We had the pleasure of working with Smart Property Services, Inc. last year and had a wonderful experience. From the start, their communication was outstanding. They had up to date information on the ever-changing landscape of landlord/tenant relations in LA County. Stacey was very responsive and knowledgeable. She is also involved in the Claremont community, which we admire and appreciate. We're so glad we went local for our local listing! We found great tenants thanks to SPSI. #claremontlife #cityoftrees #LACountyEast read more

After quite a bit of reflection - I felt the need to write this review. I rented a property from Smart Property Services a few years ago. Although I ran into some issues with the complex management and HOA (not Smart Property), my experience with Smart Property has been for the most part positive. They are a family owned and run business. I found Stacey, Colleen and Jim to be professional, communicative, kind and honest. In this day and age, I think it's really important to support these kinds of businesses. As a renter, I would highly recommend renting from them. If you own rental property in the area, I would also seriously consider having them manage it. read more

We have had the pleasure of working with Smart Property Services, Inc. (SPSI) for many years, and we couldn't be happier with their exceptional service. From the start, their communication has been outstanding, and their professionalism is second to none. Whether we need advice on real estate matters or have questions about property management, the SPSI team is always available and willing to guide us through. The relationship we have built with SPSI over the years has been truly invaluable. We have complete confidence that our properties are managed and maintained to the highest standards. As we continue to expand our portfolio, SPSI remains our first choice, holding 100% of our business. The team at SPSI--Colleen, Stacey, Catherine, Marie, and Madison--are always prompt, professional, and friendly. Their inviting office atmosphere adds to the overall positive experience. If you're looking for a reliable property management company, look no further. With SPSI, you will be in excellent hands and will not regret your decision. Make sure you ask for stacey she is THE BEST!! read more

They are Horrible whether you're a person leasing a property from them or they are managing your property, don't waste of money and pay them to manage your property when you can do it yourself. read more

Great service very helpful and considerate towards neighbors requests on service... Jim is a great guy and very friendly

I've been with Smart Property for several years they are hands down the best! Very informative I always know what's going on with the property. They take care of anything needed, have their own go to list of contractors, most of which I have used on my personal property. Cannot stress highly enough if your looking for a good management team this is your BEST choice!!! read more

Thank you so much SPSI for the fast response to my garage door opener issue! Within one day of reaching out, you responded with vendor information and estimated time of fix. I couldn't be more pleased that everything was resolved with very little participation from me. You're professional, timely and ensure that my day doesn't have to stop just because my garage did. Thank you SPSI! read more

Smart properties manages all my properties in Claremont and Pomona. Stacy is the best. She is always on top of any issues I have at my properties, she always let's me know what is going on as soon as it happens, her timing is impeccable. I have had emergency issues with a water heater at my property in Pomona and she took action immediately. Got the tenant to turn the water off whick stopped any further damage. And she got the plumber out that same day. Stacy really is a hero and I cannot recommend smart properties enough. read more

