I came here the other day because I was super hungry. I ended up very disappointed in the service that was provided here. The staff: The cashier was busy playing on the cell phone instead of taking my order. The cashier then took my order and told me the amount that I need to pay and just walked away from the register to go back on the cell phone. The cashier came back 15-25 minutes later to take my cash. I told the cashier I wanted two drinks, but the cashier only charged me for one because that person was busy playing with their cell phone. I do not understand where the supervisor or manager was at this location. A line started to form here, and this cashier took long to help these customers as well. A few customers even left and stated that this was ridiculous. Pricing: The prices here are like any fast-food restaurant that comes up to $8 and up for a meal. The restaurant was clean but there were no garbage debris anywhere visible to the customers. No. 1: The 4 cheeseburgers, french fries, chicken rings, and a medium coke was what I had ordered. After consuming this food, it gave me a stomachache and I wasn't feeling good for the rest of the night. I do not believe that they cooked the food all the way as they were operating at a snail's pace. Overall: I do not recommend this location, and I would never come back here after the terrible service and the stomachache from the food. read more

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I always stop Here for one or fifty cheeseburgers when I'm in nj !! Got two sacks of 20 to take home after I downed a bunch of double cheeseburgers. !!! The best !!! read more

White Castle - Chee burger chee burger chee burger !! - Burgers Near Me - Metuchen, New Jersey

So far I haven't had any problems with getting the wrong order and the food being messed up but the ambiance is okay and the customer service definitely needs to be worked on because you can hardly hear when talking to the worker at the drive thru machine and it needs to be fixed for sure plus it really needs to be much louder read more

I ordered two sliders with a little customization (mustard, no ketchup, extra pickles). I got no ketchup, no mustard, no pickles. So I guess one out of three? And they were cold so. . .maybe no more White Castle for me. read more

Decent location, lines tend to be long on the weekends. They are open 24 hours. Once you actually get the food, it taste pretty good.

One thing I do want to call out: there's a vintage, all-white 1930s photo used as décor/branding imagery. THIS IS THE ONLY PICTURE OF PEOPLE IN THE STORE. It's a striking picture, but it doesn't reflect who lives, works, and eats here today. Metuchen and the neighboring Edison area are among New Jersey's most diverse communities--significant Asian, Black, Latino, and multiracial populations call this area home. If you want to celebrate local history, please also celebrate the people who actually make up this neighborhood now. And since the photo evokes the chain's early years, it's worth adding context. In the 1930s and well beyond, Black diners across the U.S. often faced exclusion and unequal treatment in restaurants. Historians have documented incidents involving White Castle itself--for example, a 1938 case in Whiting, Indiana, where four Black patrons were refused service. Civil-rights organizers also pressured White Castle on discriminatory practices, such as CORE's protests in the Bronx in 1963. Acknowledging this history alongside the nostalgic imagery would make the brand storytelling more honest and inclusive. Bottom line: Food and service here are solid for what White Castle is. But I'd love to see the Metuchen location (and the company) pair those throwback photos with a short note or display that recognizes both the diversity of today's customers and the full scope of the past--good and bad. That small step would go a long way in a community like ours. read more

White Castle - 1930 picture 3 white women eating in a restaurant blacks cannot dine in. Only pic in the restaurant in a diverse community. - Burgers Near Me - Metuchen, New Jersey

It's White Castle, nothing like those steamy sliders. Super fast friendly service, never have issues at the drive-thru. And the ambiance is White Castle. read more

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Waited 25 minutes for my food on a slow night with minimum 8 people behind the counter. Ordered original sliders (onions and pickles only), they gave me cheese and COATED the sliders in more ketchup than I have ever seen. I should've listened to the other 1 star reviews. read more

You have to try a White Castle Valentine at least once in your life!! Reservations only on this day after 4pm and make sure you book early. They dress up the restaurant, have a waiter take your order and bring you everything. A special menu that has shareable combos. They put effort to make it special. It's fun and everyone that goes is in a great mood, probably because it's BYOB!! Great job White Castle and staff, you made this a memorable Valentine. read more

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Went to this White Castle on my break at work. Closest open fast food spot. I was in this line for THIRTY minutes because there apparently are only two people allowed to work overnight. Had to be at least five cars in front of me. I ordered the 1921 Slider combo. It was ok. It was edible at least. Don't think I would go back though read more

White Castle - The exterior - Burgers Near Me - Metuchen, New Jersey

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I love White Castle. It's a must stop whenever I come home to New Jersey. Cheeseburgers, onion rings and a chocolate shake. No one does a chocolate shake like White Castle. This location scratched my itch. The staff was nice enough but the service definitely could have been better. read more

