I visited Baierl Acura just to get my car key batteries replaced. I bought my used Acura from a…read moredifferent dealership and both of the key fob batteries were low. I called Baierl Acura because I wasn't sure how this worked and if I needed to make an appointment or not. They told me just to stop in to the parts department. This showroom is located in Wexford. I wasn't sure which door to go in, but the service department directed me to the parts department. The man working was super friendly and showed me how to pop in the batteries. He printed me out a receipt so I could give it to the dealership. He also asked me about my car and recommended floor mats. He was so nice. I was in and out in 15 minutes. Great experience!

If you feel the need to take your car here make sure you inspect every bit of work done. Twice now…read morewe've taken my wife's 2019 RDX in and they've charged us for work they never actually did. When confronted they told us "the tech didn't think it was needed". Why charge then? Further, since this has now happened twice it's very clear they are just padding bills and assuming customers are too stupid to check. They've also "forgotten" to apply promotional pricing that they've up-sold on. These people are old school rip off artists. They should be absolutely ashamed of themselves. We sent in a complaint and never even got a response.

The most honest and reasonably mechanics I have ever found. The are quick and efficient. After take…read moremy vehicle to a dealership and having my eyeballs ripped out (not really, but close) I took my vehicle to Jalopeez. They did not charge for a diagnosis and corrected the actual problem which was a minor problem, not major like I was told at the dealership. They do everything from cleaning headlights, inspections and oil changes to fixing larger engine issues. An all around honest company that I would highly recommend.

My husband and I both have older used cars (1999 and 2000's, respectively), so finding a mechanic…read morethat will fix things in a timely manner and not charge you an arm and a leg is paramount. Todd at Hawthorne is wonderful. He always tells us quickly what's going on with our cars, never over charges for parts or labor, and I've never had one of his repairs go wrong. The only thing we don't take our cars there for is inspections, because we live in Allegheny County and have to get emissions (which he can't do). Yes, we'll drive 45 minutes north just to get our cars fixed by the guys at Hawthorne. I honestly can't recommend them enough.

I told them what I needed done and even called again before they started working on it to confirm…read morewhat work was being done. I went to pick it up when they told me to a few days later they told me and they didn't do anything to it.. absolutely nothing. No oil change, nothing at all. I've brought my primary vehicle and other vehicles that I own here, and the last few visits have consistently had issues, big or small, with the work that was done. When I first began coming here, it was great. Now it's in a steady decline and I wish I would've taken note of the red flags sooner.

I added after market day running lights (DRL's) to my 2011 Mustang. Had Randy & Bob's install them,…read moretheir work was excellent, completed in a timely manner, for a more than reasonable price. Very pleased with their service!

Randy and bobs auto is excellent. I will definately use thier services again if need be. They made…read moregetting my car fixed so so simple. They took care of all of the paperwork with my insurance company. They had a rental vehicle at thier place when I dropped my car off. And they returned the rental for me. They took care of EVERYTHING! All I had to do was show up. Amazing people I must add. The paint job they did was beautiful. Excellent work. I was afraid that the paint wouldn't match because they had to blend it but I can't tell where they started painting and where they stopped.The only reason I didn't hive five stars is because for some reason it wouldn't let me click that. They definately deserve five stars though.

Unfortunately, I've been to this place three times. Fortunately, Ted and his crew did a great job…read moreeach time. I initially chose this place because they are a preferred State Farm collision body shop but ended up loving their work. Ted will give you a quick estimate, arrange a rental, and handle all insurance issues. Your car comes back clean and looking brand new. They will work with your schedule. Highly recommended!!!

Took my car on Sunday nite to be there Monday morning to have rust repair done! I was quoted by…read moreTiffany a week or less to complete the work! They had my car two weeks!!! They rushed the work the second week, and scratched my roof in a few places and told me it was like that. Angie stated they Did the scratch, she saw it somehow in a picture they took?? They fixed it. The one in the middle of the roof was not repaired. I found paint smudge prints and dust on my back door panel, and dust in the interior door panels as well. They Armor All the tires, and had it all over the freshly painted wheel wells! They did a nice job on the rust, but that was it! Absolutely no communication the first week they had my car. I had to call to get a update on Friday... I asked for them to buff my car, $225, they did not even do the whole car, so I feel I should have been reimbursed some, but they did not. So this is why I am giving a 2 star review. For spending $2075 for work they provided, I think they should have treated me and my car more professional than they did!

J.M.'s poor review is because he was told the noise he was hearing was not the transmission. He…read morehad a bad transmission and we would rebuild it but he would still hear this other noise that was not the transmission and we were not sure where THAT noise was coming from. Sure enough, after rebuilding his transmission perfectly, he came back complaining about the noise. we reminded him and had written on his invoice that he had another issue with that noise. He stood there and cried about the noise. we were in disbelief. I could not have explained it any clearer. I don't know at this point what more I could tell this person. so he went away crying and complaining on he internet and there is nothing we can do about this type of person. We stand behind our work and if it was the transmissio, which we ascertained it was not, we gladly would make it right. Our 48 years of excellent service is mostly by word of mouth. Ask your neighbors, friends, relatives and especially your mechanic who they recommend.

