I placed an online order at 7:24 p.m. for my husband and me after we both got off 12-hour shifts, expecting to grab our food and finally go home. Instead, we ended up waiting even longer. We walked into the store at 7:50 p.m. (after already sitting in the parking lot), only to be told my order hadn't even been started and that we'd need to wait another 20 minutes because the store was "busy." Meanwhile, the in-store screen made it obvious that DoorDash orders were being prioritized while paying customers who ordered ahead were ignored. It somehow gets worse--I ordered the new citrus mojo flavor and hot honey rub (picture included). The citrus mojo was bland and completely underwhelming, and the "hot honey rub" looked and tasted NOTHING like it's supposed to--and I'd know, because that's one of my favorite flavors. On top of that, every single bite of the tenders had a weird texture. My husband ordered half original hot and half lemon pepper, and both looked drier than the Sahara Desert. The original hot wings looked like they were flash-fried just to reheat them, and the lemon pepper had little to no seasoning. Like... are we rationing sauces and seasoning now? If you're going to charge high prices, the least you can do is deliver food that justifies it. Right now, it feels like you're charging premium prices for subpar food and even worse service. I've had better food at the mall. And what's with the automated review replies when nothing actually gets addressed? Not only was my money wasted, but my time was too--and my entire night was ruined waiting an hour and 40 minutes for a simple order. Even the woman in front of us had her order canceled after they kept pushing back her wait time. After the third delay, she finally gave up, which led to the on-duty manager throwing a fit in front of customers and staff--something my 4-year-old brother handles better than a grown adult. At this point, people are very intentional about where they spend their money and their time. Walking into an environment like that makes it hard to justify either. You seriously need to get it together, Wingstop--because this experience was disappointing, embarrassing, and enough to make us reconsider coming back at all. read more

Wingstop - NEW 6 pc Crispy Tender Meal for 2 - Chicken Wings Near Me - Tucson, Arizona

The staff here is truly amazing. This was our first visit to this particular location, and the team was incredibly helpful, especially considering the size of our order for four people. The service was prompt. While the dining area is somewhat compact, it offers sufficient seating. The food is consistently prepared fresh. My only suggestion would be to consider providing disposable wet towels. read more

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arianah is awesome sooo much above & beyond in her phone order taking approach & made it look like a cravings cakewalk, she was amazing in asking for options without any complex confusions & simple that she made it, we recommend her very much 10 stars & asset to people that are permanent patrons customers like me for wingstop, we love you arianah Dr. Vinny (520) 329-2353 read more

Wingstop - ARIANAH - Chicken Wings Near Me - Tucson, Arizona

The service at this location was terrible. They got my order wrong. When I called back to tell them. I was told my order would be logged into an off the record book/list and I could have it re-made. When I did call back the manager said there was nothing that could be done and he would not honor the re-make that they said they would. They then said there was a "time limit" rule that they just made. This location is garbage. Don't go here unless you want a messed up order. read more

Eight employees no orders for online and in store, let me repeat that..... EIGHT EMPLOYEES AND NO ORDERS..... PLEASE tell me how the wings I ordered were SEVERELY OVERCOOKED??? ( Not the first time this has happen, but the first time I have done this survey) I was looking forward to these wings after a 12 hr shift .... and theses wings were so overcooked my dog would even eat them. I may as well just thrown my money to some pill poper homless person while driving. 15 miles from my house to wing stop all highway, I trusted the employees and honestly thanked the guy/girl at the front for getting my order and modifiy it after the order was placed order came out quick, halfway home pulled one out chalked it up to a bad peice, the others that followed same results. Keep up the one and only job you guys have, making overcooked chicken. For the record I did not submit this for your lousy fries either. Deleted this app and will never go back. read more

The smell in the store was really bad.. the wing we got were supper dry and stale. The fries were kinda stale too. We didn't eat the food. Not going back there thats for sure. Costumer service was okay. Waste of $30 read more

Service is prompt and friendly, prep is long even phone order require a wait. Food is good and what's requested, made to order read more

What a disappointment ......took Two 20 -piece Garlic Parmesan (bone in) wings to a birthday party and it WAS a FLOP !!! I ended up taking about 30 wings with me when I left ...No ONE wanted them. I went by the Circle K station/store on Oracle and asked the 2 men there if they liked wings and handed the bag to them. Funny thing 2 people wanted to take the carrot and celery sticks and divided the ranch dressing. WoW !! $53.98.....I do not mind spending $$ for GOOD food. I will make my own at home for another party when asked to bring the wings. Sad indeed. 3662 West Ina Road location. read more

Ordered an hour ahead to pick up. Got there had to wait 20 min. Still nothing- went up to ask status- added a 4-5 min addl bag time. This was not the first time but will be the last. The fries were soggy, the wings had a weird soapy taste ughhhh. Yeah the staff seemed to care 0% and I was not the only one waiting having the same issue. read more

