I can't sing the praises of CarSense enough. I absolutely LOVE this place! We have purchased 2 cars from there, and both experiences were incredibly pleasant. We had to buy the second one after our first was totaled, but we got to work with Jaison both times, as well as Chester the second time. They were both unbelievably kind and helpful in ensuring a comfortable and relaxed buying experience. They also were so helpful in answering all of our questions, and they really cared about my husband and I way beyond the sale. 10/10 would recommend! Also, I've used the "service" side of CarSense and their service is seriously unmatched! Eric and Bill are super nice and patient, and you can be assured that your vehicle is in the best hands. They don't try to sneak extra charges on like many other mechanics will. I love the honesty and integrity that they have, and I always look forward to visiting when my car needs work done. Thank you guys so much!! read more

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over carsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work. read more

*** DONT SELL YOUR CAR HERE !! RUN AWAY FROM THIS PLACE AS FAR AS YOU CAN !!! *** Tried an online quote to sell my car and got an appointment set up for evaluation. Went to the shop and the guy told me to wait why they inspect the car. He come back 10 minutes later and said that the car id dead middle of the road. First of all, it never happened in eight years I had the car for. Secondly, they never told me that they are taking for a test drive or asked my permission if they want me to be present on the passenger side. The way it was explained to me was sketchy. After the incident, the guy who drove the car was saying this was the third car he ended up in this situation. Felt something wrong with this place. Even if this was a co-incidence, the way staff handled was so unprofessional. They were just bouncing me back and forth between service department vs sales. The guy called "AJ" I had appointment with was least bothered - and I had to chase him asking questions. Finally they gave my key back and asked me to leave. No apologies, no explanation, no courtesy - Nothing !! Stay away from this place if you can. If you have no other choice - make sure you are with your car all the time !! read more

Scammer. please proceed with Scam Alert I bought a Tesla from CarShop Robinson in May 2025, paid over $2,000 down plus fees, and they even took $4,000 from my Earned Income Credit refund advance. They never registered the car, disabled my payment link, and then repossessed it in the middle of the night without notice -- while keeping my money and personal belongings. I have filed complaints with the Attorney General and FTC. I later learned other dealerships are warning about scams where Teslas are sold to multiple people while credits are collected. My experience fits that pattern. Avoid this place at all costs. -- Sabrina Scott read more

I purchased my vehicle at the Car Shop Robinson at the end of May 2025. My previous car was totaled in a storm, so I was not really ready to have to purchase another car, but it is what it is. There were a lot of options to look at and I was able to test driver them all. I ended up purchasing a 2023 Ford Explorer XLT. It is the perfect size for my growing family. The Car Shop car inspection said everything was good to go or so I believed. After I took the vehicle home with me there were a few issues with it. First, I was experiencing the radio screen was turning black or freezing quite often. I took the vehicle back to Car Shop for it to be inspected but they didn't find anything. They advised if the issue continued to take the vehicle to a Ford dealership for service. I ended up doing that and it was a software update that was needed. Second, it needed an oil change! Wouldn't you think that was something the dealership would do before it left the lot? Yeah, I thought so too. So, I take my car for the oil change and soon after I receive a call from the garage. The air cabin filter has never been changed. Great, more money out of my pocket, but it gets better. I will need tires come Winter! Yep, all four. They are passing for now but will not stand up to the Pittsburgh winters we get. Overall, I am happy with the car for what it is, but I think Car Shop severely dropped the ball when it came to the inspection (as they bragged several times about "109-point inspection) and making sure the car was in tip-top shape to be sold. read more

I was impressed with the professionalism and efficiency of the car "selling" experience. I went to Carshop with the expectation of a contentious and annoying negotiation process but it was quite smooth and seamless. I would recommend trying Carshop if you want to avoid the hassle of selling a car yourself. Staff was courteous and straight forward. read more

Im only using 1 star because there is no zero star rating. Please don't ever deal with Damian!!!!! He totally screwed up our trade/buying experience!!! We have had our new truck for 2 months and STILL have no license plates! Tha ball has been dropped from the beginning to upper management, Ryan, general manager! Please beware of this place of business! read more