Do not purchase a car from here under any circumstances--especially if you are a woman. They will…read moretake full advantage of you. I purchased a 2016 Ford Fusion from this dealership. I was told the car was in good condition, that he doesn't sell bad cars, and that the vehicle would be detailed and taken care of. I don't know much about cars, and maybe I should have brought a man with me--but as a business owner, I expected honesty. This was the worst car purchase of my life. I bought the car last February, and I have not been able to drive it for more than two weeks total since then. From the very beginning, there were problems. When I first reported the issue, he told me to pay him and he would fix it. I paid him. A week later, the same issue happened again. He told me to bring it back. He kept my car for over a month, claiming he was fixing it and that everything was covered under warranty. The day before--while I was in the hospital--he called and said I owed a large amount of money. I explained I didn't have the money. I had already lost my job because of this car and was dealing with heart problems. When I went the next day to get my car, he suddenly claimed I had a $1,000 balance, even though he previously told me everything was covered under warranty. I then found out I was never covered by a warranty at all. He refused to release my car unless I paid. I live over an hour away, had my three-year-old child with me, and had no transportation. He told me if I signed papers and paid $900, he would release the car that day. I had no choice. It became clear why he did this--nothing was ever fixed. On my way home, the car was smoking and leaking oil. He claimed it was because he "changed the oil." Shortly after, the car stalled and would not accelerate. I took it to a real mechanic. The repairs cost $2,500, and the mechanic showed me that the part he claimed to have replaced was actually the original part--no work had ever been done. A week later, the car wouldn't start again. This time, it was the transmission--another $2,500. I am a single mother of two. Because of this one purchase, I lost my job, my home, and everything. I am currently sleeping on a friend's couch as I write this. We even had to involve the police. Afterward, he bragged about being friends with them. This is bad business, plain and simple. I cannot believe someone could treat another human being--especially a woman and mother--this way. There are truly evil people in this world who only care about money. He is one of them. Please do not buy a car from him. Owner is a very dishonest person. I'm so mad that people like him ruin it for good shops out there and he kept bragging how his wife got a Mercedes and less than that so I still take advantage of people if you were living a good life what a shame.

It is hard to rate a place high that makes you spend money you don't want to spend but I am doing…read morejust that. Why? We have a 12 year old Buick and needed our inspection. I knew that a headlight was dim, and feared that cost. We have had problems with the Buick Enclave headlights so often; we have had wok done on them five times and the cost was, generally, $600 each time. I get a call that we had an engine mount bolt that needed to be replaced (no problem) and they were looking at the headlight. When I arrived the headlight had needed to be replaced but I was informed that the previous repair had been done poorly (the gentleman at the desk had the parts available for me to look at). The cost was only 200 for them to do it right. I am fine with paying money I just want value and quality. I think these guys deliver on that.

May 21 Debra A…read more My place where I took my car closed. I went to Baum Blvd, my car is a 2021 Hyundai Sonate with almost 16,000 miles. The next day Brett called and said he had bad news. My license plate lights were inoperable, light assemblies missing. He saw this only once, my car won't pass. He called the dealer they had the them. I found this all to hard to believe, then he told me i may have slammed my truck. I am 74. He gave me numerous excuses. I said I am calling the dealer. That was when he said about me closing the trunk. I went to get it, he said it would cost 250$ they had to take my bumper off. I picked up my car an stuck my hand in the hole and pulled out the whole light, on both side! I said to Brett are these the lights, he said, I don't inspect cars. Why did i bring my car here! I left my reattached the lights in a clip that is tight,I called Brett and thought I hung up, we said about they were ripping me off. He said he heard us talking about him, I said SO! He said we don't want your business, I said I would never go back there. I am writing BB and the AG and yelp. He said no don't do that. I took my car somewhere else and it was inspected and less money than for the emissions. I am very disappointed, lie on top of lie!

I had a minor accident that resulted in some deep scratches that required body work. The entire…read moreexperience was seamless. They provided an accurate estimate, timeline and work with most insurance companies. All I did was drop my car, pick up my rental from city collision and pick my car back up a week later. The work was flawless. I definitely recommend them and will go back for detailing later. Car: 2018 Mercedes GLC

The worst there is in Pittsburgh. Overpriced, delayed work, false promises, your car will be…read morehanded over with the old parts left inside your car, they will not clean your car of all the paint dust, and some repairs won't be done. They don't meet deadlines and they don't finish their work. Theeen!, they will tell you not to wash the car for one month so you drive around in the winter with that salt on your car for the whole month, something that no experts in the car repairs have ever heard of. You drive around inhaling all the dust from whatever it is they were grinding if I may put it politely..its allover your starring wheel, vents! seats! You smell death while driving your brand new car that had just a small dent that took them 29 days to fix @ a price of 7k!.. I hope you are all good readers. Will never forget this experience. Ooh! and the rudeness! Insurance companies should look into this business carefully before they lose all their customers.