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Wilton Storage

5.0 (1 review)
Open • Open 24 hours

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11 years ago

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Secure Self Storage

Secure Self Storage

(6 reviews)

The facility itself is fine. My two big issues are…read more 1) the Bait and Switch drove my introductory price to more than double after one year. Introductory rate was about $150 for the 10x10. One year later it was over $300 and I first downsized and then had to get out of there. Seond, when I asked the rep how much my next increase would be, she said she didn't know, maybe $10 per month, maybe $20 per month, maybe $40 per month. Increases are supposed to come every 6 months, but they raised mine after 5 months. Finally, the people here( particularly the person from "corporate" that was present in the facility and who I had to deal with, but others as well, are so incredibly rude and downright nasty, on that basis alone I would never use this facility. I have never encountered worse customer service. I ultimately moved out of that facility and my moving company also mentioned to me that the people in this location and their whole way of doing business is awful. Buyer Beware!!!!!!!!!!!!!!!

We had an incredible experience here. They had wonderful customer service, it was available to us…read more24/7 and the quality of the company was extraordinary! Joe is the GM of the site and was always available for anything we needed. I highly recommend using this storage facility. The facility was exactly what we needed! We were impressed by the cleanliness and ease of getting in and out with our own access codes as well as being able to have our own lock on the unit itself. Would highly recommend. Staff was friendly and helpful on each occasion we needed their assistance. The let us rent a truck, and were there every step of the way with a difficult move.

Drive-Up Storage

Drive-Up Storage

(2 reviews)

We rented a storage unit in Norwalk, CT at Drive-Up Storage on Wilson Avenue. The women behind the…read moredesk, Melissa, was so helpful and patient. We reserved online and she helped us when we got to the site on Wilson Avenue. She showed us where the unit was and told us all the helpful information about the facility. We moved in a couple of days later and Melissa was there and was very helpful. Since this is the first time using this storage company we were a bit nervous but Melissa was incredibly helpful. Melissa, Thank You so much for all your help. We would recommend this storage facility.

JOY C. NORWALK, CT…read more July 28, 2025 I rented a unit for $59.99 per month, with fees $68.75. I shopped the rates and this was the cheapest I could find. When I spoke to the manager (Joe, I believe) and told him how Public Storage tripled my monthly payment in a year, he reassured me that would not be the case here and he informed me that the most he has seen an annual increase is no more than 10%. February 2026 the rent increased to $103.ish, 71.7%. Needless to say, I contacted the facility and Joe, the manager I initially spoke with and established an account with was not there and a new female manager was in place. I explained the situation to her, she said she would go to corporate...nothing happened. April 2026, I received another notice of rent increase "due to increased expenses".....Now, the new rent is $183.31. I have no words. My rent went from July 2025 $68.75-April 2026 $103-June 2026 $183.31 IN LESS THAN ONE (1) YEAR. Serious concerns about management conduct and business practices. Pricing and terms presented at move-in were not honored, and key details were misrepresented. Subsequent rate increases were significant and inconsistent with what was communicated upfront. Attempts to resolve the issue have not resulted in a fair outcome. Proceed with caution. Get all terms in writing and verify pricing policies before committing. This reflects my personal experience.

Wilton Storage - selfstorage - Updated May 2026

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