Never seen such a bad experience. I have been trying to follow up every now and then from carshop robinson on my 2nd car keys but it seems nobody is eager to help. Reached out to service multiple times past year, false promises but no resolution. I will give up on carshop and won't recommend anyone. read more

Very good experience at the CarShop! Delaney went through multiple steps to secure our vehicle through the transfer process. All went smoothly! Would also like to mention Tyler and Chester who assisted with the paperwork! Edith B. read more

We traded in our car and purchased one with the cash we were given. I don't know if they aren't used to having people pay in full or what but 6 weeks have gone by and we still don't have the title. My temp tags are going to expire in 18 days and the man in the finance department says it could be about 3 more weeks before we receive it. Also, the first car we bought ended up having alot of cosmetic damage which should have been taken care of before we drove it off the lot and after 2 days, I was dissatisfied with it's performance on the snow and ice. We took it back and were treated like 2nd class citizens. They made us wait over 3 hours to exchange the car. There were about 5 salespeople working that day but the only one actually performing work was the one we needed to deal with. The others were playing on their phones and laughing and talking. I'm very upset we have no title yet as we're getting ready to travel and will just be under the deadline to get regular plates. They also made us take a form to the DMV in Ohio (where we live) to get the VIN number verified. Had we known that it was going to be such a cluster to purchase a car there, we NEVER would have done it. So think hard before you go there. read more

puchased a car through them back in April 2024. come to find out in January 2025 when I went to get inspected that they never transferred the title to my name! for almost a year I've had this car thats not in my name! All my paperwork was good my checks didn't bounce I've been paying on this car! read more

Purchased a car July 2023. Inspection was only good until May 2024 ( no big deal ) A few weeks after I needed new front brakes and rotors .( it happens ) They took care of that no problem . I go for inspection in May I needed both back breaks and rotors. Less than a year and 6k miles later I have to now pay for both back breaks and rotors. Taking my care elsewhere to have the work done. Was charged for a failed inspection. Stuff happens but seems like a pattern here. read more

Chris had to take his car here to get an oil change. They seemed really nice. I liked the lobby, but they could have had more/better seating. Some customers were left to stand around because of the lack of chairs. They had some good freebies for the waiting customers. Coffee, tea, pop, and water. It was nice to be able to kinda chill and have a nice hot cup of tea, but when we came back we had no seats to sit in! A-Ok for sure. The freebies were also in the showroom and not in the service center, if we didn't ask we wouldn't have known about them, not good for the people who were waiting for their cars to be done. He made an appointment and the car was done in the time they said it would be. Overall it was a good experience. read more

Carshop - Robinson Twp - Service center. - Car Dealers Near Me - Robinson Twp, Pennsylvania

This is now my second review. I have been here for close to two hours waiting simply for a tonneau cover to be put on and have been told twice now "it's almost done." was willing to give it a second chance but Between this and the disaster it was purchasing my vehicle I am so excited to never come back here. read more

I was planning on my 3rd car to buy from Car Sense. Financing was done, just needed to sign the paperwork. Sadly, another couple bought the car out from under us. It sucks, but it is also life. Now this is where it get interesting... The rates we were told for the "used" car were a bit on the high side. But, hey what do we know? When the deal fell through, on my way home I stopped at a new car dealer to look at what I lost at Car Sense. To my surprise, the 2018 model, with the same options (it actually had 2 more, but who's counting) was $400.00 more than the 2106 with 9500 miles that Car Sense was going to sell to me. Okay, surprised, but not shocked. When the financing came back it was 4% LOWER than the USED car rate Car Sense offered. In my multiple purchases with Car Sense all my financing rates were a bit elevated. According to the Car Sense sales people 10% and better was the norm. Although, my NEW car loan was lower and ironically with the same lender one of my Car Sense was with. Has me thinking this no-haggle thing is a ruse, while you may be thinking your getting a deal, Car Sense may be making the $$$$ on the backside of the deal with elevated interest rates on "used cars". All I know is with my next car purchase I am going to be a bit more aware of the financing rates. read more

