Gary is the real deal. The service was fast and professional. There was also a cute puppy and and even cuter kid that I got to read a Curious George story to as I waited for my repair, which only took about 10 minutes. Thankful I found such a sweet person to repair my phone today! read more

gary is wonderful. he's fixed my phone screen 4 times now over the years and he's always done great work at a great price. now he does house calls too--today i called and he showed up 15 minutes later, fixed everything on the spot. highly recommend. read more

Gary was fast & gave great service to get my phone back in working order. Will definitely use his services in the future!

Can I give 10 STARS?!! This gentleman, Gary, is not kidding when he says he is dedicated to providing the best customer service in the Bay Area. I have lived in several states and a few different countries and I think Gary should say he is committed to providing the best customer service globally because no one has ever been this helpful to me on a weekday, much less on a SUNDAY!! I called Gary last week Sunday after dropping my phone in a bowl of water Saturday night. I put it in rice overnight but it still wasn't working. When Gary answered the phone, his baby was crying in the background, and he comforted his baby, while also helping me. WOW. Amazing. Simply amazing. Thank you, Gary. You are one in a million. I appreciate your assistance so much. I wish I could give you 10 stars. Tell you baby Aunty Nadia says hello. :-) read more

No stars....called to ask questions on a repair. HE Asked what kind of phone. So I told him, Samsung....didn't even let me finish... his reply...oh that's going to be expensive, going to cost you a lot.. Me: First, I have not even told you what the problem is? Don't matter it's going to be expesive....but tell me the problem My reply ... no I'll tell someone else who is interested. I am getting my phone fixed. But not here. It was a convenient location so I would have paid more. But no way. read more

My phone was stolen, & I reached out to this man just to see if a similar phone was brought in. He was extremely helpful, kind & genuine. He also gave me some extra advice on what to do next. I recommend anyone who'd having any phone issues to come to this place of business. It's truly ran by an amazing person! thank you again for your help! read more

Gary has fixed three of my phones over the years. His work is extremely high quality and he gets my phone back in business in no time. He is also simply a wonderful human and lovely to work with. I highly recommend working with him. read more

My screen on my cellphone cracked yesterday. I dropped my phone off at the shop at about 12:30 pm on my lunch break today. I told Gary I'd be back just after 5 pm to pick up my phone as I would be at work til then. I work very nearby and he offered to deliver the phone once he completed the repair. He made good on his offer and delivered my repaired phone to my place of work just one hour later!!! The prices here are very fair. I messaged this place on Yelp before 6:30 this morning requesting a price quote and I was impressed with the promptness of reply. All around great experience. Unfortunately I'm kinda clumsy. Next time, I won't hesitate to use Wireless Options' services again. Thanks read more

Gary took customer service to another level! My 3 year-old iPhone 6 had accumulated issues over the past few months with battery dying within half a day and my screen not responding to my tap at random times. I was going to wait till Thanksgiving holiday is over and take it to Apple Store but after doing some research on others' experience with taking their old phones to Apple and read reviews on Yelp, I decided to go with getting my phone fixed a local way, and I found Wireless Options' perfect ratings and wanting to give it a try. I broke my screen once and get it fixed through Apple, it was a lot of hustle getting to Apple store and waiting to get called and more waiting to get it fixed. But my experience with Gary is night and day. Gary was very responsive even after work hours when I messaged him through Yelp. I was going to stop at his shop in the morning, but it began to rain. Gary offered to pick up the phone since my place was on his way to his shop and would get back to me when it's done. And within a couple of hours he got back with my battery replaced and LCD swapped. But with some technical difficulty, he had to go back and make some adjustments to the LCD, then he came back with my phone back to functioning! I'm very happy with his services! Gary is honest, genuine, cheerful, and he will go extra miles to make sure that his customers are happy :) I'd go back to him if I ever have issues with my phone again :) P.S. When Gary brought back my phone, his baby boy and his sweet dog are in the backseats. We bonded over a conversation about his other dog that just passed away and how his baby boy didn't have an easy start on his life journey... please give Gary a hug when you see him :) read more

Wow if only they showed that type of professionalism when they repaired my phone. Again excusing their replacement using $15 Chinese parts because I had three drops of water on it. What a crock. Scammer. Avoid. read more

