I'll give it two stars because during lunch hour(s), this place is jumping, and the food is fresh and fast. However, I work the nightshift, and when I leave my job either at 4 or 6 a.m., my brood is craving "the crave", and it's like this White Castle is a totally different animal during the early a.m. hours. Real castle burgers can only be purchased at none other than White Castle. There's nothing like them anywhere else really (not counting the frozen variety in supermarkets which I tend to avoid). Which can only explain why, after years, yes years, of very poor early a.m. service, and very poor a.m. food quality, is why I would return during "normal" business hours. Avoid this place at all cost during the early morning hours. The crew really doesn't want to service the customer because they're too caught-up in either checking in a supply delivery, or, doing their electronic bookkeeping tasks on those small register units, etc. I've gotten served some pretty old and dried up garbage during those hours than I'd care to mention. The supervisor on duty will actually try to deter you by saying "well, I'll have to do a grill, it'll take a little longer", meaning they'll have to make fresh burgers (Hey, what a concept!!!?? Fresh food!!!! imagine that!!??), and you'll have to wait. It got so bad at one time to the point, I got home (after using the drive through) and called them to report the questionable food, and thankfully, one of their daytime mgrs, a nice guy (obviously really interested in good customer service, and I don't think he's there anymore for that reason), gave us a whole brand new, fresh order when we returned (and then some). I noticed another reviewer said they've found the place locked during the early morning hours, and I'd have to agree. I'd gone to the drive thru speaker, got no response (again, too caught up in other tasks other than servicing the customer), drove around, parked the car, got up to the door, and it's locked. You know, if you're a 24 hr establishment, then be prepared to offer your services 24 hrs; and if not, then close the place up and reopen when you're able to do so. Reporting a complaint on their website, or even speaking to one of their field mgrs (when they call you back) is pointless, because they'll just send you an apology letter with coupons for free burgers; instead of just addressing, and correcting, their issues, of which there are many during the afterhours and early a.m. hours. This place needs their upper mgt to drop in on them during those early hours and see for themselves what goes on, but that'll never happen. I think they already know, and they just can't find a staff willing to stay on with them. read more