I am a regular Yelper but don't often write reviews. However I had to write about my wonderful experience with Roadway. I researched about 11 companies before deciding to go with Roadway. HEADLINES: I've moved three times within Brooklyn and once from CA to NYC and am now moving from NYC to TX. I can say without hesitation that my move with Roadway is hands down the best moving experience I've had. These guys (and gals!) are consummate professionals. I always felt like my move was being handled by industry experts. They are efficient, professional, on your side as the consumer, and quite honestly the best moving company I've used. To say that I was relieved at their service is a huge understatement. I've had movers break things, disassemble furniture and reassemble it incorrectly (then shrug and say they were tired and not fix it); had a foreman once **screaming** profanities at his crew to the point that as a single woman I was terrified and had to call a friend to come over to be with me during the move. As awful as moving can be, I was hoping Roadway was basically just not crazy, clumsy, or vindictive when it comes to claims. They FAR EXCEEDED my expectations, and I have zero qualms saying I'm never using another company again. Details: Pre-move: Their customer service specialists (I spoke with Joy and Ken) were not only professional but very relatable. It felt like I was speaking with competent individuals who really understood the ins and outs of the industry; not just some guys with a truck who you hope don't screw up your move. Ken on the CS side walked me through my inventory, never hesitating to explain where I could save money by packing certain things myself if I wanted to. At every point I felt like he was giving me the information I needed to make the right decisions for my particular move. I actually learned things about moving and packing -- they're seriously knowledgeable. And while it's their job to make money in some ways, I never once felt pressured or upsold to. It honestly felt like they had my interests in mind and understand that a happy customer is the best marketing tool. Everything was coordinated smoothly, and there were checkpoints along the way to make sure that the inventory list was updated. They emailed and called to confirm everything a couple of days ahead of the move as well. Communication was totally on point and was SO reassuring. Moving Day: The day of the move the moving crew called to say they would be there at 8:30am (move was scheduled for 9-10am arrival). I spoke with Richard on the phone and warned him that they could come early but things may still be a little chaotic. As soon as they arrived Richard greeted me with eye contact and a firm handshake and introduced himself saying he would be taking care of my move that day and it was his job to make sure everything went smoothly and that I had a great experience. May seem like a small detail but he radiated professionalism and set the tone that the move was going to be managed well throughout the day. Those of you who work in sales or training know how important it is to set your customer's expectations up front. These guys are really well trained and it went a long way. He said we would do a walk through first and immediately started marking items that were not going to be moved by them and pointing them out to his crew. We completed the walkthough in about 5 minutes and the entire process was efficient and inspired confidence. I still had boxes that weren't taped up, and things that I hadn't gotten to finish packing yet. Richard was unfazed and asked me if I wanted them to do it. The look on my face must have said $$$PANIC and he immediately said I would not be charged for it and they were happy to do it. He then walked me through the contract and paperwork. By the time we were done with that, his team had already taped up and moved out a number of GIANT boxes that I hadn't finished packing and felt bad about not being ready for them. They made it a complete non-issue. Got to work right away and didn't stop all day. I literally told a friend who was there with me that I was going to write a Yelp review within about 15 minutes of them being there. That's how good these guys are. At one point I just sat in an armchair and marveled at how efficiently and **carefully** they packed and moved my belongings out. I never once heard them struggle or even discuss how to get things in and out around a tight staircase. There were no "moving noises" -- where you cringe hoping someone doesn't throw their back out or drop something. They were so quiet and calm, though totally friendly and sociable. My stress level was at a zero. The move took 4 hours (2 bedroom apt about 1000 sq ft) and then the final paperwork where they upload all of your inventory details to an ipad took about an hour. I'll update once everything arrives in Houston, but I can't imagine anything going wrong.Hire these guys. Seriously. read more

