had an incredibly attentive wait staff and employees bringing out waters, napkins, and sauce. employees truly went above and beyond

Sometimes a burger just hits the spot. We visited recently for a dine and donate event, so we felt slightly better about eating burgers since it was for a good cause! Ordering was easy, then we waited a reasonable amount of time until the food came. My burger was exactly what I was craving. Fries were good, but I got the spicy ones and felt like they were maybe a little too spicy - I would go with the plain ones next time. Solid spot for a good burger. read more

Parking is available all over the plaza. My husband and I think it is better to pay slightly more for more quality ingredients. I also filled out the survey that one of the employees brought over. He was friendly and kept checking in on us. I looooved the root beer float! Haven't had one in years but it didn't disappoint! Their frozen custard is so tasty! I got the chicken sandwich and kinda regretted it because it was too fried. But my husband and I (with the bites I took) enjoyed the original burger. Plenty of seating inside and it's very clean! read more

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I met my brother there at 10am. We both ordered online for pickup at 10:15. We were the only ones in the building other than employees. Our order was ready when we got there The employee at the counter was very helpful So we sat down to enjoy our meal. I had a shake burger wrap.a order of onion rings and a coffee shake. My brother had a smash burger and diet pop. The lettuce on my wrap was limp, the burger patty was just ok. The onion rings were really good and the coffee shake was okay. My brother enjoyed his burger. The restaurant was clean and employees very helpful and friendly. The music was a bit loud, but I imagine when the place fills up.It's a pretty noisy place. All in all I'd like to go back and try the hot dog with bacon and cheese. I will update later. read more

Great option for fast food. Easy to order w / kiosks. The brioche- like bun is heaven. Great ice cream options as well for the shakes. I'll return to try the veggie burger and the chocolate Dubai shake! read more

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Yikes! This was my first time ever sending food back and asking for a remake in my entire life. My burger was served to me raw in the center. Upon entering we noticed they were quite busy but there were still seats open and the kitchen crew really seemed to be hustling. Ordering at the kiosk was simple and smooth. It's nice being able to click on things and see close up photos and descriptions. We waited about 15 minutes for two ShackBurgers, two fries - one Parmesan with garlic sauce, two lemonades and a shake. Our order arrived to us accurate. We began eating and after two bites I realized my burger was not cooked - see photo. I was instantly nauseous. I wasn't going to ask for a redo and was going to just eat my Parmesan fries but after thinking about how much I paid for the burger I decided to ask the worker when she went by how long it would take to remake my burger because it was raw. She took one look and swiftly went back to the kitchen. It took roughly 5 minutes to get a replacement that arrived piping hot and fully cooked. This was my first visit to the ShakeShack and now I'm disappointed and unsure if I will return anytime soon. The lemonade was tasty but the amount of ice in the cup made it feel like there was barely any lemonade in the cup. The Parmesan fries and garlic parm dipping sauce was fantastic. I thought the restaurant was relatively clean for how busy it was. I think the tables made of reclaimed bowling alley wood are neat. It just really stinks that I was served a raw burger because now the whole experience was unpleasant. read more

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Food is good don't get me wrong, but when I have to fix my burger so it's actually on the bun and put my onions all over instead of just one side, it's pretty annoying. Service is also quite slow and saw a lot of workers just standing there. read more

shake shack is always a win! every time we go, the food is fresh, hot, and so satisfying. their burgers are perfectly juicy, the crinkle-cut fries are always crisp, and don't even get me started on the shakes they're the perfect treat to top everything off. service is quick, even when it's busy, and the whole place has that casual, upbeat vibe with an outdoor patio perfect to relax and enjoy your meal. shake shack never misses and it's always my go-to in a pinch! read more

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Long wait for food to be made. (*Yelp censored comments*) $23 for one burger, one avocado, chicken sandwich, and one order of fries. Very much overpriced. The food was decent. I would not get bacon on anything in the future due to how salty it is. Honestly ruined the chicken sandwich for me. read more

I love shakes. This is the great ruler of shakes. The service is so nice and the ambience is huge and very fancy and modern.

