Lea Thomas went above and beyond to ensure that a resident's concern was addressed clearly and respectfully. In particular, she took the time to thoroughly explain the handling of work orders, especially in cases where previously submitted requests may not have been addressed due to a residence error. She communicated this in a way that was easy to understand, while also showing genuine care in helping resolve any confusion or frustration. Her willingness to assist, clear communication, and positive attitude reflect very highly on Action Property organization. Employees like Lea Thomas are a valuable asset to your company and play a significant role in maintaining its reputation for excellence. Thank you for fostering a team that prioritizes such high standards. Pete M. read more

Aloa Navarro is the very best. Thank you for your help I needed it! I called the office and the person wasn't able to help me. I visited the office and Alia got me all set up on ACH. To the rescue always! Thank you so much Alia! Cynthia read more

I keep submitting issues to a department called community care that takes days for a response and I feel that it's because it never lists the right HOA on the response. I've submitted 5 and each time it's a different HOA that's not my community. Then, I wait 5+ days for a response and I end up going to the manager to get it addressed. Just frustrating. Positive note, our manager Janet is absolutely amazing and if I go to her first, my items are addressed. read more

This review is long overdue. For a little over a year now, I've lived in a community where Action Property Management manages our HOA. It's been a wonderful experience from day one due to our Community Manager, Aurora. She's responsive, friendly, knowledgeable, and quick to help with any questions or concerns I have. She's honestly the best! read more

I was having difficulty signing & returning a doc since I don't have a scanner at home. I spent several hours trying to finish the task, sooo frustrating! I contacted Aurora and within minutes she had solved the problem. Anytime I have an HOA question, Aurora ALWAYS answers promptly and follows through with solving the problem. Best HOA manager I've had to work with! Thank you, Aurora! read more

Action Property Management consistently delivers the ultimate standard in property management, and Alia Navarro, CMCA, Senior Community Manager in Chino, is a true standout professional. Alia brings an exceptional level of knowledge, responsiveness, and professionalism to every aspect of community management. She is proactive, detail-oriented, and deeply committed to serving homeowners and boards with integrity and care. Her ability to anticipate issues, communicate clearly, and follow through with precision sets her apart as a trusted partner and leader. Action Property Management, under professionals like Alia, exemplifies what best-in-class service looks like--organized operations, strong financial oversight, and a genuine commitment to enhancing the quality of life within the communities they manage. If you're looking for reliable, high-performing property management with a personal touch, Action Property Management and Alia Navarro deliver excellence every step of the way. read more

I truly appreciate the support I received from Scott and the team who helped me with the Safe List process for my rented vehicle. They were responsive, kind, and efficient -- exactly what you'd hope for when facing a stressful situation. However, I was extremely disappointed by the lack of support from the person who was directly responsible for handling my case. Not only did I receive no response to my polite and clear email (which included an apology and request for help), but I was also told -- in a rather sharp and dismissive tone -- that she would not share her direct number with me, nor did she acknowledge my position as a homeowner. I understand protocol, but tone and respect matter -- especially when someone is reaching out during a moment of stress. When neighbors help connect you with the HOA's assigned contact and the first thing you hear is a voice filled with resistance, it leaves a lasting impression. I believe in kindness and professionalism -- and I hope this review helps ActionLife continue to improve in those areas. Scott is a wonderful example of how small acts of help can mean the world to someone in need. Thank you. read more

HI, just came across this page. I have lived at Park Laurel for 15 years. I just want to give a great shout out to Veronica and Victor at the front desk and Pedro who takes care of just about everything in the building. They make living here a pleasant, friendly experience. They always greet everyone with a smile and always go beyond expectations in taking care of the residents, the units and the common areas. It's nice to have the opportunity to say a public thank you and tell them how much my family appreciates them. read more

For about the last year now, action management has taken over the responsibility of managing our HOA. I have served on the board for a few years now, and there has been a significant improvement in the service we receive, and the communication with action management and specifically our community manager Bonnie. If you are on the board of an HOA considering a new management company, I would strongly encourage you to reach out to action management. It has been a game changer for our community. read more

I really wanted to believe that Action Life would "make everything easier," but my recent experience has been disappointing. I've waited over a week for a reply from my assigned property manager at Victoria garden in Rancho Cucamonga regarding a critical refinance request--no reply, no return call. I do want to thank Scott for stepping up even though it wasn't his job. But it shouldn't take a detour to get basic support. When homeowners are on a time-sensitive mission, silence becomes more than a small inconvenience--it creates stress and delay. Hope this can be improved. Giving two stars: one for Scott, who was helpful and kind, and one for the team who assisted with my rental car paperwork. They made a difference. But during a critical moment, the assigned staff -- who I believed would help -- never responded to my email, nor returned my call. When my neighbor tried to help me reach her, the tone and words I overheard were dismissive and cold. I wasn't asking for a favor -- I'm a homeowner who pays into this association. I expected at least a basic level of support and respect. This review isn't to accuse anyone, but to express real disappointment. I hope communication here can be more human in the future. read more