I'd like to add that I moved out of Queens on a VERY hot day in August. We ran the A/C for the entire move. Still, the hallway, building and loading area were sweltering. So thank you, Roadway guys, for working so hard in the heat. One unexpected perk of my Roadway team is that they helped to take down my curtains. I didn't know before moving day that curtains/hardware were not part of my packing/moving contract, but they did it anyway. And they had a ladder with them. Hooray and thanks! Delivery to the new location was very well coordinated. We had notice several days before the arrival, and also the day before and the morning of unloading. After everything was delivered and placed in the new house, there were just a few casualties. Fortunately we didn't lose anything of value, because I went with the basic insurance rather than splurging for the $1000+ (we considered the value of our stuff, what it would cost to replace certain more expensive items, and Roadway's very good reputation before we decided to waive the more comprehensive insurance). I believe that towards the end of packing, the movers might have been running out of larger boxes. A cheap lamp and cheap shoe rack, for instance, were hastily broken down and placed into boxes such that when I inspected them at the arrival location, the lamp had poked through its box and the shoe rack would not reassemble. A plastic storage bin was damaged, though it had not been packed into a cardboard box and these bins are exempt from damage claims. Again, nothing important was damaged, so this isn't a big deal. The packers did make a couple other mistakes, so I'd watch for these sorts of things while they pack and try to prepare your home for their processes: A) an oil aroma diffuser was thrown into a box of other things near it, and the oil spilled onto a decorative wooden box. The packer probably didn't notice the liquid in time to prevent an error. B) forgot to pack my bathroom rug and plunger, then didn't have a solution for where to put them after they had loaded the truck. Oh well. I decided to ship the rug and abandon the plunger. C) didn't pack everything in the kitchen. Due to potential for breakage and dangerous spills, they don't pack liquids in glass bottles, or any cleaning supplies. Makes sense. However, they also forgot some jars of dry spices. I'll never know why. They just didn't pack them in time and I didn't catch their mistake. Curiously they DID pack some things that I didn't expect them to... so see my points below. D) despite telling them that we had to remove a light fixture in order to get my sofa into the apartment, they chose not to remove the fixture while taking the sofa out. The fixture broke, but the movers arranged to replace it. Things to know before your packers arrive: 1) Liquids: you need to take care of your entire fridge and freezer, any liquids in glass, any cleaning solutions, and probably any liquids at all (shampoo, etc). To make moving day easier, I think it's best to dispose of anything you don't want them to pack, or that they won't pack, before they arrive. 2) Stuff they don't do/pack: all those 3M Command hook things on your walls; curtains and curtain rods; cribs and baby items that need disassembly. 3) Set aside an area for the things they should not pack. 4) Be available, but stay out of the way. 5) Be prepared to provide lunch, because it's a nice thing to do. 6) Have plastic bags and trash bags on hand to handle unexpected stuff, such as the contents of your junk drawer or the screws from a bed frame. 7) Tipping: it's part of the job and industry. I thought it was unreasonable to pay a cash tip on a $7000 moving bill (that would be a lot of cash). On site, the team leader told me that the company keeps 25% of any tips paid on credit card, even though tips should go completely to the workers. I needed traceable expenses and receipts for reimbursement, so I tipped with a card. You might want to ask about their policies in advance. My one-bedroom apartment in Queens, on the second floor of an elevator building, required about 7 hours of time for packing and loading, including the lunch break. I was surprised that we had 104 items, from a small 25-pound kettle bell to the largest piece, our 3-seater sofa. The packers used more wardrobe boxes than we expected, mostly to hold the contents of dressers. As expected, they were generous with the use of packing material -- a plus for the fragile items like glassware and sculptures, and the TV. I believe our estimate was for about 75 items, but thanks to Roadway's binding quote, we didn't pay for any additional materials. So maybe you can get better service in packing and moving, but I won't know until I've done several more moves. Maybe there's a moving company out there that will also empty your refrigerator and take down your 3M hooks. We can dream. In my experience, Roadway's pretty darn good. read more

After much research, I decided to go with Roadway Moving because of their stellar reviews. The first customer service agent I spoke to, Joseph, was amazing and explained the process very politely and efficiently. I had to move from NYC - Storage - SF. Roadway was kind enough to allow me to place my things in storage for free until I had a permanent SF address since I had not found an apartment yet. When Marcio and his team of two guys came to move my NYC apartment, they were extremely nice, courteous, and considerate. Marcio gave me an overview of the process and wrapped everything nicely. Marcio's team were very efficient and took great care of my things, especially what was fragile. Every box was wrapped with extra tape if needed and then labeled with a barcode and scanned. This Roadway team was very thorough and polite, so I tipped Marcio and his team very well. After a few weeks, I finally made it to SF and my mover Salack and one other man arrived a day later than scheduled. I felt bad for him because he said he was