My fiance & I had a great experience at Wright. I highly recommend going to Bobby or Brayden, they were a great help and had a lot of patience with us finding a perfect car for our family! read more

Be careful dealing with this dealership and making deals. I had a deal in place for a used vehicle. Spoke to their finance manager Wendy and we were to finalize paperwork Monday when she got back into office. They said I didn't need to give a deposit. No one calls me when they were supposed to Monday, I text and try and call but no one answered. I finally get a hold of the manager and he tells me they sold the car. Nothing he could do for me. Also ended up with a ding to my credit by trying to help them out by financing rather than pay cash. read more

Wright Chevrolet Buick GMC - Sales - Text exchange with salesmen. - Car Dealers Near Me - Baden, Pennsylvania

Service department is pathetic. Repair team does shoddy work and the people at the service desk have terrible attitudes. Sales team acts like you're bothering them. I can't believe they are still in business. read more

I purchased a new Buick Encore from Wright Automotive in Baden, Pa. Our sales rep was Ethan. The vehicle was dirty inside and out. Ethan said they would detail the vehicle while we finalized the paperwork. When we finished the paperwork we went out and did a walk around on the vehicle. The detail Ethan said they would do was a spray off with a hose and the car was still dirty inside and out. I didn't make a fuss because I planned to detail the vehicle myself when we got it home. While doing the walk around we discovered a scratch on the vehicle and Ethan said he would get us touchup paint for the scratch. We took the vehicle home and when detailing I found a small area around the headlight where the paint had been pulled off when they removed the transport protective covering on the front of the vehicle. I contacted Ethan and emailed him a picture of the paint issue which he said he would handle for us. I received an email from Ethan a couple of days later saying that since these issues were not documented in writing when we purchased the vehicle there was nothing they could do for us. He said he could connect us with parts if we would like to buy some paint. After spending $35,000 on a new vehicle I would expect a better level of customer service from a sales rep and the dealership. Ethan did not have the grapes to call me and talk to me about the issues we had and the the things he had said he would do for us. I will not purchase another vehicle from Wrights and have already chosen another dealer for my warranty and service work going forward. If you decide to buy anything from Wrights and discover any issues make sure you have it documented in writing to avoid the unprofessional and petty treatment that we received. read more

Wright Chevrolet Buick GMC - Sales - Paint issue - Car Dealers Near Me - Baden, Pennsylvania

Terrible service at Wright Chevrolet Buick GMC in Baden, PA. I had inquired about a used vehicle, and was told it was available so we scheduled a test drive. I confirmed with the scheduler/ receptionist AND confirmed with salesman for our scheduled appointment. Wright Chevrolet Buick GMC is a 45 minute drive for us, which we did for our appointment. I texted our salesperson (Ron) to let him know we were on our way and called twice once we arrive. I received no answer and no one was at the dealership. I then texted the lady / receptionist who coordinated our appointment with NO REPLY again. Even days after I write this still not hearing from anyone from dealership after being stood up for our appointment. Will not give this place any business with the lack of respect they have for my money, or time. read more

Attempted to buy a new Chevy Trax. After spending the day working with dealer and credit union, we went to sign papers and take delivery. Was informed after all this, the car WAS NOT for sale. Dealer got it for another purpose. After two days of trying to figure this out, we dropped any car purchase and will buy from someplace else. Now it's back to redoing the loan and canceling car insurance. What a mess and showing this dealer is unable to manage their own inventory. Won't attempt to buy here again. Buy the way, the salesman was good to work with. Sorry he got caught up in someone else's lack of detail. read more

I called them yesterday about a car they had in their inventory. Talked to a man named Mike who is the person in charge of preowned vehicles. Made an appointment to see a car at 3 p.m. Mike told me the vehicle just went thru their inspection procedures that they do on every used car that comes in and it would be available for me to see at 3. Called my brother and had him stop what he was doing and meet me there at 3. When we got there, the vehicle was still on the rack in the garage and I was told someone else had purchased it the night before but not picked it up yet. A waste of time for both my brother and I. I can't say anything about everyone else who works there but Mike certainly didn't have any idea what was going on. read more

This Dealership was a "Customer Service Horror Story" & a valuable lesson of "How Not to Conduct Business". DO NOT BUY HERE! Selected, negotiated and bought a car on 07/03/15 and agreed to pick up the car on 07/07/15 between 10-11 o'clock. I arranged my own financing, insurance to ensure that I would only be at the dealership for 20 minutes on the 7th to sign the official paperwork and then leave. Needless to say, this didn't happen. My Sales Rep (3 month experience) failed to inform the service department to have the fog lights installed by the 7th. I arrived at the dealership to sign and drive, but was informed that the car wasn't ready and I would have to wait an hour. To say the least I was a little irritated. My Sales rep stated to me that the parts had just arrived, which was later found out to be an absolute lie. I arranged for transportation to the dealership and agreed to wait an hour. After walking around for 45 minutes, my Sales Rep informed me that they were having difficulty installing the parts and if I could wait another hour! I was now very irritated and stated "No". I was offered a Rental, which I declined and was told the car would be ready the next day on the 8th! I then left and decided to speak with the Sales Manager (Lenny) who was very ignorant and aggressive on the phone. He then arranged to have the car delivered the same day on the 7th. I stated that would be appropriate & to throw the paperwork inside of the car before delivering. He acknowledged this and stated that the Sales Rep would take care of it. The car was delivered, Bluetooth was setup, but there was no paperwork (Contract, Insurance cards, etc.,) inside of the vehicle. I called back and left a message with Lenny. My call was never returned on the 7th. I then called on the 8th and ascertained from Lenny that the parts that were installed actually did not arrive on the 7th, the parts arrived on the 6th in the afternoon, but my Sales Rep failed to inform the Service Dept to have them installed by the 7th for pick up. I was told my Sales Rep would deliver my paperwork. It is now 2 days later & I still do not have any documentation pertaining to my purchase. Woe is me if I am pulled over by the police or get into an accident. I will not be able to even prove that I own the car! Now, I have been lied to twice by this Dealership. Installation of Parts and missing Documentation. I am so far happy with the purchase of the vehicle, but I sincerely regret the day that I walked into this Dealership. I will not purchase anything from this Dealership and will conduct future business with NorthStar Chevrolet in Moon Twp. DO NOT BUY FROM THIS DEALER! read more

I have bought numerous cars from them over the years. They always have great prices, and stand behind their warranties. I highly recommend them for new or used cars in the greater pittsburgh area. read more