In August 2023, our neighbor let me and my husband know that some of our shingles were damaged. With the roof being original to the house and close to 25 years old, we knew it was time to replace it. After doing some online research about shingles and the different manufacturers, I started contacting roofing companies, and fortunately OpenBox Roofing and Restoration was one of my calls. From my first contact through the completion of the roof installation, they were excellent! I called five companies, and of all of these OpenBox was the most responsive. Niles Hall was the project manager and he arrived the next day. After doing a thorough inspection of our roof, including climbing up to visually inspect it (two-story house), he sat down with us and explained what he found. With OpenBox being an Owens Corning Preferred contractor, he walked us through his recommendations, explained the roof replacement construction with visual illustrations, and left shingle samples. He even recommended a shingle color (Midnight Plum) that we decided to go with, and it looks terrific and neighbors have complimented us.
Our lot offered some challenges in that we do not have a driveway, but Niles took ownership of the issues and figured out the logistics to make it work. (Note: The other roofing companies said it would be OUR problem to sort out.) He also took note of the extensive landscaping around our home and explained what his crew would do to prevent or minimize any damage to plants, and steps they would take after the roof was done to clean up any remaining roofing materials.
After our meeting, we had a quote in hand before the end of the same day with different pricing options depending on the premium level of the shingles. OpenBox's pricing was very competitive compared to the other bids I received, while offering more. Also, they provided in writing the workmanship and shingle warranties that would be given by OpenBox and Owens Corning. Before committing to a vendor, I asked all of them to send me proof of insurance and bond, but only OpenBox came through. I worked with Megan Hughes who like Niles, stayed in contact with me and answered any questions that popped up.
Niles and Megan made the whole process as worry-free as possible. We are very happy with the finished roof. If you are collecting bids for a roof replacement, I highly recommend including OpenBox as one of your calls. read more