Quality top tier ingredients used to make this food come to life. So Simple but yet so good

I love Wing Stop. I've been a fan of this franchise for quite some time now. The Garlic Parm and Mango Habenero are my two favorite flavors. I'm not a huge fan of there fries, but lets be honest, no one comes here for the fries. I'm only giving them 4 stars though because I usually call in my order, but they don't always have it ready when I arrive in the estimated time they gave me. They usually do, but it happens more times than I personally care for, especially in the recent few months. One time they didn't start my order until I arrived, and it's not like they were swamped with work. I believe they didn't start my wings because one of the cooks was on his lunch break, which is perfectly fine, however, give me an ETA that works. I would like to have my wings ready in 15 minutes if they indeed TELL ME that my wings would be ready in 15 minutes. So i took away 1/2 a star for this. Another reason I'm only giving them 4 stars is because some days the wings aren't as flavorful as other days (mostly Garlic Parm, my favorite, and Lemon Pepper), but of course I eat them anyway. But I took away 1/2 more stars for this. The quality of their customer service has suffered a lot in the past few months. I don't know why that is. But on the bright side, they have new hours now! Open hours are 11:AM - 12:AM, which is awesome since most places in Pasadena close around 11:PM. read more

Wingstop - New Hours for Pasadena Location. - Chicken Wings Near Me - Pasadena, California

I gave Wing stop another chance and tried it again today since they had a special for national wing day. I gave them a two star because their customer service was great, however the food which I believe is the oil they use just doesn't sit right. Since eating their wings or any location wing stop I get a disgusting after taste which makes me feel sick. Also, they don't include the veggies or ranch with the wing purchase. Been to so many other wing places that will include the ranch and veggies for free. read more

Wingstop - Menu - Chicken Wings Near Me - Pasadena, California

Hot wings and sunday football are the best combination since Louboutin and red. Parking: Plaza shared with multiple businesses. Food: -Cajun wings: Fried to perfection then tossed in spicy wing sauce. The cajun is slightly above a medium hot, but it definitely pairs well with the side of ranch. -Boneless wings are 50 cents each online in orders of 5 or 10. Service: The man at the counter was incredibly nice and patient. Super friendlyand genuine without being awkward. He even referred us to online ordering for a quicker pick up. Glad there's a wing stop within a 5 mile radius of the 'dena :) read more

Antonia has been my cashier the several times I've been here and she's super chill and respectable. My order has been correct every time. Sometimes it gets a little busy and it's hard for them to juggle the incoming phone calls and the walk in customers. Overall, I've had good experiences . read more

Wingstop - Pasadena location on Lake Ave - Chicken Wings Near Me - Pasadena, California

Ewwwww. I wish there was a 0 star. This place is so bad. I got 3 different orders. Lemon chicken, bbq chicken and spicy chicken. It was all the worse chicken I ever had in my life. All of the chicken were over cooked. Old and tried up. They just brush the nasty sauce over it and then it's served. I really thought I would get sick. They all went straight to the trash. I can't believe people actually eats here. I will never go there again. Stay away. They really should not be in business. read more

I had a very positive experience at this location. This was my first visit on Sunday, Nov 27th. I ordered on the mobile website at about 2:50PM. I ordered a 15 piece variety pack (boneless and bone in) in two different flavors. They were promised by 3:17PM. I arrived at 3:10PM and they were ready. The cashier at the front was extremely friendly, and was so nice. He walked the customer through the entire process in front of me (who you could tell was clearly new to the Wing Stop concept), and he was also very friendly with me making sure my order was correct before leaving. I took these wings to go, and they were very tasty. They were eaten about 30 minutes after picking them up. I would definitely return to this Wing Stop again. read more

I was at Wingstop an hour ago at Lake Ave in Pasadena and bought the Group Pack of 40 Bone Ins and paid $64.60. I found out when I got home that the chicken that were given to me were all drums and no wings at all and it was overcooked. I called the store and spoke to the Supervisor but all she said was she's going to give me $10credit. I said I don't need credit and asked why they did that, she said cuz they ran out of the wings. I said you should have told me. She said she couldn't do anything at all and hang up on me. I called again and asked that I would just return and give my money back, she said no. She was rude and she wasn't even apologetic. I took photos of it so I have a proof when I complain to the management. read more

Worst Wingstop ever. Waited over 30 mins for my order and when I asked them what's going on, they said we need to fry a new batch because we ran out of wings, it's going to be another 20 mins. Like you don't see the wings running out to start a new batch before the old one runs out. ? You have 6 freakin fryer, use them. Worst part is the place was slow. 3 clowns running this location with no clue what they are doing. read more

do they not take orders over the phone anymore or what?? ive been tryna call in for the past 10 minutes..

