Nelson and the entire focus property team are some of the most caring, responsive people I've ever worked with. They are extremely timely with any issues, they care about you and whatever situation you may find yourself in. Really thankful I can trust and depend on this group. Thanks guys. read more

NOBODY move to any of the apartments that this company 'Focus Property Services' rents out. (Speaking from experience) - I will list below all of the things that are terrible. 1. Get ready to be treated nicely and receive communication from all management at the beginning of your lease but get ready to be fully neglected the longer you stay. They only want you for your rent money. 2. All agents are terrible at communication. Siurabe, Nelson, Kevin - the entire property as a whole. Get ready to send emails/phone calls/text messages and receive no response if you're in need of any type of assistance. 3. All of their properties are poorly made (construction) meaning you will be able to hear all of the residents residing around you way more than living a comfortable life. If you love hearing the toilet flush from your neighbor, perfect for you. 4. When maintenance is being done in another residents unit- get ready to NOT be notified that they are shutting the water down and who knows for how long. They won't answer if you call the office- as I've said, they only care if you pay your rent. Overall these apartments are incredibly terrible, communication deserves a -0000.1, I would grant this a negative star if it was an option instead of "1 star". Nobody move here if you desire to have peace, a comfortable living, if you want to be happy and not stress. You will be neglected. The most unprofessional management to exist. read more

I am extremely pleased with the services this company provides both on-site and in office. Our on-site manager Dominique is excellent, well knowledgeable, understanding and easy to work with; she is always willing to go above and beyond dealing with all of our issues or concerns in a timely respectful manner. Kevin is superb! He is responsive and always makes sure to follow up. All of our questions, property concerns and even neighborhood challenges he faces head on and contacts us continually to ensure the problem is resolved. I can't say enough great things about Kevin and the entire company! Thank you, our experience living here has far exceeded our expectations. We have lived under several management groups and this one by far has been one of the best experiences. Thank you! read more

Focus Property Services - Lovely balcony view - Real Estate Services Near Me - Temple City, California

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I rented for about two years, my point of contact was Siurabe. She was kind and responsive and always happy to assist. I had no renter history prior and she took a chance with me and I am grateful. The handyman was also very helpful and responded quickly to service needs. Overall I had a great experience leasing. read more

Recently worked with Nelson at Focus Properties to renew one of my client's commercial leases. He was communicative and professional. It was super easy to negotiate terms, renew and lock it in! Would definitely do it again. -Sammy Lyon, Associate Broker at Dow Capital read more

They only respond back to you when they need something. To ensure I don't get anything charged on my deposit, I paid cleaners to clean the apartment. I left the place so spotless I found the unit listed for rent on Craigslist the very next day. It's not even about the $150 at this point but the principle. I emailed Kevin and advised last year when my tub and toilet was filled with shit water and I emailed for compensation or a cleaner no one responded. I gave them 24 hours to respond back to the attached email, however no one has gotten back to me. I've attached a copy of my email and the back flow pictures caused by the buildings plumbing. Yes, I had to clean that myself. My next step is to contact the DRE. read more

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Focus Property Services agent Siurabe was my first contact person, and I was pleased with her level of professionalism and overall kindness. The whole process was effortless from start to finish. Siurabe was responsive to my needs as a tenant and I always got things resolved quickly. My experience with Focus Property Services has been THE BEST. I would still be living there if my work commute were closer :( Thanks for everything, Siurabe read more

Focus Property Services - Beautiful tree outside of my former apt. - Real Estate Services Near Me - Temple City, California

Kevin and Siurabe have been awesome points of contact. My grandparents rent a apartment from Focus, and they have always been very attentive and helpful. I highly recommend, very friendly and professional. read more

Worked with Mark recently. He provided us a very professional service and is always willing to listen to our clients' voice. Recommended

