My experience with Wright Collision of Ambridge started off okay, I had an insurance claim due to severe weather, and needed my rear windshield replaced and some body work done. Got the car back in about 3 weeks, and at first I thought they did great. I dropped off my rental and after getting in my car and driving to work, I noticed several problems. My headliner is missing retaining clips, headliner also has water lines on it that certainly shouldn't be there, the "A pillars" are all mangled from what looks like prying on it, the rear plastic parts behind the back seat head rests are just hanging there, there are a couple spots of overspray, some sort of blue substance is on my passenger door and A pillar, the windshield seems to have micro-bubbles/cracks all around it, and there is still about 1/8th to 1/4 gap between my rear glass and roof. I called the manager Greg to get these problems addressed on May 16th, and it seemed to be okay. I was told to come in May 29th, the day after memorial day, and they would give me a loaner vehicle while they fixed what they messed up. The morning of the 29th, I was there 15 minutes before they opened at 8, and Greg and I started to fill out paperwork. He went into the back office to speak to another employee, to which they came out and said that "we messed up another customers car friday and had to give out our loaner vehicle, and my technician has some vacation time coming up". I asked when that would be, and was told "today or tomorrow". I called back on the 30th, said who I was and was just checking to see when they would be getting their loaner car back. Once again I was told "today or tomorrow". Fast forward to June 3rd, I still haven't heard anything so I decided to email Greg. I said I would like to know if they will be fixing my car or if I should have it taken elsewhere to be repaired. I did receive an email later that day stating they received their loaner back late Friday, and they would be reaching out shortly to schedule the repairs of the short falls. It is now June 8th, nothing about when I will be able to drop off my car, no sort of update. I am now rolling up on 1 month having my car in this state, and it seems like no effort is being put into fixing what they messed up. "We messed up another customers car" and "my technician has some vacation time coming up" does not warrant me having to wait for them to fix what should have been done right the first time. read more

Do NOT trust any of the sales people and especially the management of Wright Automotive group. I was lied to by the sales rep and the finance manager. I had a problem with the warranty they talked me into buying and requested that a $100.00 dollar fee be waived. The controller for Wright told be and I quote "You signed a contact too bad" He even admitted that the sales rep was caught lying to other customers!!! This how they treat the customer there. I have bought vehicles there and always used the service at the dealership. NEVER again. Read anything they want you to sign because they will lie to you to get you to buy. They lost a long time customer forever. read more

Don't take your car here, Ruined new car, Won't take reasonability and fix I had my brand new 2019 Mitsubishi Mirage, with less than 300 miles on it, serviced by the shop in Ambridge to replace a dented front bumper. The problem comes in when I pick my car up and immediately noticed a splattering of white dots on my dash near the thermostat controls that was definitely not there prior to bringing my car to the shop - again, it was a brand-new car. After explaining the mysterious dots to the body shop, (The manger was ruin and condescending and walked away to smoke a cigarette) he attempted to blame them on the original accident, saying it wasn't their problem. Then he tried to say that it was a defect in the plastic and would attempt to get it covered by the insurance company - not sure why they would do this because I keep telling them it didn't happen in the accident it happen after I dropped it off at their shop and before I pulled it out of their parking lot. Needless to say, the insurance company didn't pay for it. Now I have to deal with the problem that THEY CAUSED and won't fix. Clearly, their management does not take accountable for their mistake. They also kept my rental car for a week after I dropped it off. Avoid having your car serviced here if you don't want your car to be permanently stained. read more

Amazing! As always, they truly go above and beyond to make the customers happy and accommodate in every possible way. I was given an extremely nice rental vehicle to use while my truck was being worked on and not only did they fix what I had taken it in for but they also checked for other things while it was there to ensure its safety. They also cleaned, vacuumed, and detailed it before I picked it up. Would NEVER go anywhere else!!!! Thank you for such amazing customer service and true care for customers. It's not often you find that with businesses anymore (unfortunately!) Thank you again!!! :) read more