Easy to deal with. Parts department is great. Service department is quick in and out service.read more

Spring of 2021 My 2013 Buick had a recall for toe links mailed to the house. I quickly contacted…read morethe Wexford dealer where this Buick was purchased new. They would contact me when parts were in (April 2021). Fast forward 18 months later and still no call from the Wrong Buick in Wexford Pa and a new safety recall card arrived. Called Wrong dealer again and was rudely told we told you we will call you, parts on national backorder. So, I called 1-800 Buick and they hooked me up with North Star who stated they would also call when parts were in. North Star called 2 days later and car was in 3 days after that and repaired. Fast Friendly and Professional. Our new dealership.

Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

We had very high hopes for our experience with CarShop, especially because everything started off…read moreso well when we purchased our vehicle. Unfortunately, about three weeks after purchasing it, everything seemed to go downhill. We started noticing that the car wasn't running smoothly and eventually got to the point where we genuinely did not feel safe driving it. It was also failing to do basic things properly, which led us to contact CarShop and bring the vehicle back on Monday, July 13th. When we dropped it off, we were told, "You probably won't hear anything until Wednesday, July 15th." However, the following day we received a call from a woman telling us that our car needed to be sent to Chevy because there was a recall on it. This was extremely frustrating because NOT ONCE during the purchasing process were we informed that there was a recall involving the transmission. To our knowledge, the vehicle was sent to Chevy on either Tuesday the 14th or Wednesday the 15th. From that point forward, communication was extremely disappointing. We were never told which Chevy dealership our car was sent to, we received little to no updates unless we called ourselves, and we were given very little information about what was actually happening with our vehicle or when we could expect it back. About a week later, we called asking for an update and again received very little information. We also made sure to let them know that we would be leaving to go out of town on July 31st. We were told, "Oh, it shouldn't take any longer than two weeks." Throughout the following weeks, we called multiple times trying to get updates and continued reminding everyone we spoke with that we were leaving town. Then, on July 30th, we received a phone call saying that the rental car we had been given had been sold and needed to be replaced. They did come to us and exchange the rental, which we appreciated, but the overall situation was already frustrating considering we had been without the vehicle we had JUST purchased for over two weeks with very little communication. On the morning of July 31st, I called around 8 a.m. because I needed to get something out of our car before leaving town. Instead of simply telling us where our vehicle was located, someone was sent to go get the EZ pass for us. Again, while we appreciated them doing that, it was frustrating that we still weren't being told where our own vehicle was or what was happening with it. I specifically explained that we would not be home after 12 noon that day and that if the vehicle was finished after that point, it would have to sit there for over a week until we returned. After weeks of waiting and calling for updates, we received a call around 4 p.m. THAT SAME DAY saying the vehicle was finally finished. We also later found out that additional issues occurred while the vehicle was being repaired, which we were not informed about until after the fact when WE OURSELVES read the maintenance reports. Overall, this was an extremely frustrating and disappointing experience. We understand that recalls and repairs happen, and some things may be outside of CarShop's control. However, communication and transparency are absolutely within their control. We should have been informed about the recall from the beginning, told where our vehicle was being sent, updated throughout the repair process, and notified about additional issues as they happened. After having such a positive experience initially, we are extremely disappointed with how everything was handled once problems arose with the vehicle.

I brought my car to Cochran Nissan Cranberry Township 9/30/23 for 10k service appointment. This was…read moremy second time for service at this location. Pulled my car in and was greeted with ... Good Morning Cathie, how are you today! It was STEVEN LaPIER! He was so friendly and professional. He told me what they would be doing and I explained to him that I had a leak in my one tire. While sitting in the waiting area I received updates and also a cool video with Steven talking about what was being done to my car. The service was fast and efficient. Waiting area was clean and offered hot coffee. I would highly recommend Cochran Nissan of Cranberry for your service needs or purchasing a new car. Make sure to ask for Steven. Cochran Nissan is fortunate to have Steven La Pier on their team. I will definitely be taking my car there for all my service needs. Thanks Steven for making my experience so smooth and informative.

Update: Cochran Nissan respond to my review. But said the same things each time. The don't seem to…read moreunderstand that the issue is about their mechanic doing a lousy, unsafe job. I realize, it's quite obvious that you are selling vehicles that are unsafe and that the mechanic who worked on this truck is incompetent. But you don't stand behind the repairs done at your shop. I assure you that I have nothing better to do but continue my fight with Cochran Nissan until I am given proper respect, acknowledgement and compensated for my cost and time. I will not bring the truck in to have it looked at and discussed my one of your mechanics. I don't trust your dealership or your mechanics. Your dealership deceived a old disabled man and I've been burned once. I will not be coming. The new rotors,pads, emergency brake shoes,new hardware, calipers, brackets and properly installed with brake grease used and the fluid flushed. New lug bolts and nuts also. $800 in parts and $300 in labor. Total of $1100 is due to me. Otherwise I will contact a lawyer and follow through with any and all legal recorse I can. I will continue with word of mouth and any other sources of media possible to let potential customers know how you treat customers after the sale on used cars.

Were able to accommodate quick response to my notary needs. Easy to call and make appointments or…read morewalk right in. very friendly staff and very helpful and explain every detail. thank you.

From the owner: We are a Used Auto Dealer and Notary Public in Ellwood City…read more We buy, sell and take trades on quality used cars. We can also sell auto warranties for your new purchase or for your current auto. We are a Licensed Title Agent with Penn DOT for Titles, Registrations & Tags, while offering a Notary Public for all your notarization. Auto Detailing & Accessories, we have a full menu of detailing packages, sell and install hitches, trailer wiring and accessories. Neighborhood U-Haul Dealer, so call today to make a reservation, we carry boxes, moving supplies and offer moving help.