Carsense is a great place to go for certified (true certified) used vehicles. Their no haggle prices, great/responsive customer service, alongside their responsive website, brought me into their lot. I may one of the few reviewers that have been on both sides of the table - previously selling back a gently used car (Cranberry location) as well as purchasing a certified used vehicle a few years later. During both experiences, I received excellent customer service. On this specific visit, I had a few specific cars in mind to test drive based on the information found on the Carsense website. I was able to drive several cars without the usual "salesperson" chatter and quickly selected the vehicle I wanted to drive off the lot with. The whole transaction took a few hours, but was completed much more quickly than I was expecting. My salesperson Carrie has gone above and beyond to answer questions and reach out to me to follow up, making sure I did not have any issues. I recommend this location (and Carrie!) to anyone looking for an excellent used vehicle. Also, this location is recently open this year and not many people know about this location - share the word! read more

I purchased a Jeep Compass from Car Sense a couple weeks ago. I worked with Jaison from the very beginning, when he contacted me after I showed interest in the car online. Jaison was super helpful and friendly and was able to help me in all of the details and information that comes along with buying a car. Unfortunately, on the day that I purchased the Jeep, the detail service wasn't available but they gave me a "We Owe" slip for me to return in 30 days to get my Jeep looking brand new. When I went back, they were very friendly and had my car done quickly for me to go back to work in the afternoon. It looked brand new and was so clean on the inside and out! I am very happy with my experience at Car Sense and recommend Jaison and the rest of the team there! read more

Great, easy experience. David K was extremely patient, responsive, & worked with me every step of the way. I'm very happy with my purchase. I feel the price was fair and I loved how simple and hassle free the process was. I ended up buying the warranty, not sure if I'll ever need it but I want to keep this car for a while so better safe than sorry. read more

Carshop - Robinson Twp - Car Dealers Near Me - Robinson Twp, Pennsylvania

I got an excellent Kelley Bluebook Instant Cash offer for my Honda CRV and went to a couple of dealers to see if they would come close to it. Closest was $600 under offer. Went to Carshop and they gave me $400 more than the instant offer...$1K higher than previous best offer from dealers. I thought it was too good to be true and thought there would be some hidden fee or get hosed in some other manner. Check just arrived in the mail for exactly what we agreed to. They are for real! I'll definitely return when I am looking to buy or sell another car. BTW - Excellent time to sell. read more

I can't believe I haven't left a review for Car Sense until now. I purchased my car here a year ago and also get all of the service done here. I will never go anywhere else for regular maintenance for this car. My experience buying the car was great. This was my first time buying a car not from a private owner and it couldn't have been easier or more low-pressure. As I was totally new to the process, I was very wary of getting "tricked" into add-on's I didn't need, upsells, getting ripped off, etc. What drew me to Car Sense was the straightforward price and the friendly employees. Everyone we worked with there was honest, low-pressure and friendly, from the first visit to the lot to signing on the dotted line. The service in the garage is just a laudable. The price for everything is posted on the wall. When I went for my last oil change in May, the mechanics noticed that they inspection was due that month and asked me if I wanted them to take care of that at the same time. I was happy to get it out of the way but was unprepared (don't tell me dad or the cops!) with an expired registration and no new copy of my insurance. The guys in the garage took care of everything for me....calling my insurance for the new paperwork to be faxed over and helping me renew my registration online. They seriously went above and BEYOND to accommodate me and they STILL had me back on the road in less than 90 minutes. EVERYONE should go to Car Sense. read more

I had a good experience buying my car. The no-haggle thing they do is nice, but the salespeople are clearly pressured to sell you all of the bells and whistles warranty options they can. One thing though- when I got home and opened the glove compartment, I found a brand new shrink wrapped bible. Why would they be so presumptuous as to assume I would want a bible in my car? Absolutely ridiculous. Edit: I did some Googling and found out that a former manager was fired for refusing to participate in mandatory prayer sessions and bible studies. (The manager filed a lawsuit against the company) I wish I had known this. I generally avoid companies that force their religious beliefs on their employees. read more

CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My dad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went. read more

