Problems with their online ordering and Juliasa General Manager. I ordered a classic sack with no pickles and extra onions. Ordered food online using the app at 8:05. The app said food would be ready by 8:19. Arrived at 8:24 for pickup. They didn't even start the order. They had my food ready by 8:54. Asked to speak to the manager. Juliasa the manager was literally 5 steps away - she heard what was going on but didn't come forward for 3 minutes until I asked again. Complained to Juliasa about the time and she said they started the order when I arrived. I told her I was unhappy and she said that she was sorry and that there is nothing else she can do as she didn't treat this as a problem. She couldn't care less and appears to be untrained. There was a grub hub guy waiting all of this time too. The worst part was discovered at home. The sliders were prepared entirely wrong with pickles, little onions and they had no ketchup. read more

If I could give this place zero stars, I would!! The dining room is closed. The drive thru takes your entire life to get through. SUPER DUPER UBER SLOW! I think the only reason they're still in buisness is because people love the burgers. Service is a 0% they fail. read more

I hope you have more than one bathroom in your house! If your looking to loose a few pounds without keto BOOM look no further.

Excellent location. Gotta get a White Castle burger every once in a while. Food was fresh and just as desired. Super nice drive thru staff.

What the hell is this? My mother and sister did not feel good after eating at all, had terrible reflux and nausea. The sliders tasted like freaking school food you get from a middle school cafeteria. read more

This older woman here was so rude and unfriendly she basically yelled at me and cut me off the entire time-- they were really busy but that's not a reason to yell at customers especially a loyal paying customer ohhhh she made me so mad read more

It's White Castle... what can I say? I've been eating at different WCs since the 1950s. It's a childhood memory that I keep refreshing. I ordered 6 traditional sliders, small fries, and small chicken rings, a cross between an onion ring and a chicken tender. Basically chicken meat formed into a torus, and deep fried. They were good, but once is enough. It's a small store, eight 2-tops and two 4-tops. It was about 1.30 pm, and free tables were scarce. I lucked into a 2-top and enjoyed 4 of my 6 sliders + fries + chicken rings + drink. Total of $11.35. Rather unemotional counter girl. I probably won't visit this WC again. read more

Waited over thirty minutes for a simple order. Do not recommend if you need something quick

Good customer service it just a copy cat a northern Krystal good gut grenades What's shocked on how nice the young lady was at the drive through read more

Visting from Texas, we love white castles wish they would franchise down south. They where great, just made and ready to go. The pay system is somewhat confusing.. the Card machine takes Extremely long time to process, so long my husband noticed while we where in line, pay cash! We ate there one day and right before we got on a Airplane i said hey lets get a cravings box and take it home. ODDLY ENOUGH IT WORKED AWESOMELY!!!! And TSA let it go through as i didn't myself have a carryon, and they all had a good laugh. Good times, good times. read more

Me and my friend went there on Sunday Oct 22, 2017 and ask for two ten sacks no cheese. Guess what these people are not smart enough to know how not to put cheese on them!! Then we called in to complain and manger tells me she will have that manager call me the next day which she did, she even claimed she wanted to make this rite for us and to come back in within 90 days yet, of course when we went back to get them of course the manager claimed she couldn't do it cuz there was no note about it even though she never left the window. Do yourself a favor drive to Canton store. They are way better and make sure to give proper orders. read more

A real life White Castle!! Living in the west, these dont exist, only frozen ones. They have a bunch of different flavors here! Pulled pork, bacon and cheese, jalapeno, etc. etc. The regular ones are only 69cents each, we got the suitcase that comes with 30 burgers. Yummm, feels healthy already because theyre steamed, not grilled. When we saw other people walk in to take pix here, you KNOW theyre not from the east either. Plus the building really is a white castle, post pix later. We couldnt finish our 30 burgers, sides, and XL coke, so we ended up feeding a man outside, he was happy. :] read more

