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Arcadia, CA

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Positive Investments

2.5 (95 reviews)
Open • 8:00 am - 5:00 pm

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Her "waiving the lease" yet still keeping out deposit!!!

Unprofessional Management, Unresolved Maintenance, and Unfair Treatment I do not recommend renting here due to poor management, ongoing maintenance problems, and unfair treatment toward tenants. From the first night, both AC units in my apartment failed to cool the unit, leaving it extremely hot and uncomfortable. Despite multiple work orders and follow-ups, this issue was never fixed properly. The unit also had serious plumbing issues -- the shower would fill with water, and the drains and toilets constantly made loud noises. Noise was another daily problem. Between the stomping from upstairs neighbors, trains nearby, and thin walls, resting was nearly impossible. I was also never provided a parking space, forcing me to buy temporary or yearly parking permits just to park near my own apartment. During one of the maintenance attempts to "fix" the AC, workers came in and tore open parts of the ceiling, leaving insulation and dust everywhere. This happened while I was pregnant, creating a stressful and unsafe environment inside my own home. Management showed no concern for my well-being or the condition of the unit afterward. After enduring all of this, I moved out early. Management agreed to waive the lease termination fee because of the ongoing habitability issues, yet they are now trying to keep my entire security deposit, which is not legal under California Civil Code §1950.5. A waived termination fee does not justify withholding a deposit. To make things worse, they relisted the same apartment right after I moved out -- at a lower rent than what I was paying, even though they never offered to reduce my rent despite all the problems I experienced. I have detailed documentation and photos of the unit's condition, including the ceiling holes from the AC work. Tenants deserve honesty, safety, and fair treatment -- none of which I received here. Wish I can give 0 stars! Even 1 is to much for this unprofessional scamming company!

Do not believe the 5 star reviews of shoemaker court apartments in Norwalk. They are bribing tenants with $25 to leave positive reviews. Instead of paying people for reviews they should use that money to buy a new gate. The gate is always out of order and gives a loud beeping sound every 30 seconds at all hours effecting my sleep. In addition to this they raise rent without notice and important rooms like the mail room and laundry room are never locked after hours in which they should be. These people consistently violate the terms laid out in the lease agreement and should be held accountable.

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4 months ago

Sandra is wonderful. She is very responsive, friendly!! Transition was smooth. Maintenance staff is also very responsive and efficient.

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1 year ago

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9 months ago

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11 months ago

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2 years ago

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1 year ago

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1 year ago

Hey just so y'all know, they still haven't returned my deposit yet. I don't think they ever will. You've been warned.

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9 months ago

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6 years ago

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6 years ago

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Review Highlights - Positive Investments

“Moved out of my apartment a few days ago, and the office people at Positive Investments made my transition and helped me receive my deposit quickly and professionally.”

Mentioned in 2 reviews

Read more highlights

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Optimum Seismic has had the pleasure of working with Fertig and Gordon Companies, Inc., and we have…read morealways found their team to be professional, responsive, and committed to providing excellent service. Their knowledge of property management and dedication to their clients make them a valued partner in the multifamily housing industry. We appreciate the opportunity to work together and look forward to continuing our relationship for years to come.

I am a tenant of Fertig and Gordon of over 5 years. My biggest gripe over the years (that I got…read morefrustrated enough to make a review over) is that if you need help/have a question/concern, the only way to get their attention is with a maintenance request. It's the only thing they seem to pay attention to (and even then it can take over a week for updates). Not every concern is a maintenance issue, and people who pay rent duly every month should have an easier time reaching employees who's job it is to serve their and the property owner's needs. Besides that, people who work normal 9-5 hours are out of luck, because Fertig and Gordon conveniently closes at 4:30 every day (they used to at least go to 5). You can't leave voicemails that they will follow up on and you can't text them anymore (they used to be able to be contacted via text, which I really appreciated). They used to have better people working in the office who have since moved on, and it shows. Service and communication continues to get worse and worse. I have used the emergency line for after hours concerns and only once did I get a follow up for it. I would avoid this property management company and advise you to rent directly from an owner or someone you know for a much better experience.

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Will Tiao and his team stand apart from the competition in LA. They have had years of successes in…read morereal estate sales, management, and development in key parts of LA. It is because of their sterling reputation that my partner and I entrusted Will and his team with our purchase and sale of three different types of residential properties: condominium, single family residence, and multifamily property. From our experiences, here are top three reasons why we recommend Will and his team and would use him again for our next purchase or sale: 1. Will is a great advocate when it comes to negotiating offers and counteroffers and in dealing with other parties. His stunning background in international trade policy and Hollywood comes into play here at the client's advantage. Will helped us strategize and obtain good outcomes on all of our sales and purchases. 2. Will is a great advisor. His strong local knowledge about the neighborhoods and local regulations is founded on his brokering, property management, and development experience in LA. From neighborhood safety, zoning, entitlements, easements, to landlord-tenant matters, we knew we could count on Will and his team to get it right. 3. Will is a great connector and has deep connections in the real estate industry. He is just one speed dial away if you need a solid connection to a handyman, a CPA who advises real estate investors, a real estate attorney, or a home staging specialist. We've consulted with everyone Will has recommended and have been happy with them all. Will and his team have handled all of our matters expeditiously and to our great satisfaction. We wholeheartedly recommend them for any residential matters in LA.

Please dont bother the property management doesn't care about the well being of his tenants a zumba…read moreclass opened up next to my unit sharing a wall and no matter the complaints from other tenants besides myself he's allowing this to happen the music is extremely loud people are Payton rent to live here no warning about this and just ignores texts calls etc

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Bell Properties so far has been absolutely wonderful! After looking around for a commercial…read moreproperty management company I decided to go with bell properties and I have not been disappointed. Brian responds to all emails promptly and with a clear answer. Bell properties manages a property where I had trouble collecting rents and the tenants paying their monthly bills. After Bell properties took over, Brian has been great at sorting all of this out and explaining the process. Managing a property can be a headache, and their many management companies out there but I'm happy I went with Bell Properties.

We had one of the most frustrating move-in experiences I've ever had…read more We were relocating from Texas to California, and the leasing office was fully aware of our moving timeline. Despite that, our lease was delayed multiple times over nearly two weeks. Each time we followed up, we were given a different explanation or a new promised completion date. When the lease was finally sent to us, the move-in charges were calculated incorrectly, causing yet another delay. On move-in day, things got even worse. The lockbox code provided to us was incorrect, leaving us locked outside the property for nearly an hour with our moving truck waiting. We repeatedly called the leasing office, but no one answered after our calls were transferred. Eventually, they admitted that the email contained a typo and provided the correct code. When we finally got inside, the lockbox contained only one front door key. There was no mailbox key and no garage opener. A garage opener was eventually provided later that afternoon, but as of today, we still have not received our mailbox key. The property was also not cleaned as promised. The floors were sticky, the kitchen surfaces and refrigerator doors were greasy, and the stove and oven had clearly not been cleaned. We also reported that the HVAC filter in the guest bedroom needed to be replaced, but it still has not been addressed. Mistakes can happen, but what disappointed us most was the repeated lack of preparation, poor communication, and failure to resolve issues in a timely manner. We expected a much more professional move-in experience.

Positive Investments - propertymgmt - Updated October 2026

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