First, the positives. The design process was excellent, Rachael the salesperson was helpful and…read moreresponsive, and the final installation looks very good. But that's about all I have to say that's positive about this company, even though there is a preponderance of positive reviews here. However, in our case... The first installation was scheduled for Monday 4/9-Tuesday 4/10, about five weeks after we signed the contracts. But we were initially told the installation would take place in two to three weeks. Then, on April 1 we were told that the installation needed to be pushed forward three weeks because some of the material hadn't been delivered. That was a big thing. So the installation actually took place the week of April 23, two full months after we contracted with this company. Even then, on the first day of the installation when we were told the installer would arrive between 9:30 and 11, he did not arrive until 12:15. That was a small thing. On the second day, he arrived just before 11, which is sort of late for this kind of job. But maybe that's just me. That was a small thing. The bottom shelves of the closet installation were delivered as shoe racks, when we had specified regular shelves. So he had to come back on Saturday with the correct shelves. That was a big thing. On the final day of the installation (Saturday), he brought the correct shelves but did not bring all of the drawer hardware. Another small thing. They are mailing them to us. Like I said, the installation itself was good and it all looks fine. But the delays, aggravation, and an almost complete absence of customer service and communication from anyone in the company aside from delay notifications and constant communication with our salesperson is, to me, inexcusable. It would have been worth it to spend the extra $1200 to go with the other choice and probably avoid the aggravation we went through.

Just had a closet installation to find there isn't enough height to hang clothing without it…read moretouching the ground. There was sufficient space to have these units positioned high enough that clothing could hang clear. Also note these are women's shirts pictured - it would be far worse if it was men's clothing hanging in here. The units are also so low you need to bend down to access. It's not functional and the designer was more worried about the shelf space above and aesthetics than the fact it was hanging space when I spoke to her about the design issues. when I called to say there was an issue with their design i was told because I signed off (the designer never demonstrated dimensions and only showed diagrams), I would be charged to remedy. Note: The first comment was you will need to pay to fix this rather than we are really sorry you are not satisfied with the installed product. A shelving unit is also extremely shallow given there is space for it to be twice as deep. To give a sense of size. It's 12 inches deep - there is space for a 24 inch deep shelving unit which would allow flexibility to store folded clothing -and would maximize the space. the long hanging space isn't long enough without sacrificing the shelf space they made at the top. Once again more height is available. It's incredibly disappointing to wait weeks for an outcome that is so far from satisfactory particularly given the cost involved. I'm also left wondering how a company that specializes in custom closets and does this everyday would deliver a solution that is clearly not functional. This is after having someone out to measure before installing - it was multiple visits and neither the designer or installer had said that the hanging space wasn't long enough to actually hang clothing with sufficient clearance. It's beyond disappointing and the attitude of the company is one of how do I do the least possible to make you grudgingly accept this rather than how do I make you a happy customer. When discussing the install with the designer (she showed up late after the install was completed even though they have a policy the designer comes when the install is happening) she even was rolling her eyes at one point when she thought I wasn't able to see her. The service has been nothing short of appalling and as a potential customer you need to know what happens when they don't get the design right and how well they work to resolve issues. This was completed 2pm, designer arrived around 2.30pm and I am still waiting for the owner to call me to discuss how this will be remedied (this is the following day). This is a company that doesn't stand behind their product and lacks customer focus. Tuesday 3rd September - after promising they would call Friday afternoon to let me know how they would address the issues, they didn't contact me. I had not heard from the store manager by 3.15pm on Tuesday so called them. Still no course of action - was informed because I signed off I was responsible for the cost of replacement and that the entire wardrobe would need to be pulled out and rebuilt. They once again said they didn't know what would be hanging in the wardrobe and if it was a kids room or adults. My clothing was in the wardrobe when they measured - there was zero doubt this was an adults wardrobe. Monica also discussed putting shoe racks under the hanging space - which is clearly not a possibility given the design she actually delivered. She also didn't ever show me heights just pictures of the design. Given this is a company which designs wardrobes and they are custom - I would expect them to design something which is functional an provides adequate clearance to hang items. They promised to get back to me Wednesday with a course of remediation. After spending so much money its extremely poor customer service and they don't stand behind their work.

When my husband and I moved into our new house, we had to outfit every single closet (14 closets in…read moretotal - ranging in size, type and fitout ). It was a very large job, and coming from the world of real estate development myself I wanted to be sure we competitively bid out the work and moved forward with a competent vendor to complete the job. That being said, after bidding out the project to several closet companies, Closet & Storage Concepts in Norwalk bid the job most competitively and thoughtfully. Having only found the company online, as opposed to others we were referred to, I read as many reviews as possible online. Having read some quite negative reviews here on Yelp,I was frankly hesitant to award the work to them. Subsequently, I asked Karen specifically about these negative reviews and if she could provide some references for us to speak to. After speaking with more than a handful of folks that had used her and were very happy with the services provided, we felt comfortable moving forward. In the end, we are extremely pleased that we gave Closet & Storage Concepts the opportunity to complete our project. Karen was diligent, thoughtful and upfront through out the entire process. The installation was seamless, and even when we pointed out of a few things we wanted them to address after the fact, they were there right away to do so. We are very pleased with our final installation and would highly recommend Closet & Storage Concepts to anyone looking to do a closet project big or small.

I never leave reviews but I feel as an ethical human being I should. Do not do business with this…read morecompany. Steer clear of doing business with the owner. She will put on a great song and dance but when the rubber meets the road. Incompetent is an understatement. A three day job took a month and a half. Production issues from the moment go. Attention to our requests and needs? Zero. Accountability? Only after we called them out. Poor communicators. Poor customer service. Very defensive. Shop elsewhere. You'll thank me.

