I had never rented before so I was anxious about the process. Craig was first rate from the initial…read morecontact to the completion of the lease . He was easily accessible , answered my many questions quickly and never made it seem a burden . There was definitely a personal touch . He was accurate in telling me what the rent would be ...he rejected a potential client or two and eventually settled on a tenant who turned out to be very reliable paying and returned the space back to me in very good condition. I can't recommend Craig and his Exceptional Property Management team enough . You will not be disappointed . Sincerely Brian O.

I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my…read moretime and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!

Avoid this place at all costs. When the renter doesn't pay Scott will not let you know and then let…read morethe rent lapse for several months. I'm starting to wonder how many of the reviews are fake here.

Every time I need service and when I call there always very helpful we love there place we're…read morerenting there a awesome team

I am a tenant and have rented a property managed by progressive and Greg for almost 8 years and I…read morehave to say that they are the most professional honest and fair property management companies out there for both their landlords and tenants. Greg has responded to all of my service calls and always resolved the situation. I have already referred few friends there and If I ever own an investment property, I would have no hesitation hiring him to manage it. I highly recommend progressive and Greg Nowling for both landlord and tenants .

Literally everything has gone well! From service, to value, to professionalism, to communication, &…read moretimeliness! Chad has been amazing & we are lucky to have found him/this company. Our condo was rented within a couple weeks! We just don't have the time to manage our property ourselves. Chad & PPM have been godsends! Would definitely recommend!

We had the pleasure of working with Smart Property Services, Inc. last year and had a wonderful…read moreexperience. From the start, their communication was outstanding. They had up to date information on the ever-changing landscape of landlord/tenant relations in LA County. Stacey was very responsive and knowledgeable. She is also involved in the Claremont community, which we admire and appreciate. We're so glad we went local for our local listing! We found great tenants thanks to SPSI. #claremontlife #cityoftrees #LACountyEast

We have had the pleasure of working with Smart Property Services, Inc. (SPSI) for many years, and…read morewe couldn't be happier with their exceptional service. From the start, their communication has been outstanding, and their professionalism is second to none. Whether we need advice on real estate matters or have questions about property management, the SPSI team is always available and willing to guide us through. The relationship we have built with SPSI over the years has been truly invaluable. We have complete confidence that our properties are managed and maintained to the highest standards. As we continue to expand our portfolio, SPSI remains our first choice, holding 100% of our business. The team at SPSI--Colleen, Stacey, Catherine, Marie, and Madison--are always prompt, professional, and friendly. Their inviting office atmosphere adds to the overall positive experience. If you're looking for a reliable property management company, look no further. With SPSI, you will be in excellent hands and will not regret your decision. Make sure you ask for stacey she is THE BEST!!

We would highly recommend Rudy LaBrada as a realtor and the LaBrada Group and his staff for all…read moreproperty management needs! He has managed and then sold several properties for us over 10 years with competency, excellence, integrity, and clear and responsive communication. He and his team have brought us high quality renters; provided monthly financial reports; oversight of all necessary maintenance; and coordinated remodeling repairs before home sales. As absentee landlords his management of our properties has been invaluable.

Top notch company and staff. I've had our property under LaBrada's management for close to 5 years…read more Rudy LaBrada has the team you want on your side. If you don't want the worries, go with The Labrada Group for your property management needs.

Martin is a knowledgeable agent which helped ease the stress as we were first time buyers. Martin…read morewas on it in regards to any concerns we had and always responded promptly, he always made himself available to our convenience. Never did we feel pressured or persuaded to make a decision. We're very much pleased with the attention Martin and his colleagues provided us through our process. Highly recommend!

Martin is an amazing agent he helped me and my wife purchase our first home. He was patient ,…read morehonest , always available and guided us in the right direction. We are so happy with our new home. Highly recommended!!!

Just moved into one of their rentals. No hot water, a/c is broken, broken meth pipe under kitchen…read moresink, roaches, ants, mosquitoes, no weather stripping on exterior doors and was told I had to pay and install, sticker weeds all around property causing my dog to get them in his paws. Water was shut off by the city due to none payment (property management responsible for payment while tenant pays property management for water). Property management tells you someone will be by to address issues but no one shows up. Never had a worse experience moving into a new rental unit. Maybe make sure a property is habitable before moving a tenant in first. Oh and to top it off, someone was kinda enough to leave their turd after clogging the toilet.

Monique has been very helpful throughout the years she has mentored me and given me direction on…read morehow to proceed with my rental home. Great personality and prompt response! Definitely recommend 5 stars!!

I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

Our experience with Astrid and Joe went smooth. It's never easy starting a new chapter in life, new…read morecity new home etc. I have to say Astrid and Joe nailed it right away with what we were looking for our family. They answered all of our questions and doubts as true and honest as it gets. They explain the whole process and are with you every step of the way. Thank you for trusting In us like we trust your team. If you're looking for a nice home with a smooth & professionalism process Contact team Joe & Astrid.

As someone who spent several months searching for a place to accommodate my family and me, I am…read moretruly grateful that God led me to Clockwork Property Management and to Leah. From the moment we met, her warm and welcoming spirit immediately made me feel at home. Her professionalism, attentiveness, prompt responses, and consistent communication throughout the entire process were exceptional. I also want to express my sincere gratitude to the entire team, including Brent, JP, Karina, and Derek for their kindness, patience, support, and transparency every step of the way. They made what could have been a stressful process feel smooth, reassuring, and positive. Most importantly, my family and I truly appreciated being treated with fairness, respect, and without discrimination. Thank you for trusting us to care for the home you are leasing to our family. That trust means more than words can express. If you are searching for a home or looking for a property management company you can genuinely trust, I highly recommend Clockwork Property Management. We are truly grateful for the wonderful experience from beginning to end.

