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    Diehl Ford of Beaver

    1.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    Carshop - Robinson Twp

    Carshop - Robinson Twp

    3.4
    (53 reviews)

    CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My…read moredad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went.

    This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

    Carshop - Cranberry

    Carshop - Cranberry

    3.1
    (56 reviews)

    Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

    Simply stand by your own policies. The first thing highlighted on the CarShop website is that…read morecertified vehicles will have no dents, dings, or scratches. We initially viewed the vehicle on Monday and scheduled pickup for Friday evening with the clear expectation that all visible scratches would be addressed before delivery. When we arrived, none of the scratches had been repaired, and the vehicle appeared poorly prepared. It was barely washed, with visible water spots, mud splatters and dirt buildup in the wheel wells. We were then told we would receive an IOU for the scratch repairs. During a more thorough inspection, we discovered additional issues, including chipped paint on the front bumper and a significant depression with a crack in the grille. I requested that the grille be replaced as part of the IOU. The sales manager stated they would attempt a repair but would not replace it, noting the grille costs approximately $1,000. When I asked for a $1,000 price reduction instead, since the issue would effectively become my responsibility, I was told, "We don't negotiate pricing." Ultimately, we chose not to purchase the vehicle due to a lack of confidence that any commitments, particularly future warranty-related repairs would be honored. With the extended warranty, this would have been a long-term relationship over the course of 10 years or 100,000 miles, and trust is essential. The only reason this review is not lower is because there was no issue receiving our $500 deposit refund.

    Diehl Ford of Beaver - car_dealers - Updated August 2026

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