I purchased my 2012 Jeep Patriot from Monroeville Cochran in Jan of 2015. The buying experience was…read moreeasy and quick. No long waiting at the dealership. The best experience I have had. Warren was a great help to. When I purchased the vehicle it had a slight squeak. was told that is normal in Jeeps me and my husband did not think much of it. However in coming months the noise got really bad, made an appointment with the Jeep dealership owned by Cochran in Natrona heights. After arriving the service tech came out to the jeep pushed down on it and said yes that is not normal. He also told me that my jeep was out of warranty and I would probably be looking at about 45-90 dollars. If anymore he would let me know. After taking the jeep apart they found the issue and stated it was an arm control that goes into the bushing and the passenger side is worse than the drivers side. He quoted me the price to fix of 301.00. I stated to him I really do not think that it is fair for me to pay for something that had already started to be an issue when I purchased the vehicle. He asked me were I purchased the vehicle and I told him Monroeville Cochran. He said he would call over there and talk to someone and see what he could do. After speaking with the big manager from Monroeville, he told me that Monroeville is going to cove the expense to fix not one of the arm controls but both. That to me was a blessing and shows me that Cochran really does care about their customers and goes above and beyond to make them happy, I really appreciate the great customer service this type of service gives a business returning customers and customers recommending them to go to Cochran to purchase a vehicle. I just want to say thank you and I will be a returning customers for years to come and recommend to my family and friends for the buying experience. thank you Desiree Parsons

We had a really frustrating experience with Cochran, particularly with the finance department…read more Taylor Brown added warranties to our contract that we never agreed to. To top it off, we found out that they were video recording our conversations without my permission, which we found quite unsettling. It's now been three months since we canceled those warranties, and we still haven't received any refunds. We've sent numerous emails and made several phone calls, but we haven't heard back from anyone. It's been incredibly disappointing, and we would urge others to steer clear of this dealership.

fast service great pricing…read more knowledgeable mechanics Dropped my car off in the morning and it was repaired and back on the road the same day

I have an older vehicle and am always nervous about taking it to a shop for repairs as I do not…read morewant to sink a bunch of cash into the vehicle. I took my car to Mount Carmel and was totally blown away by the professionalism and care shown to me. Keith is my mechanic and I am totally satisfied with his work and the prices are acceptable. I had my car back in record time and I've taken it back again for the yearly inspection. I so appreciated how pleasant Keith is to work with. He kept me informed and answered my questions so I could understand. I would refer Mount Carmel and Keith to anyone. I'm confident they won't be dissatisfied.

Honest, reliable, and courteous of your time! I love working with them for all my car needsread more

This is the best place I've been to and I go here every time something is wrong with my car. They…read moreare upfront about everything they do. They always check in before fixing something to make sure I'm okay with it. They've given my boyfriend and my old cars much longer lives from the work they do and it's always been affordable.

I had an excellent experience at #1 Cochran Honda in McMurray today. I arrived without an…read moreappointment after discovering I had a flat tire, and Anthony Cutrana, my service advisor, was able to assist me immediately. He was incredibly kind, professional, and helpful throughout the entire process. The service team assessed the tire and patched it in about 35 minutes, which was much faster than I expected. I was especially happy to learn that I didn't need to purchase new tires. The level of customer service I received was outstanding, and everyone made a stressful situation much easier to handle. Thank you to Anthony and the service team for the prompt, honest, and efficient service. I look forward to returning for future maintenance and highly recommend #1 Cochran Honda to anyone looking for exceptional customer care.

I reach out to the south hills Honda to see if they could offer me a better deal then the moon…read moreHonda dealership was currently offering me. I reached out to them Friday and was assigned an associate. By Saturday the associate told me I was "wasting her time" because I had got a competing offer. She had no interest in working with me, she wanted a quick and easy sale. Her entire job is to work with me on selling me a car, but that was too much to ask. Here are the messages she sent to me.

This was a good place. We had to wait SOO long for an oil change but other than that it was good…read more The employees were good. And I love the vibe of the place. I recommend this place.

