keeping service call appointments. I have spoken to 12 different people and there is no accountability for anything. Each person blatantly contradicts the last. Totally unorganized and unreliable. So far they have also missed 3 service call appointments with us in a row. read more

terrible customer service every month my bill been going up call customer service to give me a lower rate they told me they will they supposed to lower my bill but instead the increased it i won't recommend xfinity to my friend and family read more

Worst service ever. I called four times to the technical support about the tv channel that hasn't working since the end of December. The last time they connected me to some "level 1 technician" who added me one more problem: the xfinity menu stopped working. I called about this, too, without any result. I'm going to replace this provider with some another. read more

While they normally are over-priced, with bad customer service, Comcast made me happy this week, therefore the deserve 4 stars. Our cable jumped from $75/month to $115, and we saw that RCN was offering cable and internet for $49 for 6 months. I called Comcast to cancel our service, and the delightful lady I spoke with offered us cable and upgraded internet for $59 for 12 months. She was very nice, and said that if we wanted to add any specials, she'd note our account until the end of the month so we could also keep the promo offers. read more