On my most recent trip to visit my son, he said he wanted to show me his new favorite hangout. It turned out to be one of my favorite places to visit here in the desert. Only this place is located in the middle of the country. SHAKE SHACK ANN ARBOR. Home of the best darn burgers in the country. Where else can you find a French Onion Soup Hamburger. By far best burger i have ever had. And then to top it off with their fabulous garlic fries, and deep fried onion rings. Accompanied with their ice tea. A meal fit for a king for sure. Love this place. read more

I had no experience. I tried to order burgers on their website, but it kept switching me to Korean food. What a useless POS.

I made my order for dine in ,first the tables were all not clean I couldn't find a clean one then the order took too long it is already more than half an hour and my order is not ready yet and when I went to ask they were mean and said we will bring it to your table I don't think I am gone come here again read more

They have customers make their order on a tablet. Kind of crowded on a Saturday evening but luckily we got a table to sit at. Food was okay. Shake was delicious. Customer service was nice. read more

Shake Shack Ann Arbor - the outside of a shake shack - Burgers Near Me - Ann Arbor, Michigan

I will never stop raving about the spicy korean cheese fries, hands down the best fries I have ever had! The korean bbq sauce it came with was so unique and addicting. The shackburger never disappoints as always and the frozen custard was pretty good. The service was quick but there was a confusion in my order so it took a while to come. The place is big and clean. This is definitely my fave burger spot! read more

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Came here around 7:30 on a Saturday night. It was not very busy. We waited about 10 minutes for our food. Ordered a shake shack burger a bacon, avocado burger, two orders of fries, a chocolate shake, and a shackmeister ale that we were told was brewed, particularly to match with my burger. My burger was cooked just right, with a little messy because of the toppings, but was an excellent burger. Fries were crispy and hot and of course the beer was delightful! read more

Shake Shack Ann Arbor - Menu wall and kiosk - Burgers Near Me - Ann Arbor, Michigan

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Placed mobile order at 6:43am, it is now 7:30am and my order is still not up!!! Meanwhile someone came up to the counter to order and got their food, and I'm still waiting!!! Same thing happened yesterday 35 min wait!!! I thought I'd give them a 2nd chance and the FAILED!!!! Avoid this place!!!! I know I will! read more

Can't fault them for price - I see it and still pay it. It's a very tasty burger (unintended Pulp Fiction reference) and their fries are usually great. But Five Guys is within arms-length, and I feel like I can get a better burger for $1-$2 more. Seems to be strict rationing on the Shack Sauce - the little sauce cups are usually 60% empty. Chicken nuggets and sandwich? - good flavor, but just pricey enough to make me side-eye. Competition is too stiff here - Ma Lou's, Fat Daddy's... I keep forgetting to cancel Panera Sip Club, and I can't recall any Shake Shack drinks that help me remember. The Arnold Palmer isn't bad though. The shakes seem just like Five Guys to me. When the order is correct, it's a delicious meal, and you can get a lot of good stuff in one spot. Definitely give it a shot. read more

Shake Shack is dank. Our food is always made fresh and served piping hot. There are multiple locations in our area, but we usually hit the Ann Arbor Shake Shack. The smash burger is so delicious! The beef is always so fresh and flavorful with a perfect crunch around the edges, just how we like. The crinkle cut french fry is always cooked in fresh grease, so the only taste is the amazing flavor of the fry itself. I wash it down with a refreshing root beer. This combo brings back memories of childhood. I tried their chicken nugs- so tender & flavorful. Don't forget dessert! The shakes are the best. I always get a strawberry shake to finish off- fresh strawberries in a nice vanilla ice cream- so good! If we are doing, "Fast food," I prefer Shake Shack. It's never frozen and consistently the best "fast food" burger! You must give Shake Shack a try, you will be hooked! read more

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The cheese on the fries tasted like eggs the bacon on my fries was not crispy, although the bacon on my burger was crispy, but the cheese on my burger i could not taste it. the bun had no flavor and the patty tasted like bland turkey. and the people serving the food looked like they did not want to work, overall rating 1 star. Oh and the price was 55 dollars! The only good thing was my drink the milkshake. read more

