I love Whataburger but this location today prompts me never to return. Floors were so greasy I almost slipped. When I reported it, the young man at counter debated fact with another employee. My husband demonstrated how he could spin and slide on the floor. The solution the employees devised - a single yellow cone over the large greasy area. There were 8 employees and only 6 customers. The employees were cleaning tables but nothing else. One new hire was sitting beside the first cash register watching (training?) videos on a tablet. Definitely should be done at a back table and not on the serving line while ignoring customers. read more

I didn't read the reviews before I stopped so that part is my fault. Seriously how do you screw up a bacon cheeseburger? It was rung up correctly after I repeated myself 3 times to the drive thru person. What I came home with was a cheeseburger with slimy wilted lettuce, no tomatoes, pickles, and no bacon. Bacon cheese burger with no bacon. Oh and cold fries. Did I mention it's rush hour and I'm the only car in the drive thru and had to wait 10 minutes for the food? It could at least be a warm screwed up order. I will not be to this location I'll drive the extra 5 miles to go to a better rated location. Don't stop here just keep driving there's another Whataburger down the road. And it does not let me give it no stars so by default it gets one. read more

This whataburger is really bad at service. I live right by this specific whataburger and constantly they are getting my order wrong or rude through the drive thru, i don't understand what the issue is i'm not rude, I understand if they get drunk customers sometimes and or if they have bad days but it's not hard to be decent and attentive on orders read more

Marshall @ Whataburger off of Rowlett Rd. Was extremely helpful. He was very kind and patient, & informative. He definitely deserves a raise! I look forward to seeing Marshall again, as he made me feel welcomed! :) read more

I use to love this Whataburger but the past several times the burger and fries are delivered barely warm. The tables and floor are always clean. Hope the issue are fixed soon read more

Took forever . Asked a cheeseburger and came withh no cheese . I told the guy at the window and he laughed at me and just pointed to hIs manager . Highly not recommended. read more

Looks like they having a fucking meeting in front of me but no one comes and takes my order, I WANNA EAT NOW! My food is for today not tomorrow, it's 11:55 PM and I wanna go home! Oh and my food got here until the next day , at 12:01 AM!!!! read more

The fact that I even have to give this place 1 star is ridiculous b/c it deserves negative stars. It is by far the WORST experience I have ever had with a food place. The customer service was horrendous, even the manager was AWFUL. We waited 30 minutes in the drive through! THIRTY minutes at a FAST food restaurant! I finally get out and go inside, I stand at the counter for a good 2minutes while employees stare at me, but don't even acknowledge me before I say something. I make the comment I've been standing there and not one person out of at least 6 employees say one word. I speak up and a kid that doesn't even look old enough to be employed starts talking to me in an extremely rude manner with his hands INSIDE of his pockets, does not say sorry or even try to accommodate me in any way. I then ask for the manager and let him know the situation, he WALKS AWAY while I am talking.. so at this point I have my voice raises and am pissed. Employees started to laugh and gossip with me standing RIGHT there. The manager argued about give us our $$ back, even though we had waited for 30 minutes, had to deal with the ABSOLUTE RUDEST employees I have EVER seen, & we watched the MANAGER in the kitchen on his PHONE!!! I get its fast food and it's a bunch of teenagers, BUT as a manager you should hire employees that have decent customer service and at least try to accommodate guest and as a MANAGER, YOU should satisfy the customers not walk away while they are speaking. WORST EXPERIENCE EVER!!!! read more

Ok, ok. This place was OK. I ordered a Justaburger, and you know on a Justaburger you would expect ketchup and pickels right? Well insted I got a burger with musturd and onions!!! BLAHHHHH!!!! read more

This Whataburger will not make your food like you like it. I like egg white in my BOB and they refuse to remove the yolk. I have asked management and they stated that they will not do that. Other locations follow the well known Whataburger model, so they do fulfill the request of egg white only. But this location says they do not have the tools to do that. Ha. That's comical. I don't come here very often, at least not for breakfast. All the other meals are the same as other locations read more

This is the 2nd time I noticed this bad behavior of not giving receipts or the balance cash. Last time the cashier held the credit card and I went back to get it. Another incident Today, I paid $10.75 for a $3.75 purchase. The cashier didn't give me the receipt or the balance. I went back to get the receipt and the balance. I don't understand this is a planned unethical behavior the cashiers here exhibit and management doesn't know? read more

Used the drive through and ordered a Double with cheese add Mayo, received a single with no mustard. Then called the 800 number on the receipt and left my review and a request for at least a coupon so I didn't feel totally cheated. I never got a response, Thanks Jennifer Dunn GM for nothing. I will use the other Whataburger from now on, Mr G read more

This was my last trip to Whataburger Rowlett-66 & Dalrock. At 10:45 in the morning it took 15 minutes to get to the outside order speaker in the drive in. Now I know why. After I ordered and finally got to the pickup window it took them (and I'm not exaggerating) 15 minutes to get my order to me in the car. My food was cold and they had put onions on my wife's patty melt when I specifically asked them not to! I've had trouble at this Whataburger before. Not any more! I love the Whataburger in Rockwall and am a devoted fan of the company. read more

The drive through girl this morning at 9:00 was so rude and had a bad attitude, she rolled her eyes when I told her my order was wrong and then when I got it , it was still wrong she didn't tell me my total and didn't offer me condiments read more

Seriously idk why I keep giving this restaurant a chance. They never get our order correct. It's almost like a bad joke.. except I waste money and have cranky hungry kids upset their order is wrong. It took 13 minutes and 2 wrong orders given to us before we got the correct food. So much eye rolling. So if you want whataburger drive out of your way to avoid this location.. I mean unless you enjoy wrong orders and long wait times & triple checking your food before you drive off... read more

worst fucking whataburger ever! they don't get your order right ever! writing a letter to corporate. unbelievable.