The wings were dry and the fries were saggy and the food made me sick and I been throwing up and also the manager has attitude

This wing stop really needs to stop hiring teenagers that don't know how to run a restaurant. I paid 30 bucks so my wing can be all dry and so small, smaller than my pinky there was no meat in those wing. I have been to others wingstop & i don't have those problems. Please choose y'all workers wisely and just don't pick anyone read more

Place is so bad the employees are so rude and I waited an extra 30 minutes after my order was supposed to be done and watched my chicken sandwhich get cold on the counter, until they realized they should give it to me. Terrible. read more

Once again food was great . Greeted by a gentlemen name Miguel . Miguel was very talkative. My order was accurate and extra crispy how I like them. Thank you read more

If I could I would give this place a negative zero stars! This place is horrible, especially the lady that gave us our order. If I'm not mistaken it's the heavy set girl and she is the manager! This girl is horrible she's rude and impatient! I hope her boss or whoever looks at this complaint does something about it.This is not the first bad encounter I have had with her. In the past, I've came in and gotten food and she has yelled at her coworkers to hurry up even tho they were understaffed. That is totally not fair because people should be treated with respect and not talked to as if they have tails. Today I was trying to make an order and nobody has picked up the phone for the past 30 minutes to an hour. read more

Not bad not bad at all Went for the fifty cent wings Came out with some great flavors Mango and original Not too shabby read more

Honestly 1 Star is being generous. My boyfriend and I had the wild idea to get wingstop and this one happened to be the closest location. The area is sketchy as hell, so I shouldn't have expected superb customer service going into this, but decent service at the very least would have been nice. We walked in and ordered our food after being stared at for a couple minutes. The girl who took our order seemed to be the manager, or at least the one worker there coherent enough to take our order. My receipt says Tylor, so let's go with that. In the middle of her taking our order she stopped to answer the phone and then turns to yell at one of her employees about why the customer on the phone had been placed on hold numerous times. Literally right in front of me as I'm trying to finish ordering my food (should have been a red flag, right?). So I stand to the side near where their makeshift drink counter is and I watch the employee make 2 different customers drink orders and I stood there looking like an idiot waiting for my drinks. My boyfriend got annoyed and walked outside so I went up to her and said "hey could I get our drinks" and she cluelessly goes "yeah sure what were they?". Then she asks the red haired employee (the star worker who got yelled at for the phone order) to grab some straws and instead she hands us lids. Talk about a face palm moment. I grab the drinks and we wait outside for at least 25 minutes. While I'm inside I'm watching this place fall to shambles. They gave food to the wrong grub hub drivers. Customers walked in that ordered ahead got quoted an additional10-15 minutes. Honestly it was a great place to people watch. Finally I get my name called. I check in my bag before I leave and I noticed the dipping sauce wasn't there, so I asked. Moved some stuff around and then discovered it. Checked the top box to see if my boyfriends fries were there, and I walked out. I get home and to no surprise my food was missing other than my carrot sticks. Back to wingstop i went, and this time my boyfriend went in alone. He goes in and the girl at the counter made eye contact, looked down at the counter, and then starts laughing. So he walks to the makeshift drink counter where he explains how we came in and they messed up our order. All he got was a "yeah, we know". Then they just stared at him. Which might of been good a time to grab the food they forgot instead of sitting around gossiping. I sat down at my dinner table to eat my cold wings at 11:11 when I placed my order before 10:30. Good to know everyone at this location is operating on less than 2 brain cells. While I appreciate the interesting experience, we won't be back. read more

Can you say TERRIBLE NEIGHBORHOOD!! The staff were very nice and helpful with the menu since it was our first time here. We ordered the traditional BBQ Wings, traditional MILD wings and traditional Hawaiian wings, a side of fries and a side of coleslaw. They got the order slightly wrong, giving us 2 orders of fries and no coleslaw. But they were very nice and switched it out for us right away. The sauce on the BBQ and Hawaiian wings was way to sweet and thick. The Mild wings were ok - ranch dressing was good. Watch your back if you go there at night!! And bring your own wetnaps - they do not give these out. read more

Wingstop - Never again - Chicken Wings Near Me - Pasadena, California

This wing stop is the best always have your order fast and they get it right great service

Every time I order here, it's usually through the app, I show up at my allotted time or even after, and my food is never ready. I go to the cashier, and it seems like they start making it when I "check in". I like my chicken and fries well done. It's never well done. Even after I emphasize on the app and in person. For this Superbowl Sunday I pre-ordered, for pick up because the Hot Honey flavor is back for a limited time. To my surprise, my order was ready at my allotted time. Along with around 30 other orders that were lined up.i get home, and the chicken is under cooked, with no flavor whatsoever. No breading whatsoever. Fries soggy and no flavor, after putting well one, extra seasoning. I feel like I should have known better. After being burned so many times, I should have know better. Superbowl..... ruined...... The main coarse, was the main failure. At this point..... Shame on me read more

Great service. Told them I only had a 30 minute lunch and the staff help push my order within 5 minutes. Never had that happen for me before. I really appreciate their understanding team work to help a new customer out. Thank you wing stop lake Ave team!! read more

0/5 stars...I ordered for my food and waited 40 mins jsut for them to not get the order smh this place got even more worse then how it was

