Got to the store to pick up my order. I usually never have a problem with this wingstop. I get there and they can't find my order. Turns out they gave it to a delivery person (Uber Eats or something) and he took it to his car. They made him bring it back to give it to me. Then they said I can take it as is because he didn't touch it. I felt very uncomfortable because my food was just in someone else's car and was given to someone else. I never order from delivery apps due to this. They offered to remake it but it would be an additional 20 minutes. They remade the fries since they were in the open. I don't know I feel like this could've been handled better. I understand they were busy but they gave my order to someone else and expected me to be okay with it. I wish I could've stood on my ground but I was hungry and uncomfortable with the situation. read more

Best spot. Great service. My cashier name was Zach and he gives the best service. Super professional.

Great customer service, extremely nice hardworking staff. Zach was very kind We got food very quick and was great read more

Staff are always on their phone or talking, not paying attention at customers, doing orders wrong, missing items like ranch, bad attitude

Place is great, customer service is also great Chris is the best cashier I've ever met will definitely be coming back again . Food was delicious. Restaurant is super clean , you won't regret coming here read more

Wingstop - kitchen - Chicken Wings Near Me - Pasadena, California

the ranch was fireee. The wings was fireee Everything was fireee. The service was cool. And idk wth ambience is. read more

So, we decided to come here because we wanted wings. We ordered over the phone, the order was repeated to a T. They told us about 18 minutes. It took us maybe 20 minutes to get there and from that point we probably waited about 25-30 more minutes for our food to be ready. No big deal, we get hone and everything is there but one order of 10 piece wings. At this point, I'm furious. Furious because I don't wan my to be out during this COVID-19 as it is, but I had to go back out. Got there and they basically told me that they wanted me to bring in my food because the manager knows that he made my Louisiana Rub. I asked if she expected me to go home to get my food because that's where it was getting eaten by kids and she said "yes". This pissed me entirely off. You must be out of your rabid ass mind if you think I am about to drive home AGAIN, bring back the order so you can see that my 10 piece Louisiana Rub wasn't in there. FOH, what sense does any of that make. I was told that they manager knows he made them. IDGAF if he remembers making them, they didn't make it to my bag. I had to let them know no one was trying to get over, over some whack ass wings. There was no way I wanted to drive all of the way home and then back... smh At any rate, I got the wings that I paid for and went On my way. They wings were wack; we asked for well done and they were over well done. Not happy I spent over $70 for mediocre food and horrible service. Definitely won't be coming back to this location. read more

Slowest service ever! I hate this place because the most basic fried chicken takes 45 min?! Why ? Freshness ? They are just awful read more

Wingstop - Chicken - Chicken Wings Near Me - Pasadena, California

The girl on the phone took my order without asking my name or anything, when I came to the store TWENTY MINUTES later the guy at the counter said we had no order placed and had to wait an additional TEN MINUTES. I don't know the staff here is extremely weird the guy working night shift will stare at you for a minute before answering you and talk about random shit. Waited an additional FIFTEEN MINUTES before I got COLD food... The girl that was on the phone came up to the front and when confronted gave us attitude.. Just overall a very time-wasting, tiring experience... read more

Craving wings late at night? Wingstop your place to go. Ordered: Louisiana rub Mild Hickory smoked BBQ Fries (wasn't a fan is the fries) Customer service was great and pricing was reasonable ! read more

Wingstop - Wingstop in Pasadena on lake - Chicken Wings Near Me - Pasadena, California

Went in today to get some wings & the service was amazing some girl named galdies helped me out she was very kind & food was delicious this is first time I've gone & not have to wait extra time for my food or come back because they messed it up thanks read more

Good team Clean environment Good service from Gladys a team member Food was amazing and fresh ! read more

This location has really gone down hill. I purchased two orders of lemon pepper wings yesterday. I am not sure if the staff was new due to not understanding what "wet" means. They fried the wings and put all the sauce on the bottom. It was a lemon pepper mess! The service was terrible 3 other customers had wrong orders. The taste of the wings were off which could be Wingstop as a whole or they did not mix the seasoning correctly . The fries were disgusting half were soggy and the other half were over done . I wish I would have taken a photo. Also when a customer ask for ranch and blue cheese we had to ask 3 times due to the staff stating it cost money . I didn't ask how much it cost I asked to provide it after the first time I understood it cost. If you order wings 20 wings you should at least be given one for free. Also not to mention the staff all appeared dazed and confused. Overall it was terrible and I ended up buying a burrito from the Mexican Restaurant near by. One star for the music that was playing at least I was able to hear some nice music. read more

