I am posting this to clarify my experience regarding our rental and my interactions with Chris Helmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law. read more

Our experience with Astrid and Joe went smooth. It's never easy starting a new chapter in life, new city new home etc. I have to say Astrid and Joe nailed it right away with what we were looking for our family. They answered all of our questions and doubts as true and honest as it gets. They explain the whole process and are with you every step of the way. Thank you for trusting In us like we trust your team. If you're looking for a nice home with a smooth & professionalism process Contact team Joe & Astrid. read more

Vantage Property Management took over the active management of my property a few years ago. They have been reliable, responsive, and professional in finding a tenant and maintaining the property. Recently, there were a fair number of repairs needed, and this is where Alice and the team at Vantage really shone. I trust them to represent me well with the tenants, HOA, and vendors. On the flip side, my tenants and HOA appreciate their responsiveness and professionalism. Thank you, Vantage, and particularly Alice, for your excellent management! read more

I interviewed five different companies before choosing Vantage Property Management, and I'm so glad I went with them. Their stellar Yelp reviews stood out, and after meeting Astrid, I could immediately tell she was the type of person who gets things done. I signed my contract with Vantage on July 1st, and Astrid and I quickly got to work on improvements for my condo. In just one week, we replaced the ceiling fan, lighting, faucets, vanity, reglazed the bathtub, changed out door knobs, and brought in professional cleaners. Astrid was extremely helpful in selecting pieces that matched the home's style and connected me with reliable vendors to complete the work. A few costs came in slightly above the initial quotes, but pricing remained fair, and the results were excellent. What impressed me most was how much Astrid genuinely cares about both the property owner and the tenant experience. Most importantly, she found a qualified tenant for my condo within just 10 days. A lease was signed shortly after, which gave me great peace of mind. I also want to recognize Chris, who has been wonderful to work with. He communicates clearly and helped me navigate an unexpected air conditioning replacement and a plumbing issue. He's professional, trustworthy, and proactive. Astrid is incredibly hardworking, and on the rare occasion if her tone has come across as rushed, I truly believe it's only because she's juggling so much to give her clients her fullest attention. The important thing is that if you reach out by call or text, she gets back to you quickly and addresses concerns as soon as she can. It's clear she is committed to delivering her best, and I respect the effort and dedication that takes. Although I've only been with Vantage for under two months, my experience so far has been outstanding. I'll gladly update this review as our relationship continues, but at this point I can confidently recommend Astrid, Chris, and the entire Vantage team to any property owner seeking responsive, professional management. read more

Elisa is the very BEST !! Talk to her La recomiendo mucho Beautiful Sabrina is outstanding too, see her read more

I recently experienced a professional tenant situation and need to start eviction, Chris gave me some honest advice to help me get rid of this pain quick and fast. After it's done I transferred to Vantage property management immediately, manage a property is not easy I now believe it should be done by professional company. read more

I am a seasoned investor and have interviewed many companies, and recently decided to go with Vantage. They are not in a rush to place a tenant, but take time to go over each application, making sure to find the right one. They are not getting paid before then, which I am impressed cause before I was forced by so many ways to take the tenant I don't like. I like Vantage's transparency and working philosophy to protect owners' interests in the current market. read more

I could ask for a better property management company. When my last tenant moved out immediately they were on it putting the house up on the site and doing interviews with prospective renters. Weeding out and leaving quality. They dont want unsavory rents anymore than the home owners. If the renter has an issue the team immediately takes care of it and has it handle promptly so everyone is happy. They are truly amazing. I would recommend them to everyone and really glad they are in my area. read more

My standards are high for someone with an almost perfect credit score, and I detest writing reviews these days. Chris is a critical thinker the moment you engaged a conversation with him, he will virtually always identify the best way to tackle the issue at the most affordable cost. The man certainly gained my trust. Chris has managed my rental property for nearly ten years; before that, I had three different management companies, and none of them could equal his enthusiasm and market knowledge. You won't regret choosing Vantage if you're a landlord looking for a better night's sleep and someone you can rely on. Don't waste any more time and just go with Vantage. read more

Astrid is extremely unprofessional. She share her frustration with other possible tenants and said "no one is going to play with me." Took a personal call during our appointment and I felt super rushed due to her saying during the call it would only take her a few minutes to show the listing. Astrid didn't know the amount the deposit would be! Along with other information. She called me over and over. I let her know I was working and she continued then called from another number. Her tone seemed aggressive and always rushed. Extremely disappointed. I've never dealt with someone so unprofessional. When I communicated to her that I was going to pass on the apartment she was aggressive and asked when I was going to tell her. I told her she was very unprofessional. she then said "well I have other people waiting." Definitely don't care about customer service. Gross read more