There was a point where this White Castle was so horrible to go to that it became a challenge to eat here. It was so slow that you often had to allocate 20 or more minutes to waiting in the drive thru. At the time it was also staffed with the kind of fast food employees that hate their job and squeeze every ounce of bitter irony out of their shifts. While I'm sure White Castle corporate would deny this next anecdote, I can say with 100% confidence that I once saw the drive thru guy smoke pot from a Coke can that had been converted into a makeshift pipe. Somewhere around 2007/8 this place underwent construction, and upon returning it also seemed to have eliminated many of the bad habits that it had been fostering for years. I'm happy to be a semi-regular of this particular branch, or at least as much as a sane person can be a semi-regular of a Castle. In terms of food quality, this place is very typcial to all White Castles. If anyone isn't familiar with the White Castle "thing", it's like this: small burgers that have been steamed. So they're less salty than McDonalds-style fast food but they also don't have as distinct a flavor. The restaurant then adds onions and pickles, throws it on a bun, and somehow that magic combo is why all of us White Castle lovers continue to go back. I don't know why it tastes so good, but it does. Once a year this chain has a Valentine's Day special, where they have candlelit dinners with table service, non-alcoholic champagne, and free cupcakes. I highly recommend this night; it's easily the most unique White Castle moment you can have, and the service is surprisingly good considering the staff only has to do this once a year. If you've had other White Castle meals and don't like their food, I don't know if there's any Castle in the history of the chain that could change your mind. For those of us who like White Castle, this is a highly efficient, clean Castle that is open 24 hours and has pretty decent service. It's White Castle. what else do you want? read more

In thinking about how to anchor my rating system with a one-star experience, I immediately recalled my two visits to White Castle while going to Michigan (GO BLUE!). I'm giving this place a 1 star for the following reasons, mostly because the food sucks and the pricing is screwy: - Harold and Kumar DEFINITELY over-hyped White Castle. Taste like crap, or having lacked the experience of actually eating crap, I'd say this might be the closest thing. - Pricing structure is completely out of whack. A "suitcase" or crave-case of 30 sliders have no volume discount. If I were to buy 30 of them individually, it'd still cost the same. WTF? - Furthermore on the pricing structure, a Jalapeno cheeseburger is all of $0.05 more than a regular cheeseburger. Does it only cost $0.05 more to carry the Jalapeno inventory AND train the workers AND add it onto the White Castle infrastructure AND be profitable? I think not. - Both times that I've been there, they were slow to a) get to the window, b) take your order, and c) repeat back the order correctly. Both times I had to correct them... The only reason I would ever consider going back there again when in A2 is if I wanted to see the freakshow that happens there nightly, around last call. read more

Worst service ever! Placed order on line and arrived at the time I was told it would be done. The order wasn't even started. The person at the counter said we don't know when there are orders placed so we don't start them till you get here. The reason I ordered on line is because it takes forever to get food here. They acted like we were bothering them by placing a large order. I will never come here again. Rude horrible people work here. read more

If you've had White Castle you know how addictive those little sliders are. They are cheap so you can shove your face with as many as you can handle. The clam strips sound off putting but are extremely good. Watch out for drink portions I got a large and it was basically a gallon of pop. It takes a couple minutes as they are making everything fresh but it's always worth it. This location has the friendliest employees I've met. read more

Eating sliders was our first order of business once we found ourselves in a part of the country with White Castles. We weren't even deterred by the clue of my cousin never having tried one despite having lived a mile away for 30 years.... we put it down to probably being a healthy Ann Arbor semi-vegetarian. Well, maybe she was saying it was too sketch, so we took our booty to go. That everything we ordered fit into a tiny bag, was kind of disappointing, and they certainly didn't look so good arranged for this camera photo sent to evoke jealousy in our off-spring. Hostage Gastronome was amused by their very characteristic responses: HG Jr. texted, "Lucky", Don't-Care-As-Long-As-It's-Food wrote, "Jerks", and Social Gourmand was partying in a noisy club so didn't answer. On to the eating... Double Cheeseburger was similar in taste to a McDonald's but not as good or big, and more expensive. The Jalapeno and Fish sandwiches were nasty. When we saw fried clam strips on the menu, we said, "oh, calamari", but we were wrong. I don't think anything was even named a "slider". I know we weren't the first to be led astray by Harold and Kumar. I get that it was about the craving, not the taste, but too bad the screenwriter hadn't chosen a place that could somewhat deliver... Krispy Kreme should have put up the product placement bucks! read more