Storytime! Sooo since pokemon go came out, Im just trying to capture all the pokemon to register in my pokedex. I was chasing a Seel while doing my evening run and well my clumsy ass tripped on the uneven pavement and smashed my phone against the concrete. Not sure which part was the worse, me falling getting big bruises and scrapes, smashing my phone screen into shards or after 8 pokeball and 2 berry that Seel ran from me... just when I was picking myself up too... stupid.... Anyways I wish I knew this place was also opened 24/7 because I smashed my phone at 9pm last night and didn't realize how bored I am without my phone. So my friend searched up this place for me and recommended me to try here. So I did. It had great reviews and reputable. I called in about 20 min before I got there asking how long it would take him and such. Gave me a quote, told me how long it would take to fix, told him i'll swing by. Gary is such an awesome guy. He's gentle on the eyes, great personality (he's a hugger by the way) and just awesome! He knows that's he's doing and he makes sure it's a guarantee. Made 30 min go by quick. Great at multitasking and not afraid to recommend other products to you or other people because he wants what's best for his customers. I asked him about 3 different product that he had in store and told me to stick with whatever works for me from my past purchase. Honest answer. Love it. Other customers walked in and asked him about certain services, recommended other places for it. Everyone happy, thanked him with a smile and see you later~ He made sure everything was good before I left. I had some issues every time we thought we were done but he went right up and fixed every one of them. And if anything happens I can always come back to him. My phone still works great (actually might be working better than it did half a year ago) Seriously come to him. Even if it's just to say Whatsup cause Gary "you da MVP" Thanks Gary! read more

There was a failure in communication and following that he went above and beyond to make certain that I was well informed. For me it's all about the how not the what! I only expected to retrieve my data however my phone is completely fixed data intact. Thank you!! read more

Everybody knows that cell phones are made with rare earth metals. Just to mention a few gold, silver, palladium platinum It also contains the less valuable but still significant aluminum and copper. Unfortunately, a lot of the ways that these resources are mined is really bad for the environment and is usually done by people who are being exploited by a huge corporation. That's why its so important to fix our phones and keep them as long as we can because reducing our demand on new phones can make a huge impact on the world. I am 100% satisfied with the service, price, quality, and speed that Gary provided me. I have an iPhone 5c, that is 4 or 5-years old phone my screen was broken and I am so happy I came into his shop! Thank you again. read more

Great service with fast turnaround. Will be using them for all my wireless needs. Also prices are very reasonable.

Thank you thank you Gary for getting my phone working again. Gary is awesome, very professional and super friendly, and meticulous about getting the job done right. Highly recommend him for fast and affordable phone repairs. read more

Wireless Options sells accessories for samsung and ipones (that i saw) got a charger here (15) without realizing an adapter was also needed. when told it was $5 more. i said i wanted my money back. by coincidence, he had an adapter available for $1. paid him and left. read more

I've been meaning to write a review about Gary and his services! I try to be extremely careful with my phones, always in a protective phone case. Two years ago, I had a Tech21 case on my iPhone 6, a case that was recommended by the Apple store when I bought my phone. Long story short, I tripped and found out the hard way that Tech21 cases suck. My screen was shattered, and glass was peeling off and getting stuck on my fingers. In desperation, I went on Yelp and found Gary. I messaged him, took my phone to him the next day, and he had it fixed in half an hour! This guy is the real deal! And while I waited, his two friendly dogs kept me company. If I have more unfortunate situations like this, I will be back! read more

Don't show up without an appointment. There will be no one there and a sign in the window telling you to call (despite the business being "open" on Google). Also be wary that the price point is 2x higher than other options. read more

What a great experience! The owner was knowledgeable, smart, straight forward, hard working and had the cutest kid and dog working beside him. My phone was fixed in no time and it felt great to support a local business with such a genuine and great owner. read more

