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Gold Star Property Management

4.1 (18 reviews)
Closed 9:00 am - 5:00 pm

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Property management

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4 months ago

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2 years ago

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1 year ago

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2 years ago

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8 years ago

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4 years ago

Poor customer service, selective answering of emails. I hope for improvement in the future

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5 years ago

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Review Highlights - Gold Star Property Management

This Family owned business is totally committed to proper maintenance of the properties it manages and providing timely responses to HOA issues.

Mentioned in 5 reviews

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Lotus Property Services

Lotus Property Services

(319 reviews)

We met Debby through Zillow, and she was truly the nicest representative we could've asked for. We…read morehad a few verification steps to complete, and she walked us through each one with patience and clarity. Thanks to her, we were able to get into our amazing new unit without stress. Even when she became sick right before our final steps, she still called--clearly not feeling well--just to make sure everything was in place so we could get our keys on time. We felt so bad, but we appreciated her dedication more than she knows. Her communication was great, her explanations were clear, and it really felt like she worked hard for us. That level of care made the whole process feel trusting and sincere. It was an absolute pleasure working with her. Highly recommend!

I'm a new tenant, coming in as a replacement roommate on an existing lease, and I'm very impressed…read morewith the property management company's handling of the renewal process. Belsy and Valeria, have been incredibly communicative and helpful, walking me through every step. The background and employment verification was thorough, which gives me confidence that the company is serious about who they rent to and maintaining a good community. My experience so far has been very positive. I've heard great things about the tenant platform for paying rent and submitting maintenance requests, and I look forward to using it. I've already done my baseline inspection and reported a few minor repairs to Barkley the Maintence Coordinator, and her responsiveness was excellent, with a reply within a day! Just hoping the repairs will occur just as quickly. So far, so good! I'm excited to move into my new home and will be sure to post another honest review once the reported issues have been resolved.

SGV Management

SGV Management

(35 reviews)

A few years ago, I rented an SGV-managed studio apartment in a small building with 6 units at 2001…read moreLinda Rosa Ct, Pasadena for almost four years. In short, I found the management lacked substantial communication and respect for the tenants, renting us overpriced old apartments. Ultimately, the reason I had to move out was the unwillingness and inability of SGV to address a building-wide pest problem that lasted nearly a full year, all while still continuing to raise my rent each year (during COVID!). My time in this apartment started off rather well, dealing with this saintly salesman named Barry, who I believe is no longer employed at SGV. Brian Abernathy was my primary contact in management. To their credit, I appreciated SGV's online portal for enabling a tenant to pay rent electronically, and to be able to submit service requests. And sometimes, these service requests were dealt with in short order, like replacing a broken washing machine within a week or two. However, my negative experiences with SGV outweighed the positive ones. Looking at some of the other negative reviews on this site, I experienced similar patterns to what they describe: extreme construction noise at all hours without warning when we're at home working during a pandemic; painting a neighboring unit and then sealing it up so the paint fumes vent into your own apartment overnight which leads to you being sick and is a health-code violation. When I'd complain about these things to Brian, he'd either not respond or just say "Oops, I didn't know the workers were doing that." or some other such nonsense. Ultimately, I just have no confidence that SGV has its tenants best interests in mind when making decisions, and who wants a management company like that? But the straw that broke the camel's back was this fly infestation that started in the summer of 2020. There were flies all over the place in all the units in the building. It was pretty disgusting. Management brought a handy-man by to dump some anti-bug stuff in our sinks, to no avail. This went on for months. Management continued to raise our rents despite the infestation. Ultimately I left the apartment after a year of this problem, because I just didn't want to deal with this infestation any longer. I cannot recommend working with this company.

STAY AWAY!!!!!! Worst experience I've ever had with a property management. If I could give zero…read morestars I would, hands down. Our entire complex was issued three day notices to comply with a demand or move out (within three days!), ours for having a cooler and a bike rack next to our car in the car port. Many residents have lived here for 10+ years and some with kids (now potentially at threat of eviction). They never come to fix issues. And when they do come (finally) they show up randomly and expect to gain entry when they do. They don't help when we report safety concerns regarding theft and forceful entry's by criminals. Absolutely worst experience I've ever had with a management company and wish they had some ethical standards other than getting their paycheck at the end of the month. We didn't want to move but now are likely forced to given we have no idea when we will get another three day notice (and potentially end up homeless) over absolute bs.

Gold Star Property Management - propertymgmt - Updated May 2026

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