Please read this carefully before making a decision. We were moving from a 2 bedroom in Norwalk to a 2 bedroom in NYC and requested flat rate quotes from 3 movers. We engaged Moscoso even though they weren't the cheapest because Luis came over to survey the apartment. We liked that and signed him up a month before the actual move. We fixed the move date for Tuesday Aug1 2017. After Luis looked at our stuff and apartment he said that he will come at around 8am on Aug1 and we should be at the new apartment by 12 on Aug1. Based on this I booked service elevators from 8-12 and from 12-5pm in consultation with him. From here the experience went downhill. Two days before the move, Luis called us to inform that he would be collecting our stuff a day sooner, on Jul31 and that we could leave just a few personal items that he will collect on Aug1. His reasoning was that we might encourage tee traffic in NYC and this was we would be able to leave for the city fairly early in the morning. However, the real reason for this was that he had taken up 1-2 additional jobs for the same day and he was trying to move them all together! We found this out later. Anyhow, this was an unreasonable request but after much back and forth with the building management (service elevator), we agreed.
On Jul31, we packed most of the heavy stuff (there was a power outage to we left the rest for next day). On Aug1, Luis and his crew came back for the rest at 8am. We loaded everything else and they left from Norwalk at 10am. When they were driving off, I confirmed with them that they are heading to the city and we will see them in a short while and that we will be right behind them in our car. Luis replied in affirmative. We reached our new apartment at 11:30. We waited for Luis till 3pm. I tried calling his cell a dozen times, left frantic messages, but got no response. It was a frustrating wait because we were without any furniture and our 3yr old was very uncomfortable sleeping on the wooden floor! The building had another move and they weren't sure if they could give me an extension past 5pm on the service elevator. Around 3:30pm, Luis called me back and informed me that they were moving someone else too so they will be there by around 4pm! By this point I was very angry, but I kept my calm and asked him to hurry. They reached at 4:30pm, after a 5 hour wait. To my relief, the building let us move our stuff till 7pm. We were done by 7:30pm.
We have moved 5 times in the last 7 years but so far this move had been one of the worst experiences. We were asked to make unreasonable concessions and we agreed to them. That day, we were so tired and we were mindful that the 3 person crew must be tired from moving 2-3 apartments - so despite the bad experience we gave them a generous tip and thought we will put this behind us and not give any review at all.
But, it got worse from here. The back of a tv table was broken, the top of a bamboo storage basket was broken too. Most importantly, a bag full of our expensive coats and other valuables was missing. We called Luis and asked him to look into it. Apparently, he called 2 other individuals whose houses he had moved that day but it wasn't with them. When they were unloading our truck I spotted something inside that wasn't ours so it is entirely possible that our box got mixed up with someone else. My husband went back to our old apartment to ensure that we had not left it there. At this stage, we decided that it was too much and we need to record our experience properly, so it can be helpful for others.
The only good thing about the experience was that his crew was respectful and cheerful. But, I would rather have a grumpy and rude crew that doesn't misplace my stuff and sticks to agreed upon timelines.
Very disappointed. Wish I could give negative stars! read more
