Occasional stop for a blizzard but actually went inside last night for a burger. Been craving one all day. As usual I did not get the name of the two guys that waited on us but they were very friendly. My cheeseburger was perfect! Wife enjoyed hers too. The restaurant itself was clean. read more

Rudest service I'll ever had, and that says a lot. These days customer service is dead, and this establishment is a prime example of it. The manager is rude and disrespectful to both her employees as well as customers. The order I purchased was "unavailable." After waiting 15 minutes for my blizzard, and I was told they were out of the condiment for the blizzard. I was not offered a refund, only a "replacement" of a different item which I did not want. When I argued that I did not want that, the manager refused a refund and said I got what I paid for and to get out of her store. This is first time I've asked for a refund, or credit to come back. However, it's certainly not the first time they've gotten my order wrong. Shocking experience to say the least. Won't be back, ever. read more

I like Dairy Queen, but this branch is the worst. Dine in took 20 min. for a simple combo meal ... while a dozen drive through orders came and went. Yet, when my order is ready... it's cold. And they forgot the fries. Watched as they did the exact same thing to the couple that came in after me. Sorry but with it now costing $10.00 for a burger... they are going to have to step up their game with quality and service. Won't be back at this location. One and done. read more

Why did I come back to this place? The guy working the counter had zero knowledge of the what is on the menu. I got to be honest though, the 2 cooks and the dude running the drive through window are rock stars. The guy at the counter is just not cut out for this type of work. read more

It's the worst DQ I have ever been to!! Our ice cream sat on the counter till it was melted. On top it wasn't even made correctly when we had to walk around the counter to get it. The employees were unprofessional! One employee was screaming about someone making cakes when it was her job like a child. Do better DQ read more

great ice cream and our waiter was super patient all the other places were closed dairy queen got the job done read more

I'm here at Dairy Queen at 11:45 yet it's closed..... you close at 12. Why are you closed at 11:45??????? So freaking annoying.

Just left the Rockwall DQ. Went through drive thru to order 3 steak finger baskets. Was informed they were out of gravy but making fresh. Said 10-15 min till it was ready. No big deal there were 2 cars in front of us. So no problem waiting for fresh gravy. Once we got to the window to pay we were again informed they were making fresh gravy. Great. About 5 more minutes and they come back to the window and ask if we could substitute a dipping sauce because their orders were starting to back up. Fine give me something different. Was ready to pay, get our food and leave. Then the guy working the window goes out to the person who's been waiting in front of us for what I assume is fresh gravy as well. Another few minutes, the guy at the window comes back and says they are out of toast. At this point we told them to cancel our order and left. Very poor experience and won't be going back. Disappointing for sure. read more

Horrible service. Waited in 3 car drive thru for 40 min. Kids were standing there laughing and doing nothing when we pulled up. Sat at window for 10 min. Blizzards were melted when they gave them to us. Will not go back. Go to Braums- always good. read more

The manager Mike was the only person working when I drove in to the drive-through. He was the cashier, the waiter and the cook. He did a remarkable job doing all three and being very pleasant and as quick as he could be. The owner of this restaurant should be very proud in the way he handled himself.! read more

Service is terrible, took 20 minutes in drive through with no other cars to get a mini blizzard. The blizzard still had the wrong things in it. read more

I love this place!! they have been nothing but sweet and kind and always make sure that my blizzards are flipped!