The food is amazing as usual good place the classic wings and fries because they are open until midnight you can never be too late! Service was AMAZING Carson and George were more then kind with our ordering process. The ambiance is normal with plenty of chairs inside. I just have to say some of the best service I've had a while in Tucson! Want reliable wings? This is the place! Thank you George and Carson! read more

Wingstop - Mild and habanero wings boneless - Chicken Wings Near Me - Tucson, Arizona

The food is usually good but I've been having issues with not getting my full order. I come here 1-2 times a month and place mobile orders. I usually order a large ranch and it has been missing on more than one occasion. I've ordered drinks and not been given the cups and I don't always realize until I get home. Last time I was here I ordered a large order of carrots and it was missing. Today I was missing my chicken tenders. I had 2 orders of 2, and I received one order. I feel I've been patient and cool with the prior mixups. I didn't even complain, I just accepted it as a loss. But enough is enough. You guys need to be doing some QC and ensuring the customers are getting everything they paid for. I'm out more than $25 in missing items and that's just me. If I come 1-2 times a month and items are usually left out, then I'm sure others are having the same issues. Someone needs to be checking the bags before they go out for order accuracy please. read more

Wingstop - My receipt has 2 orders of tenders. I only got 1. I've gotten home & have been missing drinks, large dips, fries, veggies, & now tenders. - Chicken Wings Near Me - Tucson, Arizona

I ordered my lunch online for store pick up. We tend to order from here a few times a month here at work. Its so frustrating that we cannot pay online--but only in store. This makes things interesting when several of us order! I went in to get my order--the staff in there was loud and inappropriate. The music that was blaring from the kitchen was wildly inappropriate. The colorful language was flooring to me! The girl finally came to help me--no greeting at all. She blurted out the amount I owed and I gave her my card-she kind of grunted. It was so weird! I told her I needed a cup for my drink --she popped one up there and walked away! I have never had service like this at that location--it was mind blowing. Hopefully that was just a super temporary staff they had on that day...hoping for better results next time. read more

Wingstop - the counter area of a fast food restaurant - Chicken Wings Near Me - Tucson, Arizona

The manager Rene is incompetent and should not be a manager. He provides customers with lies and doesn't resolve issues. Do yourself a favor and get wings somewhere else. read more

We have been a regular customer since we moved here!! The last 3 times the wings lacked flavor and the Frys were soggy!! I like mine plain and xtra crispy and I did not get that they were soggy and very greasy !! We will not order from them anymore!! Need more training for your new cooks please!! Customer service was always great!!! The ambiance was very clean and welcoming!! read more

Their wings are amazing! So crispy and good. I love their hot honey flavor. Kimberly is awesome and friendly. Highly recommend

My go to place to order pick up wings and fries. I love the lemon pepper flavor for wings and the seasoning on the fries. The service is usually pretty fast. Ordering online makes it convenient as well. read more

Wingstop - Lemon pepper thighs and seasoned fries - Chicken Wings Near Me - Tucson, Arizona

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The food was pretty good! Friendly staff and the store was well kept! Honestly, I was skeptical of the new sandwich and it turned out really good definitely will be back for some more! Thank you. read more

Wingstop - Chicken Sandwich (honey hot) - Chicken Wings Near Me - Tucson, Arizona

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The garlic Parmesan wings are good along with the Cajun corn and fries. They arrived with three dipping sauces. read more

Wingstop - a variety of food items on a table - Chicken Wings Near Me - Tucson, Arizona

We walked in and the Hispanic girl who with the street sweeper lashes was a total bitch. Right away she said "ITS GONNA BE A 35 min WAIT" I told her that was fine and that we would be dinning in. She gave us a look like saying "hurry up" I was looking at the menu and asked for the 24 piece and she was mmhmm. She was so rude. I told my husband I didn't want to eat there and seemed happy we cancelled the order. She canceled the order and said have a good day and walked away. I stood there looking at her and was about to say something but I saw some minors sitting there and held back to calling her out. I left the place and called to speak to the manager. I was on hold for 5 minutes and the manager never came to the phone. I'm so disappointed as this is the Wingstop we love to come to. But with snooty employees like this, I'll drive elsewhere. I hope the manager reads this read more

We ordered tenders in December or January and they got the order wrong. I started trying to call them that evening and no one answered the phone. After repeated attempts I gave up and then tried again the next day on and off; again no answer. The 3rd day someone finally answered and I explained that our order was incorrect. He tried to tell me that he had fixed the order and knew that it was the right one. OK, so 3 days ago, on a Saturday evening, you remember our order....He finally relents and says he'll put it 'in the book' and I can call and get the same order on them. I called today (April 3) to order. A woman answered the phone and was very nice; said that these remade orders are only good for 30 days. I said that the guy I had spoken to failed to mention that...she said ok and that she would honor it. An hour later, my phone rang and it was the woman calling me back...she said that the manager said they would not honor it. I said 'even though no one told me?' She put me on hold, came back and said 'nope; they said that we cannot honor it but we will give you 10% off'. Needless to say; we cancelled our order and will not be going there again and I will be telling everyone I know about their service. There are enough other options during these times when everything costs more etc.. read more