Took my 2024 Outback Wilderness for inspection on July 8,2026. I did purchase it there brand new…read more Have taken it there for all oil changes and inspections since I purchased it there. On July 8 during the inspection with subsequent removing and applying the inspection stickers the mechanic cut my dash with razor knife. Gash to my leather dash. Austin in the service department advised me they would repair it but would have to get back to me as the "body guy" worked different hours. Austin said the guy was "very good" and it would take three hours or more do they get back to me to schedule. No one ever got back to me so I called the 1800 service number listed in August and had it scheduled for 8-18. The evening of the 17th at about 5 pm Austin called and said he was busy and that's why he hadn't called and then told me the"body guy" wasn't available until the 20th. Arrived at 9 am as scheduled and given a rental car to use and the car was done about 1:30. Found out that the body guy wasn't as great as Austin said. I thought it would be blended to match the grainy look of the leather but was not. It's a visible scar on the dash very visible especially while driving. Upsetting as I take car if my vehicles only to be dismissed like it was no big deal . Buyers beware!! Service not always what you think. I'm aware accidents happen but should've been repaired much better. Aldo it's funny I never got a survey from this visit . No surprise ! I wasn't mean or yelling, that's not me just highly disappointed . Marie B

I have purchased multiple vehicles from Jim Shorkey over the years. The sales staff was…read moreknowledgeable and did not pressure me. They helped me choose the vehicle that was best for me and my family in my price range. Every visit to the service department was good too. I was there less time that I expected, and they helped me prioritize the services that i needed immediately and in the future.

Bought a $1,500 Toyota tonneau cover in Sept 2025. 7 months later and the painted finish has come…read moreoff just the front two panels. You can clearly see patterned water jet marks where a car wash removed the finish. Rear two panels still look brand new. A tonneau cover should be able to go through a car wash. Well within the 12 month warranty period. They denied my claim and said it was caused by "outside influence". Appealing to the corporate Toyota legal dept and filed a claim with the BBB. This is so ridiculous. It is defective. If corporate Toyota denies the claim we will go to small claims court. Toyota is not the company they used to be. Beyond disappointed.

I have been taking my cars here for over 20yrs. I have never been scammed or lied to in anyway…read more Sometimes the mechanics can be gruff, but never rude or misleading. They work with you every step of the way and never do unnecessary repairs. I trust them, especially Don, the owner.

I've been coming here for years now. It's clearly never a happy experience to be at the mechanic,…read morebut they are nice and get the job done. Listen, I am not a car coniosarre and this place is convenient to where I live and is usually fast to get in. It takes a couple days if it's a minor fix because they have to order parts. I'm not sure if some larger mechanics have parts on hand or can get them faster. It is annoying being without a car for a couple days. It seems that every year I have to replace my tires during my inspection. Is this a coop? Again, I don't know. I have a 2014 Juke (my little baby Pepper) and nothing else has had to be replaced during the inspections other than that and breaks, so I don't THINK they are taking advantage of me. They are NOT a body shop either, so if you need major work done or are in a large accident, they probably can't fix your car. Weird quirk to know, they use a payphone for their regular phone. It's so weird, but if you call and get a busy signal, that is why.

I was in a minor wreck on Rt. 28, and I pulled in to the first place I could find. It just happened…read moreto be Tony's. I explained my check engine light was on and asked for help. One of Tony's mechanics came out to read the code. He took a look at the engine, cleared the code, and helped reassure me that everything would be okay. This was just before closing while they were wrapping up for the day. In this day and age, you never know how people will treat you. I was so relieved to have them help me - quickly, unscheduled, and with kindness. I tried to tip the mechanic, but he assure me it wasn't necessary. Unbelievable! Give them a try!

Tony and Jason were so helpful and friendly - they did a great job of helping explain and show what…read morewas repaired and fixed our truck right up. Affordable and friendly service. We will definitely be taking our vehicles back to Tony for assistance with tire help, etc. Thanks Tony!