I ordered a Gotta Have It to go, and when I got home, I was surprised to find that the ice cream had actually been served in a Love It cup placed inside the larger Gotta Have It cup. In other words, I paid for the largest size but received what appears to be the smaller portion instead. I shared this experience with a few people afterward, and it seems this may not be an isolated incident. I've also had previous experiences where I had to ask for a proper fill because the serving looked noticeably short. I genuinely love the ice cream, so this review isn't about the product itself. My concern is with the consistency at this particular location. It seems to be staffed primarily by younger employees, and the portion sizes vary significantly depending on who is serving. Customers shouldn't have to wonder whether they're receiving the size they paid for. I hope management takes this feedback seriously by providing better training and oversight. The brand deserves consistent service, and customers deserve to receive exactly what they paid for. read more

Been here several times the ice cream and service has always been great! Great location too.

Okay, so I got ice cream from here and so did my dad, we were basically just going on a family date, and I got the cookie dough ice cream, and my dad got the strawberry cheesecake ice cream, and pretty much during my like fifth bite, I started to get a toothache, I pretty much ignored it to the point where I didn't even want food anymore, and I could barely swallow without pain, and after I finished my ice cream, I felt very nauseous I've been to Cold Stone creameries before, and I didn't feel this way. The workers were nice, but they had no gloves on. Not trying to be rude Cold Stone Creamery but do better. read more

Naomi and Charley were very unprofessional. I dated one of Naomi's friends many years ago and because of this Charley gave me a burnt cone on purpose and only gave me half of an ice cream cone. When I went to pay, Naomi said either I can pay or tip her $10.00. For one cone? Highly disappointed at the lack of professionalism in this place. Do better guys. read more

This location by far is the nastiest. Was about to purchase an ice cream until I realized the person making the ice cream did not have on any gloves. This is the first time this has happened. What do they have against good hygiene practices?! Sticking to the location in Sachse where gloves are work without having to ask them. read more

there was an acrylic nail in the ice cream... I took a picture I wish I could upload it...

My daughter was having a bad day, and everyone knows that good day or bad, sunny or rainy, hot or cold, ice cream fixes everything! So being near the harbor, this was a no brainer. If you've never had ice cream mixed in front of you you're in for a treat. Pick your flavor, pick your mix-ins and watch the artist go to work. The server was excellent and friendly. The ice cream is made fresh daily and is quite tasty. There isn't much seating inside but we found a small table and watched the rain while we ate our ice cream. You can't go wrong by treating yourself to some ice cream here. read more

Arrived before 8:30 pm and the store is CLOSED! What a waste of a 20 min drive. According to both Yelp and the Coldstone website says you close at 9pm. Why are you closed??? Definitely calling corporate tomorrow. read more

Ice cream with a view! This location is a fun touristy place with a beautiful fountain which leads out to Lake Ray Hubbard with a beautiful view and very picturesque areas. Surrounded by hotels and lots of bars and restaurants a nice place to visit. Keep cool from the hot Texas heat. The flavors are great with pre crated options available to go or you can create your own. A little pricey but very good quality you can taste. Come cool down with some cold stone. read more

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Store in rough shape and customer service severely lacking at this otherwise busy Coldstone in an upscale shopping area on the lake in Rockwall. A manager was behind the line helping for 5 min - then she left and the whole ordering process cratered. We were there another 30 min and never saw her return. Was she on break? The line was out the door at one point! Not impressed by the lack of cleanliness of the indoor tables, the long-standing damage to the store's walls, absent management and the way people were able to go all the way through through the line to the cash register without having their orders taken - so the cashier walks away to make ice creams with mix-ins and everything stops dead. I mean, how does that happen? 3 stars for ice cream 1 star for cleanliness and maintenance 1 star for service 1 fix your dirty store, fix your visible damage, fix your process stars read more

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Crazy busy, so thinking it must be a great experience, right? Sadly, not the case... Very, very dirty Poor service Workers seemed to be annoyed to wait on us They waited on me, left my husband standing there With a line out the door, 3 boys decide to just chat and hangout, eventually giving my husband attention Did I mention it was dirty? With everything costing more these days, this stop isn't a way I'll spend my going out $'s Sad read more