I was a partial owner in a property once managed by Smart and they completely took advantage of us every opportunity they got. They kept telling us all year that we would see charges on our month end statement and we had to wait until then to see any sort of number as to what they were actually spending. They said we wouldn't get any actual receipts until the end of the year to start preparing our taxes. Well the end of the year came and rather than sending a single receipt she decides to start blocking my email when I asked for an itemization of what I was charged! She told me we would have to reach out to the vendor directly and when I did the vendor said Smart had received itemization a very long time ago and never cared to share this with us. For the entire time that they managed the property, they never to this day gave us the receipts we asked for. Ask for receipts and they block your email address. I'm not sure how they can legally still even be in business with their ethics in business. Read your contracts 10 times over because I can assure you they will try to pull something! They scammed us out of managing the property for the last month even though we were forced to still pay them to manage it! When we asked them if we could drop off the keys so they could continue managing the property like we were still being charged for and paying for against our will she told us If we dropped off our keys that they would be thrown in the garbage. They are lazy and successfully got out of managing the property the last month even though we had to pay for it, but it was honestly worth it because we didn't trust the property in their hands for a single day longer. We told them we wanted the appliances replaced and rather than replacing them they decide to pay for more hoods for various units just to up the bill, all because we gave them the authority to pay for charges less than $200 and they took advantage of this and charged us for things we said we didn't want or need. This was clearly done out of spite and just to run up the bill for us because we had stated many times over that this wasn't needed since we were switching from white to stainless appliances. Our tenants had rat issues and they tried to cheaply and temporarily patch up the area rather than just replacing the crawl space doors like we asked. They told us that this company normally charges $1,000 for this service but we're giving us a special discount..well guess what? Our new service we found is doing it in the $200's!! Everything they told us was lie after lie. They just want to do the bare minimum and complain that they have too many properties to manage at once and therefore can't give us the service we need. Their plumber charged us $225 for a quote when you should never ever be charged for a quote from any company for that matter. Not only that, after we agreed to move forward with the overpriced quote the plumbing company said it was suddenly too big of a job but they were still going to charge us for their visit out there even though we had just gotten the property inspected when it was purchased shortly before and had no use for their quote. To make matters worse, the new plumbing company said none of that stuff even needed done and was mostly fraudulent and that the new quote from them was 1/10th of the price of the quote Smart had given us. It gets worse, they installed an air conditioning unit for one of our tenants and left exposed white paint and a hole to the exterior still letting air in, the unit which was not secured to the wall properly and still doesn't put out as much air as it should. They failed to paint around the unit and now there's a tacky white area that they never even painted or asked the property owner if we wanted it painted. We found ourself constantly taking over for their lack of service and ongoing attitude when asked to do their job. You think that is bad? When Smart had the window air units removed they left them sitting in the tenants apartment instead of throwing them in the trash and the tenant hurt their shoulder trying to pick up the heavy air unit and throw it out and once again do Smart's job for them. If you read their response to my business partner's review from the other day you will see they make excuse after excuse and claim that the reason it took a month and a half to get the lawn mowed was because it was in a bad neighborhood and that their good company's didn't want to go to the hood to do service. Even if our property isn't in the nicest part of town, it doesn't mean it's not safe enough to have the lawn mowed! The tenants actually really like the area and have all lived at the property for many years. I think that honestly says it all. They have no accountability for their actions and continue to run the most inefficient system. I still honestly don't know how they've made it in business this long. read more

I have worked with Smart Property Services for a few years now and want to share how appreciative I am of their customer service. They keep the property I lease well-maintained, communicate with me, return my calls quickly and I always feel valued. Their team is A+. If I ever have to move, I will call them first. read more

This was the worst property management. They took forever to respond, stated they were absent to delay in answers to be a potential renter and told us that they based everything off a pie not just credit. Invested $100 in credit checks and dinged my credit resulting in drop to be told via email we didn't meet their credit criteria and our income wasn't enough which was false our income was 4x the amount requested. I questioned their report and no response. I really felt this was a racial decision and not a ethical one. I find it funny that a company that is so ethical didn't even have the decency to respond verbally about declining an app has the nerve to attempt to clarify my review!!!! Yes Stacey you did indicate the app was incomplete however I had sent the additional documents you had requested and when we verbally spoke you stated you had everything and would review when you returned. There was never a point on Monday when you responded that the app was incomplete and would impede the approval process. Then we were provided false information for denial and never a response when I inquired!!! These were your mistakes and as a company that strives on their service you need to work on this! Bottom line no exceptions!!!! So if your offended by my review maybe you should contemplate the situation and what could have been done differently. Regardless of your false and irrelevant decision to welcome us as tenants God still blessed us and we found a perfect place with an ethical and non racial company. Thank you for the learning experience. I will continue to bring awareness to the public. read more

We stayed at a property managed by Smart Property in Palm Springs. Eddy was responsive, polite and very friendly. The property was beautiful, we had an amazing trip! read more

