PASSIONATE*KNOWLEDGEABLE*PROFESSIONAL…read more Scott, Cori and everyone from the front desk to the install team at Franklin Window & Door are so great to work with. As a custom builder/remodeler, we have a lot of options available to us when it comes to exterior windows and we choose to work with Franklin over other providers because they go the extra mile and deliver incredible service to us and our homeowners. Their show room is thoughtfully laid out and allows for the touch, feel and hands on operation of a wide range of hand selected products that were chosen to deliver value and quality at different price points to best fit today's educated buyer. Highly recommend!

Scott and Cori are wonderful! I first worked with them years ago to renovate an old home in…read moreMeridian Kessler. Their windows transformed the look of our home- we constantly had people stopping to ask what type of windows we had! After moving, we're building a new home and Scott and Cori have been patient in listening to our vision and thoughtful in helping us to achieve it. They've also been respectful of our budget and helped us stay within it. They make the process enjoyable and less daunting. JR is also a huge asset to their company- he's organized and always professional. Fay has been super helpful in us finding a long lost door paint color and is always so genuine and kind. I just can't recommend their whole team enough.

This is one of the best companies to have windows installed, the quality of workmanship, the…read morematerials, and the caulking of the windows are superior. We have been in a remodeling of a 1970s home for 7 months and this company was the most efficient, professional and hard working crew. The salesman Phil is a expert and knew exactly what was needed. Kudos to Elite windows.

Called out for a quote after vendor contacted me on Facebook chatter page... came out, Bsed for…read morecoupe hours and never got the quote. Texted next day and said have to me right away... never got. Had to track again. Called, texted, emailed Carl from web page, and even submitted request through website. Nothing. Then text next day again. Got a quote. Contain language that was promulgated and seemed off; questioned and ask for follow up. Again, nothing. No call back. No email. Then did a review on Facebook and Carl threatens me because I left a negative review. Red flags. Stay away. Poor customer service, lack of professionalism, subpar sales experience, and owner is more worried about image than customer experience. Dude chill and respond to consumer. You literally had a deal, promised measurements, rush order, and then flaked out. Be made at employee who didn't follow up and cost you a deal and future business for rehab business with owner of this house. Hopefully they can learn and grow, but stay away. Red flags.

Although the process was lengthy and minor issues had to be resolved these guys (and gals) stand…read morebehind their product and installation. I would recommend them and also would use them again if needed.

I highly recommend this company. It will be a great experience. Steve, our Sales Rep, set us up…read morewith exactly what we wanted and needed at a fair price. The office staff was amazing at communication as the process took place. Scott, David and Brian are an incredibly efficient installation team. A great way to do your business with local & family owned.

We had windows and our doors replaced by Fadely. While the windows seem to be install correctly, it…read moretook way over what they said it would take. The two guys would come for a couple of hours and then leave. The doors are other issue all together. We had all our exterior doors replaced and a screen door added. The screen door fell apart within the year. The front door has warped and we are unable to open it. Another doors on the garage wad not properly install and did a quick fix. If I would do over again I would have gone with another company for the doors. The windows they seem fine just the length of time to get them installed.

My overall experience with Fadely Home Design was excellent. Chris measured my 10 upstairs…read morewindows, addressed all my questions, and provided a fair estimate in a short amount of time. Other companies I contacted delivered high pressure sales and inflated the cost to appear as if they were providing a tremendous discount. Mike, and team, were able to install the windows under extreme winter weather conditions. Everything from ordering the high-quality windows, to delivery, to installation were handled in a professional manner. I highly recommend Fadely Home Design.

Everyone was nice and respectful. They did a amazing job on installing my windows and sliding glass…read moredoor. You can really tell that they really care for their customers.

These guys were great to work with! I had a window-replacement project that others couldn't fix,…read moreand they came in at such a reasonable price, were so professional AND, the guy who fixed the window noticed one of my other window screens was broken - and fixed it too! I'd work with them again for sure!

When we purchased our home in September 2020 the original homeowners had purchased the bow window…read morefrom simplicity, siding and windows and we were in charge of the install date. Initially it was noted on the receipt that the window was ordered on July 8 and would be expected delivery of September 7. We purchased and took ownership of the home on September 2. I started reaching out and contacting the contractor on September 7 and every two weeks to find out if the window had come in however, the window ended up, not arriving until the end of October. On October 27, 2022 the owner and his crew arrived to install of the window. Prior to the installation I had discussions with the owner that we wanted the roofline to remain the same and was confirmed by both the owner and his crew that it would be, in fact, the same roofline above the window. During the installation at some point I did leave to pick up my daughter and came home to find they had demolished the roof that was above the window and just encapsulated the area and space where the roof used to be. After many discussions with them they said this is how they do roofs now however, this was not what was discussed, and I wanted to get the roof line fixed back to what was discussed and intended to have a roof above it. We have been waiting since October 27 of 2022 to have this roof fixed back to the way that it was supposed to be installed. On March 3, 2023 we discovered that our window was leaking and damaged the windowsill inside the home. I had contacted the owner who came out to investigate and told us that we should try soaking the window so we can try and see where the water is coming in. He told us also that he wanted to wait for warmer weather to be able to investigate this more. Well, I waited. I reached out to all side window company and they had an associate Harold come out to investigate the window and they determine that it is not a window defect, but in fact, is an install defect issue. Per the owners request on April 23 we soaked our window to find out where the water was coming in and determined that it was in fact from the area that he encapsulated as opposed to making a roof. They did not put on enough silicone caulking. The caulking was poorly put on and is now all over our existing soffits on our home. On May 18, 2023 I had reached out to the owner and let him know that I needed this roof fixed and the damage replaced. He sent a team out to do a roof and when they were about to install we determined that they were going to do a roof that was not agreed-upon and not what we had discussed at all. So Work had ended again. They put more caulking in the area where they felt the water was coming in to try to remedy it. We have now been going back-and-forth with the owner about coming out to get our window fixed and our roof line corrected since May 18 of 2023. Every time he makes an appointment and says he is coming, He either does not show up, states that he did not send a text message that he thought he did stating he needed to reschedule and/or makes an appointment date and then goes out of state and says he is not available for that appointment . At this point our window has areas where it could still potentially be leaking, as well as mold, growing from the water that did come in the areas that were encapsulated. There is black growths on our windowsill that I am not sure if it was mold, growth or anything like that. At this time we are simply wanting our roofline fixed and window corrected. The owner is no longer returning our phone calls or messages, and is making no effort to rectify the issue

Did a fantastic job on the roof and cutters. The workers were great, and knowledgeable, and very…read moreprofessional. After the job was done, they clean up all of the trash and nails on the ground.

Asked for quote and he was here to assess and provided the quote. A bout a week later they were…read moreputting up our gutters. They put on the exact color, nice tight fit and looks great with our home! Way to go Lock & Ladder for excellent service!

Owner is extremely rude and impolite. If he can't be respectful, it's highly unlikely that he'll…read moretreat your business with respect as well. Given how many positive alternatives are in the area, you should avoid this company at all costs.

Needed glass for a couple curio cabinets. Did an online search and found Carmel Glass and Mirror. I…read morewas able to order online. They told me 3 to 4 weeks out but it took only about a week. Either was fine. Picked up glass today. It was wrapped in paper and ready to go after paying my balance. I was going to order from an on line company and have it shipped but CG&M was actually less expensive and not far from my house to pick up.

Owner came out personally to measure our bathroom remodel. Prompt, professional, and obviously…read morehappy with what he does. The service crew who installed were in and out quickly. Supporting local and getting beautiful glass for our home. Highly recommend for quality , value, and professional knowledge.