Gary is AMAZING! I highly recommend him if you want fast, after hours, and hospitable service. My boyfriend found him on yelp and immediately noticed his top ratings, reviews, and late hours. This morning my iPhone 7 screen went black and I was desperate to fix it mainly because I have 18,000 photos that have accumulated over the past year. I called Apple support and made an appointment with Best Buy, both of whom told me that my phone would most likely be unrecoverable. Meanwhile, my boyfriend was speaking to Gary over the phone who seemed confident that he could repair my phone after everyone else made my situation seem hopeless. After meeting Gary, he immediately made my boyfriend and me comfortable, and assured me that he would do everything possible to access my photos. He worked quickly and carefully, but most importantly, he remained calm and positive throughout the entire process. I was nervous the whole time because I imagined losing a years worth of memories through my photos, but he kept the energy light which calmed me down. I now have access to my photos again, a brand new screen, and a tempered glass protector, all of which took less than an hour to accomplish. Hopefully I won't be in this predicament again, but if so, I will definitely go to Gary for help! Thanks again, Gary! :) read more

Such wonderful service and responsiveness. Super professional. They fixed my iphone's power supply for $65 after the SF Apple Store confidently told me it would cost well over $1,000 through a third party. I was so grateful and pleased that I actually gave them a tip (so I think the original charge was less than $65). So awesome. read more

I called here after hours, my screen was busted and the last Iphone repair place(I'll get to that review soon :) ) left my phone inoperable. Frantic as I expect a lot of business calls throughout the day I called wireless options because they popped up on Yelp as near by and said they're available after hours. Gary showed up in 20 min like he said, explained everything and gave me my options. He also clearly stated that "if your phone doesn't work, you don't pay" compared to the other place which not only ducked up my phone but also charged me for labor. Gary fixed my phone , it's good to know there's an awesome local business like his that will go out of the way (called after 9pm) and get the job done. read more

Quick, affordable, pleasant & skilled. My iPhone 7 was shattered & I hit up Gary because he did a great job at fixing my last iPhone 6. He completely fixed my iPhone within 30 mins. The time flew by as I watched the locals come in to say hello to Gary with friendly banter. He has a very welcoming personality which makes getting your cracked iPhone screen fixed (dare I say it) a pleasant experience! Now, when I have a phone issue, it doesn't even cross my mind to go to Apple. I'm headed straight to Wireless Options! read more

Excellent customer service and excellent work! Gary is super helpful, flexible, skilled and quick. I would return here and recommend Wireless Options for all cell repairs or needs in the future. read more

What can I say, I am notorious at dropping my phone and breaking my screen. I used to use the service of a guy in Walnut Creek, but this time around I chose Wireless Options based on YELP review. Called the sotre and Gary picked up immediately and quoted me a price after I told him my phone model- he did asked me which store I am heading to, so it appears that he has multiple locations. I met Kiki at the store and she told that she would be fixing my phone in 20 min, an iced coffee later- BAAM- my phone was good as new. Note: My camera had issues since the first time that I dropped it and pictures would not be of good quality, Kiki resolved this issue as well. There service is prompt, cordial, high quality and fair- what else a repeat offender can ask for? BTW- Kiki you ARE a SMART COOKIE! Thank you. Also they take CASH. read more

Needed a new battery for my phone and YELPED! Found this place, called Gary at 5:05 pm and went to VM. Called again and it went to VM. Then 15 mins later, I got a text from Gary which was nice... asking if I needed anything done on my phone. I mentioned I needed a new battery. He told me if I could come asap since his niece is managing the store in Oakland and he's in his store in Albany. So I rushed to his store and arrived at 5:30 pm, came in and Kiki, his niece, was still there. They both thought I needed my screen fixed and was willing to complete the work and drive it back to my house as soon as they were done that night, which I thought was really great customer service, but I told her I just need to purchase a new battery. So Kiki, took out my new battery and exchanged it with a new one within 15 -20 minutes. Done! With tax it came out to $65.55 with warranty! What a deal! Convenient, super fast and excellent service. Thank you for your advice Kiki and changing my battery for me. Will definitely come back here if I need anything fixed. TRUST! read more

I have used Wireless Options two times this year. I am happy with the service. Each time I needed different things. The first time was somewhat more complex than the second and require more patience on my part. I did get what I needed and I am happy with the service. read more