LEASE SIGNING PROCESS ONLY: I recently signed a lease with Focus Property Services and wanted to give my honest opinion of the process. When I showed up at a pre-scheduled time, the receptionist greeted me and walked to the back to tell her boss I was here. 5 minutes later, she comes back out and asks if I have a cashier's check ready (1st month's rent + security deposit). I told her I didn't, because I was told over the phone (a week ago) that they would need to crunch some numbers to determine my first month's rent (prorated, plus a discount for signing the lease at the time that I did). She left me again to ask her boss what to do. I'm not sure why her boss couldn't just come out to talk to me... it would have made the process a little bit easier. The receptionist returned and asked me to get a cashier's check for a specified amount. I left the office, got my cashier's check, and returned. This wasted about 20 minutes. The rest of the process was smooth sailing, but I was miffed about the inefficiency of the earlier portion of it. I ended up missing another appointment that I had scheduled. I will update my review of Focus Property Services and the services they provide as time goes on. read more

Had some issues with the community area and roof. Nelson was able to resolve it efficiently and hassle-free.

Nelson (Property Manager) responded to my inquiry about a certain property in a timely fashion. Within the same week I was able to view the property, and Nelson followed the social distance guidelines. While showing me the property Nelson was professional and friendly, which made it comfortable to ask questions. Before I left I asked for an application and within about a week I received the good news that I had been approved! Upon moving in I have found several repairs that were needed and I informed Nelson. That very same day Nelson responded and let me know that a repairman would be at the property the next day. Nelson is professional, efficient, and has great inter-personal communication skills. read more

I'm a Realtor at Compass & I recently had the opportunity to work with Winnie Shi from Focus Property Services, Inc. She is one of the most professional realtors I have worked with. This was one of the smoothest transactions I've had. She was very responsive, kind, helpful, & on top of everything from beginning to end. My client's were happy too. It was a pleasure working with her. Thank you for being awesome! read more

I really enjoyed having Nelson Lee working with us. He was very professional, prompt, & knowledgeable. He was also thorough and polite. Nelson made the moving process seamless. I would highly recommend Nelson to anyone who's planning on moving. -Otto A. read more

i can't stress how disappointing, stressful and sad it feels to have to write a review for a property management company like this. i wholeheartedly hope that you learn from my mistakes when working with them. Here are some tips that i've come up with so you don't end up like me: 1. make sure to put everything in writing. be prepared to be ignored for days, weeks and months with no follow-up. you WILL be neglected and you will feel walked over, disrespected and like they are doing YOU, the rent-paying tenant, a favor by renting you a place to live. sad, right? nobody deserves this type of treatment, but that's how Focus rolls and they want you to believe via their manipulated and altered five-star reviews that they are amazing. and you know, maybe the other agents are amazing, who knows? We deal with Kevin Wong and have been renting since January and its now August and we've had nothing but problems. if you want a measly shower rod fixed or if your skink in leaking, be prepared to be ignored for months and be prepared to live with broken, nonfunctional things and pay rent for it. 2. be prepared to lose your shit. everything will start off fine - like you're friends, like they "get you", understand you, and want to make things work and make you happy... but in time, it'll get ugly...gross, and really unhealthy. just be prepared to be ignored (like i said above,) but be prepared to actually lose your mind because before you know it, 8 months will roll by and you'll realize that you've been ignored for SERIOUSLY THAT LONG. And also, your emails and attempts to communicate with them will be ignored, too. so just keep a nice little record of them not responding in case you end up like me and have to have extremely high blood pressure in order for something to actually get done. you might want to take a yoga class or listen to some zen music to get your mind off of it because you'll feel raped of your rights, you'll wonder why you're paying rent in general, and you'll realize that only you are the one fulfilling your end of the contract. 3. the city did a nice thing and helped me by giving me the info to the Housing Rights Center so keep them on your phone and on speed-dial if you rent with Focus Property - i'm sorry, but you'll need it. their website is: www.hrc-la.org and you can also visit them in person like i did. they will help you sort out your problems and give you real legal advice. they also help you find an attorney and fill out all the forms to take your landlord or management company to court and you sadly, might have to when dealing with focus. its a pure nightmare. 4. be prepared to know that your contract means nothing and only you will be abiding by it by paying rent on time. you'll also be dealing with an array of people such as 3 handy men, the dude who built the house, the landlords, and the management company - oh, and you'll also need ALL of their permission if your shower rod or closet door is broken. so, don't expect anything to actually make any progress for a good three to four weeks - yes, even small things like a shower rod takes that long, but not for it to be fixed even, it'll take four weeks for them to say they're going to call you to schedule a time to fix it and then they'll schedule it in maybe 6 weeks. 5. just don't trust anything they say without it in writing. if they tell you that you can plant a flower in your the soil outside your house, just make sure you follow-up with an email b/c at a flip of a hat, they'll tell you to remove that plant. basically - you have to live in the property and just pretend you are going to eventually be in court one day. just. save. everything. in. writing. 6. oh! be prepared for them to just randomly show up in "common areas." so, if you're hanging outside or in your garage, be prepared for the landlords to walk around sometimes w/ their friends laughing or staring you down every now and then. they also might just ring your doorbell at 6am and then profusely apologize. sometimes, they'll ask if they can touch your baby and say crazy things like they'll babysit... you'll be put in very awkward positions where you will feel like you need to adhere to their harassment and weird ass convo just b/c you're a rent-paying tenant. avoid them if you can, but if you cant, follow my suggestions above and you should be fine - only very stressed and unable to function. read more