I had a great experience with this management team. They are professional, responsive, and very easy to work with. Any issues were handled quickly and efficiently. I really appreciate their clear communication and attention to detail. Highly recommend! read more

They took over my old property management company Professional property management I had an ongoing payment agreement with Professional property management now that Vantage is taken over. They email me every day and call me every now and again tell me I have an outstanding balance which I'm already making payments on per the original agreement read more

I received a phone call from Allison informing me that a misunderstanding earlier in the month was cleared up. I appreciate the support and clarity. I am looking forward to working with this property management team. read more

As a homeowner, you can only hope to find someone as good as Vantage Property Mgt. They have been extremely patient, answered all my questions, and most importantly, return my calls! Thanks for making this a smooth process! Great staff. read more

Chris and Elisa are the best and very professional. Appreciate their prompt response time and their service. I would 100% recommend this company! read more

I have a few rentals I self managed. It was taking up too much time so I hated the team. Chris really knows his stuff. Identified places I was wasting money removed a few of my bad renters remodeled the units and rented them out for much more. His assistants speak Chinese so this helps a lot but he also has Spanish for my renters. What I really like is they direct deposit rent into my account and give me a statement of my account. read more

We have been managing our own rental properties for years and it has been a hassle dealing with tenants and repairs so we decided to find a property manager. We currently have Commerical and residental properties in Corona, Norwalk, South El Monte, Ontario, Los Angeles, North Hollywood and Rowland Heights so they are pretty spread out and we needed someone that was able to help managing with all of them. We finally decided to ask around friends and family for recommendation and we came across Chris and Yuki at Vantage Property Management. They have been very hands on with our property. Knowledgeable and professional with maintenance work while managing relationships with our tenants. I would highly recommend them to any property owners that is seeking for a reliable management company. Thank you Chris keep up the good work. read more

Vantage Property Management - One of our rental property remodeled by Chris - Property Management Near Me - Diamond Bar, California

I have employed Vantage as our Phillips Ranch condo property manager for just over one year now, and to-date, I have been very pleased with our relationship. Their wisdom and experience while dealing with our tenant and the occassional coordination or repair issues, have made their property manager services a worthwhile investment. Chris and Lilia have both responded promptly, whenever I have any questions or concerns. I highly recommend Vantage Property Management! read more

I use Vantage for a rental property in Diamond Bar and Chris with Vantage is extremely helpful. They do all the renter interaction and have a large list of technical repair support. I have recommended them to other families who want to keep their old houses for rentals. read more

I recently sold my house and was looking to rent and I ran into a beautiful house in Walnut which is managed by Vantage property management. I was very skeptical to give my personal info and credit fees to qualify. They have been absolutely amazing and transparent. Since I moved in I have had some issues and I just create a request in my app and they take care of it within 24-48 hours. I strongly recommend and a shout to Chris and the crew. read more

Great service by Chris and his team. I called a few property management companies in the area and I didn't get as much info as I received from Vantage from the start. I scheduled an appt with Chris so that he can assist me with renting out my home. Chris was informative and professional in explaining the process to me. Once I signed the contract it has been nothing but a great experience, going on 2 years. His office staff is also helpful. If I call or text a question, an answer is for me within a matter of an hour at most. read more

Several years later and I'm still 100% happy with Chris and Vantage Property Management. They picked great tenants who have been a breeze to have and have made property management simple and smooth. Small repairs taken care of quickly and without issues, larger issues also taken care of quickly and smoothly, property taxes paid, and documents ahead of time. Couldn't be happier. read more

Chris and his team has managed our property for the last 4+ years. We had a terrible experience with another property management company, and are so glad we found VPM. They are courteous, reliable, responsive, and always on top of everything! I couldn't ask for a better team to manage my condo. Thank you Vantage Property Management! read more

We have had Chris & his team manage our 4 rental properties for over a year now. Without a doubt, they are the very best property managers we have ever had! Utterly professional, courteous, helpful and quick on the mark every time. They have found and placed excellent tenants with speed and precision. Chris and his well-picked team can solve any type of upgrading work and schedule estimates and repairs with hours, everything from very small repairs to roofing and cement work, at excellent prices We highly recommend Chris and his team at Vantage Property Management. We know that our properties are in excellent hands and we are worry-free! read more

Over the past few years I picked up several rental properties when the market was down and have had more than my fair share of headaches managing them. From finding renters to my renters not paying rent to fixing AC problems to water heaters breaking, it's literally been one problem after another. After contemplating selling a few of my properties due to the stress issues I've been having, a friend of mine referred me to Chris at Vantage Property Management. Initially, I sent a couple of my properties his way to test the waters, but now he manages all of my properties. He's super easy to deal with and more importantly he does everything for me. He finds my tenants, he deals with my tenants, he takes care of all maintenance issues, and he collects rent. I've had no calls from any of my tenants and I haven't even had to visit my properties for several months now. He also always gets me the best pricing on repairs too. He used to be a former licensed plumber and knows exactly what prices are fair. The only thing I need to worry about now is figure out which bank I want Chris to direct deposit my rent money into. That's it. If you're looking for a new property manager or a real estate agent, Chris is your guy. Give him a call. He's also a new father, so congratulate him when you do! read more