I haven't had any problems with this wingstop until now i went yesterday and got the 20 piece boneless combo deal with fries and i added on a large ranch. i went to pick it up and things were fine they gave us a cup which i was really grateful for and then the food was done right after. my boyfriend who was carrying the bag said it had felt wet in the corner with the ranch but thought it was just condensation and we both agreed then left. halfway home (which is a decently far drive) the bag got worse. he checked inside and the person who had bagged my food had put the lid to the large ranch barely on, and sideways in the bag. it was alrwady spilling out in the bag while we were still in the restaurant and that's why it was wet. so i called and said i was coming back bevause the bag was about to rip. we get back, and the bag had exploded as soon as my boyfriend tried to get out of the car, gettjnf all over my car, all over the spot, and all over him. there will be pictures below of the mess but i didn't take pictures of what it looked like on my boyfriend. i went inside and said it was me, someone got a manager. i talked to that manager and i was frustrated. i mentioned that it had exploded all over the parking lot and my car and he rolled his eyes at me and said let me get a different manager. the other manager came over and they were already remaking my food and gave me some paper towels to clean up. i went back outside where my boyfriend was absolutely soaked and mt car smelled completely of ranch, and i do still have to go get it cleaned. it was at this point that i asked for a refund because i wasted the gas the time and now to have my seats and my boyfriends clothes disgusting and will have to pay to get my seats cleaned. another lady walked by picking up and asked about it and i was honest and it took her beinf like waht in the world for the workers and managers to look at why i was so frustrated, and then honor my request for a refund with many eye rolls and workers staring at me while i clean my car. they were gracious to offer me paper towels and some spray, and they were finally sympathetic after seeing the damage, but it took that long. i get it mistakes happen, i work in fast food as well. but the rudeness and the mess that no one cares about until they actually saw it was baffling. i am almost never like that and i have never in my life asked for a refund, but this was completely avoidable if they had just placed the ranch upright and closed it read more

Wingstop - ranch spilled - Chicken Wings Near Me - Tucson, Arizona

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The fact this has happened twice is bs one ranch for 30 wings . No wonder u are hiring. Has to be cheap to only give u one ranch . So disappointing I do not care for u guys anymore. Ambiance was slow read more

Got the 24 piece meal and added on the rolls. We get home the french fries are soggy and we bite into the rolls and they are empty inside as you can tell from the picture. Call to complain about the rolls and they said that they have always been like that which is not true. No manager came to the phone. Wings were bland. Better off going to native or Buffalo wild wings. read more

i have had good wings here but also mediocre wings as well, sometimes they burn the wings and they get too dry , the service is usually pretty good, and the lobby is fairly small but comfortable:) good atmosphere. read more

Huge shout out to the crew at the Ina store!!!! My wife was leaving a celebration of life for a childhood friend and only wanted wings.... I stopped in at 11:46 (sorry everyone ever) but my wife was hurting. The staff was amazing!!! Even one cook said "yes chef! We got you!" read more

ordered online for pickup at 5:15 pm and it was 15 minutes past my pick up time... would not even question it as how busy they were but my order was not accurate. first they cashier said we dont have your order.. excuse me ordered at 1:00pm for pickup at 5:15pm... then many many others had orders picked up before mine.. when my order came out for a 20 mile trek home i accepted ... got home no fries on a $40 order ... called and all manager wanted the do was comp fries.. it was supposed to be a full meal.. finally she said she would comp the meal and we will see ... i will be calling corporate if i don't see the reversal.. @manager i am watching read more

Super busy on a Saturday for lunch, even though there was no football on. I would be sure to order ahead if you're looking for wings for game time. We ordered carryout at the counter. It seems like all the options for ordering come with fries. The wings are actually kind of pricey by themselves, a little more than $1 per wing. We ordered the meal for 2, which was 15 wings (we chose boneless), fries, and 2 drinks. We were told 20 minutes for our food, but it was closer to 30. They were pretty busy, and our food was hot, so no big deal. We did not have 15 wings when we opened our bag. There were only 11, but some were bigger so whatever. We upgraded our fries to "Voodoo" style, which was Cajun seasoning, ranch, and cheese sauce. They were way overseasoned, and although the fries were hot, they were all very soft and limp. I guess that's just how they do them, but I prefer crisper fries. The wings themselves were good. But we paid $30 for some fries we only ate a couple of, 11 wings, and two small fountain drinks. Not really worth the cost to me. If I come back, I'd probably get carrots/celery for the side instead of fries, and order when they have some specials on the weekdays. read more

So I ordered from this place online for the super bowl. Had to order super early in the day because the app forced the time due to how busy they would be. Went by the day prior to ask if they could modify the order time or the order itself. Karen the counter person was nasty and couldn't be bothered with my questions. Don't worry I won't be back. As an added bonus the food was cold and tasteless. Highly don't recommend! Yelp on! read more

Horrible location, you have to know it's there or you'll probably pass it by it wouldn't know it was open of you happen to see it.