Gary is the best hands down! He is fast , great communication skills & gets the job done. His prices are very affordable. Love that he is really one message away to fix your phone! He responds quickly & makes you feel at home in his shop. Also his dog Bubbles is the cutest ever!! I'll always recommend his services to anyone I know! read more

Great service, changed my pixel battery out and bought me (hopefully) some more time with my (otherwise fine) phone. Part of the reason I wanted to do this was to save money, but the primary reason was to reduce my e-waste footprint, so when I was given my old battery back and I asked if they could recycle if for me I was surprised that they suggested I just throw it in the trash can which is "what they usually do." I might have misheard this, and I'm sure it's a pain for them to recycle e-waste, but I think this is a critical service that they should provide to either manage it for people (say for a small fee) or direct them to locations where they can get this e-waste properly recycled. read more

Gary you are a lifesaver! I called worried about my iPhone5 with its constant battery problems (darn iPhones) and Gary assured me he could fix it! I came over, he got right to my phone, and being as awesome as he is, now I have a new friend! Even with another client coming in, he was focused and able to finish both of our phones within minutes. Great customer service. I will definitely refer any of my co-workers or friends with phone issues. Thank you so much! read more

Excellent customer service and prefectly executed work. Replaced the broken front and back glass on my Samsung Note 9 in under 2 hours, including pickup and delivery! Thank you! read more

My best friend went here the other day to fix her LCD screen that got cracked and she said the dude was super nice and helpful and took care of her when she was in a pinch. So I called him today, a few days later and told him I needed a new charging port for my old iPhone 7... instead of just blindly taking my money he asked why I needed a new one and told me I should try a little DIY fix first and if it didn't work to bring it in... It worked like a charm and I'm really grateful I didn't drop 75 bucks for nothing. So he deserves a good review... Much appreciated!! read more

I called Gary on a Sunday because I shattered my iPhone 6plus screen. He let me come in immediately, fix my phone and it now it works perfectly. All of this at a super great price, I can't imagine a better experience anywhere. However, that wasn't only the most impressive thing about Gary. After meeting and talking to him for 10 minutes, I walked away with the utmost respect for him as a man, husband and father. Thank you for sharing your personal story of your son with me. My prayers are with you and your family. God Bless. read more

Very helpful and very accommodating on location and scheduling, fixed what I thought was unfixable. Happy to recommend!

Gary is fantastic. He cleared his schedule to fix my phone, a Moto X Style, in time before I had surgery that would leave me laid up an unable to walk, or mostly leave a small room, for two months. Gary is super friendly, worked well with me to find a good time that I could come down, during off hours, to have my phone repaired,knows how to fix phones well, and most of all does a high-quality job. I enjoyed hanging out with Gary and chatting while he fixed my phone. He's a great guy to talk to, interesting, funny, and friendly. Gary had me buy the parts ahead of time, which saved me money on it, but told me the exact component I needed, including a link. That was easy and painless. So what you are getting when you have Gary fix your phone is a quality repair, good service, and a FAR better value than competitors. All told, having Gary fix my phone saved me $25 over the next-lowest quote and more than $400 over buying a new phone. Be sure to say hi to Arnold and Bubbles while you're there. read more

Friendly and honest work-- Got my iPhone battery and charging port replaced quick and at a great price! Will be referring anyone with cell phone issues! read more

My cat was a naughty and pushed my phone off the counter. The screen was cracked really badly and I needed a fix ASAP. I found Wireless Options on Yelp and Gary answered my inquiry within minutes. The shop is located near 19th St Station. Support your local Oakland businesses!! Thanks to Wireless Options I now have a brand new screen! Major plus -- two adorable doggies are in the shop!! They love butt scratches so be sure to give them some cuddles. read more

Great service and very responsive. I had to do a repair during the winter holiday and was able to get the repair done quickly and be ready for the coming work week. The pricing is fair especially for 24-hour service. read more

My son broke his iPad the day after Cyber Monday! So I couldn't spend $330 on a new iPad when they were $100 less the day before. I contacted Gary and he was able to fix it for way less than a new one would cost or what Apple charges (which is more than a new iPad). My son is happy and so am I. read more

Great service! quick and easy: while I waited, G replaced my iphone screen. Nice local business by a friendly entrepreneur.