I purchased a New Murano in 2020 from this Dealership, and a Rogue this past week. They make the…read morecar buying experience pleasant and quick. For the 2nd time, got exactly what I was looking for ! My salesman, Don, was great to work with !

The serve was awesome. I got the car I wanted. And it did not take a long time. I definitely…read morerecommend this place. They make you feel like family as soon as you walk through the door. The espresso was excellent never had that before at a dealership.

They have quality automobiles and fair prices. I bought my car in about an hour. They treated us…read morewell and our family keeps coming back when we need a new vehicle.

Disappointed as I listened to not only Yelp but Shenango Motors FB page which said they were open…read moreuntil 3pm today; got there with an hour to spare and they are closed. Was interested in two cars but...well not sure I'll be back

I normally don't leave reviews, but my experience with Diehl Ford in Beaver has been nothing short…read moreof awful. I brought in my brand-new truck for warranty work -- vibration issues, pulling to the right, and malfunctioning windows. All of it is clearly covered under warranty. They "fixed" the vibration, but the truck STILL pulls to the right and the windows STILL don't work correctly. When I called back to tell them the issues were not resolved, I was literally told to take it somewhere else. And to make it worse, I was hung up on twice. I've never dealt with a service department that shows this little professionalism or care. In my opinion, this place is a joke and a sham. If you have warranty work, do yourself a favor and go anywhere else. I wouldn't trust them with a lawn mower, let alone a new vehicle.

I own a 2015 Ford Fiesta with 40,00 miles that recently had a transmission issue. I called several…read moretransmission shops who told me that they will not work on the car because of the transmission design, and that I should contact a Ford dealership service department to see if the repairs may be under an extended warranty that Ford had to issue because of transmission problems with that design. I called Diehl, and was immediately told that not only they WILL NOT work on the problem, but Ford no longer makes the parts to fix it. I questioned those statements and was basically told to hit the road. At one point he told me to check with other Ford dealerships for the repair, which really set me off, as I had already been told that Ford NO LONGER made the parts. I finally found a trans shop that will tackle the job, and HE TOLD ME that he gets those parts from Ford, so I was lied to repeatedly. The kicker is that when I suggested the Ford service sucked, and that maybe I'll by a different brand next time, he told me to spend my money elsewhere. I was also told that the reason they refused to work on my FORD, at the FORD DEALERSHIP, was that it was too old ............ Pure Bull and anyone who deals with this outfit best beware, as they did NOTHING for me but lie.

They helped me get the vehicle that I wanted they got me my loan so they are a good place to go get…read morea vehicle if you need a new/used vehicle

bought a cart from them 2 years ago and have had multiple issues. Found myself bringing the car in…read morefor the same issue several times. its a very shady business

Calls go unanswered and unreturned, they seem to only answer…read morea third of the time. I have a 2022 Trailblazer with 57,000 miles that has been having engine overheating issues that have yet to be resolved. At first I was very happy with the treatment I received from Bowser. They got me in for repair in less than a week, and had the car repaired a few days later. I left a review stating they got me in swiftly and had my car back on the road in no time. If only I knew then what was to come. The first repair visit was diagnosed to be a water pump module, which was replaced. Initially I was told this part was on back order with no way of knowing when it would be delivered, but that they were on a priority list and it would be delivered ASAP. They didn't have a loaner car available for over a week, and I was told it could be months before the part was available. Thankfully the part was in about two days later anyways so it wasn't that big of an issue as I have a work truck I was able to drive in the meantime. The next day the same issue occurred, an overheating engine with reduced power. After 10 minutes of unanswered calls I finally got an answer, brought my car back in, and was told this time it was a coolant sensor and a valve working in tandem causing the issue. They had a loaner car for me the next day to use until my car was fixed, and five days later my car was finished. Today on my way to work, my car once again was overheating. The engine shut itself off mid drive, and I had to pull over on the side of the road and abandon it. Once they were open I called Bowser stating the car was still not functioning properly and they needed to tow it to their lot and fix it, as this was the third time it's had an issue after they fixed it. I was told that I had to call roadside assistance to get it towed there and that they couldn't do anything for me. I called roadside assistance to no avail, the automated call couldn't collect my information properly, and couldn't connect me to anybody to talk to. I tried to call Bowser Chevrolet for THIRTY MINUTES and never got a single answer no matter which department I tried to connect to. Sales, service, parts, operator, didn't matter. No department answers the phone. All the while I'm on the side of a road in a broke down car on a 45 degree morning with no heat due to their negligent work and I myself was now late for work. In a last ditch effort, I called McElwain Motors in Ellwood City, who listened to my problem and got me connected to roadside assistance in minutes. The tow truck came out in under an hour and had my vehicle towed back to Bowser at no cost to my own, all thanks to McElwain Motors. My car is now sitting at their lot as of this review and my calls still go unanswered. If they really are just busy, there needs to be a voicemail or callback system. Countless other reviewers and people I've spoken to personally mention the catastrophe that is their communication system. Having your calls go unanswered is very frustrating. This is extremely unprofessional, and unacceptable. I will not only never bring a vehicle back to Bowser after my vehicle is repaired, but I will never buy a Chevrolet vehicle again. If this is the kind of dependability I can expect not only from their vehicles but from their service personnel as well, I'll be taking my business elsewhere.