Extremely disrespectful staff. The second you ask them a question after our car was towed, the lady said "dont ask me anything, i already told you". They are not responsive, extremely disrespectful and shameless. The lady hung up the call when i asked her to repeat herself. I will do anything to protest and get these employees to actually have a heart when speaking to customers. Action property management needs to fire the staff that dont lnow read more

Action Property Management - Property Management Near Me - Corona, California

I'm here to review property manager Alia Navarro for two properties, Artistan in Chino and Hampton Roads in Corona. I deal with so many different management companies as a vendor and Alia and her company are top notch! -They PAY on time and many times EARLY -Alia is very RESPONSIVE to correspondence , I appreciate her prompt emails compared to other property managers -Alia goes all out to make it a welcoming place for her community, she creates fun events for the residents to get together and get to know each other. You can tell she only wants the best vendors for each of her communities . read more

Above and Beyond! Scott S has really impressed the community from day one. We have 3 crazy rats in our community who constantly wreak havoc. This property management company went well above and beyond in assisting everyone, being incredibly responsive and being more than fair in their treatment of all community members, regardless of the amount of fur they have. Highly recommend and highly honorable in their business prowess and ethical behavior. Appreciate the extra effort, tough skin, and superior customer service. read more

If I could give zero stars I would . They are corrupt and shady. Do not choose, rent or buy from them. They took what was a small fine due to increasing their rates without sending us a specific notification of the rate increase (it was hidden in the annual finance packet) and they tacked on fees and interest which amounted to almost 500% (5x) the original amount due. My daughter has been fighting for her life in and out of the hospital and so I requested a waiver of the fees and interest. I was happy to pay what I owed but they didn't work with me. They took off like $25 of the almost $1300 bill (my original amount was just over $200 and yes now they've put a lien in my house for over $1200, asinine). It's highway robbery. They are just straight up evil, shady, hard-hearted, corrupt people looking for ways to stick it to us. After having to be out of work for a long time to be in the hospital with my elementary afed daughter, we just can't pay it. I have never felt such contempt for a group of people as this. Rarely in my life have I dine business with such outright corrupt organization. Hide the fee increase. Don't notify us for two years, then tack on 500% in fees/interest. Absolutely appalling. STAY AWAY. read more

I have found Scott Sears & Valerie our Property Manager to be easy to work with. They are attentive to our needs. They were put in a difficult situation in dealing with a few bitter individuals who refuse to stop bashing individuals and causing havoc for Action. Action is professional and trying its best to serve our community. It's sad that a few bad apples can't accept seeing a good management company doing its job and trying its best to work in unison with the entire community. Thanks Scott & Valerie for your effort! read more

Action Property Management and, in particular Manager Alia Navarro, were wonderful to work with. Alia really kept our board on track, in all aspects of board responsibilities, to achieve our annual goals, increase our reserves, and keep homeowners happy. I personally appreciated Alia's ability to deal with even the most difficult of personalities. Action provides complete service, saving time, money, and frustration. We have a different company now, and I sure wish we could go back to Action! read more

Moved into our new home. The existing association was just taken over by Action Property Management and I tried getting ahold of them a month after we moved in. I was told (by our old association) that we would receive a "welcome package" within the first couple of months after moving in. I then just forgot about it. I received a notice of intent to put a lien on our property on month 5ish of us being there with some cool fees they came up with. Did not receive any welcome package, just an intent to lien. Called and spoke with Vanessa who was about as welcoming as a computer and she told me that they would vote on whether to waive the fees. Turns out the powers that be "voted" against waiving the fees. This company is so unbelievably hawkish and cold. I hope they find love. read more

Alia Navarro - Absolutely an outstanding manager and is a pleasure to work with and has been for over 16 years. Her ability to be on top of all issues and follow through on multiple levels is so impressive. Her customers are her number one priority and she manages them highest standards. I feel she should be training all managers! read more