White Castle - Burgers Near Me - Metuchen, New Jersey

Your typical White Castle! Came here as was working in the area. Employees could be friendlier.. felt like I was bothering them to order. Waited at the counter for a few minutes before I was acknowledged (truthfully, almost left just because of that). read more

White Castle - Burgers Near Me - Metuchen, New Jersey

holy shit they literally took an hour to finish my food, mind you I literally ordered ahead online!!! mad people got their food before me even though they ordered AFTER me... 6 people, all working at once for what brother?!?? they get NOTHING done read more

Very underwhelming and nowhere near as good as the other white castle between rutgers and princeton. The buns were super wet (and yes, they cook with steam and all that), but the bread part of the slider was so wet it literally looked like dough. read more

Ordered a sack of cheeseburgers with pickle. We did NOT order any ketchup but every one was DRENCHED to the point we pitched them. Tell me that you hate your job without telling me that you hate your job. read more

Staff is rude, trying to read my order on my phone but aggressively taps my phone in a rush, then walks off and it takes her 5min to come back and then i have to ask her again read more

Great food. Great employees. Convenient hours. Drinks are good. Their app is shaping up nicely- greatly improved since its premiere. The deals are sometimes great but inconsistent. Still a staple over the years. The taste is close to that classic taste but they've probably adjusted some recipes to keep up with the times and the note health conscious perspectives of the day. read more

We came here as a family while en route to seeing other family. This location was pretty busy when we arrived so we had to wait to place an order. The food came out quickly and the staff was nice. But one staff member was listening to her phone on speaker while we were there so that was annoying. Otherwise, we liked the food and would come back, but maybe do the drive thru. read more

The food was good and the service was great. The wait time was decent overall a good experience.

I don't expect much from white caste, however this is one of the weaker locations. They stay packed, no matter if you go inside or drive thru, and that's usually a good sign. It SHOULD also indicate that the food should typically be fresh due to the high turn over. Unfortunately that's not the case. The burgers are consistently soggy and the fries never seem hot, and are constantly lacking salt. I know White Castle isn't the healthiest option and that's fine because I know what I signed up for when I pulled into the lot; but at least have the fries on point to compliment the rest of the bad decisions I ordered in the bag. Customer service seems to be absent, not a complaint because I'm expecting it no matter who is at the window, they all seem bothered and annoyed, so at least I can say they're consistent in that regard. Nonetheless i eat White Castle probably twice a year, so I'm sure I'll be back to this location at some juncture in 2023, it's only American that I do. Happy feasting folks! read more

White Castle - a side view mirror of a restaurant - Burgers Near Me - Metuchen, New Jersey

if you want "fast food" this place its not where you should stop by ... it took them.more than 15 minutes for some classic sliders and onion rings and that was trough drive thru... read more

Always too slow. I don't understand why they are always slow even when they dont have customers

Slow forgot half order manager is so rude never again calling corporate what a sad place for food or even any type of respect

I am visiting from NC. I haven't had a White Castle burger in years. As I walked in to stand in line there were 6 people all waiting on orders. I stood in line waiting to place an order. No one and I mean no one acknowledged me. I stood there for 6 minutes. When someone finally did walk up to the registered he went to take his break instead of a simple " it'll be a minute". The staff that was there they all looked miserable barely shuffling around and avoided eye contact with the patrons that were waiting. It was a terrible experience and If I wanted to eat at a White Castle it would have to be this one since it's the closest to my location I'm staying at. I will not be returning and am almost as disappointed as the workers who clearly did not want to be there. I hope they find joy elsewhere in life. read more

Food was good and hot. The service in the drive thru was fast. Would recommend for a quick bite.

Customer service was terrible. Fries had no seasoning on them and sliders were trash. Highly don't recommend going to this place.

You guys!!! I did something I haven't done in about 25 years! Something many of you probably take for granted! I ordered a burger and fries through a drive-thru!!! This veg-head was so stoked!! White Castle is now offering a plant-based burger dubbed the "Impossible Burger"...and it's fantastic! It's super insanely juicy and very flavorful!! The texture is great too. It's probably one of the best veggie burgers I've had! Pair it with those tiny diced onions and pickles they so famously serve on their adorable little sliders, and I'm in heaven! It's offered with smoked cheddar cheese, but they have no issue making them without. Just bring a little patience because they don't have these pre-heated. They are grilled to order. Lucky us! They'll always be super fresh! I called before headed over just to be sure they would have it and the kind gentleman asked how many I would need. "Twenty?" he said! Ummm no, but I guess some veg-heads out there are stocking up. I don't blame them. It's so good! I urge carnivores to try them! I think you'll be pleasantly surprised by these bad boys! So thankful and thrilled for my very own Harold and Kumar moment!!! I'm totally hitting up White Castle every time I'm in these parts now. This location is 24/7 for anyone with hard core munchie cravings! The revolution is happening!!! read more