Cold Stone Creamery - - trashy and sticky spot - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I had a wonderful experience here! The staff were very welcoming and provided outstanding service! The worker Natalie who made my ice cream was so nice and made my ice cream to my great liking and my exceedingly high standards! Very Impressed, Give this girl a raise!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

The lack of ingredients and customer service is beyond me. Who ever owns this needs to fire the two girls working tonight ASAP. Tried to tell me the fruit wasn't moldy while mixing it together & moving it out of eye sight. As soon as i walked out the door i called the health inspector. This wouldn't have been an issue if they would have corrected it. But instead they wanted to gaslight me, I've been in the service industry in this area for 12 years. Do better. read more

This place is amazing my first time also going there!! They greet customers very well and with respect, Also the store is very organized and clean!! I ordered a banana pudding shake and it was over the tops good!! 10/10 recommend this beautiful well organized location in Rockwall, Tx By the way the prices matches the delicious taste and well served customer service! read more

We walked in and we were the only people to be found - we only continued to wait because we had a Gift card. 10 mins later MarKhia comes out of the bathroom and proceeds to not speak to us and just stand there and wait for our order. I was disappointed in the customer service, the timely-ness, and my cold stone was not mixed as I would have wanted. Will not be returning. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Minimum spend here is $7, but THERE IS ONLY ONE ICE CREAM PLACE IN ROCKWALL, so what's a girl to do? Located at the harbor, I loved grabbing a scoop here and walking out to the beautiful views. It's an experience in itself! The line can get long, but everything moves quickly. A small seating area with two small tables in the shop, but there is additional seating outside and at the steps of the fountain. The delicious birthday cake ice cream includes fudge chunks and colorful sprinkles. Distinctly slightly more vanilla than vanilla ice cream, I want to come back and get the flavor again. My ice cream did melt at a faster rate than expected. Just speculation, but the shop itself and the tools they use to make the ice cream creation isn't chilled. Still really good, and it didn't come out like soup. read more

Cold Stone Creamery - Birthday cake ice cream - small scoop - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I love Coldstone in rockwall. Whenever I'm watching a movie at Cinemark I always make sure to get some Ice cream before watching a movie.

Order a cake for special event weeks in advance. No cake when we went by to pick up, They did not know about our order...but they charged our credit card!! Attempts to resolve have resulted in numerous assurances re: how much they value my business, and many minutes later they hang up. Very frustrated. Inexcusable. My Incident Report number 2637893, ic case anyone wishes to call me! In the meantime, their rating should be Zero (as in freezing...but not in a good way)! read more

I stopped by Thursday afternoon around 3:00 to get some relief from the Texas heat! It was more for the kids than me. I was hot but not at all hungry as I had a heavy lunch so I ordered raspberry sorbet. You know when you let ice cream thaw for a bit on the counter to make it easier to scoop? And then you forget and try to refreeze and it ends up with ice crystals and you end up throwing it away? It was exactly like that. Gross. It was the only thing I wanted so I politely asked for my money back. The gal behind the counter was clearly not prepared for such a request and called the 'owner' Sheryl. Apparently she was unavailable so she contacted a shift manager of some sort who advised her that because 'I had eaten out of it' I wasn't entitled to my money back. I couldn't do anything but laugh. I said 'are you serious!?' I had taken two small bites. Poor thing looked so uncomfortable with the position she was put in I told her it wasn't her fault and I would handle it myself. I normally don't take the time to make a huge issue out of 5 measly dollars but this was just ridiculous. AND then I paid 2.00 for a freaking bottle of water because I was thirsty. You're freaking welcome! LOL We love Cold Stone in Phoenix and are regular customers. Apparently things are different here. I thought the braums (spelling?) Ice cream we had last night was just as good, half the price and they actually asked me if I enjoyed it. Customer satisfaction. What a concept. read more

Nice place to grab an ice cream cone and go to the huge fountain by the movie theater.. this restaurant is veryyy busy but it makes sense is located in a very good area of the harbor! read more

Cold Stone Creamery - Cheesecake Fantasy - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I send ColdStone to my kids in MD as well as eat it locally. Love the fact that Rocky Mountain Chocolate is inside. We used to hit that in Mammoth Lakes, CA. read more

The ice cream was melted in the case. The customer service was abysmal. The whole experience was tragic. Please shut down this ice cream shop, they've lost their way. read more

Smells like something died in there. If you can get past that, the ice creams not bad.