The Manager Obehe is the worse manager I have ever spoke to in my life he's the most unprofessional person EVER. Today I order a 10 wings half Mild and the other half lemon pepper. The lemon pepper had sooooo much salt it was ridiculously so I called back about the wings. He had no idea what to do he was speaking to a employee to try to figure out what to do. He then try to insinuate that I was lying about not eating 5 wings I told him I would drive up to lake to show him which is going out my way to do so but it pissed me off to have someone say that I was lying. He then put me on hold and hung up read more

great food always hot and fresh great service thanks Zach and team we will be back :)

ALL OF THE BACK OF HOUSE STAFF WERE NOT WEARING MASKS OVER THEIR NOSES!! On 12/11 around 9:20. Everyone but the girl on the phone taking orders didn't give a single sh*t about Covid. Do better read more

I could've sat down and ate at BWW and probably gotten my food faster. And they literally never have ice ‍ every customer in the store complaining about how they're always a mess in here. read more

This is by far the worst Wingstop I've ever tried to put a order through, they never ever pick up the phone, when they pick up the phone they hang up on you, they just let it ring away so you could never order from this place via phone... and if somebody does pick up they answer very rudely and they put you on hold and they never come back to the line. I would never recommend this location to anyone read more

I found this location on yelp . Came in with my family on a Thursday night was welcome with hi welcome to wing stop. The cashier was so attentive and explain the menu since she figured out that it was our first time ordering. She gave us example of the sauce and offer us the special they had about their fix pack on their whole wings. Which me and my family decide to try their whole wings and she also suggested adding 5 more wing to our order. Great place and most important clean and friendly staff. I'm a satisfies customer will defidently come back. read more

This wing stop is the worst place to come to. Your order is always wrong. They have teenagers working back there who don't even care about anything most of the time half of their employees are sitting in the back on break on their phone. No one's there to watch them you don't have no manager on site half the time it looks like a lot of teenagers are running this Wingstop near Food 4 Less. They need to get it together because Pasadena seems like we have to go a way to another Wingstop on Colorado they are much better,they need to shut down wing stop on lake in Pasadena read more

As much as I love Wingstop, I will NEVER eat there again! On Wednesday, I got food poisoning. Within 2 hrs of eating only 4 wings I started getting sick. That night was a roller coaster of pain! The next day, I experienced fever, chills and continued stomach pain... all I could do was sleep. I called the Lake Ave store to report, but of course they didn't have much concern and that's why I'm choosing to write this review. Not good Wingstop!!!!! You've lost a customer! read more

Idk what it is but most of the time they mess up your order or miss something in the bag. ALSO, they allowed someone to come in here, pay for their food without having a MASK on. Saw him coming out with his food and everything. Love the food but the staff is another level of unprofessionalism. Just cuz they're in the hood of Pasadena..... read more

Every time I'm in Pasadena this is the wingstop we stop at it is the best one they may take a little longer to prepare your order but it's always fresh they're staff never disappoints read more

Worst location. They got my order wrong and girls were laughing after. Terrible costumer service.

I want to take the time & give an appreciation to the employees who work here. Working in this area can be challenging because of the crowd that can come in. Dealing with customers who demand their ordered redone & shout at the staff. Overall as a customer seeing how people treat them is just overwhelming. The best advice I can give these young workers is to go back to school & pursue a career and be someone with a successful career to avoid being treated with disrespect. As an advice to people that come in to get their food. Be humble & don't brag of who you know. read more

Miguel is the best he's so kind he makes it a pleasure to come to this location his customer service is the best I ever experienced thank you Miguel ! read more

Every time I order from this wingstop they always forget my drink. I thought it was my Uber drivers but I recently found out that the restaurant is t giving them the drinks I order. One of my drivers so kindly went back for me to get the drink and he told me that they refused to give it to him!! Why withhold such a silly thing ? Especially something I paid for. And I've tried to give this store a lot of chances I continued to order there but it's EVERY TIME you guys never want to give my drink and it's absolutely AGGRAVATING!!!!!!!!!! read more

they suck. i literally only come here as a late night very last option. i ordered over the phone & the girl taking my order didn't even think to let me know that they were only accepting card at that time. drove 15+ mins to get there just to not be able to get my food bc all i had was cash. no explanation given, i even told her she could just keep the change and she just said she couldn't accept it...ok miss girl. not apologetic about it, just no i can't. i work in food service & understand that once the drawer is counted out then that's that but they were 30mins from closing and i offered to let her keep the change so she didn't have to count the drawer out. whatever, anyways just go to the one on Colorado, the wings are hit or miss but at least their attitudes are better. read more

Great food, staff is friendly but why do they say that my food will be ready in 20 minutes when they ready need 45mins. I wouldn't mind showing up 45 mins later. Just give me an exact time! Please! read more

Never have I ever had good service while ordering I spoke to Elena when I order and she was super sweet and nice. I love when I call in order and get good costumer services I will ask for Elena next time I put in my order read more

In the past I've had horrible experiences at this location but today I placed a pick up order and the girl I spoke to i believe her name was Elena well was super polite told me to drive safe and all.. my food was ready when I got there I sat down ate in the restaurant and customer service was great. Glad the store is finally hiring people with great customer service. read more