Friendly Staff, quality food with quick service! The Ina Rd location is the best of all the Wing Stops.

The area manager called me today. He told me he was sorry and then made an excuse for the manager that she was already helping another customer. This is a lie and I told him that. She wasn't helping another customer IN PERFECT ENGLISH until after I was turning to walk out the door. There is also another review from a month ago with someone having the same experience with this manager. The area manager said he refunded my money and he will look into it more and call me back. He never called again. I thought maybe if the area manager was calling they'd at least give a me gift card or something. But he gave excuses for horrible management. If I could give zero stars, I would. You've lost a customer forever. read more

They Don't pick up the phone had to go in person to place a order instead of being able to call it in walked in place my order while I heard there phone ringing non stop counted atleast 6 employees and none of them could take a call this will also be reaching the regional manager.. read more

I had ordered food from the Wing Stop on Ina. I had such the great pleasure to interact with Patty. I have been a customer for Wing Stop for many years. Patty went out of her way to make the experience very pleasurable for not only me, but my entire family. I am a business owner myself, and the service she provided is what every business should carry. Thank you, Patty, for your great service to the community and costumers of Wing Stop. read more

The absolute worst food experience I have ever had not only once but 3x in a row. It's like babysitting a crew to get your order. You walk in pay for the order they never check the shelf holding 6x bags of food and then you remind them after 15 minutes to find your foods been ready since you walked in and gotten cold. I'm not speaking about one experience. My last 3/4 visits i had to ask if my order was ready to find it cold on the shelf.... I love wingstop more than anything been coming to this location for years and just am so disappointed to see how management has ruined one of my favorite takeout spots. read more

The last 4 times I've gone in they tell you it's a 90 mins to 2 hour wait, but you go online and order and it will say it's 20-25 mins. They don't have very good customer service and are very rude. There is literally no one in there lobby, no tickets on the main line and still have a wait ... makes since read more

I will say that the food was good. But I was shocked when I walked in and none of the workers had on gloves or masks. There were at least seven or eight workers behind the counter not practicing social distancing at all. Virus or no virus all workers should have on gloves. read more

Wingstop - No workers wore gloves! - Chicken Wings Near Me - Tucson, Arizona

Do not go to this place. You could be risking putting your health at risk. First strike: lady at the register rude Second strike: my order was wrong. I ordered half hot half barbecue wings. I received half hot half lemon pepper wings. If you're reading this review say the word barbecue out loud. Now say the word lemon pepper out loud, see how they don't sound similar whatsoever? Third strike: fly on my girlfriends boneless barbecue wings. Unless this is a new sauce for insects, which neither of us are, this is not what we ordered. I personally prefer sauce to not have bugs in it. Look at the picture at your own discretion. I will never be going back to this place. read more

Wingstop - Insects in the sauce. Yum! It was free extra protein! - Chicken Wings Near Me - Tucson, Arizona

If I could give this place a zero I would. Placed my order online @5:30 and wasn't delivered as it was supposed to at 6:30pm. I called they said they'd remake it and send it out again. I called back 7:23 and the food just got made. I called the restaurant again at 7:47 and spoke with Jazmin, manager, I told her I received a msg my food would be delivered by 7:43 (it is now 7:55pm). I asked for my refund and she said it's take "5-10 business days after investigating". Don't wast your time and money here. read more

This place has good wings. Good dips and good sides... if only the good tasting food was prepared and delivered in a reasonable time, this place would be making a TON more money. I can only imagine that the owner is not at all present in the Restaraunt ever. Friday and Saturday nights are insane. You want wings..... get ready for hour plus wait times. Whatever system is being used to keep things moving along is failing miserably. Don't know if it's management or staffing but the staffing levels looked pretty good when I was there. My order was 25 minutes behind the 25 minutes they said it would be and all 6 or so people working seemed to be confused or just slow. Lots of standing around and no one but the big tall bearded dude taking orders up front seemed to be in a hurry. I'll probably go here again but not likely on a Friday or Saturday night. read more

Over cooked, barely any sauce on the wings , terrible service. This is what you'll find at this location. I have never had such a bad experience at a wing stop before. I live close by but this is the last time I will visit this location. Work on your service. If I could give no stars I would read more