I found Carsense online by looking for cars at cars.com. While I was actually in the market for a car, I didn't think I was quite ready to purchase (I was still waiting for insurance to finalize everything after an accident that had totaled my previous car). I inquired about a Ford Focus, after which I received an email from Kyle acknowledging that it was still available, and inquiring about whether I'd be interested in a Ford Fusion that had just been reduced in price. Everything was completed within an hour while I sat at my desk, I went a couple of hours later, signed off, and picked up my new-for-me, certified pre-owned vehicle. Painless. And the warranties that they offer are by far the best I've ever seen on used vehicles. I was very impressed with the whole experience, and have already recommended them to friends and family (one of whom has already made a purchase!). I can't thank them enough for making this the best car buying experience I've ever had. read more

I bought my car here last year and Timothy made the process easy. I purchased the additional insurance so I tend to come here for any service I may need. Today I can in for my state emissions and inspection. I will note my car is around 1 1/2 years old. I was told I needed new rotors to pass the test even though I had never experienced the issue they described. While waiting I noted that they told every woman that came in that they had rotor issues. It may very well be a coincidence, but I am now extremely leery... I will probably explore other options next time I need some work done that is outside of my coverage. read more

I went to Car Sense on a whim after passing by late one night. Before I actually visited I looked online at their list of inventory. I also visited one evening on Sunday when they were closed and walked the lot quietly. I decided to visit the next day with the intention of test driving a few Ford Fusions but I ending up purchasing. After hearing all these horror stories about purchasing cars I spent many many hours researching the best makes, models, and the best prices. As I spoke to the sales associate for the first time he was very laid back. Happy to answer any question I had but not pushing for a sale at anytime. I was pleasantly surprised when I went to test drive the first car that the sales associate wouldn't be joining me. By this time I already had the idea of loan rates, and the right price in my mind. By the time I got back about 45 minutes later I was ready to purchase. Simply put: Car Sense is exactly how car buying should be. I think that's on their commercials, but it's totally true. read more

Having to go through the car buying process for the first time is very overwhelming. From the first time that I walked in the store to the point I got my keys were very easy and very understanding. The salesman that helped me from start to finish was Brian D. He could tell I was nervous for the first time purchasing and he explained everything every step of the way and made sure all my concerns and questions were answered. Even helped me set up my new insurance policy and get everything situated. I would recommend him to anyone who is buying a car and will definately be going back because of the great customer service. read more

Go see Jake! This was the easiest car purchase I've ever made in my life. The staff was professional and friendly and the no haggle process is super easy. You normally have to pack a survival kit and prepare to spend the day at a car dealer. We were done in a few hours. Will definitely go back when looking for another car. read more

I bought a fully loaded 2012 Nissan rouge from the Robinson location and could not be any more pleased with my service! Jeff Krivickas sold me my car and he was thorough with details/ facts and made the process hassle free. He got any car I wanted to look at or test drive and answered all questions with ease. The female manager, who's name I forget (sorry), was extremely friendly and attentive to our needs if Jeff became busy with another customer. All the cars there are top notch and spot free. I highly suggest people buy their future cars from car sense, you will not be disappointed! read more

Carshop - Robinson Twp - Car Dealers Near Me - Robinson Twp, Pennsylvania

An amazing experience from start to finish. Stupendous service from all staff. No pressure, no haggling, no sleazy salesmen trying to fool you. I highly recommend Car Sense. You will find yourself never going to a regular car dealer again after you've been here. Chester B. is a great sales person! What a wonderful place! read more

I had a great experience at the cranberry location. Everything was up front and honest and if any delays I had great communication. I wanted to buy a second car and decided to go local to the Robinson location which was the biggest mistake. I initially was advised a certain amount of money down for the 4 various cars I test drove. I then was advised to wait and they wanted to get a better deal. This is when the nightmare came with verification process and mis leading communication from the lender and the store. Then a full day almost happens after I do 6 hours of leg work on my end and no communication. Only after I email the General Manager do I then receive communication from the sales manager and finance manager. Just the worse buying experience I have ever had in 30 years of buying vehicles. read more

Based on other reviews I thought this would be a low pressure process but alas it was about the same as your typical used car dealer except here you can't negotiate on price. Felt pressure to buy immediately with the whole "what's the issue? What can I do to get you in this car today?" spiel. Ended up walking away because I wasn't that interested in the car after seeing it in person but the "sales" experience left a bad taste in my mouth. Maybe I'll give the Cranberry one a shot but I won't be going back to Robinson. read more