Smart Property Services has assisted my dad with his property in Claremont for years. They are always courteous and professional, they offer great advise too! Each year they let us know whether we should increase the rent, send us reports on how the property is doing, let us know when repairs are needed, and we always have our rent payments on time too. Thank you for taking such good care of my dad's investment! read more

As a property owner, Smart Property Services has relieved me of finding great tenants. They do it all for me.... all the leg work, all the phone calls, all the paperwork. What a relief! And, the tenants that they have found for me have nothing but praise for Smart Property Services' professionalism. read more

It can be difficult being a landlord with all the laws, finding tenants, listing properties, managing the property and the people...it can be tough without some help. I have seen Stacey at work and she is DEDICATED to her clients. She ethically handles tenants while seeking the best outcome for her clients and landlords. She is transparent and honest throughout the entire process. I have full trust in Stacey and Smart Property Solutions! read more

Best rental company experience I have ever had. My aunt rented a property through them for a year and we had our final walkthrough today. Stacey and her parents have been incredibly helpful and professional to her making for a great experience. We would defiantly recommended working with them to anyone looking for a management company or is looking for a place to rent. If you are looking for professional and helpful people look no further than Smart properties. read more

I am very unhappy with this company. I was using them to rent one of my properties and have used them for almost 3 years. Then out of nowhere I got a bill for 46,000!!!! dollars to fix the house!! $46,000!!!!!!!!!!!!!!! I don't have that money on hand to fix the place I'm living in right now!!! I don't know how my place deteriorated so badly so fast. I thought they checked on the places they rent from time to time to prevent this kind of thing but I guess not. I definitely would not recommend using them to rent your property!!!!!! read more

If you want a unit infested with roaches and mice and a property management team that ignores your requests to take care of the issue then this is your best bet! Horrible communication when handling unit problems and ignores the real issues. Worst property management service I've ever had. read more

I have relied on Smart Property Services as my rental service for almost 4 years now. I have the ability to purchase (and even work in the mortgage industry) but they make me want to continue renting forever (as long as it's from them!) I've had many landlords over the years, but Stacey and Colleen make the experience easy and enjoyable, and I completely appreciate the friendly, efficient and reliable services they offer! Tenants and owners alike would be wise to work with them!!! read more

What can I say..... I've never rented a property before. I've always been an owner, so having to rent a home was a little overwhelming. Stacey and her mom guided me through the entire process with kindness and support.... Any questions... we got answers right away.... Any concerns.... put to rest.... I am completely in love with our home and I owe them a great deal for making our rental home possible. We would HIGHLY recommend Smart Property Services to family and friends..... read more

I do not recommend this company for tenants as I was not treated with fairness by being charged a large amount for, according to them, needed repairs. Smart Properties looks to take advantage of the tenants. I rented a property in Ontario, CA for two years and when I notified them that I would be vacating the property, they required above and beyond what a tenant should be responsible for, like replacing items such as a broken screen door lock, when they were aware of it and waited until I moved out to charge me. They required the property to be cleaned, from cleaning the windows inside and out, wiping down the counters, etc., etc., which I did, and then charged me a $200 cleaning fee. They charged me a total of $800+ for items like mismatched light bulbs in the kitchen which were the original light bulbs when we moved in. They also charged me for bathroom knobs on the drawers that were not properly made to screw in the stems of the drawers that fell off and some broke due to them being glued in, even after I gave them the knobs so that they could see that glue was used to fasten them onto the stems. Also, they included items like cleaning an exhaust fan in the bathroom, which is a maintenance item, but one I was charged for. Do not rent from this management company as they do everything they can to keep a good amount of your security deposit. read more