Got the large ice cream they only fill the container 3/4 of the way, it was a long wait because the kids working there keep playing around and fighting between them worst place cold stone I ever been read more

My best advice is to skip it. Ice cream sounds great on a hot summer day but you'll be disappointed. First of all, the prices! Even the 'teeny' size is over $7. But the quality is what's really lacking. Maybe it's just this location but the 3 times I've tried it, the store is dirty. Sticky floors and tables and the ice cream tubs look like flavors have been mixed together. Then the ice cream is served with a watery consistency. Something is not right about the quality. Great location but if you just need a sugar fix, walk over to Tiff's Treats. read more

1star terrible service did not treat me well also the 14 year old kid said he's 6 foot ( he is not 6 foot he's 5'10 tops)

I was Uber delivering and I was already late to pick up the ice cream. When I got there, they decided to start the order. They did not put it in the correct sizes, toppings, or waffle cone. On top of that, it took them 20 minutes to make both ice creams. I'm just very unimpressed by their lack of professionalism and lack of care. The worker who made the ice cream was moving slower than he would be if he were stuck in caramel. read more

Y'all!!! All I can say is this place is TRASH!!! This was suppose to be a ice cream cone and instead I got a milk shake in a cone!!! The employees were rude & I get they are kids but do parents these days not teach their kids common decency or flat out respect, is it not common sense to be DECENT! The female teenager literally threw it in the cup as I'm watching wide eyed and shrugged her shoulders, I go to pay and the male teenager didn't tell me how much it even was, I just stood there waiting while he was off in lalaland. If I could give this place a negative star I absolutely would. Now, I'm not normally one to immediately go jump and bash a place based off one experience but this place topped the cake at horribleness!! Do not waste your time or money here. read more

Cold Stone Creamery - This was suppose to be a ice cream cone... - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Very poor poor service and quality of the product. By the time I got my ice cream it was melted.

Realist review here. We went on a Sunday evening with our family of 6. There was a pretty long line ahead of us. The store smelled fine, like fresh waffle cones, when we walked in. No horrible smells as others have said. Don't know if that's a Cold Stone issue or a Harbor issue, but the dumpsters or grease traps at the harbor can be really disgusting at times. Maybe someone left a dirty diaper in a trash there or maybe they neglected to take trash out one shift. Don't know, but we didn't observe this issue. The shop does need a little TLC, but it's far from strong language I'm reading in some reviews. They needed additional staff. Was a pretty long wait, but that's to be expected with only 2 gals scooping. There was a guy who flitted out from the back a couple of times, but he didn't seem idle. All our orders were correct, tasted great, and served by polite young ladies. It wasn't the fastest service, but chopping and folding ice cream is really labor intensive and they weren't slacking. Yes it's expensive. News flash: it's boutique ice cream, not blue bell. People will pay $7 for an overpriced coffee, but hand folded ice cream at the lake is too expensive?! Pfftttt... It's a small shop and rent at the harbor is ridiculous...don't complain that they lack seating. Go sit outside. It's beautiful. The freezer case is loud and kinda in the way...I feel like they could move that and it be better. It does need some maintenance, and they need to add a wet wipes dispenser in the lobby. They don't have enough staff to clean after every customer, but it's hard for customers to clean up after themselves with the dinky napkins they have. They also need a water cooler or to sell bottled waters there. These young ladies were busting their tails and suffered some rude customers behind us complaining about the wait. Unnecessary and pointless given that they were working the orders as fast as they could. They were polite to customers and to each other the whole time. If they had been staffed better, I'd give the shop 3 stars, but I'm bumping them to 4 based on how well they handled a bad situation. read more

I wanted to surprise a family member by ordering a Cold Stone cake for their birthday. When they received the email confirmation they realized they wouldn't be home and cancelled the order. . I called the store to confirm the order was cancelled and to make sure the charges were reversed. The manager of the store informed me, he didn't know how to reverse the charges. I had ordered from the Cold Stone website. I also called them to ensure the charges were reversed and they said someone would return my call in 2-3 business days. I received my bill today to find these charges have not been reversed. The manager said I would have to wait for the owners to return from vacation in 3/23 to have the charges reversed (this was order the first of Feb). This is very unprofessional service . Why doesn't your manager know how to reverse charges from the website. I always get Cold Stone cakes for mine and other birthdays but now I will find another birthday cake source. Extremely disappointed read more