Easy to walk in and order using kiosk. Got food fast, was delicious as always! Parking was packed during lunch time but everything in this area is always busy. read more

I finally visited the Ann Arbor location to actually eat. It is a nice location, I like that there is a good parking situation and it is surrounded by some fun shopping options. So we decided to make a night of it. We came here for dessert and I am glad I did. This season's shakes are from Milk Bar. Going through the line they have most of the classic dishes. I like that this location has their classic red and white wines and their beer. I am a fan. It looks like they added a rose, which I will need to try. When we ordered our shakes I was not a fan of the cashier attempting a small up-charge move. She asked if we wanted whipped cream and other options that might have cost more without telling us the price would go up. Now I am all for options, but I would like to hear "..do want whipped cream for $$$ extra?" I actually asked if it was more and she replied yet. I have never been to a Shake Shack where they have tried to up-sell me. We got the corn flake milk bar shake with marshmallows, the chocolate birthday cake milk bar shake, and a black and white shake. The milk bar shakes were filled to the top in a clear cup but when we opened the black and white it was only 3/4 full and had a huge gap. We did tell the staff so they generously gave us a cup of a bit more without question which was nice. The milk bar shakes were good, but not their best and not my favorite. I liked the flavor profiles but they were not the typical thick shakes and not as good as some of the other seasonal favorites. They usually have a pumpkin shake we get at this time and that was missing this year. I am also sad that Michigan has not regained the concretes which were my absolute favorite. I truly hope they have not been permanently removed from the menu. That was a big reason why I frequented Shake Shack. I understood it made it easier a year and a half ago, but now that most menus at most restaurants are back to their full versions I would consider going to Culver's that has a full choice of concretes and a similar flavor. They also have not brought back the chicken dog which was a favorite when my kids were younger and would still order if they were available. I am not sure I would go back to this Shake Shack over some other locations. I look forward to the Rochester Villages location to open. That one is closer to me and in an area I frequent more often. So as soon as it opens I will be there. read more

Shake Shack Ann Arbor - Milk bar shakes - Burgers Near Me - Ann Arbor, Michigan

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We had five different burgers and fries. A couple shakes and some soft drinks. The service was quick and the restaurant looked a little rough. Not much more to add. read more

I saw CNN article about Shake Shack bringing Korean menus to the states side, so I decided to swing by during lunch. I ordered online via DoorDash for pickup. I got the following: - 2 orders of Korean Style Fried Chicken sandwich - 1 order of Korean Gochujang Chick'n Bites (10 pcs) - 1 order of Black Sugar Vanilla Shake So my thoughts? - Sandwich - fried chicken breast, on top of coleslaw and topped with gochujang sauce in a bun. Yes, very simple, but at $7.49 a piece?? It's worth trying once and that's about it. The gochujang sauce is on the mild side, most likely to meet the American taste bud. Overall, it was decent, but not something I would go out of my way to buy. The sandwich itself is very small, I would recommend you stick to their burgers. - Korean Gochujang Chick'n Bites - to be honest, couldn't tell if this was a new offering or not... the chicken bites looks the same as their original offering, I think the difference is that they offer the gochujang dipping sauce (I did not get the sauce, they only gave me ketchup) - Black Sugar Vanilla Shake - as the name states, it's vanilla shake with black sugar mixed in. Overall, try the new chicken sandwich, but would just stick to their burgers. read more

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I absolutely love a Shake Shack moment. I like that there's a good variety of options and I really love their milkshakes. Burgers are always flavorful and just right. My faves are their cheese fries and the shroom shack, however the smoke shack is my usual go to. The peppers have such a delightful kick to them! I will say for what you get, it is a tad overpriced but obviously not enough to deter me from enjoying their deliciousness! Pick up over the last year has been a breeze. Food has always been ready on time and staff is friendly and helpful. I did prefer the pick up table they had set up prior to in-door dining being open again. Pick up is still easy but I have to walk through the whole space and all the inside diners read more