Choosing this company to manage my property was the worst decision of my life. IF YOU ARE A PROPERTY OWNER, DO NOT HIRE SMART PROPERTY SERVICES TO MANAGE YOUR PROPERTY. They take months and months to get anything done, it took them a month and a half just to get the lawn mowed even though they knew they would be managing the property months before they took over. Colleen tried to swindle me out of a start up fee by including it in the contract after we had already discussed that I would not be charged any fee of it's kind. I was given decking quotes with prices that are completely unheard of for what they are. I had spoken with many other contractors and wasn't getting quotes anywhere near these numbers. I am aware that company's out there get higher quotes and take a kickback and I can't confirm that is what was going on here but they seem to only work with select company's who you have worked with them before and not being open to calling around and getting other quotes and they would still forward me the quotes and ask me to think about it. Why would I when I found other companies just as well rated that charge 1/3 of the price! I ended up having to get every quote on my own and doing all their work for them and when I asked Jim to step in he responded in an email and said "unfortunately" since you found the contractor, you'll have to deal with them yourself. Seriously?! Here I am doing all their work for them and they can't even speak to the contractors I found! Why even hire a management company if you end up doing all the work. I was told that the renovations I want to do are unnecessary and had to wait months and months for any quotes. They are just lazy and get nothing done at all. They came up with cheap inefficient temporary fixes when I told them I wanted things DONE RIGHT THE FIRST TIME. To finish it all off, two months in they let me out of my contract after I drove all the way up there to demand my keys, a two hour drive there and back from where I live! Even then she didn't want to give me my keys and finally did and I was told they would let me out of my contract and that I would only be charged for the first few days of that month, but they ended up still charging me for the whole month even though I had to manage it myself, even with a full time job! I've gotten no sleep all month taking the two hour drive to manage their property and do their work for them all while apparently they're still getting paid?! This company is an absolute scam and I have never felt so used in my life. I figured a Yelp review of my lovely experience so far would really be beneficial in ensuring nobody else is ever treated like this again! DO NOT USE THEM. read more

EXTREMELY thorough! Crosses their t's and dots their i's! They've made sure contracts are delivered correctly. I'm in real estate as well and know that there are certain areas of property management that is lacking, Smart Property Services EXCELS at customer service. I've witnessed it with clients referred and with how I'm treated as well! HIGHLY RECOMMENDED! read more

Do not use this company they are rude and unprofessional, they made us wait outside a house for over an hour in the cold while we were on the phone to customer support who did not give us any help at all. Then when they finally got in contact back they hang up on us. read more

I referred my aunt to Stacey and Colleen when she was desperate to find a place to rent. They took the time to find the right place for her. They are a top notch leasing company. If you don't see what you're looking for on their website, give them a call. read more

Smart Property Services went out of its way to be helpful to me as I recently listed an available rental. Stacey was highly professional, taking care that I was aware of industry details and offering cautionary bits of advise, all with respect to both me any potential renters. She is prompt, kind, and always willing to go the extra mile. I recommend Smart Property Services to anyone who values high professional standards within a kind and respectful context. read more

Smart Property Services have been wonderful to work with. As a property owner, SPS has taken the headache of renting properties away. They find great renters and work in a timely matter to resolve any issues that come up. The team is so easy to work with and made the experience of renting out property enjoyable! read more

I can't say thank you enough to Stacey and your wonderful mother! They were absolutely great through our very quick rental. They always answered our calls, text and email in a timely fashion. If they didn't have the answer they were quick to get it! I would defiantly recommend them to a friend! read more

We LOVE Smart Property Services! My husband and I are renting one of their condo properties in Claremont. We've been here for a year and a half and are very satisfied with their attentiveness. Stacey and Colleen are very professional and friendly. I would recommend SPS to my family and friends! read more

Five stars for excellence, sense of urgency, professionalism, courteous, and efficiency. As a their client, they made my life so much easier than I ever dreamed of. Make your life easier. Fire yourself and hire them instead. read more

I couldn't have done it without Smart Property Services. As a first time property owner, I was scared to rent my home. Stacey and Colleen made the transition process easier for me. I am so grateful and appreciative of their help in resolving the issues in timely manner. Their professionalism and expertise exceeded my expectation. And we got our home back just the way it was before, no damage, no bad smell....it's everything you expect when you come home....it's home. HIGHLY RECOMMENDED! read more