Board member review Action Director Scott Sears As a former board member familiar with 3 different management companies, ACTION LIFE is at the bottom of the list. Our HOA had previous issues and SCOTT SEARS has caused even more division within our association and neighborhood. He presents himself as knowledgeable but often speaks before verifying information he provides. 1) In an open meeting, he stated that he disagreed with our legal counsel 2) He takes the path of least resistance and will lean toward whoever appears to insure that they will not change management companies 3) The level of service is substandard and it's all about retaining an account, not quality customer service 4) Keeping an account is the priority of this company, not actually fulfilling their contract or our CC&R's 5) When requesting information from Action as a homeowner, he is selective and caters to the homeowners who support certain board members and he appears to target other homeowners 6) Be wary of their vetting of vendors 7) Speak to other associations who have used Action in the past and have moved on The transition to Action has been a train wreck. The neighborhood received flowers on their porches when Action took over which now appears to be a gesture of empty promises. Homeowners can't reach a live person. You have to leave a message and you will receive a call back 24-48 hours later. Do they farm out their calls to a 3rd world company? Are they receiving that many complaints? Secret shop this company. Do your own research and educate yourself and your association. read more

Alia has been our HOA manager since Sept 2015. In that time she has always been quick to respond to all questions and concerns, has been helpful when needing assistance regarding our amenities and has done an amazing job at creating a community within our HOA with events around the holidays. We appreciate all your hard work Alia! Thank you! read more

I've had other property management groups before, my far this has been the best experience Alia Navarro has made every part of our transition smooth and exciting. Thank you for being so kind and professional!! read more

During the 2 years we lived with this company as our property management, responses were here and there, not consistent. Many of our issues were not handled. Or were not handled completely. I figured that's how these companies are. But now that we have moved and have dealt with our new property management company, I see an astounding difference. read more

I've been a homeowner under the management of Action for a few years and it has been a super smooth experience. My main contact is Alia Navarro and she is amazing - responds to my emails quickly and addresses all my requests efficiently - everything that I can ask for from an HOA team. She even goes above and beyond to help me with parking and construction permission requests. Alia is awesome and I've enjoyed working with her so much. read more

We have had a few property management companies for our gated community throughout the years. We feel Alia Navarro has been super responsive and committed to treating us residents fairly. My family will miss having her as our community manager contact person as she has always gone above and beyond in assisting us residents. read more

Once again, we are being harassed by Susan. We live in Autumn Ridge in Riverside. I would never again live in a community run by Action Property Management. We received an email today because we had "large trees" in our front yard for a while. Actually, our landscaper picked them up and literally, they were in our front yard for 3 hours as they were digging the holes. Susan also questioned "construction" we were doing. We are redoing a broken shower. I find it ironic, neighbors can park 40' travel trailers on the street with cones for 2-3 days. Several houses have bright blue trim or are painted bright yellow. But I'm sure they are "friends" of a board member. This association is run poorly and at best, the only plus is that it's a gated community. Well, that is, when the gates are working. If you want a good association, don't choose this one. read more

Susan E. is an absolute joy to communicate with, and she goes out of her way to be helpful whenever our family has needed her help with any questions or concerns. Our family has been going through some tough times in the last couple of years, and every time we have reached out to Susan for advice and support, she has come through. I have nothing but the highest praise for her, and, by extension, for Action Property Management. Susan is truly a credit to this company, and the reason why I would definitely recommend them to anyone that asks. read more

We are transitioning to Action Property Management from Associa Management, a company that was selected by the Builder - (Brookfield). Associa has been a nightmarish experience. During this transition period, Scott Sears from Action Property Management has been outstanding in working with us and guiding us through the process. Even though they are not our official management company for another month, Scott has already identified outstanding issues and has provided solutions. Scott is very responsive and he is always providing us with best practice guidelines. We look forward to working with Scott at Action Property Management. Thank you for your outstanding service. read more

Alia Navarro of the Artisan Collection in Chino is an amazing Property Manager! She does a fantastic job of handling day to day operations within our HOA and addressing questions/concerns that residents have. I love that she is on-site and easy to reach. She also does an absolutely fantastic job of planning events that bring residents within our community together. read more

Poor service. Abandon car has been parked near our residence for about 5-7 months now; nver moved! They assured me they do inspections, but apparently just can't seem to find this broken down vehicle with 2 flat tires. I spoke with a neighbor that lives right in front of the vehicle, and he said he has complained more than once about the vehicle as well. I even wrote to SUSAN ELMORABIT | REGIONAL MANAGER OF COMMUNITY SERVICES, and she passed along my concerns...thanks. read more

Action Property Management - Broken down vehicle that's hasn't been addressed in at least 5-7 months! Was told would be looked into a few months ago. SMH! - Property Management Near Me - Corona, California

Action property management is absolutely the worst when it comes to dealing with complaints from the residents. They act as though their "above it all" And will dismiss any complaint or requests that you have. I'm sure they mean well as long as it means their bottom line (Financial) is met. If you are looking for a new management company I suggest you go somewhere else! read more

