The people you interact with aren't the easiest as I requested a quote for a new rail, new rollers…read moreand then added a lock mechanism (which would not stay in the door as it seemed like the spring was worn). It seemed like they didn't even read my online submission as they called and immediately tried to schedule an appointment without providing a quote. After declining a $600-$800 amount, we hung up. I then received multiple phone calls from a couple of different people and agreed upon a $500 = tax for ~$542 to replace the rails, rollers and fix the locking mechanism. When the apparent "unrelated" worker showed up, he informed me that they did not replace rails (Youtube videos showed otherwise but regardless...) but he would clean it. When he had completed the roller replacement, he was unaware he needed to fix the locking mechanism. He then replaced it as it was a mechanism that had to be replaced vs. repaired as it was enclosed. When it was all said and done, the rollers were replaced and the lock was replaced but the rail was not replaced and I was charged ~$30 more than agreed upon which was already higher than I thought it should be. The worker was excellent but the rest of the experience was lass than desirable in my opinion.

They came out right away and adjusted my sliding glass door. Got the handle reinstalled and lock…read moreworking. They also fix garage doors and they're locksmiths.

Excellent Service and Top-Notch Quality…read more I am very please with the new windows they recently installed for me. The quality of the windows is outstanding, and a huge upgrade for my home. + worry free warranty for life! It's great to support a veteran-owned business that truly delivers. Highly recommend!

From the owner: We are a Veteran and Locally owned company founded on the premise of transparency, integrity, and…read moreabsolutely no high pressure sales tactics. We want to provide good advice and information so you can make the best decision for you and your home when it comes to a window or door project, even if that ends up not being Homefront Windows and Doors

Glass Guru came recommended from my realtor and a handful of neighbors. They were very prompt in…read moreall communication and got my estimate in within days of inquiry. They were much more flexible with dates and times that I had requested because of a busy works schedule compared to the other companies I had reached out to. Their servicemen were super friendly and conversational, but they were also efficient and speedy. I hope I don't need new windows again any time soon, but I would recommend them in a heart beat!

Arrived as scheduled, was quick and efficient w measuring for window replacement. Not particularly…read moreimaginative w window design or suggestions for updates. In follow up communications, answers were curt and not particularly inviting to ask more as needed. Clearly they dont need our business. Pricing was reasonable compared to others.

They did an outstanding job cutting a special glass piece for a clover shaped table we have. They…read morewere timely, had great communication and the pricing was fair. Job well done!

The worst glass shop ever! Don't bother using them. Not willing to correct their own mistakes. Not…read moreprepared for scheduled meeting, and the owner has an attitude. Run away from this place!

I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

Apex windows review We recently had nearly 30 new…read moretriple-pane windows installed by Apex windows. We are very pleased with the quality of the product and the services provided. The first thing we noticed after the installation was how quiet the house was compared to when we had double-pane windows. The triple-pane windows significantly decrease outside ambient noise. The windows function well and have nice features such as double-hung panes and removable panes, making cleaning easier. Installation services were professional and timely. Out of nearly 30 windows, we had only four with minor defects, and Apex replaced them quickly. It was also nice that the price for the triple-pane windows was as low or lower than double-pane windows offered by competitors. We are happy with our choice of Apex due to their high-quality products, professional service, and reasonable prices.

Extremely Disappointing Service and Communication…read more Unfortunately, I cannot recommend Apex Energy Solutions based on our experience. In March 2024, my wife and I purchased replacement windows from Apex after a salesman named Derek came to our home. Derek was professional, knowledgeable, and did a great job during the sales process. We were told the windows would be installed in July 2024, but they were ultimately installed in early October--about three months later than promised. The installation crew itself did a good job, but we had several problems afterward. Some windows were ordered in the wrong size, a bathroom window came off its hinges, several window cranks were not properly attached, and multiple windows--including one that had already been replaced--would not close properly. Jason, Derek's manager, inspected the windows and recommended that some of them be reordered. We were also told that Apex would provide credits for screens that were different from what we were shown during the sales process, as well as for lead abatement that we paid for but which was never performed. Unfortunately, the biggest problem has been the lack of communication and follow-through. From January 2025 through March 2026, I repeatedly contacted Derek, Jason, the local Apex office, customer service, and multiple managers. I was repeatedly told that someone would look into the situation and get back to me. In many cases, nobody ever did. In September 2025, Rakiya from the local office told me that the replacement windows were in stock and that she was working with Jason to schedule the installation. I never heard from either of them again. In February and March 2026, I contacted customer service again and was eventually connected with a manager named Djordje Markovic, who said he would check the warehouse for the replacement windows. Once again, I never received a follow-up. I eventually contacted GreenSky Financial in March 2026 for assistance. To their credit, they were able to get the credits for the screens and lead abatement applied to our account in April. However, as of August 26, 2026, we still have not received the replacement windows Apex agreed to provide. I understand that mistakes happen, but what I find unacceptable is the lack of communication and accountability afterward. We have repeatedly reached out and given Apex numerous opportunities to resolve the issues, yet we have been unable to get anyone to take ownership of the problem. The initial sales experience was excellent, and the installation crew did a good job. Unfortunately, the company's customer service and follow-through after the sale have been extremely disappointing. **After more than two years, we still have unresolved issues with our windows. Based on our experience, I cannot recommend Apex Energy Solutions.**

