Atmosphere 2/5:
I will start out by saying that the decor in Charlie's was nice and the booth seat was clean. We were greeted by a server who came by and got our drink orders. Waters were delivered in a timely fashion on this hot summer day. He took our order when he came back with the waters and we ordered the eggceptional burger with fries, the dirty south turkey sandwich, fried pickles and fried mushrooms (yes, that is a lot of fried food, but there were 4 of us sharing these appetizers.)
Service 1/5:
Once we ordered our food, we didn't get our appetizers until about 15 minutes of sitting at the table chatting. We get our fried pickles and mushrooms, and they're both good. The hand battered fried mushrooms were actually surprisingly very good and I don't love mushrooms. They were $8 and came with 8 mushrooms in the little metal cone shaped dish. Not a super good value at $1 per fried mushroom, but the batter was really good and the shrooms were juicy. After we finished our appetizers, we waited another 20 minutes to get our burger and sandwich. Not once did our server or anybody come by and tell us our food will be out shortly or sorry for the wait. We just sat there patiently waiting, which was fine because we were catching up and lots to talk about, however, we were also starving after helping our brother and pregnant sis-in-law move prior to lunch. I'm not sure if they were training somebody's 13 year old son, but a boy, literally no older than 13, came and delivered our meals silently. He didn't say a word, he just held the meal and looked at all of us to try to determine whose meal it was. It was very awkward and we were like who lost their child??
Food 1/5
I had the dirty south turkey sandwich. Which, in the menu, is described as, "Our fiery version of an old favorite! Served on Texas toast with pepper jack cheese, fried jalapeños, leaf lettuce, tomato, and our homemade Tabasco ranch sauce. That sounds absolutely delicious, right?!! Our sandwich comes out and the first thing I notice is that it's a club sandwich, which was NO WHERE mentioned in the description- meaning, there is an extra slice of bread in the middle of the sandwich. The bread was also not Texas toast, it was regular white bread. But sure, an extra slice of bread would be fine if this was a fully loaded sandwich. However, upon inspecting this sandwich, I thought somebody was pranking me. I frick you not, it was ONE thin slice of DELI meat turkey between the top part of the two breads and another in the bottom portion, one slice of cheese that was definitely not pepper jack, one thinly sliced tomato, a wilted piece of lettuce, chopped up fried jalapeño pieces, and the special sauce. I can't even begin to tell you the level of disappointment I felt while eating this extremely sad sandwich that we waited 35 minutes for. The sauce on it was good, I will say. Gave it the moisture this dry af sandwich needed with 3 MF slices of bread. I actually removed the middle slice of bread and it made the sandwich even sadder looking, but at least I wasn't eating 80% bread for a sandwich. Onion rings- ok.
What was I expecting, you ask? I'm not sure, but I imagined "our fiery version of an old favorite" meant real turkey and not deli meat, and certainly at least an equal amount of slices to the bread. How tf you gonna give me 3 slices of bread but 2 slices of turkey?! I'm honestly pissed thinking about how money and my stomach space was wasted on this awful meal. My bro/SIL like the burgers here, which was my mistake, so I will own that (obvi it's an old fashioned burger joint, I know that was stupid of me). If you've made it this far in my review, thanks for being here.
TL;DR-
Don't ever order the dirty south turkey sandwich. It will quite literally do you dirty.
Stick to the burgers, but only if you care to wait 30+ minutes for it and you don't care about time and lack of decent service. I read prior that they were closed for a while and couldn't get their together, but upon reopening, should've just stayed closed if they couldn't improve their business.
Overall, the service and food in my own experience was poor. For my family that ordered the burger- their burger was said to be great, but service was still awful. They get 1 star for the taste of the fried mushrooms and water. read more