I've been working with a young lady named Burkley for the last few months and she is absolutely amazing. Everyti I call her with some kind of maintenance problems she's right on it. She's very nice, respectful, very knowledgeable and always returns my calls right away. I'm very pleased with this young lady helping me. read more

I'm a new tenant, coming in as a replacement roommate on an existing lease, and I'm very impressed with the property management company's handling of the renewal process. Belsy and Valeria, have been incredibly communicative and helpful, walking me through every step. The background and employment verification was thorough, which gives me confidence that the company is serious about who they rent to and maintaining a good community. My experience so far has been very positive. I've heard great things about the tenant platform for paying rent and submitting maintenance requests, and I look forward to using it. I've already done my baseline inspection and reported a few minor repairs to Barkley the Maintence Coordinator, and her responsiveness was excellent, with a reply within a day! Just hoping the repairs will occur just as quickly. So far, so good! I'm excited to move into my new home and will be sure to post another honest review once the reported issues have been resolved. read more

We met Debby through Zillow, and she was truly the nicest representative we could've asked for. We had a few verification steps to complete, and she walked us through each one with patience and clarity. Thanks to her, we were able to get into our amazing new unit without stress. Even when she became sick right before our final steps, she still called--clearly not feeling well--just to make sure everything was in place so we could get our keys on time. We felt so bad, but we appreciated her dedication more than she knows. Her communication was great, her explanations were clear, and it really felt like she worked hard for us. That level of care made the whole process feel trusting and sincere. It was an absolute pleasure working with her. Highly recommend! read more

Terrible experience living here in highlamd park under Lotus Property management. If you need anything fixed, good luck--maintenance requests are completely ignored or dragged out for weeks, and when they finally show up, the job is an absolute mess that leaves things broken again shortly after. Management is completely unhelpful, incredibly disorganized, and constantly gives you the runaround with confusing excuses and shifting rules just to avoid doing their jobs. Save yourself the headache and look elsewhere." read more

Background: Two months ago, I was blindsided when my landlady of over ten years decided to sell the condo we've been leasing for ten years and wanted us out in less than two months, an inconvenience for which she was willing to compensate us. Instead of eight months to find a place, we had forty-five days. Worse still, because of the recent fires in Altadena, the rental market was in even worse shape than usual. Some landlords illegally inflated prices to gouge desperate people who had lost homes in the fires, and even without gouging, much of the supply in the rental market was gone due to the sudden jump in demand just two months earlier. Needless to say, we were looking for a home with very little time and even fewer prospects. Once the shock wore off, I got down to business. I jumped onto Zillow and started looking. I applied to many houses and condos I found, and I was able to get tours of a few. After a week, I had three properties lined up, one in Duarte, one in San Dimas, and one in Azusa. The real estate agent handling the Duarte property, like everyone else these days, required separate applications and credit checks from all prospective adult tenants, and since my two college student sons would be moving with us, they had to apply as well. My eldest son had issues with TransUnion because he had no credit file, and the real estate agent was completely unhelpful and inflexible. We were lucky to be able to use the same application package from RentSpree to apply to the San Dimas property. In that instance, the property owner, who had been seriously burned by her last tenant who abused the pandemic-era eviction moratorium to skip years of rent payments, was skittish and kept asking for more and more assurances. Every time I provided her with what she wanted, she asked for more. Three months of paystubs became four, one year of tax returns became two, 3 months of bank statements became six. When she wanted a copy of my CalPERS and CalSTRS retirement accounts, I called it off. My experience with Lotus Property Services: Enter Alondra from Lotus Property Services. Alondra followed up with me as soon as I reached out, and arranged to show me the Azusa property. I brought my daughter with me to view the condo, and we both liked it well enough, so I moved forward with trying to make the deal happen. At this point, mind you, I was starting to worry that I would not find a new home in time. Lotus Property Services, which I'll just call Lotus from now on, has its own proprietary application and property system, so I wasn't able to just send them my RentSpree application. At first, I was annoyed at having to pay another application fee and to fill out a bunch more paperwork, but as it happens, it was worth the trouble. I'll discuss that later. I submitted all the required fees, uploaded the necessary documentation, and filled out all the forms and prepared to wait. I didn't have to wait long. Alondra reached out and offered us the home. After a little confusion about how to read my credit union's bank statements (to be fair, it's very hard to follow), Lotus was satisfied that I was able to handle the lease payment without relying on my wife's credit or income, so we signed the lease agreement. Alondra was there through every step of the process. She made herself available at all hours, seven days a week via text message, and she was quick to reply. From first contact to the handover of the property, Alondra made us feel like valued clients, and she went out of her way to make the process as painless and pleasant as possible. She even had the old fridge hauled away (we have our own we wanted to keep) and had the carpets reshampooed before we moved in. Lotus has an incredible lease agreement. The thing is a real beast, just over a hundred pages long (no joke). While this may seem daunting, it is actually a good thing. I'd rather know exactly what's expected of me than to get ready to move out one day only to find I might lose my security deposit because I used the granite countertops as a cutting board or let my buddy bring his dog into the house. The agreement sets out clear expectations, and that protects both the homeowner and the tenant. We just finished our first month in the property, and what's really nice is being able to pay rent through Lotus's online rental management system. No more writing checks and tracking down my landlady. I just set up autopay and walk away! Even better, the online system also holds the lease agreement, detailed photos of the unit, and more. It's really quite convenient. Overall, I am very satisfied with Lotus and with Alondra, the rep who worked with us to secure our new home. I highly recommend them if you want a no-nonsense experience finding a home or leasing out your own property. read more