Great burgers as usual. Took a while to get my 10 burgers out. Looked like someone was arguing back there. When you pull up to the drive thru window, I swear that's the best smell that ever came out of that window. I get even more hungrier for those damn burgers Lol The best part, well I think...is that drive thru lady Paula... Her voice is very rhythmic and super friendly, and after a night of drinking.. She makes you feel happy after ordering hahaha. " Welcome to white castle, Hello, my name is Paula may I take your order!" Lol read more

White Castle - Turkey dinner slider limited edition. EhhhhhHHH it's ok.. Turkey burger, cranberry sauce and sweet potato fries - Burgers Near Me - Metuchen, New Jersey

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The one on Route 1 North is just awful. Service is very slow and that's for both the driver up and going into the restaurant. The place could use a good cleaning but the food is a constant for years and years and every once in awhile , we go in to get our cravens and we are good. read more

Went to this White Castle for the first time on 1/14/20... Ordered thru the drive thru.... Service was excellent and so was the food that we ordered.... Easy to get too off exit 130 south on the GSP.... read more

This is an updated review. I have been to this location a few times late at night through the drive-thru. It is hit or miss depending on who is making the burgers. I have had good experiences with the staff and the 1921 sliders; they were awesome at this location. But I have also has burnt 1921 sliders, which are terrible. And they forget the grilled onions. It makes a difference. Please make the whole burger like you are supposed to. When they have the right people making the1921 sliders, they are so good that I want more of them. But when they have a bad cook and leave off topping, I never want to come back. Please try to keep consistent service at night. And have some quality control. read more

Like most white castles the service time is awful. It's faster than fast food but the take out time is perplexing. The food is the epitome of take out places but i think they have so much MSG or something else that causes the "crave". read more

If you don't mind waiting for 10 minutes and dealing with someone taking your order who clearly has no idea what customer service is this is the spot to go at night! Oh and if you order anything different from the standard; so asking for a sack of sliders with no ketchup, expect only ketchup. Come for the food and the complimentary poor service and 50/50 chance of getting your order right. Or just go the the one on Rte. 18 in East Brunswick and save yourself the frustration... read more

I wouldn't even give it a one star. Horrible service. Rude employees. Wasn't acknowledged for over 5 mins even though we were visible. Came to pick up a mobile order. Service lady asked how much my order was with a nasty attitude. I said I don't know and told her what I ordered instead. She walked away and eventually came back with the order. She was definitely the rudest employee I've ever encountered. read more

Wish I can give zero stars. Very, very slow service. Additionally the place is dirty, come is out, manager has a bad personality and they are speaking and laughing in there own language. Never again!! read more

I pulled up to the drive thru, there were two cars in front of me. The dining room was empty so they weren't busy at all. I ended up waiting a total of 25 minutes to receive my order and that's after one of the cars left, before getting their order, out of frustration from waiting so long. I almost bailed myself but had a hungry family in the car. When I got my order it was wrong and they had to correct it. I was able to see 4 workers thru the window, 1 was working while the other 3 watched. Terrible terrible terrible service, ended up making us late to a party. read more

This location is very hard to park and manage through their parking area. Be mindful of the intersection it sits at for the traffic flow. This location isn't bad but isn't the best. The one closer to Edison is more consistent with their food cooking. Still give it a go. read more

I went there the other day, the person that took my order just straight sneezed into her mask twice. Didn't even bother to cover her mouth change her mask or anything. Then noticed that the rest of the people were either just covering their mouth or wearing it as a chin guard. It took 10-15 minutes to get my order. The food was soggy and gross. read more

I went to the White Castle on LaFayette Rd in Metuchen NJ and was not very satisfied in fact I was disappointed with how the customer service was and how the restaurant look. The crew member who took my order was nasty and had an attitude . Also the store did not look very clean at all , the floor looks like it hasn't been swept or mopped in months and my food was not hot at all it was room temperature. If you want a good White Castle to go to then I will check South Plainfield NJ at least you will be treated right and the order would be hot and correct and the store is clean read more

This is the worst fast food restaurant I have ever been to!! I went 3 separate times , all late night to pick up for Uber Eats and had to walk out! There are at least 8 people working there and it wasn't crowded but the staff is the worst.. they are walking around like zombies!! They are very unfriendly and stare at you and don't even ask if they can help you!! I had to keep asking if the Uber Eats order was almost ready as they walking around in slow motion like zombies!! 3 separate late night times the wait was so long I had to walk out and cancel the order!! There was only 1 other customer and the dining room was about empty.. I will never go there again!! Worst place ever!! Get some better late night workers who can actually for their job like a human! read more