Shake Shack Ann Arbor - SmokeShack - Burgers Near Me - Ann Arbor, Michigan

Phenomenal location and great service from the team. What we got: Shroom Burger Smokeshack Fries Great meal and seating. read more

Last day of my staycation and I was NOT in the mood to cook. "What do you think about delivery?" I asked my husband. "Sure, what do you have in mind?" I scrolled through my delivery apps and saw Shake Shack had a deal--"buy one get one free" on the shakes. It made my decision for me! Both my husband and I ordered the Chick'n Shack and I got the cheese fries. We both had the cookies and cream shake. We live on the other side of town so I wasn't sure how the food would arrive but it was perfect. The chicken was crispy, the fries were still hot, the shake was still chilled. The only thing was the cheese for the cheese fries got a little stiff but nothing a couple of seconds in the microwave couldn't fix. It was all excellent. Turnaround time in general was really quick, too. It was ready for pick up by our driver in 20 minutes and to us just a little over a half hour later. It will definitely be joining the regular rotation of delivery over here! read more

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Today was a first time coming to this restaurant and the staff wasn't so helpful with ordering. They didn't really assist us with ordering process. So we stared at menus for a while and felt little rushed to make decisions. Also price is ridiculously expensive in my opinion. Just one burger costed 6dollars and doesn't come with drinks or fries. So you have to order everything individually. But I get it because it's located in Ann Arbor and pretty much everything cost more in this area than other places in Michigan. Burger was very small for that price. French furies portion size was small also and it is just plain fries that you can get from grocery store. Vanilla shake was ok. Over all I was disappointed by the price and quality of food. Burger was good but nothing really special. This is a place that I wouldn't go back again. We finish the burger less than one minute. read more

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I was beyond happy to accidentally find a Shake Shack in Ann Arbor. I was driving to get my hair done and bam... Shake Shack. Well, hello! First time I came to Shake Shack, I had no idea what it was. Just knew I like custard ice cream and it comes in shake form. I was pretty happy to see them pop up more places from the airport and close to the city I live in. Shake Shack has great burgers, but I have to say I'm in love with the stuffed portobello burger. This giant portobello is stuffed with cheese and fried. You can add this to a burger or make the mushroom your burger. Pair it with some cheese fries and a shake. Put a fork in me! The cheese gets Uber hot so don't burn your face like I do. I get so excited for yummy food, that the cheese fries hold me over until it's time to stuff my face. First bite.... cheesy mushroom goodness. Pretty freaking amazing! It's my higher end version of fast food and I freaking love it! read more

Shake Shack Ann Arbor - 'Shroom Burger and 1/2 and 1/2 (lemonade and ice tea) - Burgers Near Me - Ann Arbor, Michigan

Coming from NYC and having tried various locations of Shake Shack, this spot is definitely on par with its quality of food and speed of service. The Shack Burger is amazing as always - not sure what they put in it to make it addicting, but I am hooked on these burgers and I'm not even a big burger fan normally. The fries are solid, and I suspect they're double-fried given how crispy they come out. There's plenty of beverage options, ranging from lemonades to beer. You also can't go wrong with the Chicken Shack - it's the perfect chicken sandwich. If you haven't been here, do yourself a favor and give this overachieving fast food joint a try! You can't go wrong. read more

Shake Shack Ann Arbor - Burgers Near Me - Ann Arbor, Michigan

We can't go to Ann Arbor and not grab Shake Shack. It's the kind of good that stays with you for hours. This location is great, very spacious, and the staff is great. Super kind, funny, and they check on you often. In fact, once a manager walked by, felt my shake was runny, and brought me out a new one, without me even asking. This is fast food without the grease, underwhelming taste, or digestive regret if normal fast food. It's like bougie fast food. I've never regretted it. I always get the Chick 'n Shack, fries and a cookies and cream shake. I can barely finish it all, it's so much food. And the herbed Mayo on the sandwich is straight from God. If you don't dig chicken, their Shack Burger is pretty good, too! read more