I have been living in the same complex for a little over 5 years now. I moved to an upstairs unit a few months ago and noticed that a lot of the walls had water damage inside of the bathroom. Some of the edges of the walls have holes and the flooring does too. I faced an issue with the kitchen sink and reported it. This was only a month into the move...took a few weeks for someone to come out. Then, a pipe broke after it was "fixed" and I was faced with a nightmare. Put it this way, I couldn't use my sink for 21 days, there are holes underneath my sink since the 7th of October and when I requested a fair credit to my rent, I was thrown crumbs. If you have other sinks in your apartment (bathroom) then you're set lol I couldn't believe that. I live with my child and receiving that as a response really disturbed me. They basically told me to kick rocks and take the crumbs they gave me because I had the bathroom sinks! I would have never thought that I'd be paying so much rent for a place I just moved into and face such treatment. I wouldn't wash my dishes or fruit and veggies there, that's disgusting. So, if you want to live in a place where you're treated that way, ignored and made to feel like an idiot THIS IS THE PLACE FOR YOU! but I regret staying here and having to start a new contract in a nightmare. read more

I DO NOT recommend this agency!! I toured the apartment in person and submitted my application the same day, paid the application fee for 3 person which is $120, and provided all requested documents with our SSN. It has now been OVER two weeks (14 business days) with NO DESICION I've been in contact with the agent almost daily. Every response is the same: "We're busy," "We need to give you an answer, but we're busy sorry" -- they cannot say when -- and no progress is ever made. This has been happening EVERY DAY FOR TWO WEEKS! At this point, it feels like the agency IS NOT actually WORKING. They collect application fees and personal documents but fail to process applications, provide timelines, or communicate professionally. This experience has been a complete waste of time read more

Lotus Property Services started taking over our apartment complex this year, and they are very disappointing and have shady practices. Before I got the info that Lotus Property Services will take over the management of my apartment complex, I already sent the check to the landlords directly and they have received the money because I have a habit to send the payment earlier so that the landlords can cash in the check on the first of each month, and that was the usual practices all the tenants here had to do. More than 2 weeks ago, the landlords already notified Lotus Property Services that I already paid for the January 2025 rent, and also I wrote on the tenant info form that the January 2025 payment has been mailed directly to the landlords. However, to my surprise today, when Lotus Property Services created the account for all tenants in my apartment complex, I quickly login and I saw they indicated that I have not paid the January 2025 rent. I attached the screenshot here as a proof. To make it worse, their system will not let me pay for the February 2025 rent only. It asks me to pay both, January 2025 and February 2025 rents. I am totally disappointed by this new management. I always pay my rent on-time and never had any issues before Lotus Property Services took over. By the way, it is also very hard to get in touch with their staff that are assigned to manage my apartment complex. It seems like there is always no one there to pick up the calls. It is so disappointing that my decent landlords had to hand in their apartments to be managed by Lotus Property Services. I refuse to double pay my January 2025 rent, and if they don't fix it at all, I will look for a better apartment that is not managed by this shady Lotus Property Services. Beware if you live in any properties managed by Lotus Property Services as they can double charge your rent. read more

