We've worked with this property management company for the past year and have had a great…read moreexperience. The team has always been professional, responsive, and easy to work with. What we appreciated most was how organized and proactive they were throughout the entire year. Maintenance requests were addressed in a timely manner, communication was clear, and they consistently made us feel valued as clients. We truly appreciate their reliability and would definitely recommend them.

We picked them to manage my mother in laws property. Hass was upfront, transparent and answered…read moreall questions we needed. When we met Hass to discuss our needs he was great, not pushy or "salesman" tactics and felt like a good fit and someone we want on our side. Highly recommend.

As first-time landlords, we were definitely nervous about navigating the rental process...but…read moreworking with Brooke from Stellar Property Management has made all the difference. From the start, she's been incredibly communicative, intuitive, and knowledgeable. Pricing is fair and inclusive. Straight to the point which we prefer. Brooke anticipates needs before they arise and handles every detail with professionalism and care. Her ongoing support has given us peace of mind and confidence in managing our property. We truly feel lucky to have her in our corner!

Stacey, in Twain Harte, is outstanding. She is immediatley responsive if you contact her about a…read moreconcern, and empathic during the process. She knocks herself out to keep you informed along the way so you aren't left wondering what stage of resolution your issue is in. She is a breath of fresh air at a time when many give a feeling of "I don't care". Fortunately, she does!

We're really glad to work with this property management team. They take care of their tenants and…read moreproperties the right way and always go the extra mile. Christine especially makes our job easy, she's on top of everything and great to work with. Honestly, she's the best.

My rental property was in need of many repairs/improvements when the tenants moved out. I was…read moredelighted to observe how quickly Espy took care of all the needed upgrades & had the house rented in a very short time. I was informed of all progress being made along the way, which added to my confidence that everything was being taken care of. I can highly recommend Riverside Property Management.

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a…read moregreat member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

I tried requesting a viewing of a home for rent, and this was the response I received…read more we are not showing it. Look into the windows. If you like it you can fill out an application from our websitebestrealty.com. the form is at the bottom of the page If you have a no showing policy, that's fine, but I gave my phone number as well. There was ZERO assistance. How do you expect anyone to just hand over all their information without even looking at the property? Look in the Windows? REALLY? Did you know that it's gated? Because it is. If this is the care you put into your potential clients, I want no part of it.

Trent and the team have been amazing to work with. They are very attentive and quickly resolve any…read moreissues that arise. Communication has been excellent the entire way. Kandyce was also a great addition. Thanks guys!

Absolutely horrible communication and organization. Waited months for confirmation to be able to…read morepaint my damn house. still have not gotten confirmation that they received my completion form. Don't have time to keep trying to get a hold of them.

Alright so a fresh review…read more I had some payment issues where I was supposed to receive a notice in December of 2019 about increased HOA fees, but I did not. For some reason, my HOA sent me this notice April 2020, along with my two payment coupon books on the 1st of June. So I went to Paylease and made the update to my autopay amount to adjust for the increase claimed in the coupon books that came with the letter. To my surprise, I then received a letter November 2020 from Weldon Brown stating I had $400 in late fees on top of being $390 delinquent. After calling Terri, the CFO/financial manager, I found out that I had been $30 short per month since December of 2019. I explained to her my side of the story, and without hesitation, she told me that she'd transfer the amount over to the new management company. What I am most impressed about this situation is that I behaved very rashly, but they were quite patient with me. I was fuming. A demand for $400 was a lot of money to suddenly show up in my mail box. This was the first letter I'd received notifying me of my delinquent payment after months. And I didn't have all the information at the time to understand that this wasn't their fault. They didn't need to transfer that $400 over to the new management company. They probably had every legal right to keep it, but they made an ethical move and dealt with me kindly. What they did shows me that they are a fair organization despite the type of people they deal with, and have excellent values befitting an organization which manages other people's money. That's rare to find.

Ive always considered leaving reviews on services (both good and bad) throughout my life, and until…read morethis very moment, I have failed to do so. However, with such an incredible service, and most importantly, a massive contribution, pristine guidance, and whole hearted support in one of my ultimate dreams to come true, how can I not and why would not? Sergio is a rare gem in the real estate industry - a man of true morals, extensive knowledge, and incredible empathy, patience, and understanding. Sergio is not solely looking for a paycheck, but rather the best interest of his client - as if he were buying the home himself. As mentioned, buying a home has always been one of my ultimate dreams to come true, and quite frankly, the process of buying a home is very stressful and overwhelming. But with Sergio on my side, he really did help and support me through this entire process with ease and pro activity. Sergio demonstrated extreme patience and knowledge, pointing out flaws and detrimental factors of homes that I thought were wholesome houses. Without him on my side, I'm more than sure I would've regretted my home purchase due to pressure, impatience, and stress. I now sit back on my porch and admire my kids play on the front yard of our new home, I cannot thank Sergio enough. Please do not hesitate to purchase a home with Sergio by your side - you will experience this review yourself , and you definitely won't regret your decision of buying a house with Sergio. Again, from the three of us, thank you so much Sergio. May GOD bless you, your family, and your future endeavors

It's been 3 months now since closing on my home. Sergio was professional and answered all our…read morequestions. He had to work not only with myself but with my family, and everyone knows it's hard to please multiple people with different wants or needs. He made it flawless and painless. Sergio was always available when needed and took his time to make sure we understood the step by step processes and knowing the do's and don'ts when buying a home. He's friendly, funny, relatable and all around a genuine person who wants to help. He was there for us during the process, making sure the sellers fixed any issues we addressed before closing. He was there after to make sure we were good and ask if anything else needs to be addressed or looked at but like I said, he made it painless and almost stress free. I'm buying a house for the first time, of course I'm stressed. However, I would 100% recommend Sergio to help you buy your forever home. Definitely worth making that call.

A young man name Christian at the rewards center satisfies me as a customer service . Just want is…read moresupervisor know that . He's always a great help

Very bad customer service. Do not waist your money with this company. Luan Blake is quick to jump…read morefor her 10% but when the tenant needed battery replacement on the smoke detectors to the unit she was renting from us, Blake contacted us owners to drive 34 miles to replace the batteries ourselves, She even contacted us for a removal of a water beetle. The day we notified them that we wouldn't be renewing with them, they terminated the contract that same day. This company didn't even wait until the end of the contract which was about 1 week. As of right now we are still waiting to hear back from them even though we have tried on multiple occasions. This is in regards to us getting our key and our control back for our property.

Lavern has managed several of my rental properties since 2018. He has been consistently…read moreprofessional, punctual and always honest/straight forward. I have yet to receive any personal complaint from any of these long term tenants. In addition, the turn over rate has been exceptionally low reflecting

I have used Eagle Real Estate for many years and I would strongly recommend them to any real estate…read moreowner looking for rental property management. Eagle Real Estate is very reasonably priced and very effective at managing rental properties. They collect rent, respond to tenant issues, and maintain a cadre of reasonably priced contractors that can meet any tenant need. LaVern is very knowledgeable in real estate management, and provides timely rental information about income and issues, but is always willing to take the time to advise, council, and educate. He is a strong renter advocate, ensuring that the property meets occupancy requirements and is maintained to ensure renter satisfaction. Their attention to detail has enabled me to maintain some very long-term tenants, saving a great deal of money in refurbishment. Alan