My husband and I just bought a car from Jaison at the Robinson Twp location last night. From start to finish, the buying process was a great experience. Jaison was very knowledgeable and even though they were very busy, he still took the time to give us individual attention and answer all of our questions. We have always dreaded the process of going and buying a new vehicle, but Car Sense really changed that for us. We will never go anywhere else! We would recommend Car Sense (and especially Jaison) to anyone! read more

I brought in my car for appraisal to sell it. They offered me $7,500 when another dealership was offering me $10,000. The CarSense rep even told me that the Kelley BlueBook value was $8,000, which is incorrect. Don't believe the marketing fluff, they are just another dealership who will take advantage of you if they think you are in a weak negociating position. read more

I was very happy with my experience. I received a fair offer for my trade in with high miles. A lot of nice cars under $20,000. I purchased a 2013 CC sport with 12,000 miles for $18,000. The sales man was very patient. I drove 5 cars till made my decision. I will never go to another dealership again. This is a Christian based business with great business ethics. read more

It is rare that I post reviews but in this case it seemed very appropriate. Cole M at the Robinson Car Sense deserves all of the credit for this sale due to his willingness to help us even well before the dealership was open. He made it a pleasure to do business with the location by keeping us informed through the entire process. The rest of the team were great as well. If you are looking for a car do yourself a favor... stop in and see Cole M. My wife and I just purchased 2 cars from the Robinson location. We had priced 2 at a different OEM dealership and were thinking about buying there even though the cars and the deal were not quite what we wanted (color, options & 3000.00 more) because it was the best deal we had found. But they were closing and the cars were not ready so we would have to come back the next day. Luckily we stopped at Car Sense in Robinson just to check "one last place". Cole M. came out on the lot even though it was 45 min before the dealership opened. He walked us around to see the models we were looking for and even checked their other locations to see if there were any we wanted to consider. I explained what I was looking for in the deal (our trades plus our budgeted amount) out the door, no additional money. Even though I explained up front that we were likely going to get the cars from the other location Cole went to work to see if he could put it together. We went to the OEM dealership and they still did not have the cars ready we would have to go back for a third time. On our way home Cole called and said if we wanted to bring our trades in for evaluation he thought he may be able to do what we requested. And he did (for less that we wanted) so we purchased from him. read more

I had a great experience with Ron, who no longer works there. He was very helpful and found a car I liked, which had to be transferred. The car I traded in on was given a great price, about $900 over what I owed on it, so I used that as a down payment. After the car came in, I very happily picked it up, but unfortunately it didn't work out for me, so I returned it and got another car in its place. Carsense's try it or bring it back deal is great. The "new" car is a 2011 Ford Fusion. The price was around $18,500, but I was financed for around $21k with the addition of their warranty. Keep in mind, I got this car last summer (June 2014). I had a few things wrong with it that happened while under their warranty, and they were fixed except for one, a bent rim on one tire which the service manager said must have been my fault. Um, no, honey, I baby my cars. The ties that came with the car weren't great. When I looked at the car after bringing it home, I noticed a bulge on one tire, about the size of a ping pong ball. The tire was replaced under their warranty, yet the rim would be a $210 replacement, or their guys could seal it for me. I went with sealing it because I didn't, and still don't, have that much money for one rim! Who does?! After realizing that I just don't like the car, I decided to bring it in to Carsense to see what I could get on it. My car has everything except a navigation package. It has a backup camera, but instead of a central dash screen, it's got a little view box that appears in the rearview mirror when the car is in reverse. I was offered $11,000 for my car, when I still have a payoff amount of $17,000. I consider this a huge slap in the face, as I only bought it LAST YEAR. So, does this mean that the car was over priced? I think so. Last year, certain cars that I had been eying were going for $25k or so at Carsense a year ago and the same thing, one year newer to accommodate for time changes, and they're being sold for $20k. So, yes, I believe the cars are overpriced. I was really happy to buy from Carsense at first. But more and more, I feel like I should've gone to a big box dealership. When I was there last year, the staff were friendly and made me feel welcomed. When I went back for service in last month, there was a distinct difference. I asked one sales guy, Jarrod, for help and he was interested until I told him I wouldn't be buying until the fall, due to wanting to save up money for a good down payment. A heartbeat after I said that, he was incredibly disinterested in me and then lied to me. I gave him my email address and car VIN, as he told me he'd ask the finance manager about how much is left on my warranty. Apparently, if you get one of their warranties and then trade in your vehicle a year or so after you buy it, you can use the warranty as a down payment. Prior to me telling Jarrod that I wasn't buying for a few months, he was all gung ho to ask the finance guy about how much I had on the warranty. After I said I'm not buying for a few months, I got "Oh, I'll take your information to the manager," but I never heard anything afterwards. So, save up your money and go here if you want to over pay and feel good about it. Or save up your money, grab a friend who isn't afraid to haggle, and go to a big name dealership. Just check out their reviews on Yelp first. read more

