I am an owner and I deal with a lot of property managers. If I can use 3 words to describe progressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you.. read more

Progressive Property Management - Unauthorized release of keys and didn't even get the cashier's check before releasing keys - Property Management Near Me

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I am a tenant and have rented a property managed by progressive and Greg for almost 8 years and I have to say that they are the most professional honest and fair property management companies out there for both their landlords and tenants. Greg has responded to all of my service calls and always resolved the situation. I have already referred few friends there and If I ever own an investment property, I would have no hesitation hiring him to manage it. I highly recommend progressive and Greg Nowling for both landlord and tenants . read more

Literally everything has gone well! From service, to value, to professionalism, to communication, & timeliness! Chad has been amazing & we are lucky to have found him/this company. Our condo was rented within a couple weeks! We just don't have the time to manage our property ourselves. Chad & PPM have been godsends! Would definitely recommend! read more

I've worked with Cecilia as my Property Manager since about 2011. Even if I say nothing else, that alone should tell you how much I value her partnership. She consistently goes above and beyond when it comes to tenant placement, handling issues and emergencies, and just about everything else imaginable. I've worked with other Property Management agencies and professionals and Cecilia easily rises to the top. I can't imagine working with anyone else, and I won't. read more

I had the pleasure of working with Greg and I have to say, they truly lived up to their reputation as a reliable and trustworthy property management company. From the moment I engaged their services, Greg was a person of his word and spoke through his actions. The process of renting out our highly upgraded house was quiet stressful however Greg was available to answer any questions I had and provided valuable insights throughout the entire process. I was impressed by how quickly he was able to rent out our property, as they kept their promise of finding a qualified, financially stable tenant as soon as possible. The lease documents were very detailed and didn't leave any legal liability loop holes to chance. I highly recommend Greg to anyone in need of real estate management company who will put their clients' needs first and deliver results. read more

From the perspective of a tenant , Greg has been very responsive and has been able to meet our needs (often within the same day). We have been working with Greg for well over four years and have never had one problem that he has not been able to handle. The whole team that he works with are professionals and the people that they contract in order to help resolve any issues in the home are experts that do the job right the first time. There has not been one concern/problem that we have had that has not been addressed in a timely manner, Greg's professionalism and willingness to assist us even on the weekends or late evening is something that we greatly appreciate. Greg has demonstrated a willingness to provide top customer service. The application on the phone that tenants can use in order to pay rent, look up past payments, etc.. is a great tool and extremely helpful. This company and Greg have made the renting experience as stress free as they can. read more

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a great member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg! read more

My wife and I worked with Greg for almost 5 years while renting our home. During that time, we had nothing but positive interactions. Any time we had issues with the house he was quick to ensure a vendor was on it. We received the news that the previous owners wanted to sell the property and he was able to seamlessly facilitate us purchasing the property. He was always available for questions/concerns and made the process easy. Thank you again for everything Greg!! read more

Best property manager ever ! Greg takes care of everything from start to finish. He treated my property as if it were his own. Greg brings a sense of calm and treats everyone with respect. He is always available and does all he can to insure everyone involved is taken care of and happy just like his motto says ... we manage happiness. So true ! Thank you so much Greg and the team at Progressive :) read more

Greg is a true professional and the team at Progressive Property Management are the best in the business! I've had the pleasure of working with Greg on a few client needs and he's always been on top of his game. Quick to respond, knowledgeable and super friendly make the perfect combination! Honestly, they do it so well, I decided to shut down my property management division and simply refer my friends and clients to them! If you're looking for an amazing company to manage your residential or commercial properties, whether it's a single unit or dozens... do yourself a favor and give Greg a call! read more

5+ star service. Greg has always been of great assistance handling any of our property managemet needs. His customer service is top notch. Whenever we have questions he is only a phone call away. In this busy southern california market, having progressive assist us with our property management needs is money and time well spent. I definitely will continue to send my business and referrals to Progressive Property Management. Thanks Greg!! read more

Greg is great ! Found the great tenants and rented out my condo in just 3 days. I am really happy and highly recommend his excellent services. read more

Our family just signed a lease with Progressive Property Management and so far everything has run really smoothly. Greg Nowling has been especially helpful. He has been easy to reach when we had questions and he even helped us move our couches into our new place. Thanks Greg! read more

They're great! They've been managing my property in Chino for the past year now and they always have a speedy response to landlords and tenants. Always professional at a reasonable price. read more

Greg deserves more than a 5 star review!! He was the most personal professional guy to work with. He also has a great sense of humor - I could talk with him for hours and trust me he knows what he is talking about. Don't go to anyone else. Go to Greg!! read more

Scott is amazing! Thank you for taking the time to answer my questions and listen. I really appreciate it! I would give you more stars if I could! :) read more

My husband and I have dealt with our fair share of real estate agents and it was so refreshing to work with Greg Nowling! He is now our go to guy for real estate and property management. He found us a rental home within 24hrs and the process was seamless and stress free. A few years later he found us our dream home which checked off all of our needs and wants (trust me, there was plenty). We knew he had many other clients but we always felt like we were his only ones. Greg's knowledge and patience during the entire process was just what we needed. His quality of service is unparalleled which is why we recommend Greg and his company without any reservations. read more

I own a property in Riverside Ca that I'm currently leasing out. It was a lot of work to manage myself, so after doing some research on yelp i came across Greg Nowling with Progressive Property Management. Greg was such a professional and showed me how much easier my life could be if his team managed my property. I have so much appreciation for Greg and his wonderful team. When looking into hiring a property management company, don't settle for the rest when you can hire the best. read more

Greg is awesome! Was able to get my A/C running in less than 24 hrs. amongst other issues. Very friendly and response time is quick.

I have had the pleasure of working with Mr. Greg Nowling for the past 6 months; he manages my rental home that I have in Chino. He is very easy to work with, very professional and always takes care of items that need to be addressed in a timely manner. I would definitely recommend Progressive Property Management if you are looking to have no worries or hassles with your properties/tenants. I am in the Hospitality industry for over 28 years where customer service is huge to me and Greg has definitely exceeded my expectations read more

Amazing service!!! Greg has an outstanding way of managing anything our property management needs. Customer service (top notch) for sure recommend it. read more

I did extensive research to find the best management company for our property and Progressive came out on top for good reasons. They are competent, professional and easy to work with. Our agent Greg Nowling was responsive and always helpful. I can recommend this company and Gregg without reservations. read more

It has been a great pleasure to work with Greg for the past 3 years. He always responds to our questions and tenants' requests promptly, and handles all the issues professionally with thoughtful considerations. We are so happy that Greg is our property manager and he has eased lots of stress for us so that we can use that time to enjoy life. Based on my observations, our tenants love to communicate with him too. Thank you, Greg! read more

I own two properties in Riverside Ca that i lease out. It was a lot of work to manage the properties myself and keep renters in them. I needed help so i contacted Greg at Progressive Property Management. Greg and his team were very professional and they showed me how much easier my life could be if they managed my properties. Now i have free time to pursue other opportunities thanks to greg and his team. My properties are kept up and i dont have to deal with the tenants anymore. I love it! read more

These guys get it done. I appreciate common sense and a fast pace. The team at PPM is honest, fair and quick to handle business. They have been managing a couple of my properites for over 3 years and I've had a great experience. As a homeowner, property management is about taking away the headaches. These guys take care of it.... and very well ! read more