Shake Shack Ann Arbor - Chick'n Shack - Burgers Near Me - Ann Arbor, Michigan

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Stopped here for a quick bite. Parking was easy and the interior was clean and modern. The staff was very friendly. Son had the shake which he loves to get at every Shake Shack. Food was good, nothing fancy. read more

I first tried Shake Shack about 10 years ago at the Madison Square Park location. It was the dead of winter and I walked about a mile for their black & white custard shake & it was so worth it. Since then, Shake Shack has proliferated all throughout the United States and I've had it in Vegas, Los Angeles, DC to name a few...& most recently, A2! Yeet. While I'm an In n Out diehard because I'm born & raised in California, I think Shake Shack has a good reason to be/carves out a space for itself in the burger world. I've learned over time what I love (shroom burger!! and concretes!) and don't love (crinkly cut fries are disappointing & just no to the hot dogs), so I usually stick to the game plan. The driver of my first visit to this location was the sweet stuff, but I did pick up a protein-style Shack burger for the first time (decent. In N Out is better, ha). Across all Shake Shacks in the US, they've brought over their Black Sesame shake from Japan. I LOVE black sesame - it's very...cereal-like. If you like something a bit like a corn flake & peanut butter had a baby, you'll like black sesame! They also have unique Ann Arbor-specific concretes like the Wolverine Dream and Pie Oh My, which features seasonal Zingerman's pies! Mmm mm! I was really surprised by how busy it was on a Wednesday evening in the summer. Note: Shake Shacks don't have drive thrus BUT you can mobile order & pick up, which might be the way to go until the grand opening surge dies down. read more

Shake Shack Ann Arbor - Ann Arbor-specific Concrete Flavors - Burgers Near Me - Ann Arbor, Michigan

Very overpriced and I never feel good after eating one of their burgers. Their fries and milkshakes are good, however.

We ordered at a tablet and took a seat. The food was promptly brought to our table by a friendly server. The food was typical shake shack fare. The restaurant was clean and there was plenty of seating. read more

Gotta say I always get into a debate on whether this place is better than others and I think so far is 50/50. Great ambiance and distribution on this chain, pretty well organized and food ready in minutes. Went to this location while I had some days off and it was great I really love the taste of the Smokeshack; I believe I've never tried any bacon like this one and that makes a huge difference. Our order was to carry out and I almost forgot that you need to grab little packages of mayo, mustard and serve yourself some ketchup because they don't add it. Also what this chain differs from other fast food is that there bare no combos you have to order fries and coke aside. Great value and taste, give it a try! read more

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Came here on a Sunday morning around 11am right when they opened. There weren't too many people at first but as it got closer to 12 a lot more people showed up. I got a single shackburger with 6 pieces of chicken bites, crinkle cut fries, and vanilla custard. Portions were a bit small for the price, but the food was pretty good. The fries were perfectly crispy and salted, custard was delicious, chicken bites were juicy and crispy (but small for the price), and the burger was just a good classic burger. It also helps that the burger looks really aesthetic because of the type of lettuce they use. I'm a pretty big fan of in n out and i would stay they've got better burgers, but shake shack's definitely got a place in my heart now. My friend tried the chicken sandwich and I got to try a bite. It wasn't super special but it was pretty solid; it had a huge piece of chicken on it. read more

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I ordered the veggie burger and it was delicious. I kept the cheese on and it was one of the best veggie burgers I've had. Especially from a more "fast food" esquire place read more

Shake Shack (S2) is my go to place for a burger and fries. The burgers are made with quality beef topped with lettuce, tomato, onion and S2's secret sauce. The bun is delicious too similar to a brioche. My least favorite are the crinkled fries. They remind me of the frozen Ora Ida fries. Popeyes has the best fries, I'm always craving with S2's burger. You can place your order in advance via S2's App. It is an easy way to get your food quickly especially during this pandemic. The staff are usually decent. Recently, I pulled up to get my order and was told by an employee that S2 doesn't have curbside service. Odd, the App states that it does offer curbside, so I don't know what the employee meant. I recommend S2 if you are craving a better burger. read more

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Great food. Service is ehhh. I waited extra 15 minutes for a pick up because no one asked me my name. They pretty much ignored me.