This Whataburger is INSANELY slow. Expect to be in the drive thru at least 15 minutes during busy hours.

Slowest whataburger around. Nats by the drink fountain and over all lower quality of employees. Go to the whataburger near tom thumb for decent service. read more

Decided to try another Whataburger after my last (check my other reviews to see how that went). I got to the location on Lakeview Parkway in Rowlett (across from Walmart) around 8am on a Wednesday. It wasnt' crowded but I sensed a steady efficiency from the kitchen. Placed my order and sat down. Later somebody brought me my food and also got me some fresher coffee from the drive-through when asked. Excellent customer service. read more

This place is absolutely terrible. Slow/rude service. They didn't ask what kind of drink or cookie I wanted for my kids meal. I waited for over 20 minutes and multiple other cars left the drive thru before i made the decision to join them. I should have known better than to return here after the embarrassing experience i had when two of the employees teased me for the type of car i drive and laughed after forgetting my fries. One star is a gratuity. I recommend you find another whata burger because this location is not a good representation of the company name. I will never return here. I will spend my gas and time driving to another store than wasting it in their drive thru read more

Whataburger - Effortless sandwich thrown together. Nasty - Fast Food Near Me - Rowlett, Texas

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I was just about to get my food, so my friends and I decided to play games with fancy ketchup but then.....the hash slinging..slash thingy.. THE SLASH SLINGING SLASHER attacked us by taking away our fancy ketchup and making food boring again.. Thats when everything changed when the fire nation attacked only the avatar master of all 4 condiments could stop him but when the world needed him most he vanished a few minutes past and me and my friends discovered a new avatar a manager named stacy although her managing skills are great she has a lot to learn before shes ready to save anyone..... but I believe.... THAT STACY CAN SAVE THE WORLD Charles Bardoc Blake William Lyon And finally but definitely not least the BENJAMIN RODRIGUEZ read more

This is one the worst whataburger locations I've been to. When I walked in no one greeted me they just stared without saying a word. Took 20 mins to receive my order. Although I said to not put any pickles they still added them to my burger. First and last time coming here. read more

I love Whataburger in general. The food is almost always really good. But to say that the service at this particular Whataburger was slow would be an UNDERSTATEMENT! Do not go to this location unless you have at least 30 minutes to spare!!! We have been to this Whataburger at least a half a dozen times since it opened and every single time we had to wait for at least 30 minutes to get our good! I do not recommend!!! read more

So I came through the drive-thru after work tonight about 10pm or so. It's pouring rain! I give my order to the girl on the speaker and she repeated it back, word for word. I then pull up to the window and the guy repeats my order. Again, word for word. A different guy walks up with my order in hand and comes to the window. He also repeats my order back to me, word for word. I give them my card, get my drink, and take off. I get home and there are the ONIONS I didn't order. Thanks a lot whataburger. Not only that but there were so many my burger still tasted like them. I picked off what I could but it was ruined. That's not even the best part... IT WAS COLD!! It was not made to order!!! read more

Neither bathroom had paper towels. Service was very slow. Hamburger was the worst by far compared to many Whataburger locations over the years. The bread was sopping wet from the lettuce and tomatoes. People, please get the water out. Couldn't eat it. No pride. Apparently no viable management. A really sad commentary on what once was a good company. A really good restaurant comes down to only one thing and that is the management. On a scale of 1-10, this is a 1. read more

This place was poor. The prices were slightly more expensive than most other locations I've visited, and they didn't have the drinks I've grown used to at Whataburger. The wait was longer, considering there was only one person in front of me, than most locations I've been to. But I wouldn't of cared much about any of that if the food was good. Too bad it wasn't. I ordered the Triple Meat Whataburger. It's a big and juicy burger, I'm not expecting it to be that neatly put together. But the burger was sloppier than usual, with the bread smushed on one side. Worst of all the food had very little taste. The fries weren't salted good and the meat was just meh. It just didn't taste like Whataburger. If it sounds like I'm being nitpicking, it's because I've come to expect a high standard from Whataburger. The one I regularly visit around my home in Richardson put this Whataburger to shame. This is the first time I've ever written a restaurant review. I felt this Whataburger was too crappy to let it slide. When ever I'm in the area again I'll be avoiding this branch. read more

I ordered a Whataburger jr... It didn't taste the same . The bun was much thinner and chewing it made it stick my teeth. I asked the manager if they changed their buns and he replied YES. I asked him if they were trying to save money and sacrifice the taste... He replied there are going to be more changes. What a disappointment read more

This used to be an awesome place. Now, service extremely slow. Orders consistently incorrect. Servers are apathetic at best. I still love WB, but I'll avoid this location. read more

Slowest service ever. 22 minutes it took to get our food - and she handed it to us and walked away

Never will return. Had to turn the car off 3 times just waiting for overpriced order which was wrong!