This is a long read, but if you are thinking about using White Oak Construction, think again.
August 24, 2017 Nick and Jeremy (I believe is his name) came to my house because the previous day a door to door salesman had stopped at my house and wanted to know if I needed any work done, I said I needed a new front door.
Nick and his partner came to tell me about White Oak and their work and doors. After a while, I agreed to buy a new front door as mine would not open when it got cold.
Nick told me that I would have my door in 4-6 weeks and that they would install on Saturday. A few days later "Jeremy" called and said he needed me to sign some paper work. I inquired as to what paper work and he told me the financing paper work. I had him come a few days later so I could sign.
Four to six weeks came and went and in the middle of October I get a call from Mark, the installation manager. Mind you, White Oak has surpassed the timeline Nick had promised me. I told Mark that I hadn't heard from Nick since the day he had sold me a "way over priced" door. He apologized and asked if I was ready to have the door installed. I said yes, I would be ready the coming Saturday and Mark told me that they didn't work on Saturday. I shared with him my frustrations and that it had taken longer than the 4-6 weeks that had been promised and now he's telling me they didn't work on Saturday. I explained that I was upset because what was promised to me had not come to fruition. Mark told me he would check into having the door installed on Saturday and would call me back the next day. I never heard from him.
It had been several weeks after that, past Halloween, when Nick, out of the blue contacts me to ask me if they had me "all squared away?" I told him I was no longer interested in the door since he had broken the contract he agreed too. He told the owner....
The next day I get a voicemail, which I still have, from Sam Lupino and he threatened me with litigation! WHAT? Why, are you, as the owner, saying something like that to an angry customer? Who has been "duped" by your salesman? AND he told me the reason it took so long as it took a while to get me financed. WHAT? Are you serious? I can log onto ANY credit website right now and within minutes I would find out if I was approved or declined. WHY did it take White Oak a "while" to get me financed? Sam Lupino was a bully and basically said that because the contract ready that it could take up to 10 weeks for the door, that either I bought it or he would sue me.
Finally, right before Thanksgiving, I get my new door put in. The young man, who was fantastic, no fault against him, was trying to get my old door out, which he finally did, and opened the box to my new door and I instantly said, that's not the right door! He called into White Oak and they instructed him to put it in anyway and they would call me to talk about it. It took that young man from 10 in the morning until way past 6:00 at night to put the door in and it still wouldn't open properly.
A few weeks later, Richard contacted me. He came out to my house and saw the door that was put in, he agreed that he couldn't imagine that I would have purchased that door; it was not aesthetically pleasing at all. A few days later he had to come back and this time he said that White Oak had agreed to replace the door. He then came back again on December 6 had me take a picture of the door that I was to get and text it to me so that there wasn't any confusion. December 8th, he text me again to say that they had ordered the door and sent me a picture and it was the WRONG door. I told him that was not the correct door and he sent me another text saying he would get it fixed.
On FEBRUARY 26 I get a call from Mark and he said the door was ready to be installed. Again I explained I needed them to install it on Saturday. He said he would have to find someone as they don't work on Saturday's and he would call me back the next day. I did not hear back from Mark until March 5. Why did it take him a week to find someone to install this door since technically I have been waiting since August. I told him I was unhappy about this and he put Paul on the phone. I explained to Paul the situation I was in and asked him to find out why the ball was dropped on this. He was supposed to call me back. HE HAS NEVER CALLED ME BACK.
The door got installed on March 10, however I feel like I should get some type of price break, well actually I don't feel like I should pay for this door at all. It's over priced and it has taken since August 24, I was threatened with litigation (for what I don't know) and not one of the employees at White Oak construction has followed through. I should be the one threatening them with litigation...
My suggestion to you is DO NOT USE WHITE OAK CONSTRUCTION! read more