really busy, and because of that, was rushing my moving job. Though Salack and his team were nice and got the job done, I still was a little disappointed. A lot of boxes were busted, if not completely open. I had a handful of fragile items break. Then, I had a West Elm desk that was wrapped with two blankets and a wooden frame, and it still broke in two places to a point that I can't use it anymore. To top it all off, one of my boxes is missing. While I am aware that these items were probably moved about 4-5 times, so it's not necessarily Salack's team fault, I'm still a little shocked at the condition at which my items arrived. I know that things can be heavy, but this is the reason why we hire movers and it's up to them to be gentle. One of the movers was carrying a large item upstairs that was clearly a two-man job. Yet, when I offered to help him, he still refused. Also, during the move, artwork was knocked down and the walls of this newly renovated building were scratched up, which I will be penalized for by my landlord. I feel for the guys, but this is straight up sloppy, and if things are heavy, please don't try to carry it all on your own! At this point, I'm waiting to hear back from Customer Service about what they will do about my broken desk and missing box. I'm slowly going to unpack and truly hope that not many things are broken or missing. UPDATED 03/18/16 After speaking with Customer Service: Immediately after this incident occurred, I received a call from the owner apologizing for what happened. The next morning, I was contacted by customer service to deal with the issue. The attendant was extremely sympathetic and polite, she carefully listened to me and assured me that everything would get taken care of the same day if possible. After assessing the damage, missing box, and getting a quote from my landlord about the labor costs for the building damage, I was able to get this resolved in one day. The customer service agent apologized profusely and assured me that these things don't typically happen with Roadway Moving. Honestly, I do want to believe her, judging from my very first experience in NYC just a few weeks ago. I watched Marcio and those guys do such an amazing and careful job packing up my stuff, I truly was impressed. If only I could have had the same set of guys unload my things here in SF! After some discussion, I was offered a generous compensation for the damages. They are still looking for the missing box, and I really do hope it turns up. But instead of waiting to see if they could find that box, they opted to resolve this issue immediately, which I appreciate so much. For that reason, I am happy to change my review from 2 stars to 4 stars. Not many companies out there are willing to take responsibility for what goes wrong and truly take care of their customers, and Roadway Moving really put me at ease. I am confident we will find the missing box as well, since it was recorded and is in the system. I'm even being given a discount to refer my friends, I probably will recommend Roadway again. Some advice to newbie movers like me, especially if you're going cross-country: Always go with the HEAVY DUTY double bound boxes, and not these crappy Home Depot regular Medium boxes I bought. I had heavy duty small boxes that I packed some kitchen stuff with, including fragiles, and a bottle of sauce that was leaking, and it never even bled through the box. Those things are stealthy. read more

We recently moved from Fort Lee, NJ to San Diego, CA. It was a BIG MOVE for us and I researched moving companies and did over 5 in-home estimates (which in retrospect, I shouldn't have...way too hard to compare). I picked Roadway due largely to the package they offered us and the strength of the positive reviews on Yelp. I am glad that I did. We chose their full service packing option (which included packing and materials) at a very reasonable price considering everything that was included, and compared to what other companies were quoting us. The movers (Mike Perez and team, 4 guys in total) came early on the day of the move and proceeded to pack professionally and quickly. There were a lot of boxes, furniture, and crap etc. They definitely minimized the stress during the move-out day, and we were able to concentrate on other stuff (like our closing) while they did the packing and moving. The guys were really nice and treated all our items carefully. A majority of the boxes were packed so well that when I opened a box in CA weeks later, I saw they accidentally packed a balloon (I think my kids left it accidentally in our to-be-moved pile)! A balloon! And it did not pop! We bought the guys pizza for lunch, but I really wish we could've tipped them more. Mike Perez and team did a superb job with cheery attitudes! I give these guys 5 stars!!! The movers packed and picked up our items on June 23, and they arrived in San Diego on July 7th which was within the window of time that they gave me. On the delivery end was Gary (the driver) and his team (Miguel and Leo, I hope I remembered their names correctly). Since we moved in a community with narrow streets, they rented a U-Haul truck to deliver our items (and we discussed the use of a shuttle in advance; I just thought the shuttle would be a Roadway shuttle). The team worked efficiently, put the boxes where I told them to, and put our furniture together with no issues. They were professional, put a blanket over the stairs