I would like to take this opportunity to sing my praises and give my thanks to Colleen, Stacy and Jim of Smart Property Services. From the start of my rental process, throughout my three year stay at their rental property until I moved out, this company has been exceptional! They are extremely professional, customer service oriented, and amazing to work with. This is by far the best property management company that I have ever dealt with. I can never thank them enough for all the help and kindness that they showed me while I was their tenant. If ever you're in need for a great company to manage your property, this is the company to go to! I will miss you all! Thank you so much for allowing me to stay at the awesome property in Azusa! read more

Smart Property Services, Inc. is a family owned and operated business that works closely with its clients. My family and I have been very happy with the services they've been providing us. Very easy going, professional and family oriented. They value their clients and service them efficiently and adequately. I highly recommend Smart Property Services, Inc. to anyone looking for a property management company to manage their properties, and for any clients that are looking to rent a property through SPSI. read more

Initially we thought the ladies who run Smart Property services were very nice but as time went on we started to realize that they were nice, but also very cheap. Make sure you document every single little thing upon moving in, and if something does not work or needs to be replaced( i.e light fixtures, cabinet wood rotting, lighting fixtures, air conditioning unit, closet doors, shower heads, clean air fans in bathrooms) make sure that you get them to replace a soon as something seems wrong, Otherwise they might keep your deposit upon exiting the property. Also make sure that they know what color paint is on the walls, we asked if we could paint the walls and they agreed to let us paint as long as it was painted back to original color upon exiting the premises. When we were preparing to move out and inquired about the paint they told us they did not know and to try and get it as close to original as possible. 2 weeks I spent matching swatches and mixing colors attempting to find the correct color. The day before new tenants were moving in the came by the property and realized they needed to paint which should be standard for new tenants. They had a company come and paint the entire place that day. I cleaned and vaccumed the entire property with a Kirby kit. I even Kirbied the screens in the windows as well as scrub the stairs leading to the front door. I mean this place was really move-in ready except for the paint, which needed to be handled. At no time was it suggested that we would be docked at all for deposit, with the acceptiion for a small bleach stain on the carpet from cleaning the bathroom, which they said could be dyed and wasnt a real problem. When we got our deposit back. $600 dollars was deducted. They took $400 doallars for repainting the the unit, which didn't seem right as they didnt even know what color was on the wall. They charged us $200 to deep clean the carpets and clean the premises. However, I had just paid for the carpets to be deep steam cleaned 2 days prior to exiting the unit. I could have done nothing and left the unit as is and been charged the same amount. This just was not the right thing to do to the tenant. Own up to your mistakes and replace things necessary when needed. There was relatively no damage to the unit and our Time and money was wasted. Here's to being a professional company. Thanks Smart Property Services. read more

I've had Smart Property Services for several years. They have found me great tenants. One stayed for a year and left to another area to help a family member. The other is still there and signed a lease for another year. I really appreciate their efforts on that front as a bad tenant can really ruin your property. Jim Caponigro handles the management of repairs and maintenance....yearly inspections, termite inspections, etc., and has done a great job. I've worked with alot of individuals in my career and categorize Jim Caponigro as a top 10 percenter. He deals effectively with contractors when repairs are necessary and discusses options. (I take care of my property and keep it in good condition.) He also interfaces with the Condo Association when needed. I also appreciate his communication between tenant and myself when service is needed, scheduled, and completed. I also appreciate Colleen and Stacey who manage the money and find quality tenants. Job well done. read more

This is definitely a five star company. The management team at Smart property services are very professional and courteous. I will refer all my family and friends. read more

We had a rental property in San Dimas that we had been using a different property manager on. The tenant was difficult we were having to deal with them directly all the time. We ended our contract with that property manager and hired Smart Property Services to manage the property. Stacey and Colleen are wonderful. They are very knowledgeable of what properties are renting for in the area. They were able to negotiate our contract with the tenant and we ended with getting additional rent. They were also on top of all issues that arose with the tenant and the tenant did not need to contact anymore. The tenant was happy because their concerns were be addressed right away. We would refer renters and people who have rentals to Smart Property Services. read more