White Castle - Life does not imitate art - Fast Food Near Me - Ann Arbor, Michigan

Cmon.. it's white castle! It would be pointless to review this place as if it were some fancy hamburger joint. I've been to a few white castles in my day and this one is on par with the rest of them. I remember driving down Packard with my friends late at night and ordering crave cases for each person and then competing to see who could eat the most within an hour. My insides were all f*cked up for the next week but that never deterred me from going back whenever the craving hit. read more

We ordered the jalapeño cheese sliders, a sack of onion chips and their loaded french fries. The food here was better than any other White Castle I've ever been to. The sliders seemed well prepared enough that they weren't left soggy or too dry. The sack of onion chips were freshly fried and crisp. It basically melted in my mouth in every bite. The loaded french fries had a good amount of cheese and bacon on top which was definitely a plus for me. Overall, friendly customer service and great food. We will be returning for more :) read more

I love the jalapeño sliders. Best things to eat at midnight. They are giving away 2 sliders if u do there survey.

Service is also slow when I come here. Never really any good customer service. The food is good though

Literally the worst fast food experience I've ever had in my life. I decided to grab a quick dinner later in the evening one night and wound up waiting 45 minute in the drive-through line (I comtemplated leaving SEVERAL times, but ultimately decided not to). When I FINALLY made it to the speaker no one greeted me for 5 min. Then I was asked if I had an online order. I said "no". After 5 min of sheer silence from any employee, I asked "can I order here?" He said "yes, but it will be a 30 minute wait". He was very rude and unprofessional about it and gave no reason why it would take so long, even though I already waited a remorseful 45 minutes. He just kept repeating "it will be a 'bit' of a wait" when I asked any sort of question. I left and went to the nearby Wendys and was in and out in 2 minutes flat (literally), and honestly, probably with better food. read more

Meh. Underwhelming. I'll be honest. I've only wanted to go to White Castle because of the movie - which I haven't even seen. And then my mom got their frozen burgers one time when I was a kid and I thought I liked it. My sister came to visit me and as we were driving home we made an spontaneous decision to pull through the drivethru. Their burgers are small. And seemed too expensive individually to be that small. I definitely wasn't expecting that. I probably came in with unrealistic expectations but nothing really blew me away about their menu. Maybe I didn't know what to look for. I did appreciate that the guy patiently waited for us to take forever to decide what we wanted in the drivethru. As such we didn't go inside and I can't judge. But the food didn't wow me. I would have needed quite a few of those sliders to fill me. The sliders were also meat, ketchup and some onion slices - not much substance. But all in all, it's not a bad place. I'm sure it's staple fast food to people from the area, but I have no burning desire to return any time soon. read more

I had never been to White Castle, but thought I would try it while visiting Ann Arbor. I got the Chicken and Waffle slider and it was amazing. For fast food, it was great. Prices were reasonable, service was quick, staff were friendly. read more

White Castle - It's messy, but so delicious...chicken waffle slider - Fast Food Near Me - Ann Arbor, Michigan

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I felt inclined to leave a review after a quite unpleasant experience at this White Castle location. Two of the people in my party were extremely excited to try the new Impossible Burger and after accepting their payment and the 2 employees talking quietly to each other they told us that they couldn't make them for the 2 people. On top of that, they served the other 2 people in our party burgers that tasted like they had been sitting out for about 6 hours - dry as a desert. On top of that the employees there were rude and just tossed us our food like it was being thrown in the garbage, which is what it tasted like! I know it's White Castle and I was not by any means expecting greatness, but come on! read more

Food is good for what it is. Nothing "fast" about this fast food place tho. I've been sitting in line for over 15 minutes now and the only car in front of me still hasn't budged. Seems to be the case every time. Whatever, sliders are good. I'm not looking forward to the mud butt tomorrow tho. read more

Waited over 30 minutes in the drive-thru for four burgers. Unacceptable. Unsure if they were understaffed or what but I was incredibly disappointed with my visit. read more

Eat before u go there. By the time u go thru the drive thru you'll be hungry again. To long to wait.