It is very rare for me to post a negative review about a company, but my experience with this…read moredealership warrants it. In March, I purchased a used 2018 Chevrolet Equinox in a rare diesel configuration. The problems began immediately after the sale, with a delay in receiving the title. While I was initially understanding of internal issues they cited, the situation became unacceptable when the dealership began ignoring my calls and then attempted to blame me, the customer, for their lack of communication. Frustrated, I escalated the matter to a manager, Tony, who seemed more receptive. Despite his involvement, the issues persisted to the point where my temporary tags expired. As a result, I was unable to drive the vehicle I had just purchased for two weeks, forcing me to use my wife's car. Because the vehicle was purchased in Pennsylvania and I live in Ohio, I was able to obtain Ohio plates myself. Officials at the Ohio DMV indicated that the procedures followed by this dealership were "highly irregular" and suggested the company did not know what it was doing, creating entirely avoidable problems for me. Even then, I still had not received my title. My calls for status updates continued to go unanswered. When the Ohio tags eventually expired, I was again left without a vehicle for another two weeks. After reaching out to Tony again, the title was finally sent--to my previous address. This required a special trip of over an hour to retrieve it. Approximately three weeks after finally resolving the title issue, the transmission on the 70,000-mile vehicle failed completely. The repair quote is $6,500 on a car I still owe $16,000 for. I have not towed anything or used the vehicle abnormally. Now, the dealership has completely ceased communication. My calls go unanswered, and a promised callback from another department was never fulfilled. I believe this entire experience demonstrates a severe pattern of negligence and bad faith. I strongly advise others to avoid this dealership. Furthermore, I urge Chevrolet corporate to investigate the practices at this facility, as this type of behavior is unacceptable for a brand with their reputation. This one-star review is unfortunately necessary and warranted.

I only gave this a star because I had to. This place is a rip off. I got my truck inspected last…read moreweek. They said I need brakes rotors and have a exhaust leak fixed. Exact ok I can see that. Had the truck for 8 years. But the brakes I was suspicious. I only put 2,000 miles on it in the last year. Got the work done 600$ later. Three days after that the muffler was loud and I smelled exhaust. Well took it back in because I thought maybe the forgot to clamp something down when fixing the exhaust leak. They call and say it will be another 1100.00$ because the muffler and tailpipe was rusted out. I WAS JUST INSPECTED!!!!!!! $800 for the muffler and $300 for labor. Well I had enough and told them I will get it fixed somewhere else. So when I picked up the truck the guy charges me $100 for a diagnostic on the truck which included checking the tread on the tires. Once again I JUST GOT IT INSPECTED!!!!!!!!! They didn't need to do that. I will NEVER step foot in that place again. I got the muffler piece myself at the auto parts for $164. and that was the more expensive one.

If I could give Ron Lewis ZERO stars, I would. Called in May to get my F150 looked at for grinding…read moreand clunking noises coming from the drivetrain. Was told they couldn't get me in until early June, so I made an appointment for June 7th. I dropped the truck off the night before, but received a call a day later asking why my truck was there. They said they didn't have an appointment for me but will try to get it looked at during the week. Following week I call to see what's going on and was told they tried to call me, yet I didn't have any missed calls, text, or voicemails. They say they couldn't hear anything, but there is a TSB for the 4WD engaging when it's not supposed to and that they have the part there and will get it replaced. Few more days later and still haven't heard anything so call again and leave a message. Wait all day and don't hear back so stop down in person where the service advisor says Ford warranty won't cover it. I told them when I made the appointment that I have an extended warranty that Ron Lewis sold me when I purchased the truck new and the paperwork was in the glovebox for it. So they finally call a day later saying it was fixed, but it may initially make some noise until the computer relearns the 4WD. What possibly could the computer learn! I pick the truck up Saturday and put a couple hundred miles on it and it actually sounds worse than it did before. People look at me as I drive by as if they are waiting to see my drivetrain spill all over the road. Of course my warranty is up in 2 weeks and I can't even get the service manager to call me back. This is my 4th F150 and apparently my last.

3rd day and multiple calls to sales Rep Don and he still has not returned my call. Asked for…read moreanother rep and he didn't seem interested at all. Said he would give Don a note because he was sitting next to him. That was 2 hours ago. ONLY reason I've called as much as I have is that on the first call with Don he presented a vehicle in which they had just taken in on trade that fit my need. I truly feel like a pest at this point! $60k plus deal... Terrible experience!!

I took my Dodge Charger in for it's yearly inspection last year. I received it back with greasy…read morehand prints all over the steering wheel, the door panel and the arm rest. I cleaned it myself and mentioned it to the service manager. He was nice enough to give me a complimentary free detailing. I was told it would take 6-8 hours. Fast forward to this years inspection I thought it would be a good time to use it. I scheduled my car inspection for 8:30 am and detailing the day. I was contacted at 1:00 pm to tell me it's ready. No way I thought. That was too quick. What happened to the 6-8 hours? When opened the door I could see that all they did was vacuum the interior and wash the exterior. No shampooing of the seats or carpet, no ArmorAll of the dash, door panels or arm rest. So much for their so-called detailing. It was obvious they didn't want to give me a fully detailed car. I've been going there for years, but that doesn't seem to matter nor should it. I WON'T BE GOING BACK. The lack of my business wont hurt them in the least. I just felt I needed to leave a negative comment.

I purchased my 1st car from here a few years ai with NO PRESSURE from the sales person, Mr. Crumb…read more Wednesday I wasnt expecting to buy a new car buy my old one was in her last leg and Im not sure she wild had made it till my next pay day. The person who worked with me was Cole. He was really attentive to my needs and really coached me through the whole process. I test drive 2 cars, 1 I really liked and another I felt disappointed in. Cole made sure I understood the whole rebate, trade in with negative equity process so I wouldn't be blind sided by anything. Everyone at the dealership was very warm and welcoming. They introduced themselves with a handshake. I had a 2012 Dodge Avenger with over 133,000 miles and left with a 2020 jeep renegade with 22 miles !! Really thankful that they worked with me and my not so perfect situation! I highly recommend them for your next buying experience. Tell them Christyn sent you!!!