Salespeople are great. Quality cars. Need benches out front and golf carts for the salespeople to bring cars up faster.

It feels odd to rave about a car buying experience but wow, Car Sense is not like anything I've ever experienced before. I worked with Kyle at the Robinson Township location and he was great. Very patient in helping me to try several different vehicles until I found the one that was just right for me. I'd done a lot of research prior to arrival, showing up with a spreadsheet of vehicles to test drive Having already communicated with Kyle prior to arrival, he had my top choice waiting for me by the door for my first test drive. It was an exceptionally hot day and he was kind enough to start the cars for me and have the A.C. running so we didn't even have to enduring the summer heat. Everyone we dealt with at Car Sense was a credit the the company. Ali met us at the front counter and was courteous in greeting and prompt in letting Kyle know we were there. Even though Ali wasn't going to get the sale, he was very pleasant and made a great impression for the company. There is a no pressure attitude about the process which is greatly appreciated. The website is helpful with the inventory though it did have a glitch one evening which Kyle cleared up for me. Each car I test drove was like new. Their inventory is extensive and I think virtually everyone could find something to fit their needs. There are extended warranty options but they are presented to you, not pushed on you. It's a good atmosphere to be in when you're looking for a vehicle. Thanks Kyle for your help! I'm looking forward to many years with my new Soul! read more

So, we purchased a vehicle which was a beautiful Cadillac. One of their biggest sales points is they have a 5 day return policy. This was not our reason for buying there because we had no intention to return this vehicle. We spent all evening there getting finances in order, and purchasing the car. We drove away and loved it. We received a call from the salesman the next day, he gave us back the wrong paperwork. We went back again no problem and gave him what he needed. Salesman was great until...... We drove it and quickly determined that going from a truck to a Cadillac was not a good idea. My husband is a big guy. So we opted to return the vehicle. They have a big sign when you walk in on the monitor "5 DAY RETURN POLICY". You sign papers that say "5 DAY RETURN POLICY". They couldn't find us anything that we liked, so we actually took them up on their warranty and returned it. The service after that was deplorable. Salesman left us and said nothing more. He left us standing in the show room, no communication and in fact the salesman turned his back on us when we walked out the door. Not even a we are sorry it didn't work out and hope to see you back. Nothing...Then the manager called us a day later for a survey and told my husband "well wouldn't you be upset if your buyer returned a vehicle" . They advertise this! We even had the manager ask us if we found something cheaper and asked if that was why we were returning it. If you like the vehicle at Car Sense buy it but don't ever use their return policy. You may not be treated so great then...... read more

I went with my mother who is in the market for a new car. Our sales person was Andrew Dillon in Robinson, PA and he was honestly the worst type of person. He won't let us leave after declining to buy the car at least 5 times and held us there for nearly 4 hours. My mother was the person buying the car, yet he was asking me all the questions. He had no idea what he was doing. He wanted insurance on the car before we even had a loan. Referred to my mother as grandma and was just all around rude. He also insisted that my mom couldn't read or hear as if she had problems. We're both calling and put in a complaint on him. Worst sales experience. We walked out not buying anything. We knew an hour in we didn't want to buy a car from him but he held BOTH our drivers Licenses until he finally let us leave. If you go there do not go with Andrew Dillon as your sales person. He was discriminating against both age and sex. read more