I didn't know they had 2 piece tender combo! Always get my order wrong not the first time. read more

Wingstop - Chicken Wings Near Me - Pasadena, California

Customer service was bad and the wait time even worse. After getting my food, I opened my ranch and found mold. I at least expected better quality when I got home. read more

Wingstop - Customer service was terrible. When I got home, there was mold in my ranch. - Chicken Wings Near Me - Pasadena, California

Kristen was amazing today. Super Bowl Sunday and I knew I could rely on this stop for my necessary game day wings. Rihanna ain't got nothing on Kristen, the true MVP. Music is bussin and got me hyped for some wings. Thank u. read more

The staff members at this location are great , food is quick and fresh, the location is spotless and even the restroom smells good haha

I've never, in my entire life, been racially profiled until the employee at this location. How disrespectful, offensive and rude it was. I'm still in awe. Completely unacceptable! And then for him to laugh, smirk and chuckle about it as if it was acceptable even after he saw how offended I was instead of instantly forming an apology. He said his remark wasn't racist however other employees as well as customers heard the entire interaction and agreed that indeed it was. Unbelievable. read more

Great foods all of customers enjoy the foods from wings stop I enjoy the foods reasonable prices

What the hell is this place? I swear it was a prank with these employees and Manager. Every single order was wrong, 10 angry customers waiting long periods of time. Confusion between the staff! No one can count up to 15. Employees should be fired, laughing and screwing up everything... except for the heavy set girl she was the only person who cared! The Manager took off and left ...cracking under pressure. He knows this place is a mess and was trying to figure out how to get it together but he was a mess! He offered refund but said there was no cash in the drawer!!! I'm a die-hard Wingstop fan but this place will never measure up! There needs to be training and control, there is absolutely none. Owner is David or Rosie.... hopefully they see this and understand that you are going to end up closed if you allow business to continue in this crazy way! It's ridiculous to spend this much money for garbage. The sauce was all over all the bags. Employees are being unsanitary with handling food, digging in and out of takeout bags, contamination of everything, no masks, lieing to customers and laughing at all of it! Ran out of medium sized boxes. I spent $25 and got 9 wings and 6 little cups of ranch instead of the large. Sauce everywhere definitely not what I get at other Wingstop locations that I frequently go to! Terrible experience. Horrible memory! Waste .... Others were bringing back order burnt 30 piece, wrong orders left and right. Staff is lost and way off base! Fix this ... read more

Wingstop - I order 15 piece garlic parmesan wings. Waited an hour and got this mess - Chicken Wings Near Me - Pasadena, California

See all

The service there is so horrible! I've even tried ordering on the phone and every time I call I'm placed on hold for over 10 min! I like the wings but the customer service sucks! read more

Zach was super helpful, and super kind as well. My dude made me want to come back here again.

Wow Wow Wow! Why am I not surprised about all of the terrible reviews about their employees? I always place my order over the phone so I can just pick it up. I called 5 times no answer. 6th time someone answers and puts me on hold for 5 minutes. I call back 10 more times no answer. I finally drive by and there are literally 3 customers eating at one table. There are 3 total employees. They claim they were extremely busy. However between the first time I called and when i drove by only 15 minutes had passed. There is no way they were busy. They refused to give me their names. I have a few pictures of the employees who seriously need to find a different line of work. The owner there is really nice but the people who work there could care less about serving the people who pay their bills. I hope the owners check the cameras between 4 and 5 PM on Sept 21 read more

Probably my worst experience with any food franchise in my lifetime. Hard to imagine they are still in business. Phoned in a small order and arrived at the given time. Waited for over 35 minutes. Kept telling me "a few minutes more," and "waiting on the fries". The drink machine was out of ice, basic Coke and several other popular flavors. Got home and my wife's order was incorrect and she couldn't eat her wings. The fries that I was waiting for were cold and soggy. The wings and fries went into the garbage. My order of wings was about as average as I've ever had. Just nothing good about anything. And it wasn't cheap, two combos were over $32 and they make you pay before you pick it up. Several times I thought about cancelling the order, but they already had my money. Don't go to Wing Stop on Lake. It's really, really bad. Bad food, bad management, indifferent service, and expensive. That's the bad experience trifecta plus one. You've been warned. read more

