While sitting here at a table, scrolling on my phone, and waiting for my food, a server comes to my table and loudly moves chairs away from the table to sweep. It was rather aggressive and uncalled for. I get that you must tidy, but not at the table that is occupied. It's disgusting and disturbing. Food is ok. A stop on the way. A long wait to get food, but worth it for fresh. read more

The bacon cheese dog was amazing. I went there a couple of times, not too sure what to order, but I definitely had a great time there the staff was kind I mean there are some mistakes they might get wrong, but it was definitely a great time there they even have a really good bathroom and it's kind of weird why I said that, but anyways....apart from all of that tables were looking pretty clean, and I was surprised when I saw the machine that they sell milkshakes, how could you say that it's the worst I had a great time read more

Walked in tonight and ordered some food. Now I worked in the food service industry. I've been there. Not too keen on people coming in right before closing time, but I'm grown. No one put a gun to my head and made me take the job. But whoever the woman is that works the night shift, with buzzcut, needs to fix her attitude. I am not the reason that you have the job you do, nor should I be treated like it. Because you don't like your position, does not mean you get to spread your negativity all around and quite frankly, be an angry heathen to any customer. My company used to cater from here, just did last Saturday. But you can believe, that Saturday was our last catering order. No more from me, or my dealership. read more

Me and my family (5 total people) walked in at 5:45 PM and the employee on the grill with black short hair made a visibly upset face at us before we even had a chance to walk up to the POS. When we did and she was still busy on the grill, she said in an annoyed tone "I'll get to you eventually". We had not called to her or interacted with her at all before she said that. The store was empty and there were no people eating in the restaurant at all. We left immediately after that interaction. From a younger person who has plenty of food service experience, that's not how you treat a customer especially when the establishment wasn't full at all. read more

Sucks. Over cooked. Over priced (one burger small fries) $19!!! Horrible staff. Just an awful experience. read more

The food was really good. The small burger is enough of you not starving. The manager was MIA in the store. One person was all that was working the counter. The inside was nice. One issue we had was two of the doors that by law should be open were locked. Told the manager and a she did not care. If they had had an emergency two doors were unable to be opened from the outside. Looks like they may need some training on this issue and a visit from the Rockwall Fire Marshall. read more

This crew today was absolutely AMAZING! Changed my whole day. Very infectious and beautiful energy. My husband went in first and we came back saying the same thing. LaSharae and crew! 5 STAR! I've never been in a five guys and was unsure walking in and they blew both of us away. So rare, and very amazing to walk into. read more

Five stars, for five guys, but I was kind of confused when I walked in, because I only saw one girl. I also kind of felt weird telling my friends I ate 5 guys Their fries are extra salty, also it only took like 2 minutes to get our food also they had a lot of nuts read more

The customer service was fine. I will be back. I wish some of the tables were a little cleaner but I understand they may have been a little short staff. Now my food. Half of my burger seems a little too done. It was good but Tudor what you pay there you don't want burnt bread. And I don't send food back. I just deal with it or eat around it. read more

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The food is good , they have Neves messed up my order the ambiance is ok ,used to be better , customer service needs improvement it seems to me like the owner , corporation or management it's being greedy and lately they are being short staffed which leads to poor customer service and longer time for the order to be ready , hopefully they improved on that area. read more

drink machine down t raw lily slow service no one behind the the bathroom was filthy read more

OMG have the prices gone up!!! My son and I got 2 little cheeseburgers, one order of fries and two milkshakes... $40! We won't be doing this very often in the foreseeable future, but the food was really good, Cajun fries were awesome! The milkshakes were not worth the $6 price for the size. Next time we'll just eat then go to Braums for desert. read more

The burger was alright, but the cajun fries were dry and left a lot to be desired. The prices are expensive, 8.49 for a little cheese burger, and the total for 2 little cheeseburgers and a fry was nearly $30. In-and-out down the road can do the same for less than half the price. The staff was friendly during ordering, and they got the order right. However, the kitchen staff was unable to read the ticket and mixed and matched ingredients between the two burgers. God knows how someone can mess up looking at a piece of paper and putting ingredients on a bun, but I could see this being a real annoyance to some people. Ultimately, I won't be dining here for a while. It's unfortunate, but the business was empty during dinner time on a Saturday, so something is seriously wrong when other places have 20+ cars lined up on a drive-thru. read more