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i was not impressed with this property management company as a prospective tenant in a building on clark st in burbank, CA. here were my issues: from the start, the number listed on the zillow listing did not answer the phone after repeated calls and did not return voicemails i finally went directly to their website and there was a form you could fill out if you were interested in an available unit. after complaining there, all of a sudden i received call backs and texts. when we scheduled the tour, there was another person viewing it before we got there. the property manager woman (forgot her name) ignored us and spent most of her time chatting up the other prospective tenant. when we finally got her attention i asked about pets in the building (i'm looking for a no pets building) and she refused to answer if anyone else had pets bc "it was against the law to reveal if anyone had service animals" the closet in the bedroom had 2-3 large holes in the walls and it hadn't been patched or fixed. i didn't bother to ask why. the carpet also seemed to have a bald spot near the entrance were they simply placed another square of the same carpet on top, just like plopped right on top, not secured at all. she showed us the laundry room and parking spot. someone had double parked outside a parking spot and was blocking someone in. i asked if this happened frequently. she said no it never happens EVEN THOUGH IT WAS HAPPENING RIGHT IN FRONT OF HER. she also did not have the keys/garage remote to be able to show us what the spot actually looked like. ultimately, she just came off as unresponsive, messy (in her appearance and demeanor) and like she wouldn't care if you were dead or alive as long as the check cleared. we passed on the unit to say the least. read more

Overall, they're ok. I've been living in my unit for 15 years and I do admit that lotus is better than the management we had before (apartment manager only spoke Chinese, they fought any sort of maintenance request, etc), but I wouldn't say they're amazing. The good: They're organized. There's a portal you can use for payments, maintenance requests, and to view records like your leasing agreement. They have a gardener who keeps most areas looking nice. The apartment manager is responsive and lives on site. They communicate pretty well if there are inspections or service disruptions. If you put in a maintenance request they're generally pretty quick to respond and schedule an appointment. The not so good: Ever since they took over management my rent has gone up almost every year. I'm nearing paying double what I originally paid and the only reason is probably inflation because I rarely have any maintenance requests and I definitely never had any sort of refurbishments. In addition to raising rent, they've started charging a processing fee to pay online. I don't even know if there's an option that doesn't have a fee. Parts of the landscaping have died off which leaves some areas looking really bleak. The parking lot needs to be repaved and the lines/ numbers repainted. There is a particularly large pot hole at the gate and most of the markings on the asphalt are gone. read more

WOW! I've never had such a bad experience with a property management company. Jonathan was rude and impossible to reach. I came across a listing for a home down the street that I was interested in renting and reached out through Zillow. I asked to schedule a tour but never heard back, so I called the number listed the next day. Jonathan already seemed annoyed and told me he'd send time slots but that "he was busy and it might be today or tomorrow, who knows" -- he couldn't give me a definite answer on the phone. He mentioned they were still taking applications and that I'd better hurry, then sent me the application link over text. I know how hard it's become to find a rental in LA, so I wanted to act fast. The home had only been listed for a few days. But he never sent the time slots - not that day, not the next. I called the management company directly, they connected me to him, and it went straight to voicemail. I was so eager to get the place that I filled out the application without even seeing it (my mistake). I pass by it often on my walks and knew it was a great home. Even though no one ever contacted me again, they still charged the application fee. No follow-up, nothing. Then, the listing was suddenly pulled from Zillow and other rental sites, and I couldn't reach anyone anymore. The property was GONE for whatever reason. I'm not saying these people are a scam -- but it certainly felt like it. How can you treat customers this way? What a waste of time and engery. I read other reviews afterward, and it sounds like they pay people to write good reviews. I should've checked earlier, so make sure to scroll down and look at what people are ACTUALLY saying. Don't work with these guys. read more