Not all branches are created equal. I prefer the one at the Alhambra Place on Garfield and Main. That was where I first got hooked on the deliciously tangy original hot. The north Pasadena store is smaller and not very eye-catching. Adding insult to injury is that, despite the posted Yelp check-in offer for a free Otis Spunkmeyer cookie, the only desserts you will find here are pre-packaged brownies. No cookies. The boneless wings don't seem as satisfying as the bone-in ones I had just this weekend. I found the spicy Korean Q flavor to be too sweet for my liking (you could almost taste the honey and molasses) and the original spicy boneless were a little dry, as though they had been sitting under lamps for a little while. At the Alhambra store, the food came out warm, juicy and tasty. If I am up in this area and I have a hankering for wings, I might try this place again. But I would rather stick to the bone-in (even at a higher cost) wings from the Alhambra Place store. read more

Wingstop - Wing expertise in the making! I got the spicy Korean and the original spicy today. - Chicken Wings Near Me - Pasadena, California

Zach was very helpful in picking flavors and was a very clean and helpful store. Highly recommend this location love it here

Highly recommend ! Gladys was amazing! Great customer service from her. Will be coming more often to this wing stop

Great service . Gladys was very helpful to bring me my food to my table . She's handicap friendly

Truly impressed by the customer service at this specific location never fails. Went in today store seemed very busy manager still managed to have lots of patience for me and my big order. Very positive attitudes, quick service and fresh food. Location was very clean and organized aswell! I always only come to this specific store for these reasons. read more

Ummm I'm just at a loss for words lol . I placed an online order for two combos, in 6 pc one 8, both normal orders - fries as sides and a 20oz drink. I'm f course as usual they give the standard "pick up time" which always is NEVER true. We go in and of course we wait and additional 10 mins, but we're used to that so it's not like it's not normal My first question is ,How in the hell is the food cold when I had to wait an additional 10 mins for my order to be ready??? On top of that I stupidly didn't think to check the bag and instead of fries we received corn, and I HATE THEIR CORN smh then again, even worse the fucking food is cold!!!! I was too annoyed to even call back, at this point I don't want a replacement lol I won't trust those fries lol . That 6 piece has now lead me to a fucking cheeseburger at McDonald's lol thanks Wingstop! read more

Wings are good for good price cnt beat that always fresh and crispy and accept ebt always come here if I want wings

This wing stop is the best the food is good and the service was good and the food came in time too and Gustavo was a good worker and made the food hella delicious. read more

This place is the best spot in city. Workers are nice and helpful. Good spot for wings. More people should come to this place .