The worst experience in my life going to this place! They will up charge you just for mayonnaise! They run out of tomatoes, onions and pickles and charge you full price! The counter help will not warn you and they can't even answer the simplest questions! Beware and run away as fast as you can! read more

Customer service stinks ordered a belt buster they brought it out with one patty not two. Showed it to them at the time I had eaten 1/3 of it. Showed it to them only one patty they were trying to make up their mind so I returned to our table. In the back ground I heard he is still eating it. We went ahead and finished our meal. The issue was not resolved so the review. I realize there are young people out there not knowing what to do. Such is the manager resposability to train and show the employees what to do and how to take care of customers. read more

Just left here and am very disappointed in the service. The girl taking our order lacks the common courtesy of a please/thank you or even a smile upon seeing her at the window. I ordered a mini cotton candy blizzard, mini Oreo and small hot fudge sundae. The later two items had an abundance of fudge or Oreo and I'm guessing they were over compensating for the lack of flavor in the former: cotton candy. I'm not one to write a negative review on a first offense...I do feel like I've given the Rockwall DQ too many chances to make it right - pun intended! read more

Dairy Queen - Where's the 'cotton candy'? Halfway through and we still can't find it. - Fast Food Near Me - Rockwall, Texas

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Customer Service was great from the cashier but over $7 for a kids meal and over $12 for an adult meal? Plus they charge you for ranch and other condiments. Fountain drink machine was Out of Order. I'll never come back. Ripoff central. read more

I come here every now and then. The service is pretty good and the food is decent. I like their fries and blizzard's. Sometimes I even get their salad which is pretty good. I like their grilled chicken salad! 3.5 / 5 for what it is .......fast food and ice cream read more

I was sitting in the drive through for almost a hour and only 2 cars have moved . This is ridicules. The only reason I stayed is because my mom wanted it. They either need better staff of just to close. It's like they want you just to leave so they ignore you at the mic so they don't have to do their job. read more

The food is always good. I always use the drive through, so I can't speak for the experience inside.

Dairy Queen went above and beyond for our sons birthday! They made him this awesome cake with last minute notice. Definitely went above and beyond! read more

Dairy Queen - Fast Food Near Me - Rockwall, Texas

This place is very slow after waiting 15 minutes in the drive through (2 cars ahead of us) for a moolatte it was just not worth the wait. What would I expect after wait all that time? A drink vs smoothie? No thanks avoid avoid avoid read more

We've waited 20 years for this TX icon to return to Rockwall! All DQ's are pretty much the same in regards to food, so I won't bore you with endless descriptions. Just come and eat the DQ Dude or Steak-Finger Basket, and then enjoy a Blizzard or a big Dipped Cone. End of story!! Service is much better at the Rockwall DQ, than at the Rowlett DQ. Eat here if you live here! read more

Step into a appearing not busy DQ. Do not get greeted, maybe I'm spoiled from Chic-fil-a. Wait and wait before someone steps over and takes my order, he apologized for the wait but a greeting at 1st arrival would have lowered my perceived wait time. Wait for my food and now recalling that I have waited less at my most recent venture to Olive Garden. Apparently the fries have changed some my last visit, fat instead of thin fries, good for dipping in Ice cream but not eating with burgers. Last is the food is decent but I couldn't get past the sad excuse for toast this visit, limp and really just bread that seems to have gained its toast like texture from being left out. No kidding. read more

Dairy Queen - Toast? - Fast Food Near Me - Rockwall, Texas

We ordered lunch at 11:46am, with no one in front of us. It's now 12:09 and we still don't have our food. Ridiculous service. 23 minutes for fast food, that we don't even have yet. read more

Been here several times and it always amazing. So hot it burns your mouth. So nice every time. Will drive 20 miles to come to this DQ before going to mine 2 miles up the road read more

When you have someone with a food order and someone behind with a drink order, have the food order pull forward!!!!! Very frustrating to have to wait!! read more

Another disappointing trip to the new dairy queen. We have been there 5 times now and each visit is the same. Snicker blizzard has chocolate syrup and almost no snickers. The chocolate extreme is almost white and can't tell the difference from the sick blizzard. Tonight we ordered an small orange Julius, sockets blizzard and chocolate extreme. Our blizzards were made and sat on the shelf for 10 minutes and then the kids stopped talking to their friends and told us, "we are just waiting on you orange julius" . So we are going back to driving to beltline so we can get a real dairy queen dessert. read more