Over the past 3 years of living in a Lotus Property I can say that they've truly exceeded my expectations. Their attentiveness and quick response to all appliance and house related issues has made my living experience smooth and stress-free. Alondra, our property manager, deserves special recognition for her outstanding service and dedication. She went above and beyond to ensure that all maintenance/house related concerns were addressed promptly and efficiently. Thank you for your excellent work, and Alondra, thank you for being a perfect manager! Your professionalism and exceptional customer service are greatly appreciated. I highly recommend you check out any properties associated with the Lotus company for their exceptional service and dedication to customer satisfaction. read more

Lotus, and in particular Sally, have always been very attentive, accommodating, communicative and friendly. I look forward to many more happy years at this residence. An additional shout out to building manager, Mitchell. I'm incredibly grateful for the above and beyond effort he's provided to myself and my fellow tenants over the years. read more

I've lived in a property managed by Lotus for a little over 3 years now. While I enjoy the local repairman who does the standard repairs I've found the maintenance coordinator to be unresponsive and unable to process repair requests timely. I reported an issue with my oven in August it wasn't addressed and I was busy so I didn't have the ability to repeatedly follow up which is required if you want things resolved. I submitted a second request in September and they sent a repairman who could not fix the issue. I have been following up weekly/bi weekly but to no avail I don't have a working stove and we are 2 days short of November, I wonder if I'll even have a replacement before the Thanksgiving holiday. I noticed the owner stops by to collect the quarters from the washers and he's friendly I'll have to chat with him about the issue since there's no use continuing to follow up with Lotus. read more

I was interested in a unit on bunker hill in Los Angeles the manager Alondra assisted me with a tour of the building and unit. She was very friendly, helpful , and professional. She answered all my questions in a timely matter and provided me with a great tour! Wishing her the best of luck. read more

Alondra is very helpful and reliable. She is always able to answer my questions in a timely matter. Maintenance requests are always taken care of right away. She is an outstanding manager. read more

I moved into a Lotus property last fall and I've been enjoying the community here - the neighborhood is really lovely. It was a smooth process to apply and move in, Stephanie made it very easy. The apartment is pretty well maintained and so far it's been a straightforward process to get repairs done for any issues. I like that you can do everything online and the maintenance crew and Stephanie are responsive. read more

I am a tenant at Lotus. Ruben has been very helpful in assisting me, and answering any questions I may have. I've been here 6yrs and have never had a problem. read more

The manager Alondra is attentive and responsive with my concerns or issues I may have at the property. Great customer service!

I've been a technical vendor of Lotus for more than ten years, it has been a pleasure to work with Sandie Perry on multiple projects. Sandie is courteous and friendly, offers clear and direct instructions. Her passion and unwavering commitment to quality work is commendable and deserves mention and recognition. Payments are always complete and timely. Further, I can always count on Sandie to take my calls/texts and work out projects details. Sandie Perry is the best in the business and is why Lotus is such a wonderful company, great business, amazing people. read more

Me and my partner recently attended an open house in Alhambra and Alondra was amazing! She's been super helpful, patient, and above all supportive in helping us look for a new home to live in! She's very responsive and extremely patient. If you're looking for a new place to live I recommend Lotus Property Services and don't forget to ask for Alondra! read more

Sally was very helpful when getting me set up in my new apartment. She does her best if there are any issues arise. She will check in occasionally to see how I'm doing which I appreciate. read more

I live in one of the apartments that Lotus Property manages and it has been a positive experience since I inquired about the unit. Stephanie B., our property manager, is responsive and always on top of things when it comes to work orders and maintenance of the property. She is a great asset to Lotus Property Service. Our apartment is always clean, safe and peaceful. read more

I'm new to renting and I'm really grateful to Sally Gutierrez for always being kind and responsive. When issues would come up and I placed the maintenance request, Sally would start the process within a few hours. I'm glad that Sally is the property manager I get to be a renter from. read more