to minimize dirt, and worked efficiently in the heat. Miguel was especially nice and friendly. Gary was good in keeping in touch with me as he drove from Los Angeles to San Diego with our stuff. After the movers left and we assessed all our items, we did notice some damage. Notably, the piano lid would not close properly (something got dislodged inside but we fixed it after googling a tutorial), a filing cabinet was damaged (lower drawer caved in), and there was a small dent in a bed post. Some boxes, including wardrobe boxes, were caved in (clothes were not damaged though). I notified Roadway and they were courteous in addressing these issues and we were satisfied with how they handled it which included a small refund. Overall, moving is a very stressful process. Roadway definitely minimized the stress, and did a great job in bringing our household possessions cross-country. I didn't expect the process to be perfect but they were close to getting there! I am giving them 4 stars based on the following: 1) Earlier in the moving process, a customer service rep named Stacy left me a message regarding the move date. I called her back at least twice and left 2 separate messages right before the move as I had several questions, and she never returned my phone call. Another person helped me altogether. 2) Piano handling fee: Roadway charged me a handling fee for our piano. For this fee, I didn't expect having to fix my own piano lid. Luckily, it was an easy fix, but I think it should have come out unscathed if they were charging extra for it. I'm glad it was otherwise fine. This was refunded back to me. 3) Filing cabinet damage mentioned above, and small dents here and there (like a bedpost in my daughter's bed). And lastly, just as a note: some of the boxes we unpacked had very little inside them. For example, I unpacked a box with just three things in it. It's really just conserving boxes and cubic feet. Otherwise, their customer service was great and they really keep you updated. All the workers, especially in the New York end, were all great, and I wish we were able to tip them more because I thought each moving guy did his job efficiently and professionally. Overall, I would definitely hire them again and would recommend them to anyone doing a long-distance or in-town move. I have already recommended to some friends who are moving. read more

Raving Review of Roadway Moving September 7, 2025 From start to finish, my experience with Roadway Moving was nothing short of exceptional. Their pricing was extremely reasonable--so much so that I didn't even feel the need to haggle, and knowing the level of quality they ultimately delivered, I would have happily paid more. It all began with my first call to Alex, who was professional, attentive, and thorough. He not only scheduled my move with efficiency but also followed up by meeting me on-site to do a full walk-through, ensuring that every item was accounted for and priced properly. Just two days later, the move was underway, and thanks to Alex's preparation, everything went seamlessly. On moving day, my crew--led by Rajan and supported by Jesus and Felipe--was nothing short of phenomenal. They gave me the courtesy of a text 45 minutes before arrival and showed up exactly on time. From the moment they walked in, their professionalism stood out. They carefully laid down hallway liners and corner protectors, wore booties and gloves, and immediately began shrink-wrapping and padding my items with the utmost care. No detail was overlooked. My more delicate and expensive items were handled as if they were priceless heirlooms, and every box was labeled by room--so unpacking was effortless and went smoothly because they already knew exactly which room each box belonged in. They left my old home immaculate--not a single scuff, scratch, or piece of trash left behind--and did the same at my new home, protecting every floor and corner before unloading. They worked tirelessly all day without slowing down, treating every box--whether winter clothes or fragile china--as if it were priceless. That level of quality and respect shows exactly why Roadway Moving is in a class of its own. By contrast, I had previously endured a nightmare move with PIECE OF CAKE MOVERS. They DAMAGED most of my furniture and showed a TOTAL DISREGARD for my personal belongings. I ended up having to re-purchase much of what they ruined. Their crew was nothing more than a group of hacks who had no understanding of what a true move should be. It felt like they just hired random people off the street to shove boxes around. They did not shrink-wrap, did not pad--even though my contract with PIECE OF CAKE MOVERS specifically stated they would shrink-wrap, pad, and protect all of my furniture. Instead, they did nothing of the sort: they threw my furniture around, slid it across the garage concrete floors, left mattresses completely unprotected, never wrapped my couch, and just tossed everything into the back of their truck. Senior management REFUSED TO TAKE ANY RESPONSIBILITY WHATSOEVER. I am now in a full legal battle with them, and no matter what the cost is to me for legal bills, I am going fully against them on principle. I will not stop until I am made whole by PIECE OF CAKE MOVERS. They are a total sham and should be put out of business, and I will do everything possible to make my personal experience known about how truly horrible PIECE OF CAKE MOVERS are. I will NEVER use or