Hamburger needs a makeover they all taste the same why not do as the other hamburger joints and offer a variety of hamburgers. And different taste and size read more

Was craving White Castle at like 9:30pm and looked up to see if there open and it said 24/7 but nope went there and they told us that they are closed and done taking orders for the night at 9:30 like really come on. read more

Over 20 minutes and still not to the order box! Nobody in line, no cars moving.... Total BS, horrible for service. If I wouldn't have promised my aunt some White Castle I'd be gone!!! Horrible!!! read more

I like the occasional White Castle fix but this particular franchise is batting around .900 when it comes to screwing up my order. They tend to be very slow as well read more

I miss this place, used to eat here all the time when I was still living in Ypsi/Arbor. Now I live in California and there are no white castles here, although we have in n out I do miss the white castle once in a while, the taste is just unique and special compared to other fast food. Anyway, this was my favorite place back in the days and they always serve fresh and hot sandwiches. Never experienced anything out of the norm so I recommend this to everyone. read more

Visited on January 8, 2017 at 2:40pm. I took a friend who had never been to White Castle. I used to love the place, but on this particular visit we discovered a black, curly hair on the burger in the cheese. We both about puked and now are unable to go to any fast food place where the food is not prepared in front of us now. Thanks Ann Arbor White Castle. read more

White Castle - See the hair in the cheese - Fast Food Near Me - Ann Arbor, Michigan

This is the slowest wc in the chain. Seriously I prefer the ones closer to Detroit, but you're in A2...what are you going to do.

I had to eat here because of the man in my life. No regrets. Well the guys are nice if you are nice to them, seems like hard workers. We enjoyed their little burgers and their mac and cheese bites are yummy and I love their iced tea also. They are always busy. read more

I had White Castle at 1 a.m. I woke up feeling wrong, and that is the right way to be after eating at White Castle at 1 a.m.

I could not believe it when I drove down the road and saw this place. I didn't really believe that places like this actually existed in real life. I mean, sure, they have it in that Harold and Kumar movie, but really? They have these places in real life? I had to try it out. The food is fine. It's fast food. You're not getting anything special with it. So, If you're okay with that, then you'll be fine. Otherwise, your only other option to get some Whitecastle burgers is hopefully in the frozen food section of your local grocery store. read more

This was my first trip to White Castle. I knew them only from the movies and the frozen varieties sold across the country. I truly hope this White Castle location is not an accurate representation of the chain. This place was so dirty. I went at 2:30 on a Thursday, and I was the only customer there. To their credit, they took my order quickly. When I asked the counter-guy if the burger had ketchup, I got a barely audible non-word. I had to ask again. The meal came quickly, and I was glad it was on a tray, as every table was dirty. ALL of them. The floor had trash and spilled food/drink everywhere. I found the 'cleanest' looking table, and took a seat. The tile wall beside the table was spotted with dried condiments and grease. My drink of choice was out of syrup on the soda machine, as was my second choice. When it came time to leave, I took my tray to the trash can to dump my empty containers. There were at least 8-10 trays on each trash can. Some of my favorite eateries are hole-in-the-wall joints. But I expect a chain restaurant covered in tile, to be cleaner. I expected at least one table to be clean. I counted at least six employees on shift at the time. Management or at least a shift-leader needs to make a regular walk through the dining room and restrooms. I'm flying home tomorrow and I hope to God this food doesn't make me sick on the plane. read more

Filthy restaurant! Every table was dirty, both garbage cans were overflowing, the tray that my food came on was dirty and the food took forever. Will not be back read more