WORST CUSTOMER SERVICE EVER! My husband and I went to the Five guys burgers in Our hometown of Rockwall tonight On 8/21/2020 at 7:55 pm and experienced the "WORST CUSTOMER SERVICE " ever!!! We decided to give our money tonight to Five Guys Burger as we try to eat and support as many restaurants during the Covid to help keep them all in business. When we entered the restaurant we gave our order to a nice young guy according to the ticket named employee Dianrah G order # AAATJKWAECK It seemed like any normal night I ordered a Hamburger all the way NO MAYO My husband ordered a Bacon cheeseburger All the Way With 2 regular fries and 2 large drinks. For a Total of $34.16 So far so good! But that's where it ENDS ... my hamburger had MAYO on it My husbands bacon cheese burger was fine. So my husband took my hamburger in to tell them My burger was wrong I said No Mayo like the ticket said. I realized I would just have my husband come back to table (we were sitting outside) as I would Wait while mine was being remade so he could eat his while it was hot. I told another guy that I was waiting on the burger getting remade that my husband came and told them about. The other guy was not happy I could tell, This other guy than brings me a Cheeseburger, I had watch them make and than realized they We're making for me I told the guy that this STILL IS NOT RIGHT ! I ordered a Hamburger all the way no MAYO! Hamburger as in no cheese no mayo! This guy than starts to argue saying that that is what we ordered that was what my husband told him to remake with the ticket off the sack in his hand and me pointing out the Bacon cheese burger was my husbands I had the Hamburger just didn't want Mayo! So now he is even madder And blaming us for their mistake so he has to remake it again I tell him No Mayo, No cheese! He than wants to know if we have the other burger the one that is wrong because he try's to tell me my husband had him remake the other one (which my husband did not and It would of been wrong too Than because it would of had bacon on it). So I get the wrong burger off the table bring it back in another guy says we cant take burger back I said the other guy wants it back to try to prove us wrong! And try's to blame the order taker. I show him the order was taken correctly you just made it wrong twice. I asked for the manger he said the order taker was but I don't think so Because when I asked for his name he said he could NOT give me his name... really for a so called Manager? Well dude that ticket shows name of supposedly the nice order taker. I will be calling to talk to Corporate or the Real Manager! Arguing with a customer because you messed up the order twice within 20 minutes When I could have gone to any restaurant, you lost customers due to bad customer service During Covid .....business other restaurants would be happy to have. We will not be returning not because of two wrong made burgers but because of WORST CUSTOMER SERVICE from this one guy that remade my burger Twice wrong the order taker had made no mistake but the guy remaking it wanted to blame him and us and argue with me ... a guy half my age and argue to a woman too. WE WONT BE RETURNING! Jackie G read more

I guess by their reviews, this place does not care. I went in at noon and only 3 people in there including some guy not eating and on his laptop. I ordered a cheeseburger and 2 small fries and it was over $24. Not worth the price when I can go to Southern Junction and eat a steak dinner for under $20. read more

I work in healthcare and wanted to take time to appreciate how the staff working at 6:15pm on November 18th handled my order and food. The gentleman at the register put on a new glove to hand my my straw and lid, stayed behind the plexiglass and worked fast to get my meal out- all with a great attitude and dropped fresh fries. Fast food Restaurants get a bad rep if one little thing is wrong- give people a break, especially restaurants right now. Excellent service guys! Thank you. read more

Where do I begin? Okay, let me jump right into this review. The service was alright. However, after that, it was terrible. The condiments, let me be more specific, the pickles and the grilled onions, if they were ever fresh, it wasn't that day. The only thing I tasted on the cheeseburger was mayo and disappointment. I have no plan of EVER returning to this Five Guys again. read more