recommend PIECE OF CAKE MOVERS again--and I would never refer them to anyone unless they want their belongings destroyed. Being a real estate broker for the past 33 years, I have referred many clients to moving companies and have heard countless nightmare stories--including my own with PIECE OF CAKE MOVERS. From now on, I will never refer anyone to any other moving company besides Roadway Moving. I want to give a special THANKS to Roadway Moving--including Alex, Steve Bailey, Rajan, Jesus, and Felipe--for delivering a move that was flawless, professional, and far above expectations. If I could give more than five stars, I would. I will wholeheartedly recommend Roadway Moving to everyone I know. They turned what is usually a stressful, difficult process into a smooth, seamless, and even enjoyable experience. Roadway Moving is, without question, the only moving company I will ever use again. Adam R read more

All I can say is this a a fabulous company! My parents were moving from NY to Florida and had 50 years worth of stuff that needed to get moved. I was stressing out as I had never done a large move before. I reached out to 3 companies and decided to go with Roadway. I am so glad i did. Ben was my project manager and he was exceptional. He stopped by my parents home and did an assessment of all the things that needed to get moved. He was polite and professional. He followed up with a price quote immediately after which included a detailed inventory list. Price was comparable to the other companies I was looking. It got a bit tricky as my parents were trying to close on their house and we weren't sure of the date so I did not have a firm date for the move and I needed a Sat delivery on the Florida side. Ben said no problem! Let me know and we can schedule it very quickly once you have a date and we can accommodate a Sat delivery date. Yes that'ts right we did a last minute move schedule and a Saturday delivery date (most movers can't commit to a weekend delivery date as they are not sure when the truck will arrive or so I was told). Moving Day: The team of 4 arrived an hour early. The foreman was great (his name escapes me at his time). I walked the foreman around and explained my mom had lots of glass items and wanted to ensure it was packed properly as to not break during the move. Again, No problem. The team got started and it was like watching an artist paint on a canvas. It really is an art to pack. I didn't have to do anything but sit to the side and let them work. The process is very automated and all boxes/items are scanned into a system so as to provide you a final inventory move list. 5 hours later they were all done. (i did say it was 50 years worth of stuff!). That evening: I realized I left an item in the home that needed to go on the truck. (there was other furniture left behind for Salvation Army pickup) I had emailed Ben that evening and received a quick response in the morning. He said it wasn't too late, the truck had not left yet and he would send someone over that morning to pick it up to ensure it would get on the truck. What a relief! A few days later: I received a call from Ben advising me the truck was on the road and the driver would call me a day or two before arrival. He sure did! He called 2 days before arriving and then again a few hours before arrival date to confirm the Saturday delivery and estimate time of arrival. Delivery Date: Driver called and gave a 2 hour window for delivery and called again as he got close. ( I want to mention items had to be put in storage as my parents did not have a new home yet). My sister who was on the receiving end stated everything went smoothly. All boxes and items were removed from the truck and carefully put into the storage unit. She said they worked carefully as there were so many fragile items. They cross checked all box numbers/items against the inventory list to ensure everything arrived. At the end of the delivery, they realized two boxes had not been scanned and had to partially unpack the storage unit to see if they were missed. The boxes were found! It appeared only one item was broken during the move (sewing machine cabinet leg - not a big deal). I wouldn't know about everything else until the final move to new home. So having said all of that, it was a great move, stress free and original price quoted is the price I paid. read more

Moved from The Bronx to Connecticut, 3 Bd apt to suburban townhouse. I do not have enough nice words to complement the entire Roadway team, and I never could have imagined moving could be so... EASY! While this estimate was not close to the lowest I received (it was actually second highest of 6), they were worth every penny. 