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    U-Haul - Norwalk

    3.8 (6 reviews)
    Closed 9:00 am - 5:00 pm

    Services - U-Haul - Norwalk

    Trailer rental

    Truck rental

    U-Haul - Norwalk Truck Rental Photos

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    Secure Self Storage

    Secure Self Storage

    (6 reviews)

    The facility itself is fine. My two big issues are…read more 1) the Bait and Switch drove my introductory price to more than double after one year. Introductory rate was about $150 for the 10x10. One year later it was over $300 and I first downsized and then had to get out of there. Seond, when I asked the rep how much my next increase would be, she said she didn't know, maybe $10 per month, maybe $20 per month, maybe $40 per month. Increases are supposed to come every 6 months, but they raised mine after 5 months. Finally, the people here( particularly the person from "corporate" that was present in the facility and who I had to deal with, but others as well, are so incredibly rude and downright nasty, on that basis alone I would never use this facility. I have never encountered worse customer service. I ultimately moved out of that facility and my moving company also mentioned to me that the people in this location and their whole way of doing business is awful. Buyer Beware!!!!!!!!!!!!!!!

    We had an incredible experience here. They had wonderful customer service, it was available to us…read more24/7 and the quality of the company was extraordinary! Joe is the GM of the site and was always available for anything we needed. I highly recommend using this storage facility. The facility was exactly what we needed! We were impressed by the cleanliness and ease of getting in and out with our own access codes as well as being able to have our own lock on the unit itself. Would highly recommend. Staff was friendly and helpful on each occasion we needed their assistance. The let us rent a truck, and were there every step of the way with a difficult move.

    Empire Rent A Car

    Empire Rent A Car

    (18 reviews)

    SEVERE DISAPPOINTMENT. I WILL PROVIDE DOCUMENTATION. I've never given a 2 star review, let alone 1…read morestar. I would've given zero stars, but it was not an option! I tried renting the van for 2 days to celebrate a family birthday party for our grandmother. Needless to say, the whole family was severely disappointed that we were unable to travel together and celebrate her 80th birthday. I received two confirmation emails with confirmation numbers and writing from the company that said the staff is looking forward to taking care of me. One major problem... there was no vehicle for me and the staff blamed me for not calling to confirm... REALLY?!?!? There was a phone call to me, which I returned TWICE. One time I left a message confirming the vehicle and the other time the voicemail was full. The day after my calls, I received the second of two emails with confirmation numbers on them. I arrived as planned and NO VEHICLE. The staff was not only rude, but did nothing to apologize or try to get me another vehicle with someone else. They blamed me for not confirming the vehicle. I finally left after pleading my case for 15 minutes. I played the voicemail I received and showed them the two calls. I returned to them I can see they were getting aggravated with me once I told them it's all on tape. They were directed to stop talking by one of the workers behind the desk. In short, I was told that two email confirmations with confirmation numbers doesn't mean anything because it didn't come from a phone call. HELLO?!?!?! THIS IS 2025! Unbelievable. And yes, I waited two days to write this review so I could digest what actually happened. Please do yourself a favor and go elsewhere. There are not many reviews for this company and I assume the positive ones that are there must've been made up by them.

    They called back to rectify the mistake and reinstate the reservation. This was due to an internal…read moremistake. Hope tomorrow goes well for the birthday function.

    U-Haul - Norwalk - truck_rental - Updated May 2026

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