Sunday dinner or lazy meal...y'all be the judge. I didn't feel like cooking, so I made a pit stop here to check it out. Not much of a burger person, however I have heard nothing but good things about this spot. I ordered the double cheeseburger with a ton of condiments on it and an order of fries. $14 bucks later I was ready to smash....I only have two complaints my fries were heavily salted(for my taste buds) and the meal was expensive. But after I took my first bite I forgot all about what this delicious meal cost. Homefries... SCORE!!! Fresh patties not frozen...WINNING!!! I'm not even going to pretend I finished this mega meal. Half the burger came home with me. Definitely will hit them up again. Check 'em out Yelpers. read more

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I always heard about how great this place was so I figured I tried it and ...I gotta say This place kinda suuuucked honestly where can I even begin 1st if standing waiting for service like a idiot for a hour while cooks and desperately try to ignore you wasn't bad enough they had people waiting so long customers lost their appetite and left 1 by one I stayed and waited ordered then got my food but was all wrong but with as long as it took me to even get my order taken I just took the L and definitely won't go back was really just plain awkward read more

Love this place. A little pricey for what it is, but they have the best burgers for a chain. This one the guy draws cartoon characters on the kids cups for my boys. Love it. read more

This place is now a disappointment. Fries were dry and burgers were just mediocre. I will not dine in there since there are so many options for burgers here in Rockwall. read more

I had a rough experience here a few months ago. Unfortunately, it was bad enough that I won't be back. First thing when we walked in the floor was greasy. It was very slick and I almost slipped while walking several times during my visit. There was a terrible smell coming from the restroom. We had to change tables because it was so bad. I understand that things happen in restrooms that don't smell good, but there are ways to keep it clean to reduce that smell. The guy calling out numbers wasn't very loud and mumbled a little, so customers could t hear their numbers being called above the sound of the music. The food wasn't bad, but not good enough to offset the bad experience. read more

Prices are absolutely ridiculous. Mediocre for the price. Please go elsewhere save your money! $40+ for 2 burgers and 2 fries plus 2 drinks! $22 a person. Absurd read more

Hands down the best flavored Burgers & Fries around, great hangover meal! Went for lunch today (no hangover). We each ordered a Jr Cheeseburger and each had small fries and regular size drink and the grand total for that was 29.17 To me...that's not a good value no matter how good the HAMBURGER was (Jr Burger at that). The place was spotlessly clean, the staff was super friendly but we did notice at 12:07 pm on a Friday we were only two customers in the place, by the time we left there were about 5 total customers eating lunch. Can't say I won't be back but my visits will be fewer and farther between. read more

I've only been to this location once and sadly the guy who helped me had terrible customer service. He had such a bad attitude the whole time and I understand that during these times sometimes you can't help but have bad days but I felt so unwelcomed the whole time, he was rushed (we were the only ones there besides one other guy) and just an unpleasant visit for sure. read more

We visited this location yesterday. While the food was okay, the location is poorly managed. Walking up the outdoor trash was overflowing. Inside, the air conditioner was broken. The staff had no one over 21 working and an adult was not in sight. This is not a place I will return to for a burger. read more

The food was ok and the service was excellent. However it was so expensive it was 46 dollars for two burgers fries and 2 drinks. Why go here when you go to in and out or Whataburger for a lot cheaper and better food. read more

TERRIBLE VALUE... $38 for two burgers large ff, two drinks. Left hungry and cold as the heat didn't work. Go elsewhere if you are hungry! Pathetic. read more

Now you see, I pretty much fell in love with Five Guys Burgers and Fries from the very first bite I've ever had. I don't know what category of burgers would they fall under because it's not necessarily fast food nor is it a sit down restaurant. Regardless, it is a pretty dang solid burger. I get the same burger of my choice every time and it never disappoints. I usually get the bacon cheeseburger with grilled onions. It's a solid burger although, I would prefer Swiss cheese over American and wished that this location had grilled mushrooms in their toppings. I usually don't get fries unless I'm very hungry but Five Guys' fries are one of the best. Good cut, taste and quality. The staff will sometimes give you some "bagglers" (fries that are at the bottom of your bag). However, the price for a solid meal here is pretty pricey. This place is great but it would not be my go to if I was on a tight budget. read more

