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    Extra Space Storage

    3.5 (25 reviews)
    Closed • 6:00 am - 10:00 pm
    Updated a few days ago

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    I have a unit at the storage facility on West Main Street in Stamford, CT. Every month I receive an email that they have successfully charged me for my unit but yet there was no communication to let me know that the gate to the storage facility is down. The first time I got there and saw it was broken was over three weeks ago and as of this past Monday it still has not been fixed. Plus, their "signage" telling customers the alternate way in is placed well behind the police tape and not even identifiable from where my car was able to pull up -- I had to get out, cross over the tape and go to the keypad to see what I could do to access my unit. Additionally the contact phone number on the office door "for the person on the grounds" does not work. All calls to it fail. Once you do enter at the alternate entrance there is no instruction as to how to exit. This is a major fail. How hard is it to communicate to your customers?? This issue has cost me quite a bit of wasted time. Is there any refund for that? I'm sure not. They only seem to know how to increase the rent every couple of months.

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    3 years ago

    As an update, I want to advise that management did finally agree to refund the unused portion of my last month's charge.

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    8 years ago

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    3 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    4 years ago

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    4 years ago

    renters beware!!!!! plan on rent increases within 2 months. it has almost doubled. theft by deception. do not rent from this company.

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    Emily S.

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    9 years ago

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    8 years ago

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    12 years ago

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    13 years ago

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    8 years ago

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    11 years ago

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    17 years ago

    Safe clean and secure location. Easy drive up access to the garages, good place to store your extra crap...

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    10 years ago

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    11 years ago

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    11 years ago

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    11 years ago

    Rick and twong are awesome. Friendly, knowledgeable, professional from beginning to end. Keep up the awesome work.

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    16 years ago

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    12 years ago

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    12 years ago

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    Viviana L.

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    11 years ago

    Great rates and team at this location! I've referred many friends and family here, and they've all been pleased.

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    Review Highlights - Extra Space Storage

    “Rick and Twong do a fantastic job in providing excellent customer service.”

    Mentioned in 3 reviews

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    Extra Space Storage - selfstorage - Updated October 2026

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