Visited an open house in Encino with my girlfriend not long ago, Jonathan was professional and timely. Although we weren't able to get the property I just wanna thank you Jonathan for all your help! read more

Jonathan was difficult to reach, and had a very limited schedule. When I would reach out with questions, he wouldn't respond. When I showed up to our scheduled time in the rain at night he wasn't there, and made the property manager walk me around. The electricity was out so I had to use my phone flashlight. He then told me I had toured the wrong unit, and promptly put up more listings on the website to cover up his lie. It's one thing to make a mistake, it's another thing to cover it up with excuses and lies. read more

I've been looking for places and have had the most difficult time until meeting Alondra. She had a great attitude, was very professional, courteous, and had an answer for every question. Going forward I will definitely recommend Alondra to anyone looking for a new place to live. She's great! read more

Just wanted to mention a few encounters with an exceptional employee name Ruben - Verdugo Apartments. He was professional, approachable and friendly. It was a pleasure dealing with him. He was genuinely concerned that all my questions were answered . I felt very comfortable and trusted his expertise. Thanks for such a great job Ruben. read more

Profesional employees, they work at getting Any maintenance requests done in a timely manner.

I don't often leave reviews but I feel that when someone goes above and beyond it is important to do so! Arlen has been super helpful and responsive with helping me resolve any issues that may arise. I've had multiple positive encounters with her and she is always willing to answer questions and mediate issues. It is clear that she is committed to ensuring tenants feel heard and most importantly that they're a priority. I'm grateful for her attentiveness and over all customer care. read more

I have been a tenant of my current apartment for 14 years. Lotus Property, and specifically Sally, have always been excellent to deal with. The few issues I have had Sally has always been there to help and get the problem fixed as quickly as possible. read more

I'm grateful for the outstanding service provided by Sandie at Lotus Property management services. She is part of the billing department for the property management company, so I'm sure she deals with difficult clients all day, but she's always given me service with a smile. I'm so grateful for her. Sandie consistently ensures that my payments are processed smoothly and goes above and beyond to address any of my concerns about my account. Her commitment to customer satisfaction is truly commendable, making my experience with the company both efficient and stress-free. I recommend Lotus Property services to anyone, especially with awesome people like Sandie Perry managing the company. read more

This is a Happy/Sad Yelp review. I lived in LA for almost 3 years and the process of apartment hunting is SO miserable. Thank you to Alondra at Lotus Properties for making my experience so seamless and enjoyable. Alondra is the one for a bubbly experience. I did say as a sad review because I'm still deciding on my next residence. I'm keeping lotus properties in the decision. Only because of Alondra. read more

Alondra is always ensuring we are taken care of with all our maintenance needs. She has made our renting experience very smooth and enjoyable read more

My family and I always receive great customer service from Alondra and the team at Lotus Property Services. Thank you all for your hard work and determination! Goes a long way & always appreciated. read more

The property manager Sally is very responsible & helpful. She is always on top of the issues. read more

Alondra ofrece un servicio excepcional. Ella siempre se asegura de que nos atiendan y repare los artículos en el momento oportuno.

I love living at this apartment complex. Brennon the apartment manager is so sweet and caring. He genuinely wants to help with any problems I have. He has always been reliable and responsive whenever I need help. Brennan is the best. This is the best service I've ever had at an apartment complex. Any problem I have get fixed right away. They are so fast at fixing everything. I need. Sally Gutierrez is the most amazing supervisor I've ever had. She's awesome and very helpful. I want to personally thank Sally and Brennon for treating me like family and taking care of all my needs. Thank you so much you guys are awesome!! Thanks again for being so kind Sally and Brennon. I really appreciate you guys. read more

Thank you Mr. Ruben! He was very accommodating with regard to the inspection and was very respectful of my space. He was very kind and professional. read more

Alondra manages one of my properties and has done an extraordinary job. She is has been able to manage this property directly with tenants from onboarding new tenants onto the property to managing day to day interactions such as questions or general concerns. It's been a pleasure partnering with her and I would highly recommend her as a property manager. read more