Wow! From my very first conversation with the owner, Joe, to my last handshake with the installer,…read moreMatt, I have been more than satisfied with the service. I got 8 windows replaced for my condo this week and I instantly notice the change in airflow (or lack of) now that I have a sealed tight home. I had serious drafts coming in from all over the house due to old windows. That is gone! I also notice my home being 80% quieter of outside noise (traffic, neighbors, dogs, barking) because of the high quality Okna windows that Joe recommended for me. I just took a nap and wasn't awoken by something outside for the first time since I moved in! I have to brag on Matt Boyd, the installer for a little bit. He was the most courteous person, friendly and trustworthy while he was in my home and with regard to keeping me updated on the 2 day project & expectations. If he is available, I HIGHLY recommend you request Matt to be one of the main installers on your project. Joe, thank you so much for not selling me windows, but allowing me to purchase windows and a higher quality of living from you and Mr. Window. You will be the only name that comes to mind when I make recommendations to friends and family in the future! Thank you!!

My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

I had a sales rep come out for a quote. There was a lot of game playing and a lack of transparency…read moreover what kind of discounts (if any) they were offering. I felt like Pella's focus was their own bottom line instead of the customer.

We had a service tech over here yesterday by the name of Elliot, to install new screens in our…read morelarge Pella screen doors. His workmanship was outstanding! Not only did he just replace the old screens as his work order indicated, he also cleaned and balanced the the tracks and rollers on our glass doors as well, both now work like new !!! The second part of his work order was to repair one of our pull down window screens. His initial thought was that we needed to order a new track, but he told me he first wanted to take it completely apart and see what the actual problem was. Turns out, a simple spring was disconnected to the return! It took a little longer to fix, but he saved me the cost and delay of ordering a new one! Kudos..... to Mr. Elliot and who ever trained this gentleman, they did an EXCELLANT job!!! Thank you McComb

VP for Factory Direct contacted me yesterday and apologized about the whole incident with their…read moresales person. He also offered me the same pricing as before on the windows and gave me great price on the patio doors. He had rep come out to the home and sign the contract the same day. I appreciate the fact that someone did reach out to me and took full responsibility and made everything right. It's amazing how one sales person can leave a bad impression about the whole company. However. VP Brad was very sincere and changed my outlook of the company again. Thanks Brad for making everything right. I do really appreciate good service and a person who can take responsibility to make things right. Cheers.

I called Factory Direct, Indianapolis, after I read their add. There is a coupon in the add that…read morestates "HOUSEFUL OF WINDOWS ONLY $2495 Complete with installation. Purchase 6 or more Energy Efficient windows and we will upgrade six windows to Supreme Energy Effecient windows ABSOLUTELY FREE. Plus: CALL NOW and we will add free premium Low E and Aragon and FREE grids. I hope the in-home rep, Terry, isn't on commission because the guy, Tony, blew the sale. I got an email from Nathan Brown, the Managing Director, with the price quote and it is over $7,000. Terry had a person named Tony on the phone. I asked Tony what happened to the $2495 and he became aggressive and his tone was hostile . He said he knew what the add said and it was for only 6 windows; that there is a statement to refer to their web site for complete details (Nope, not any place in the add). I then asked about the pricing on 2 windows that would be different and he rudely said thats not included in anything. (I already knew that) At best their add is Bait and Switch and at worst it is False Advertising.