Stopped in here for a dessert after walking around the marina area and getting slightly warm. The service was good and the menu offers a variety of ice cream concoctions, albeit at a higher than average price point. As for the food, I'll give the waffle cone itself very high marks. My orange flavored ice cream was honestly no where near perfect. VERY creamy, maybe even too much. And it definitely lacked a strong flavor. Not a bad experience, but if I go back, I will definitely try a different flavor. read more

Let me start off by saying the place wasn't the cleanest. I seen a few dead cockroaches that haven't been swept up but that's not why I'm writing this review. I went today around 3pm and the girl that served my family and I was just straight up disgusting from Her personal looks meaning she wasn't put together at all..messy hair,clothes, and the worst stank face. Not presentable AT ALL I can tell she smelled. She had a terrible draining attitude on top of looking discombobulated. For crying out loud you're serving ice cream try smiling or playing the part. She was so rude and had terrible customer service. What's crazy is the family right behind us came out saying the same exact thing. Find Someone else to work here pronto!!!!!!! read more

Absolutely hands down the best ice cream that there is in human existence. I love Coldstone and the large variety that they have. It's impossible to not find your fix here, and the option of add ins is absolutely crazy. I always get something very specific and it never fails. If you can deal with the insane crowd at this location then you can stay for a frozen and tasty treat from the angels and gods of deliciousness lol. Ice cream, Coldstone is the way to go read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Don't plan on going to cold stone 10 minutes before closing I walked in at 8:50 and apparently they are closed. Terrible customer service as well. read more

This place is absolutely amazing, they serve the best hand tossed ice cream. I remember when I walked in I was greeted with this sense of beauty and astonishment. I knew this was a place to be. Then I was greeted with an employee. The wonderful and astonishing employees name was Natalie. Oh how dear she was, I could write songs and movies about how amazing she treated me. Double gloved at my request. Then I was rung up by her and her voice sounded like an angel to me. The other employees Josh and Elija were amazing too and both treated me with amazement. I'd just like to thank everyone at this establishment for making my life possible. read more

I LOVE this ice cream place. It is often very busy in the evenings at the lake. They make a mean "The Pie Who Loved Me". You are always greeted with a smile and "WELCOME TO COLDSTONE" yell. Great place to get a cool down and then walk the lake and watch the ducks. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I walk in and there's one table of customers only, and yet while I'm being helped is when the only other employee decides it's the perfect time to ask the girl helping me how to open the soap dispenser. Very poor service and product which was then way overpriced. WAY overpriced for what it was. It had been years since I tried a Cold Stone Creamery and the only reason I tried this one was because I had a coupon, and I still will not be back. I'll go to Marble Slab or just get a pint of Ben & Jerry's. read more

This place is absolutely horrific. If I could give zero stars I would. First of all, it smelled like death in there. Second of all the workers were extremely rude and slow. A customer in front of us was annoyed because they forgot the caramel that he had asked in his ice cream and one of the workers responded in a very passive aggressive way then proceeded to make fun of him and in an indirect way they also made fun of his weight. I just simply couldn't believe how terrible of an experience it was. Me and my family ended up waking out as well as other people in line. DO NOT WASTE YOUR TIME!!! I wouldn't be surprised if people get sick from this place. read more

This place has really gone way downhill. We went Sunday and walked into water leaking all over the floor in front of the cases (?), no sign or attempt to stop the problem or clean up happening. Daughter ordered a chocolate with sprinkles. I order a cookies and cream shake...or tried to. They were out of milk and couldn't make any shakes. Ooook...well give me just a dish of vanilla with Oreos please...nope...we are out of Oreos too. Never mind. Just the one cup then. Daughter ate about 4 bites and threw it away (if you have a 7 yr old, that fact they would willingly and of their own accord trash ice cream means that it was pretty awful). Hopefully owner revamps or sells it. We saw they opened a yogurt place and wished we had tried that instead. We will never be back. read more