Five Guys - Bacon cheeseburger with grilled onions and fries. - Burgers Near Me - Rockwall, Texas

Garbage garbage garbage, how this over priced rip off of a hamburger joint stays open is besides me. Cost me more than $20 for a burger, fries and a drink. First and foremost this was not a $20 dollar meal the burger tasted worse than a .99 cent value meal at the worst place you could find. I made myself wolf it down since I spent so much to get it, needless to say I regretted that and will never return here again. Listen my peeps don't learn the hard way and waste your money here it's not worth it you could go to any fast food place and get a way better burger than this crap food. If you decide to try it don't say I didn't warn you!!! read more

Cajun fries are delicious! Our fries were a bit under cooked but everything else was nice and fresh

Beats McDonald's any day! Very good loaded burgers and the amount of fries they dump in the bag is always nice! Definitely one of the favorites for fast food! read more

Good burger and fries, but NOT worth $15.39 total with drink. Could have saved some with smaller burger and fries. If side by side, I would go to WhataBurger. read more

Five Guys - $15.34 for burger combo! - Burgers Near Me - Rockwall, Texas

We're disappointed. Our family of 4 visited Five Guys for a 7:30 dinner. Upon walking in, it was hot and stuffy ~ the temp outside was 78 degrees. We opted to eat outside, but when we went out, 2 of the 4 tables were occupied and the other two were dirty. There were masks on the ground a some trash. I walked back in and asked about the tables. When we went back out, one table was not wiped down, the other was, but the mask and trash were still obviously on the ground next to the tables. We ordered 4 meals. 2 of the 4 fries were in the bag in addition to the equivalent amount of fries dumped in the bag without containers. The food was good, yes; however, it's hard to believe that we paid $66 (2 littles and 2 regulars) for essentially a fast food meal. As we left, the outside trash can was overflowing. There were at least 6 employees and the place was only about 1/3 full. This place would be best as a drive thru ~ the environment doesn't warrant such a high bill for the food. read more

Everyone is so friendly here! I may have developed an addiction because we come at least twice a month. The Cajun fries are always worth it and there's more than enough for 2 people with a regular size order. This is our place to go for a good burger. read more

The staff was friendly and kind. They were patient with us. The food was made to order and yummy!

I LOVE that everyone seemed very happy working at Five Guys! It truly makes the experience that much better when the employees are happy and working hard. I felt like the location was clean and well put together. The food was super amazing as I have come to expect at any five guys location. I think the manager was doing an excellent job helping out and working with the employees. I am very happy with this location, food and the service I received. read more

I stopped in to give it a try. 12:30 lunch time and no one was there, I got a front parking spot. Being new I was not real sure of what to order. The nice guy behind the counter guided me. I was very surprised that no one else was here. I paid $14.00 for a cheeseburger, fries and drink. It took about 20 minutes to get the food. Extremely noisy inside with music blaring away, too loud to hear for your order. AFTER all the hoopla about Five Guys I can honestly say "well I tried it, it was just okay- not worth the price". I don't think I will go back, In 'N Out, Braums are close by and better and half the price. Nice try but nope not again read more

The first few times I ate here I was impressed. Great ingredients, lots of condiment choices, wonderful french fries, friendly and efficient staff, what's not to like? But today I went and order a bacon cheeseburger, fries and a drink and when I looked down and saw my total was $16+, I was sure there must have been a mistake. A quick glance at the menu showed the total to be correct (including $4+ for a regular order of fries!). I guess that soured me for the whole meal as I kept thinking that it doesn't cost that much to eat at OSK or Maple & Motor, what am I doing here (other than it was close by)? If you can forget the price, it's pretty good. But I think I'll stick to Whataburger for my fast food burgers for a while. read more

Been here once I think. And went to their locations at the galleria a time or 2. It's similar to most other fast food burger places. They do have peanuts. It's greasy. It's tasty. It's salty. It's unhealthy. I don't eat burgers very often for these reasons. But occasionally you gotta get a burger. This could do I suppose. read more