So very disappointed in the main office lack of Communication !…read more Additionally their electrical plan was never advised in advance so despite having 2 "experts" measure they managed to put a Drawer in front of a Live electrical outlet and completely block it MAJOR FIRE HAZARD Once I brought it to their attention no one bothered to call or offer compensation since I now have to call my electrician to move the outlet My job turned into a 2 day event Had to cancel an important appointment because they didn't have all items and needed to come back a second time Their product quality and installer expertise is mediocre when compared to California closet Never using again or recommending

This should have been on the CT. Website I inadvertently put it on the NJ site apologies…read more But several family members have come and seen the finished product but based on the interaction with Natalia. I wouldn't recommend her store to put a hanger on a desk...She is rude , nasty and really disgusting

We used them to custom build shelving & countertop in our laundry room…read more Great people & great work. They responded quickly & gave us great design input to really help maximize the space & once we agreed on what to do the whole process moved very quickly. Very reasonably priced. Install process was nice & neat too. Highly recommend.

Iggy and his team did an INCREDIBLE job on the closets in our new home. During our initial…read moreconsultation he gave options for finishes and drawer styles and asked smart questions about how we would use the space, which I really appreciated. He helped me figure out how to maximize all of our closet space and also gave suggestions for what would look and function best. Iggy was super responsive throughout the entire process, and we really couldn't have been happier! Looking forward to using him in the future on the remaining closets in our home.

BUYER BEWARE:: The worst experience you can have. Run the…read moreother way. I wish I had read these reviews before going forward with them. Do not use this Company.

My closet is gorgeous!! I had a great experience from start to finish I could not be happier!! I…read morehad no idea how good my closet could be but thanks to my designer everything has a place now and I have extra room!!

I really can't say enough good things about this company…read more I found them here on yelp and was a bit skeptical at first because they had only a handful of reviews, however, they had all positive things to say so I decided to reach out. From the beginning they responded quickly. Alena is who I worked with directly in terms of the design of our cabinetry .. she came to our home and was very friendly. She measured and double checked her measurements, suggested ideas and worked with me on what I was looking for- we went back and forth via email for a few different design options and was always quick to respond when I had a question or concern (which was often because I'm a worry wart) Has something ever seemed too good to be true so you are just waiting for the "bad news" to hit? That's how I felt- everything was going too smoothly- too easily and too right to be reality. I have delt with other companies and that's always my experience- if the start is great the product is terrible or the install- always a little something- but not here! I can honestly say I'm shocked. They were fairly priced- quick & easy to work with the entire process. Down to the installation- I am thrilled with the resulting product, quality & professionalism from start to finish. I have been and will continue to recommend this company- I am also now on a search for more projects because they left my home more functional and more beautiful than it was and I want them to somehow touch every room in my house! Seriously, I can't thank them enough & once the room is finished I will gladly post the picture- I just don't want the surrounding to distract from the beauty of their work :)

Nick and Betty were the best!! They were professional and…read moredesigned a beautiful walk-in closet for me. Nick designed a reach-in closet for us a few years ago and he did a great job so I called him back to work on my walk-in closet. I'm so glad how it turned out and have had so many compliments.

Marie is very talented at changing spaces from disorganized, cluttered, overstuffed messes to…read morethoughtfully organized, highly functional, and aesthetically beautiful spaces. She absolutely transformed my master closet and dresser saving me tons of space and making my bedroom the gorgeous sanctuary I always wanted it to be. Marie comes with amazing ideas - things I never would have thought of. She designed, purged, organized, and labeled my space in a way that has made my life easier and more streamlined, all within my budget. I absolutely love the results and would highly recommend Marie. She is professional, sweet, hard working, fun, and talented. She's a joy to work with! I'm so glad I treated myself to this service and I look forward to my next project with Marie

From the owner: Organize With Marie is a professional organizer servicing Fairfield County, Connecticut and beyond…read more Life can be messy, chaotic and above all...overwhelming, but your home doesn't have to be. WE PROMISE. At Organize With Marie, our mission is to bring calm to your life one space at a time. We begin by reducing the clutter, the chaos, everything that's frustrating you. After that, we implement systems that will not only work for you, but for your family and how you guys function day-to-day. I know it can be easier said than done, but following these simple steps will allow you to reclaim your space and turn your home back into a sanctuary. At Organize With Marie, we provide thoughtful and functional organization that is both beautiful and curated to your lifestyle. More importantly, no matter how large or small the project, we will find a solution that is tailored to your needs and budget.

I found Symmetry Closets through Angies List. I contacted Bonnie and she responded quickly. This…read moreis a common theme for Symmetry quick and thoughtful responses. We had Bonnie do multiple closets in our apartment. She came in to measure and sent us her proposal. We wanted some changes and she was very open to making changes and giving us feedback. After we agreed on our layouts she came again to confirm all measurements. A week later Bonnie and her team showed up and worked to get the job done quickly but without sacrificing anything in quality. We love our new closets and would not hesitate to recommend Symmetry to anyone. We believe Bonnie really does care about the final product and she proved she was willing to work to make that happen (she helped do the install with her crew).

I worked with Sheree on designing two custom closets for our home in Brooklyn. The response time…read morewas good and pricing was fair. However, when it came time to install, they sent two men. One worked in our Master Bedroom, the other in the 2nd bedroom. Two days after installation, I discovered my engagement ring and diamond earrings missing from a box I had on my bedroom dresser (they arrived 1 hour early to the appointment, so I wasn't done removing and putting away all valuables). When I called the next day to report this to the Owner of the Company, I was told "Oh, well it must have been so and so, we fired him the day after your job because he was new and we didn't have a good feeling about him." There was no offer to rectify this and it's awful to know that they are employing people whom are sent into clients homes that are not vetted or who are not trustworthy.