Vantage Property Management - My rental property. Managed by Chris at Vantage Property Management. - Property Management Near Me - Diamond Bar, California

This review is on behalf of a family member. Thank you vantage property management for helping them lease out their apartments within such a short time. Chris and his team are extremely professional. Will definitely recommend their service. read more

Very pleased with Vantage property management. Chris is very responsive and highly knowledgeable. He was helpful throughout the entire process and continues to be great to work with. read more

Chris runs Vantage Property and has been extremely helpful to my family in managing our rental property. We managed it on our own for a while and it was a hassle getting the rent on time and maintaining the property. I was referred to Chris by a friend of mine and since he has taken over, we have gotten our monthly rent on time. What I like about Chris is that he always takes the time to listen to our concerns and answer any questions we have. He also offered some helpful suggestions in maintaining this property as well as some tips for managing our next one, should we ever get another! He also knows a lot about fixing the property up! He has fixed some pretty serious problems as well as some easy fixes that seemed difficult-- he has also explained to us how we can fix some of those easy issues in the future. Overall, I am glad that I was able to find Chris to manage our rental and it has been headache-free, which it should be. read more

Since I let Chris and his team to manage my rental properties 2 years ago, I never had any headache from tenants and never need worry about late payment, bounced check or maintenance. I'm very satisfied with VPM which provides reliable and professional services. Thanks so much! Highly recommend! Property owner. Judy Chen read more

Working with this company has been great and exceeded all expectations. From the very first meeting to review the property and then to move forward, communication has been excellent and it's been great knowing I don't have to worry about the property that they manage. Would recommend them for sure. read more

Chris and the team at Vantage have done a great job managing our property for the past 3 1/2 years. Chris helped us through the Pandemic challenges with helpful advice and updates. He is courteous, prompt and helpful. He and the team take care of everything for us. Thanks again! read more

Chris and his team are amazing to work with! Chris has a great sense of humor which makes working with him a Blast! If y'all are looking for someone to manage your property or properties, I highly recommend VPM read more

Have been using Chris and his team for a while. They are always working hard to make sure everything is up to par

Couldnt give a bigger endorsement to our guy Andrew. Walked us through every step of the process and was always helpful. Extremely knowledgeable, very professional, friendly, and was always available. We can't say enough good things. Thanks again Andrew for everything. read more

This management company has been a great asset to me and my family. we spent a long time trying to look around for somebody that could help us with managing are properties within the Chino area I couldn't find somebody that would be really useful until we eventually met with Chris. after starting to work with them we realize that we can a lot of value where we hadn't seen it before and overall have been extremely satisfied with the service that they have provided. read more

I live property in Walnut and Chris has helped me maintain it for over 3 years! Whatever my real estate needs Chris is there to help! Anything from the water heater, kitchen floor, doors, his background in construction and maintenance shows that he is more qualified than any other agent in the community! He was also able to help me sublet an available room at the time which significantly helped me with my monthly payment! read more

Excellent property management, Chris and his staff are very professional and stay on top of things, in addition to managing they are also Realtors, and when it was time for me to sell my rental, Chris did a great job getting it sold. read more

Chris at Vantage is an awesome agent. He is very responsive, has great knowledge of the local real estate and rental markets.

What a great Place, Lilia and Chris know there stuff. I had a rental where the tenant was always late or complain about things being broken and my old company would take money from rent every month. I switched and vantage did a property inspection after taking over. realized that the water pressure in my house was 125psi and this was the cause of all the problems. they scheduled with the plumbers to repair the regulator at a good cost and shortly after this the renter started making payments on time. unfortunately the renter moved out 2 months later because her was tired of the old company but Astrid with vantage was able to find me a renter in 3 weeks and life has been a dream ever since. read more

Let me tell you that the team at Vantage is easy to work with. I was debating on selling my home or renting it. long story short we have been using vantage property management for over 3 years on my home and have had great success. My rent is deposited electronically into my account. the company online system is amazing, you can call them and they will call you back if they dont answer asap. just nothing but good old fashioned service. I needed to sell my home this summer and Chris was able to place the property for sale with the tenant inside, get several above asking offers and close before expected closing date while i was on family vacation. He was able to arrange a notary miles away and accommodate my midnight calls. Thank you, thank you thank you read more