100% recommend Roadway. First, I worked with their sales rep John, who spent about 10/15 minutes with me on Facetime to estimate what the move would take. After he gave me a quote, he then threw in some very helpful packing services to the deal (for nothing extra) even though we packed ourselves. That included packing our closets into wardrobe boxes for us, frames, monitors, etc. He was very nice and easy to work with. After signing the flat "guaranteed rate" (which they fully honored), we were contacted by an account manager, Alejandro, to get/confirm some more details, and make sure we had a solid PoC in case we had any questions as we packed up (which we did!). A week before the move he also contacted us to make sure things would go smoothly and alleviate any concerns we may have had. On moving day, I got a call from the Forman of the truck #87 team Osvaldo. Though they were scheduled for 9am, they were ready to go by 8:30. Osvaldo and I did a walk-through to make sure we were both on the same page about what had to get done, sign some last-minute documents, and he told me about his plan to get it all done. They hit the ground running, getting all of our many boxes on the truck very quickly and carefully. As we unpack, I am not seeing any damage to any of my items, which having watched them work, is unsurprising since they were so gentle. Next, they "shrink wrapped" the furniture, padding it, boxing it, and disassembling it as necessary. Our $12 night stands were treated just as well as the dining room breakfront with glass doors and shelves. Included in the moving package, they took special care of my large TV that I could NOT have moved on my own, they packed up all the hanging clothes from the master closet, they carefully moved all of our wall hangings, and even handled a small model railroad. They loaded up the truck with the rest of the furniture (boxes were long done). If the truck was left unattended outside for even just a few SECONDS, it was LOCKED. The crew left nothing to chance. Before we left for Connecticut, Osvaldo and I did another walk-through to make sure he took everything that he was supposed to left behind anything that he was not. --- Arrival in Stamford was easy. I grabbed pizza lunch for myself and the crew enroute, and did not have to wait long for the truck to arrive. We marked each box with a color dot sticker based on the item's destination within the new place. Osvaldo and I did another walk through, where he marked each room with the colors my wife and I had chosen (I provided colored masking tape). He LOVED the system which made it easy for the crew too. After a couple of hours, the furniture had been expertly reassembled, and each box made it to the right room based on its color. After one final walk through, the truck 87 crew left after a spectacularly smooth day. Roadway was not the cheapest quote I received, but they were absolutely phenomenal. I hope to not need to move again soon, but I have no doubt that I will be hiring them again! read more

Roadway Worls Wide Moving went above and beyond what was expected of them to provide top notch level service to us, and actually they made the most stressing part of our long distance move a breeze. Upon contacting Roadway Moving, we received an instant phone quote from them, and the price we were looking at was significantly lower than the rest of the companies had to offer. Scheduling a pickup was a no-brainer. We had not had our inventory list at a time of booking their services, so we had to go with a price estimate. They told us we will need to call them a couple of days before the pickup to give them the list,and that stressed me out a bit because I was afraidbI wil still not have it all ready by then. But when I called them 2 days before the scheduled pickup date and said I am still not sure how many boxes we will end up with they said it's not a problem and they will give it a count when they come to ick it up and will adjust the price based on that. I was given a courtesy call from the company office to confirm the date and time window for the pickup, and also received a call from the driver once they were on their way to our house. The pickup team was wonderful, highly professional and just a pleasure to deal with. A couple of large furniture items we had to send were safely and securely packed by them, and the entire pickup time was no more than half hour top, including the required paperwork. The final price was calculated after all the items were picked up and put up in the track, and the team supervisor had given us a discount since we had more boxes than we first estimated, but overall it did not take up much more space in a track than was designated to our items based on previous calculations. The discount we were given set off the price difference between what was first calculated and what it came to at the final count. We were given 10 days window for our items to arrive, but we also were asked what is our first desired date that we will be ready to get the delivery here in TX. We ended up receiving the delivery on that very same date we chose, that happened to be the very next day after our arrival in TX!!! We couldn't be more happy with such time efficiency. Track drivers were in touch with us the day before the delivery to give us the time window, and they were right in time when they said they will. The delivery team was also a pleasure to work with (different team, driver and a different truck than the one at the pick up). Altogether it did not take more than half hour for them to unload and bring everything in. They take the heavy bed and the mattress up the second floor bedroom, and it had to be assembled back. None of that had been charged separately, everything was already included in the price we paid. Payment was split in half, one half at the pickup, and the second half at the delivery. We had a couple of small items we did not know how to pack, so following the pickup the team packed all these items in their own company boxes, and did so wonderfully. Aver all, it was a wonderful experience, and we couldn't be more happy with Roadway Moving services. With no hesitation we will use them again, if needed be. read more