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Diehl Ford of Beaver

1.0 (3 reviews)
Closed • 9:00 am - 6:00 pm

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6 months ago

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Ron Lewis Ford - "No noise present"

Ron Lewis Ford

(7 reviews)

If I could give Ron Lewis ZERO stars, I would. Called in May to get my F150 looked at for grinding…read moreand clunking noises coming from the drivetrain. Was told they couldn't get me in until early June, so I made an appointment for June 7th. I dropped the truck off the night before, but received a call a day later asking why my truck was there. They said they didn't have an appointment for me but will try to get it looked at during the week. Following week I call to see what's going on and was told they tried to call me, yet I didn't have any missed calls, text, or voicemails. They say they couldn't hear anything, but there is a TSB for the 4WD engaging when it's not supposed to and that they have the part there and will get it replaced. Few more days later and still haven't heard anything so call again and leave a message. Wait all day and don't hear back so stop down in person where the service advisor says Ford warranty won't cover it. I told them when I made the appointment that I have an extended warranty that Ron Lewis sold me when I purchased the truck new and the paperwork was in the glovebox for it. So they finally call a day later saying it was fixed, but it may initially make some noise until the computer relearns the 4WD. What possibly could the computer learn! I pick the truck up Saturday and put a couple hundred miles on it and it actually sounds worse than it did before. People look at me as I drive by as if they are waiting to see my drivetrain spill all over the road. Of course my warranty is up in 2 weeks and I can't even get the service manager to call me back. This is my 4th F150 and apparently my last.

3rd day and multiple calls to sales Rep Don and he still has not returned my call. Asked for…read moreanother rep and he didn't seem interested at all. Said he would give Don a note because he was sitting next to him. That was 2 hours ago. ONLY reason I've called as much as I have is that on the first call with Don he presented a vehicle in which they had just taken in on trade that fit my need. I truly feel like a pest at this point! $60k plus deal... Terrible experience!!

Carshop - Robinson Twp - This is the gap I was taking about up close

Carshop - Robinson Twp

(52 reviews)

CarSense is awesome! I was buying my first car after finally getting my license (at age 30!). My…read moredad has bought a few cars from the CarSense in Cranberry and always had a great experience, so he recommended I check the Robinson location out since it's closer to me. First, their website is super easy to use to help you see their current inventory and search/filter by make, model, price, mileage, and even special features. If you create an account, you can also save cars and come back to review and compare them later. They had several hatchbacks in my price range available. I called a few days before I wanted to come to the dealership and spoke with Jaison, who was super friendly and easy to work with. He talked to me about what I was looking for and even sent me a video of one of the cars I was very interested in. When I came out to the dealership, I wanted to test drive some alternatives. Jaison had told me he wouldn't be there when I was planning to arrive, so I worked with Jon, who was also very nice. Jon gave me three cars to test drive, and I ended up going with a 2015 Chevrolet Sonic. It looks brand new and has under 20K miles on it. I'm an idiot and forgot my checkbook at home, but Jon let me fill out all of the paperwork so I would just need to come back in the morning with a check. It took under two hours to test drive and choose a car and do the paperwork, and then 15 minutes for me to get it from them this morning. A few things to keep in mind: 1) They do NOT haggle. It's not what they do, and they're literally not allowed to do it. This isn't a bargaining thing; they just don't do it. So be prepared to pay the exact sticker price. 2) Their financing is based on the vehicle that you choose, so you can't apply before you choose a car. I ended up getting financing elsewhere because I wanted to have a check with me before I went.

This Carshop has the worst service I've experienced in decades. I dont know who bought or took over…read morecarsense Robinson, but they're awful. It tookseveral phone calls just together through to the service desk. I made an appointment for 7 weeks in advance for the annual inspection. The inspection went well, I only needed one tire to pass, and they didn't have it in stock so I was asked to call back. Again it was impossible to get through to the service desk. I got a message to buy a medical device or it went straight to Car Shop Cranberry. When I spoke with someone at the Cranberry location. I was told they couldn't make any appointments for the Robinson service desk, and they couldn't transfer me to the Robinson service. The clerk said the Robinson shop phones "didn't work". I was going to go into the Robinson service area in person, but on the way, I drove by 5 tire stores. I'll make an appointment at one of those businesses for my one 129.95 tire. And Carshop has lost our entire family's business. We used to only buy our cars their and always had a great experience. Maybe 3 cars bought there in ten years doesn't mean anything to whoever changed Carsense to Carshop. But im not buying a car from someplace that doesn't have phones that work.

Diehl Ford of Beaver - car_dealers - Updated May 2026

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