I have really appreciated Action Property, particularly in terms of their responsiveness. The quality of a community is determined so much by the quality of care--things can go bad quickly if not properly managed. But Action Property took over my community's management at the beginning of the year, and I have been very pleased with their responsiveness to issues and maintenance of the community. I once submitted an action item on a Saturday, not expecting to hear a response until the following week--but I heard a response by that afternoon! That was surprisingly stunning--particularly because it was an issue of mosquitos. So I appreciate greatly the attention and care of our Manager and Office Manager, Susan and TaNasha. read more

This place does a good job. Vanessa is responsive and has handled everything thrown at her. Property management agencies fall victim to bad owners. People don't want to follow community rules, then blame the management company and raise hell. Anyway, I've experienced bad property management, and this place isn't bad.. read more

Another thumbs up for action property management Our onsite property manager recently went on vacation. Ms Navarro made sure we had a manager to cover while she was away. The manager that covered for her was Vanessa stoltenberg. Mrs stoltenberg did an awesome job during MS Navarro absence. I gotta say Action property management has a great team. Keep up the good work action. read more

Not getting good customer service with this company. Just moved into the Lake Elsinore area a few months ago. We are trying to get our questions answered in order to submit our backyard plan and documents. I called serveral times to speak with someone only to get transferred to voicemail. After several attempts to leave messages, the person I am supposed to speak with tells me to call another person. When I called today, the receptionist (who was very nice and sympathetic), transferred me to the same person I have been trying to reach for the past week, only for me to get her voicemail again! I called back and told the receptionist that I wanted to speak with the other person I was referred to, and was told she was not available! YIKES! The receptionist told be she would give the message to the contact who will call me back tomorrow morning. I asked if I could just come down to the office to speak with someone. The receptionist told me to call before I come down to make sure someone was there who could answer my questions. YIKES again! We just want someone to answer a few questions (for instance, the Neighbor Awareness form is not designed to fit how our house is situated on the street), where does the $125.00 "Architectual Review Fee" go? What are we paying for if we already pay an association fee? UPDATE: Found Elizabeth Marete's email address on the Westridge website. Sent her an email, only to receive her out of office message. YIKES again! read more

Our community manager Jennifer Mitchell is truly a blessing to our community. She responds always in a timely matter and she makes sure things are handled efficiently. Her diligence with her work is so appreciated and we cannot thank her enough for all she does. Jennifer is a true asset to your company. read more

I have lived here in the Artisan Collection in Chino for a little over 3 years now and I must say, Alia our property manager is outstanding! Her willingness to help, inform, and entertain the community makes living here such a pleasure. From swiftly answering questions or concerns regarding the community to cultivating events to bring the neighborhood together she does it all with an open door and open heart! read more

The community at Victoria Gardens is one of the most pristine communities around. The manager of the community is Elizabeth Marete and is the most responsive and charismatic person. If any issues arise, she takes action to correct them immediately. She always open to implementing new ideas for the community and brings a real sense of home and neighborhood to the community. She is just overall awesome! She and the Victoria Gardens community are highly recommended. read more

Action Property Management - Well kept community pool areas - Property Management Near Me - Corona, California

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Thank you Alia Navarro. She has always been extremely professional and has outstanding customer service and management skills. I highly recommend her. read more

I would not trust this company. They have lost my Power of Attny multiple times because staff keeps quitting and new people have no clue how to properly document anything. They are unhelpful and condescending even when wrong. They wrongly fined me for a parking violation and it took months to get it reversed. Then the said I had to paint a small portion of the front of the house which I did in 30 days but the fined me anyways saying I didn't do it. They never inspected it. Another headache bringing in the receipts and making them come out to the property. I don't know how they keep clients or stay in business. read more

Very poor customer service! Recently, I had to provided a copy of my power of attorney letter (since I'm not the homeowner) so I could get the new remotes for our community. Now, when I call in they tell me that they don't show record that I provided a copy of the document and refuse to talk to me. I told them I emailed it to, Tiffany Kaldenbach, the community manager, so they immediately shot me to her voice mail. I have made several attempts to reach Tiffany Kaldenbach, however, she never returns a call. Also, our HOA fees continue to go up, however, the service is poor. When I called, I asked about how often do they patrol our community, she told me they make frequent inspections. Then I told her that's odd, because there has been a broken down abandon vehicle with two flat tires sitting on our street for months! She seemed surprised and said she will have someone look into it. Guess what, it's still still there with no notice/citation. Yeah, I can see these high HOA fees are going to good use. SMDH read more