When a customer goes to a Wingstop location for fried chicken wings, it is a no brainer; the patron expects the chicken wings to be "fried" and "crispy." Absolutely no fried wings lover goes to a Wingstop for say, 'boiled' chicken wings. Were they to do so, I suspect the entire fowl enterprise would change the corporate name to something like, 'Esther's Very Boiled Chicken Wing Shack.' A revised business model that all recognize is never going to happen. Restaurants stay in business by selling food people enjoy, not chow only appropriate for use as an emetic. I was really surprised then, when Wingstop thought charging me $60.66 for fifty "boiled" chicken wings was acceptable. Wingstop's Manager Joel maintained "steamed" or "par-boiled" chicken wings were just fine. As Joel stated, "so long as the flavor choices given are correct," every order goes out. So rubbery textured, bathed in droplets of hot water, Wingstop par-boiled chicken wings are perfectly reasonable to sell to the public. In detail, here's what happened: On February 17, 2019, my family ordered fifty fried chicken wings for take-out from Wingstop. Thirty Garlic Parmesan Classic and twenty Louisiana Rub Classic. The Wingstop Restaurant is #749, located at 1279 North Lake Avenue, Pasadena, CA in the Food For Less shopping center. Every fried chicken devotee knows, freshly prepared fried chicken has to be packed in a vented container. It is the only way that hot and fried chicken will remain crispy. Condensation and moisture immediately mounts from extreme heat, steam, and par-boiling when fried chicken is taken right out of a fryer and placed in a sealed non-vented metal container. That is the reason why KFC chicken has packed their eight piece in a paper bucket for over sixty years. Other fried chicken houses employ corrugated cardboard box material to pack hot fried products in. As one container manufacturer described, this type of "take-out box balances moisture and keeps your food crispy." Instead of using the industry standard take-out containers made for fried chicken, Wingstop Restaurant #749 has elected to purchase sealable aluminum foil trays for larger fried chicken wing orders. In other words, Wingstop 'cheaped-out.' The aluminum foil containers are much less expensive than boxes specifically crafted for take-out fried chicken. So for the couple of dimes saved, Wingstop's large fried chicken wing orders are completely ruined. Attached is a picture of the aluminum tray lid from my Wingstop order. Notice - the lid is dripping with water, from the condensation created by the unvented heat. The fried wings inside the tray were soaking wet, just having been par-boiled from the steam, after already having been fried. As Judge Judy might intone, the result was the creation of "inedible dreck." Instead of rectifying the situation, Wingstop's Manager Joel refused to replace my order or refund the over sixty dollars spent. Yet, weirdly enough the proverbial chicken fat plot thickens... Reviewing Wingstop's Better Business Bureau complaints, it appears Wingstop's Corporate Headquarters has consistently engaged in a uniform practice of completely ignoring consumer grievances. Wingstop's Corporate Office has never responded to any of the consumer complaints placed on BBB's website. As one would imagine a rebuffed Dyson vacuum employee might say, "this completely sucks." So what's next for Wingstop Restaurant? Will Wingstop start boiling, steaming or par-boiling their French fries and chocolate chip cookies as well as their wings? Perhaps... Either way, it no longer really matters to me. In addition to letting this poorly run franchise go scratch, I'm journeying out toward the free range pastures of better fried chicken wings elsewhere. Restaurateurs that actually care about providing palatable morsels rather than churning out bottom-of-the-barrel franchise food fare. Rating On A 1-10 Scale: When Wingstop's Corporate Headquarters could care less, it's time their consumers should similarly fly the coop. read more

Wingstop - Aluminum Tray Lid from my Wingstop Order - Dripping with water; ruined the entire order. Wings were boiled and wet... - Chicken Wings Near Me - Pasadena, California

Great food and great service. I wanted to try their new flavor the hot honey but I was unsure if I would like it but I was told I wouldn't regret it and I didn't it was great. Definitely coming back to this location. read more

No need to call ahead, you'll be waiting anyway. Lol. Make sure they read back your order cause for whatever reason they like to forget certain things. 3rd time I come here (only because it's close) And they always either forget I ordered something extra or added something to the order then when you tell them they get mad and ask for the receipt as if you never asked. I called and ordered at 2:55pm exactly, got to the location at 3:15 still waited. Got it at 3:30 and all I ordered was a 6 wings combo. I asked for an extra ranch and sauce on the side. Didn't get it, went back in and told them. They said it would be 2 dollars and I said no. I paid for it you forgot it in the back. I was met with eye rolls and asked to see the receipt. Like come on ladies, no other customers were even in there. read more

I'm really disappointed. I bought 30 wings, and they didn't provide me with any ranch. My sister bought one ranch, but they didn't place it in my order. The cashier said they no longer provide any ranch with any order no matter how many wings are purchased, so I bought 2 ranch sauces anyways but he still charged me the third ranch that my sister had already purchased. This is disappointing because I expected at least 1 ranch with my order. So if you're going to buy wings, expect to pay for your ranch!!!!! read more

The food was great the service was amazing and the workers were nice the workers were also fast. And the server was cool and workers were cool and the food is fresh and good read more

Smh horrible experience here tonight. Wish they would pay Attention to detail (I.e your order) follow instructions and take pride in the quality of food. This location fell off and part of it has to do with the workers and lack of customer service. Expensive food lacking in quality is a failure waiting to happen... Customers keep your place of business IN BUSINESS! read more

Closest one to me with Great service super friendly Zach was very quick to help me with my order