Dairy Queen - My wife went to the DQ on beltline, here is the color the chocolate extreme is supposed to look like:-) - Fast Food Near Me - Rockwall, Texas

Very poor service. No one seemed to know what they were doing or had a sense of customer service urgency. Food took 15-20 min to come out and also sat under the heat lamp for awhile. Fries were half filled and soggy. Confirmed the food order twice with the guy at the register and he still put it in wrong at the end. Won't be back until new management takes place or they start hiring people that care. read more

Rockwall's DQ closed down twenty years ago, and it took till now for them to re-open! I'm so excited. My only complaint is that they don't list all the flavors for their malts & you have to quiz the poor tell girl for a listing. read more

2016 Yelp 100 Challenge Review #8 We got a Texas stop sign y'all!!!! What can I say. You know about the DQ! My fav, of course, is the classic Oreo blizzard, followed by the just as classic chocolate dipped cone. I used to be a fan of the Oreo Earthquake sundae but it had been retired. I probably should try more of the dessert menu but why mess with a tried and true good thing. As far as food, I used to love their chicken finger baskets though now every so often I will indulge in their Texas tacos. I usually have a pretty good experience at DQ no matter where it is and this location is no exception. There customer service is impeccable. Good job and keep up the great work! L read more

My order is messed up in some way EVERY SINGLE TIME. I grew up on DQ and the food is good but this place couldn't get an order right if they tried. Let's get some better training or something. I hope this staff isn't the ones picketing for $15 an hour because they would be grossly overpaid. read more

The worst service ever, when I ordered a blizzard and told her no chocolate syrup. When she handed it to me and I told her I ordered it with no chocolate syrup she said no I can't take it back. Then slammed the window. I just honked until the manager came to the window and told him what happened, he was very polite and threw the blizzard away and made another one. He definitely needs to address the issues with the young lady. I will never spend any $ at this location. read more

Incredibly rude order taker and when I asked for ranch she snapped at me for the extra charge, I didn't realize this so I offered my card. She snatched it and rolled her eyes and then rang me up. Just because someone doesn't realize something doesn't call for such a bad attitude. Especially when the customer is extremely respectful and didn't do anything except make you do your job. read more

This location is terrible. The place is always dirty and the service is slow while employees stand around talking. I have given them 4 chances and everytime it's been a disappointment. They just can't seem to get it together. I won't be going back read more

Tried the place shortly after opening. The burger was cold and the meat must have been cooked early that morning. Sent it back and not much better. Tried again about 4 months later with chicken salad. It was awful. All veggies and lettuce was soggy and ranch dressing horrible. They need to take some lessons from Chick Filet on salad making and recipes. Not going back to Rockwall location. Never had this problem at any other stores. read more

One star is generous!!!! Me and my friend went there and we waited so long her blizzard he couldn't turn it upside down because it was so melted in my cone that was dipped I started eating it end it just fell apart in my hands we had to ask for napkins because everything was just all over our hands the second he handed it to us there was two people in front of us and we were in the line for 30 minutes it was ridiculous!!!!! read more

I was in the drive through and placed my order. When I got to the window (this is right in the middle of the Covid virus so everyone is being careful or so I thought) I could see the worker who was at the window sneeze and wiped her hand on her mouth with a glove on! I am not kidding! She went to hand me my drink and food and I left. I then called the Manager from the parking lot and he sounded like a kid himself. He just said he would tell her to go home!! Me too and I will never go back!! read more

Someone please come teach this location how to make a dipped cone! Take a lesson from the Garland I30 location. I've given this place like 10 chances. read more

Every trip has resulted in poor service, a dirty restaurant or both! Sad as we had very much looked forward to DQ's return to Rockwall!

This place is good but the staff is dysfunctional. Hopefully experience will help but the cashier that was working was terribly slow. Still good DQ stuff but bad staff GET it together DQ read more