Please double check your capability to handle a simple condo property management because you guys…read moreclearly failed at it and as a result you guys terminated contract with the up stairs unit owner. As a property management you guys should have more knowledge about local and state building codes and should not just assume that everything is in order. If you can make money why terminate contract with the unit? and why do you keep ask me to contact you directly? and not on yelp? --------------------------------------------------------------------------------------------------------- Hi Andy, It seems that we're unable to reach a compromise that satisfies you. As a result, we will be terminating our management services with the homeowner today. Moving forward, you'll need to work directly with the homeowner or any future management company she may choose to hire. We kindly ask that you either remove or, at the very least, update your Yelp posting to accurately reflect that you were not "Lied" to. Thank you. --------------------------------------------------------------------------------------------------------- **California Code of Regulations Title 25** 1. Minimum Sound Transmission Class (STC) Requirements Walls, floor-ceiling assemblies, and doors separating dwelling units or guest rooms from one another or public spaces must achieve: STC 50: If tested in a laboratory setting. STC 45: If tested in the field. 2. Minimum Impact Insulation Class (IIC) Requirements Floor-ceiling assemblies between units must achieve: IIC 50: If tested in a laboratory setting. IIC 45: If tested in the field. 3. Testing for Compliance*********************************** If there is a dispute or suspicion of non-compliance, the responsible party (e.g., developer, property owner, or HOA) must conduct sound transmission and impact insulation testing. 4. Applicability*********************************** These requirements apply to all new construction and conversions of existing buildings into multi-family housing units. Units must also comply with noise insulation standards when sold, leased, or rented. 5. Special Cases In environments with exterior noise exposure exceeding 60 dB, additional noise reduction measures may be required for walls, windows, and other exterior assemblies. 6. Enforcement and Remedies******************************* Local building departments and agencies, such as the California Department of Housing and Community Development (HCD), enforce these standards. Failure to comply can result in delays, fines, or mandatory remediation. Steps to Address Non-Compliance Verify Compliance: Request field testing to measure STC and IIC values in the affected area. An acoustic consultant or engineer can perform these tests. File a Complaint: If you live in a condo or multi-family housing unit, submit a formal complaint to the: Homeowners Association (HOA)**************************** Local building department California HCD if local authorities do not resolve the issue. Seek Legal Action: If the noise insulation requirements are not met, you may have legal grounds under Title 25 for enforcement or damages. Please note Clock work property did not comply with noise insulation standards when it was rented to a new tenants, but law clearly states that they are required to do so. (required by the law and can not just be assumed that everything is in order.) Sure the owner upstairs did not disclose every thing to you before hand but now it is different and you guys decided to play blame game instead of getting things straight and make things right for everyone. With HOA THEY HAVE NOT CONDUCT SOUND TRANSMISSION AND IMPACT INSULATION TESTING AND PROCEEDED THAT IT WAS OKAY JUST BECAUSE THEY CLAIMED THAT THEY HAVE INSTALLED UNDERLAY BEFORE INSTALLING HARDWOOD FLOOR. THEY JUST LIKE TO TAKE SIDE OF UPSTAIRS OWNER BECAUSE THEY DID NOT CONDUCT ANY TEST AND CONCLUED THAT IT WAS NOT A VIOLATION. AND AS WE SPEAK I HAVE FILED COMPLANITS TO LOCAL BUILDING DEPARTMENTS AND CALIFORNIA HCD. In summary of the situation along with the NOT corrective actions taken to resolve anything: HOA or clock work property management did not have the knowledge of California Code of Regulations Title 25 and proceeded that it was okay for them to disregard my complaints and as a result I will have to take further action with local building department and California HCD because HOA or clockwork management have no clue what they are doing.

I have had nothing but great experiences with this management company! They are extremely…read moreresponsive and take the time to address issues. I have had a few encounters with CMS. The first was when I initially moved into my home. There were some loose wires that needed to be taken care of because they were dangling. They reached out and gave me ample time to fix the issue. They also provided me with materials to complete the work. The second time I had to deal with them was for roof repair. They had someone come out the very next day to fix the damage. The other times were for architectural approvals. They were always very responsive and pleasant in communication. My assigned Association Manager is Brenda. She is very helpful and attentive. I would definitely recommend CMS. Keep up the great work! Dave

I've lived in the Bouquet Estates for 22 years and can honestly say their management style isn't up…read moreto par. Last summer they painted the condos and took down the lights in the driveway and still haven't replaced them with new ones. Also they took down the addresses and a painter painted an address on a piece of wood and stuck it in the ground in the front area. It's good that no one has called the fire department or police because they would have a hard seeing in the dark. I complained to Yvonne Neighbor of CMS Managememt and it upset her and she sent me a letter saying I had ten days to paint my patio trim or I would be fined until I got it done. Felt this was harassment on her part because she sent a picture of the patio and it wasn't even my patio. This was about two months ago and still no progress on their side. A board member is testing out the lights they want, and that was about 3-4 weeks ago, so she can say her driveway is lit up but no one else's lit up.