There are additional storage options in this area but I was lucky to find Westy's first, and it…read moregets a gold star! Every employee was courteous, professional, informed, and a PLEASURE to work with. The rates are very reasonable despite walking into what appears to be an upscale hotel! I couldn't believe how easy it was to establish an account and have my stuff moved into an immaculate storage room. And, as importantly, how easy and quick it was (very important on moving day) to complete the close-out paperwork after my movers had finished moving out! Kim Darien, CT

The entire facility is immaculate. They never raise the rates on you, so you aren't going to absorb…read moresneaky charges that'll make you have to use movers (again) to store your belongings. The staff are professional and Shawn was tremendously helpful with my move, which required a 10x20.

Place is average. Nothing fancy nothing stands out. The location is a little out of the way for us.read more

I would rate zero if I could. Absolute cr@p and customer service is non existent. After being a…read morecustomer on auto pay for 5 years they charge some arbitrary late fee after failing to update the expiration date on the credit card. Called the day after the late fee was applied and they refused to reverse the charge despite on time payments with the same card for 5 years. Additionally, Rates go up about 10% every 6 months and the store manager is an absolute terror. IYKYK. Don't fall for the initial low prices cause they balloon up the charge very rapidly. Might as well spend the money with a business that cares about their customers! Spend your money elsewhere.

Serves it's purpose- cheap and accessible. MUCH cheaper than any nearby place. Two negatives-…read more 1. Only bathroom is near the office (none in actual facility). I piss in the parking lot. 2. It gets INSANELY hot in the summer, and freezing in winter; do NOT plan on spending any time here in that period, and temperature-sensitive items might be inadvisable

First off making the reservation was so easy online and even when I call for customer assistance I…read morewas help. Second once I had done the reservation and was ready to store my things we go to the place and the lady at the front was so nice and she tock time to teach me how to use the app and everything can remember her name but she was very amazing.we got to the storage unit and place our stuff inside wich was the perfect size for us just one thing I was wonder if it gets wet because there was a wet spot inside but over all we love it so far.

Dave, Jessie and the rest of the team are amazing. I have used them two times in 365 days.... I…read moremove a lot. LOL I love that the process is seamless due to the knowledge and professionalism of the staff. The trucks are in great condition in my experience. This is a dedicated office with dedicated staff. Not to knock any other location that doubles as a Gas Station or Stationary Store its. just refreshing to sit with them in the office and go over all my options. You can also book online, over the phone ect. I am just an old fashion person that likes to see things in person. Make sure you book asap.

Love Jessie!!! she made our U-Haul experience so easy and anytime we had an issue with our on…read morephone conversation we just came to her and she fixed everything. Every time I move I will always use U-Haul because of her. U-haul you are lucky to have a person like her representing you!! Thank you from Rob and Amanda!!

location is okay, staff is great, rented a unit for 2 months and all of a sudden I receive an…read moreinvoice from norwalk@drive-upstorage.com listing the same address and my unit number. The invoice states that I haven't paid my unit and owe 3 month rent plus a late fee. This is getting weird

Very easy to use. Booked space online. The app let me find the space and open all the security…read moredoors. The movers who helped me were happy there was a loading dock and lots of carts to bring things inside. Excellent experience with them. I highly recommend this location

I was very disappointed with finding mold on a ot of my furniture when I picked it up. They said…read morethat they do not cover mold so beware that the Norwalk facility seems to have problem maintaining correct temp and dryness to prevent mold.

I can't believe this company still haven't refunded me for the unauthorized charge in my Cc it's…read morecompletely unacceptable, with the excuse of they haven't found the paper I signed before walking out of the facility!! They are completely unorganized, poorly trained, By the way this was an old review

The facility itself is fine. My two big issues are…read more 1) the Bait and Switch drove my introductory price to more than double after one year. Introductory rate was about $150 for the 10x10. One year later it was over $300 and I first downsized and then had to get out of there. Seond, when I asked the rep how much my next increase would be, she said she didn't know, maybe $10 per month, maybe $20 per month, maybe $40 per month. Increases are supposed to come every 6 months, but they raised mine after 5 months. Finally, the people here( particularly the person from "corporate" that was present in the facility and who I had to deal with, but others as well, are so incredibly rude and downright nasty, on that basis alone I would never use this facility. I have never encountered worse customer service. I ultimately moved out of that facility and my moving company also mentioned to me that the people in this location and their whole way of doing business is awful. Buyer Beware!!!!!!!!!!!!!!!

We had an incredible experience here. They had wonderful customer service, it was available to us…read more24/7 and the quality of the company was extraordinary! Joe is the GM of the site and was always available for anything we needed. I highly recommend using this storage facility. The facility was exactly what we needed! We were impressed by the cleanliness and ease of getting in and out with our own access codes as well as being able to have our own lock on the unit itself. Would highly recommend. Staff was friendly and helpful on each occasion we needed their assistance. The let us rent a truck, and were there every step of the way with a difficult move.

I rented at the 82 Fair Street location since 2004. Before CubeSmart took over in 2017, the…read morefacility was clean, well maintained, climate-controlled, and customer-oriented. After the takeover, everything changed. My 8x18 unit rent increased from $436 to $915.76 through repeated incremental hikes, while services and amenities were steadily removed. Temperature control was reduced, the bathroom was closed, on-site staff eliminated, cleaning became rare, and the gate was broken for months. In November 2025, I was told my autopay card was "denied." My bank confirmed no charge attempt was made. CubeSmart refused to retry the card, threatened lockout and auction, added penalties, and charged a $36 admin fee--even though the issue was simply an expired card. They also claimed to notify me via an old email address they refused to update. After 20+ years as a loyal customer, I was treated with indifference and rudeness. CubeSmart prioritizes profit over customers and relies on people not closely monitoring their accounts. I would not recommend this company.

This site needs to increase the number of dollies for customers. Not having an on-site manager nor…read morea dumpster for customers has degraded the customer experience. Long time storage customer.

Zero stars. I discussed details on a Friday with Luis and i asked for paperwork to confirm. After…read moreasking for the paperwork multiple times and agreeing on the details, Luis finally emailed me the contract on Monday (the plan was to leave in 6 days). One hour later he said he changed his mind and good luck with the move. Im a single mother with a small child who had to plan a huge move from Ct to FL. After we negotiated a price, a day for the move and I explained to him that I had to plan plane tickets and transporting my car arrangements all around the move out date- he cancelled an hour after finally sending me paperwork. Also wanted the total payment upfront. What a heartless, horrible and unprofessional person. Karma will catch up with you, Luis.

Our move was within Norwalk. Luis' crew was fast, efficient, professional, and friendly. The…read moreservice was fairly priced. I would recommend Moscoso Moving highly.