Nelson Lee, the is best business property manager I've ever worked with. Professional, fast, and gives great guidance through the process. Very happy with our space. Highly recommend FOCUS PROPERTY SER. They will FOCUS on getting you want you need. read more

Siurabe is a gem! She is on top of everything, responds quickly and always with a smile. A pleasure to work with. Highly recommended!!

Unfortunately my rental application was denied for the property I applied for. But I had to get on here and say that my overall experience with agent Surabe was exceptional. She was very kind and patient with me after all the questions I had regarding the application process and property. Once I get things straightened out I will definitely be coming back to rent from Focus Property Services. Highly Recommend! read more

My experience with Focus Property Services agent Siurabe was excellent. She made the move in process very easy. Siurabe is very accessible to communicate with, very professional, and kind. Provided all the information and contact in case of any questions or maintenance needs. I highly recommend Focus Property Services! read more

They have exactly zero agents available. We've been trying to view one property for three days now and no agents were available. They called us about four times promising to put us in touch with an agent and placed us on hold for 20 minutes each time with the same exact result in the end -- no agents available. I was wondering if it was just due to covid-19 but after reading the reviews it seems like a common occurrence. Not sure I even want to move into a property where they can't get a single person to show it. read more

They never pick up phone calls, dont know why they need to put their phone number on it, when they never use it

Excellent management group, will respond and come out to help even in the middle of the night with any problem. Courteous and helpful team made my leasing experience a quality one! read more

Nelson Lee is very responsible and replied to my emails in a very timely manner. Although I have not worked with him for that long, he takes action and is very mindful when it comes to his clients. Will definitely use his service in the future, if permits. Thank you, Nelson, for making sure everything runs smoothly. read more

Nelson always responds with quick service and solutions..I never worry if something needs fixing in a hurry..Appreciate having Nelson as my property manager..THANKS! read more

Nelson was the listing agent I worked with for a home in Alhambra. He was communicative and responsive throughout the entire transaction. His straightforward and honest approach was greatly appreciated by me and my buyers. Hope to do another smooth transaction with you in the future! read more

Great service! Nelson is THE nicest guy I have EVER met. Keep up the gr8 work guys! read more

Nelson is the one you should look for when you are looking for someone to take care of your loved property. He is very professional and patient, he speaks English and Chinese, he fulfill all my need and take care of my property well while I was in vacation. Other than property management they also so have property for sale and rent, if you got any question, I highly recommended to give Nelson a call. read more

