My husband and I both have older used cars (1999 and 2000's, respectively), so finding a mechanic…read morethat will fix things in a timely manner and not charge you an arm and a leg is paramount. Todd at Hawthorne is wonderful. He always tells us quickly what's going on with our cars, never over charges for parts or labor, and I've never had one of his repairs go wrong. The only thing we don't take our cars there for is inspections, because we live in Allegheny County and have to get emissions (which he can't do). Yes, we'll drive 45 minutes north just to get our cars fixed by the guys at Hawthorne. I honestly can't recommend them enough.

I told them what I needed done and even called again before they started working on it to confirm…read morewhat work was being done. I went to pick it up when they told me to a few days later they told me and they didn't do anything to it.. absolutely nothing. No oil change, nothing at all. I've brought my primary vehicle and other vehicles that I own here, and the last few visits have consistently had issues, big or small, with the work that was done. When I first began coming here, it was great. Now it's in a steady decline and I wish I would've taken note of the red flags sooner.

Took my 2018 Q5 in for an oil change and was told it would take approximately 3 hours due to the…read moreother bookings they had in that day. Surprisingly, they got me in and out in just around 2 hours. They completed a full diagnostic check and made some recommendations that weren't immediately urgent to resolve so I could make a plan to have those items addressed. Excellent service, overdelivering and under-promising. Will continue to use them for service.

Took my S8 down for inspection and a check light they did a satisfactory job. I do believe the…read morediagnostic charge should not be applied if you getting the work done there.

#1 Cochran Kia is really #1 for me and my family!…read more I took my 2014 Kia Optima in to have some details looked at and the manager let me keep my car there to check on the recalls. He called me right back to say that my engine had failed one of the test, and that it would have to be replaced! Naturally, I was worried about changing something so important on a car. He let me talk to the mechanic and said that Kia would replace the whole engine, for free, and that it would still be under warranty for the next 5 years. I was happy that they reassured me that everything would be fixed. The manager said that he didn't want me to worry, since I was pregnant and had a two year old, so he put me in a 2018 Kia Sorento until my car was fixed! I have never been to another dealer where they would care about your well being like that. I just got my car back the other day and it is running perfectly!! I would have NEVER known about my engine needing to be replaced if they wouldn't have taken the time to look into the recalls for me. They took responsibility and now I have a dealer that I can really trust and respect. Not only did they pay for everything to be fixed but they gave me a solid rental and had it done in a week. I would recommend this dealer to anyone. I will be purchasing a new vehicle with them in the future.

Took my car to the service department today for the front end shaking when accelerating. Scheduled…read moreonline for warrenty work. I recieved a call from Mike, who informed me that I "need tires and an alignment." I told them I would get them elsewhere but that didn't explain why the front end ONLY shakes when accelerating. After informing Mike that I would be getting the tires/alignment elsewhere he told me I owed $210 as a diagnostic fee. I never once was notified of any diagnostic fee and would not have agreed to the service if that was the case. He was very firm that I MUST pay the fee to get my car back and stated "My employees do not work for free." I called back and provided Mike with Pennsylvania Law, Chapter 37 Pa. Code 301.5 that States an "automotive shop cannot charge you a diagnostic fee if they did not make you aware of it before hand." Mike then stated "Mam, come get your car off of my lot now. I will make sure my employee can feed his family tonight." After leaving the service department, I contacted another local Kia dealership, in WV, and explained the situation. They were able to see my car immediately and determined that the cause of the front end shaking was caused by a faulty inner CV joint that is covered under warranty!!!! They also did recommend tires but stated that there was no way the tires were causing the issue of front end shaking ONLY when accelerating. BEWARE and know the LAWS!!! Crooked, trying to scam for a diagnostic fee when the car actually needed warrenty work!!

This was one of the most positive car-buying experiences of my life. And I don't say that lightly;…read morefor the most part, I try to stay away from car dealerships (or "stealerships" as many of them are reputed) because I get aggravated. However, this was the most pain-free car buying process yet, and I say that after buying a car completely online early last year without even having to walk into a dealership. My son has been wanting his own car, for which he had saved his money, but every time he found a car online that he wanted to look at, it was some run-down shitshop in Ohio or Uniontown or somewhere 100 miles away that you know whatever car you buy would disintegrate five seconds after you drove it off the lot. Not only that, every car he wanted to buy was some ancient POS like a 1989 Dodge Daytona or a tuner like a 2003 Mitsubishi Eclipse - two cars with limited visibility that are not ideal first cars for a 17-year-old. When he sent me the listing of the 2011 Honda Fit that was listed by this dealership, I was both intrigued and relieved that he was interested in a car that didn't look like he was about to enter it into a drift competition. The car had been dropping in price, and as the high demand for used vehicles is now essentially no more, I figured, let's take a look at it. It turned out to be a good Fit for him (see what I did there?) Adam Langer made the entire process easy. I had done my homework on the Doc fees and such, and we were able to come to a quick agreement on an "out the door" price. Half hour later, after they cleaned the car up, and after Matt helped us with quick and efficient financial documentation signing, we were "out the door" and on our way home. My son is happy as heck with his first car, and the people at Baierl Acura made my son happy for making his first car purchase a positive experience, and his dad happy because my blood pressure was stable through the entire purchase (not that I measured it, but let's just say I had no reason for it to be elevated.) I recommend both this dealership and Adam Langer as a salesperson - stress-free, not pushy, and very honest (is that a thing? An honest car dealer? Apparently it's a thing!) While i don't know what the future holds in terms of car buying, you can bet your sweet bippy that if ever I am in the market for some new wheels, I'll stop by Baierl and talk to Adam.

On May 15, Baierl Acura charged me $198 at their EV charger for a charge that cost $26 on average…read moreat other locations that same day. They charged me more than 7.5 times what the competition charged. Think about that when you trust Baierl Acura to honestly diagnose a problem with your car and then charge you a fair price to fix it.

My friend recommended Zang's and we are so happy she did! We appreciate their service, quick,…read morefriendly.

Took my car here when i had an axel break since everyone said good stuff about them. They fixed my…read morecar axel but ended up putting a new car battery in and never called me and told me. Ended up charging me $300 for a new battery and only told me when the car was done. My car battery was fine i could have gotten a new battery from advance auto parts for half the cost if i needed a new battery. Communication is awful wouldnt take my car back ever again.

Two weeks we bought a new MBZ Brabus in VA, and after visiting family, headed out on a cross…read morecountry trip home to San Diego. Before departing we discovered a CV boot leak. I called every MBZ nearby in VA to no avail. One call to Bobby's dealership was like a miracle-Jay F. Took my call, listened to my predicament and said he would call me back within 30 minutes. (Been here before!). But .... wait .... he called me in 10 minutes to say he spoke with the smart tech, the part was ordered, he set an appointment in two days, and we would be serviced an hour before normal opening hours ! Unbelievable. So we made the 300 mile drive and arrived before 7 am, the automatic door opened, and we were treated like royalty. The repairs (and a oil change to boot) were completed before 10:30am and we headed west. The entire experience was, and remains in our memories, as nothing short of perfection. Not only did our trip go perfectly, we just this morning bought a second Brabus from a MBZ dealer here in SoCal. (They have a tough act to follow, but they are certainly starting out on the right foot !) Thank you to Bobby Rahal, your team, and for excelling at 'getting it right' the first time. I only wish I had every name of those who played a role .... we will see you again! (Pics from Route 66 Texas)

Literally!!! The best car purchasing experience we've ever had! JC, Morgann and Mary made this…read moreeasy, no stress, and fun! This dealership is top notch!