I normally don't leave reviews, but my experience with Diehl Ford in Beaver has been nothing short of awful. I brought in my brand-new truck for warranty work -- vibration issues, pulling to the right, and malfunctioning windows. All of it is clearly covered under warranty. They "fixed" the vibration, but the truck STILL pulls to the right and the windows STILL don't work correctly. When I called back to tell them the issues were not resolved, I was literally told to take it somewhere else. And to make it worse, I was hung up on twice. I've never dealt with a service department that shows this little professionalism or care. In my opinion, this place is a joke and a sham. If you have warranty work, do yourself a favor and go anywhere else. I wouldn't trust them with a lawn mower, let alone a new vehicle. read more

I own a 2015 Ford Fiesta with 40,00 miles that recently had a transmission issue. I called several transmission shops who told me that they will not work on the car because of the transmission design, and that I should contact a Ford dealership service department to see if the repairs may be under an extended warranty that Ford had to issue because of transmission problems with that design. I called Diehl, and was immediately told that not only they WILL NOT work on the problem, but Ford no longer makes the parts to fix it. I questioned those statements and was basically told to hit the road. At one point he told me to check with other Ford dealerships for the repair, which really set me off, as I had already been told that Ford NO LONGER made the parts. I finally found a trans shop that will tackle the job, and HE TOLD ME that he gets those parts from Ford, so I was lied to repeatedly. The kicker is that when I suggested the Ford service sucked, and that maybe I'll by a different brand next time, he told me to spend my money elsewhere. I was also told that the reason they refused to work on my FORD, at the FORD DEALERSHIP, was that it was too old ............ Pure Bull and anyone who deals with this outfit best beware, as they did NOTHING for me but lie. read more

Do not trust Diehl Ford of Beaver with your service. They will mislead, delay, and deny any wrongdoing on their part no matter what. I had my Explorer ST in there in Feb 2025 for general maintenance and an exhaust leak concern. While my vehicle was in, Diehl noticed a leak from what they diagnosed as my "oil pan" and they could repair it. I approved that, and when they were trying to get the exhaust leak fixed they "repeatedly received the wrong part from Ford". After several attempts, Diehl claimed to get the correct part and installed it on my vehicle. A few months later, I brought my car to another shop in my hometown NY for my state inspection. Upon putting my car on the lift, I discovered that my engine was still leaking oil and I had another exhaust leak from the area that was just repaired by Diehl the months prior. Upon calling Diehl, they told me to take my car to a Ford dealer and they would work with them. When I took my car to my local Ford dealer, they discovered that my oil leak was from my front axle seal (the front axle goes through the oil pan on the 3.0 models) and that the wrong part was installed on my vehicle. This was a shock as Diehl claimed to have put the right part on. My local Ford dealer showed me where on the parts catalog Diehl was ordering the wrong one, and was able to get me the correct part. However, Diehl refused to work with my dealer, telling them to tell Ford that it was a part failure and not an incorrect install and moving on to telling me to drive my vehicle without an exhaust pipe to have them work on it again. Mind you, this was a 4 hour drive that they wanted me to do with no exhaust, which is illegal. Fast forward to now, Diehl is not answering my calls and will not return my money. Massively disappointed with this dealer and would advise everyone to stay away. read more