They Awesome very professional and very friendly . Lease signing is fast. Contact was explained throughly. I am very happy. thank you! read more

Focus Property Service provided exceptional service from start to finish. I have found the whole team to be very understanding and professional. The property manager Nelson has been helpful and prompt with all request and concerns. It truly was a pleasure to work with him to get my clients into their home. I would highly recommend Focus Property Services to anyone looking to rent. read more

My sister was introduced Nelson from Focus Property to me because she has been using Focus Property for her Property rental and she very happy with their service. Nelson is working for Focus Property Service. He always on time, answer his phone, and also give us some advice on our Property rental. I really appreciated and respected Nelson the way he handle and responsible for his job. I would like to recommend to anyone that needed their service. Thank you Focus Property Services and Nelson. read more

Let's start off with Deborah, the day she handed us our keys she treated us with the most utter most disrespect I ever witnessed and encountered in my life. She was talking down to us about not flushing used condoms down the toilet in front of my parents and family members helping us move in that day. She is unresponsive and rude if you ask her for help. You can't even get a single word across. She knows "everything." Which leads us to Winnie. Winnie has never even introduced herself or made any effort to get to know to any one of her paying tenants. The only time she ever spoke to us is when she aggressively demanded that we help her get into another unit that another tenant had just moved out of, probably due to the same reasons we decided to move. She didn't even thank us..........Lastly, our neighbor. He complained the first day we had moved in. When we had our parents over to help us with some stuff around the apartment, he continued to complain. Management didn't even try to talk to us and hear our side of the story. We were continuously threatened with an E V I C T I O N notice!!!! However, we had the same neighbor who continued to make complaints about us, step onto our property in the middle of the night, after curfew, when we had all of our lights off! He continued to send weird text messages throughout the day. It was terrifying. We didn't have any support. The only person involved in the entire process that actually gave us support was The owner of the property, Nelson. Nelson, we thank you so much for being so kind, supportive and understanding. We wish you the best! Our family is very fortunate enough to have found another residency within only a month of being at focus properties. If I could give this review no stars, I definitely would! read more

I am very pleased with Nelson, addressing tree trimming for his property management. He is very professional, responsible and respectful to his clients and neighboring residences. Therefore, I highly recommend Nelson to anyone for property management services. read more

Great customer service! Jack was very kind and answered any questions I had about my lease. He even referred me numbers to get a fridge.

I'm a Realtor and have worked with many property management companies over my career. Focus Property Services is the first one that I can say was a pleasure to work with! Kevin was flexible with helping me show my client their rental and Winnie & Nelson efficient with the required paperwork to close the lease. My clients are super happy to get the place they wanted to live in and our transaction is closed ... a win-win-win! Thank you! read more

Focus properties is absolutely amazing. They are so attentive and on it. They have solved every problem I have had fast and efficiently and there has not been many. But when I need something they are there. I have loved living in my unit and I have almost been at my apt for almost a year. I hope to be doing business with them for a long time. Absolutely amazing. They helped me solve issues with my neighbors who had no respect for any one but themselves. They listened and helped me resolve the problem fairly and fast. They truly are a great company. Know this-if you choose to take one of their properties u are in amazing hands. They are amazing!!!!! read more

I couldn't have been more happier with the service, response and courtesy. Nelson was very helpful and kind.

Awesome service! Nelson was great at explaining everything to my family and I, greatly appreciated.

I recently applied for one of there properties and I never got an email or phone call on status. I completely understand that if I didn't get approved for any reason it's there choice who to rent to but I did pay an application fee $50 and I feel out of courtesy I deserved a call or at least an email saying I wasn't approved. read more

Located on the second floor in the back corner of the building is this property management company. The office is clean and there was no wait to talk to the leasing officer! I cannot comment on their property management abilities since I haven't experienced them yet (we shall see in the coming months!) but I can say everyone was friendly/professional and the lease signing was fast and easy. read more

They were very helpful and efficient in setting up our lease agreement for our new apartment. Thank you!