This was my friend and I's first time at a Five Guys burger joint. They weren't that busy, so that was a good thing. The cashier lady was nice and seemed informed about their products. However, she could differentiate the Five Guys Style fries and the Cajun Style fries. She said she had only been working there for 3 weeks. That's enough time to try out you company's product, don't you think? We were really hoping to know the difference. This place had an open kitchen feeling, with the rill, fryer, etc. in plain view. It didn't bother us. The burgers were pretty good! They let us choose whatever toppings we'd like for free. The fries here were also amazing (Five Guys Style). We got one overwhelming large size that we could not finish! We enjoyed the food and service. Good job Five Guys, we'll be back! Also, they have unlimited free peanuts!! read more

I stopped in to give it a try. 12:30 lunch time and no one was there, I got a front parking spot. Being new I was not real sure of what to order. The nice guy behind the counter guided me. I was very surprised that no one else was here. I paid $14.00 for a cheeseburger, fries and drink. It took about 20 minutes to get the food. Extremely noisy inside with music blaring away, too loud to hear for your order. AFTER all the hoopla about Five Guys I can honestly say "well I tried it, it was just okay- not worth the price". I don't think I will go back, In 'N Out, Braums are close by and better and half the price. Nice try but nope not again read more

The burgers and fries are definitely fresh though sometimes the patties are lacking in flavor. They are a little up and down for me. Sometimes they are really tasty and sometimes they are meh, just okay. I do not like that everything is a la carte. I do like the free peanuts! I will go back but they are not my #1 but are clearly in the rotation. read more

Been here once I think. And went to their locations at the galleria a time or 2. It's similar to most other fast food burger places. They do have peanuts. It's greasy. It's tasty. It's salty. It's unhealthy. I don't eat burgers very often for these reasons. But occasionally you gotta get a burger. This could do I suppose. read more

I was not a fan. I thought it was a bit overpriced for what you got in quality and taste.

Great burgers and fries Nothing else to say Great burger and did I mention awesome fries Clean restaurant Friendly service read more

This is the 3rd time they can't get my order right. When I pay over 50.00 dollars for food and they can't get my order right is getting old. I shouldn't have to open my food before I leave the store to check it but I guess that's what I got to do from now on. This occurred 2-20-21 and my order was number 46. I can't understand why this keeps happening. Please fix your issues and get your employees trained better to make sure all the orders are correct!!!!!! read more

The manager Maria is very nice and so professional! After my order was messed up slightly she came and made everything right! She was on top of her managerial duties. This food here is awesome and I highly recommend this restaurant read more

Necole English & Kendall the managers are awesome! Very professional always helpful and respectful. We had a issue with a burger and she made sure it was made promt and it was delicious!!! I'll always be a repeat customer because of service like this. read more

Always a satisfied customer. 5 Guys have earned all of their awards. Good food and quality for a large chain store. I love the fries. read more

Arrived at 9:15pm a little late as they close at 10pm. First thing I was told before being greeted was "we close in 15 minutes I was about to call so you would be here in time". As a previous food industry employee this customer service is not where it should be. Great food! I understand the sense of urgency, however it was very unprofessional to tell me they were shutting everything down and about to clean the grills as they still had 40 min left. I will say this was all said by 1 employee who was also wearing AirPods everyone else was fabulous. Don't let one bad apple ruin the bunch! read more

This was like eating in a school cafeteria. It had a lunchroom feel, very tiley. you get your own condiments and drinks. I had a hot dog, it was sliced lengthwise on a bun wrapped in foil. What? I liked the french fries. Points to the manager for coming around and introducing herself. read more

I love five guys but this location did not meet up to the standard. The buns were not toasted enough so my burger was a soggy mess of butter and condiments. I asked for mayo and mustard but got mayo and ketchup. I tried to suffer through it rather than complain but the ketchup, mayo, butter infused soggy mess was just not enjoyable so I ate half of it and threw it away. The fries were no better, just warm soggy fried potatoes. read more

The burger in general is pretty good. The grilled mushrooms were under cooked and the fries were undercooked as well.

I'm normally a fan of five guys, however the one in rockwall had zero flavor, and the cheese wasn't even melted. I don't like over powering flavor but a little salt is required. I'm still a five guys fan just not a fan of the one in Rockwall. read more

Everything is made fresh and to order. The pricing is simple and they don't nickel and dime you for toppings. Just tell them what you want and you got it. Nothing ever tastes frozen and is delicious! read more

Went to Five Guys today and was greatly disappointed. We ordered burgers with a lettuce wrap. I could barely eat mine as the lettuce did not cover the burger at all. I had to use the foil wrap to make it manageable. My wife had to ask for extra lettuce so she could eat hers. The burger was tasty as usual but nearly impossible to eat. Staff was friendly and helpful. All the floors were very dirty, two kids were sitting towards the back of the dining area and had dumped food, catsup and fries all over the floor(they were children of one of the employees). The employee eventually came out and cleaned up their mess. Tables were also dirty I had to ask for ours to be cleaned. It was not busy at all maybe 8-10 orders including ours the whole time we were there. The men's bathroom was a disgrace. Overflowing trash and the urinal was the most disgusting thing I have ever seen. It did not flush correctly(only put out about 2 ounces of water per flush). The urinal was filthy it actually had what looked like brown sludge all around the metal grate at the bottom. It obviously had not worked or been cleaned properly for a long time. I will not eat here again until management starts taking cleanliness more seriously. read more

I go here all the time for years now and not once has my food been not correct or anything less then perfect. One employee turned me onto the patty melt and oh my goodness it's AMAZING. Friendly staff and quick service. read more

The burgers and fries here are awesome! I believe that their burgers are never frozen and that adds a lot to their taste. Their fries are like boardwalk fries, thick and brown. The service is pretty good 4/5 Their food is 3.5 / 5 (and overall rating as well) Their hotdogs are good too! (3.5 / 5) This is not a 'healthy' meal, but it sure tastes good. You can eat peanuts while you're waiting as well for free! Junk food at its finest! I will return to this joint! read more

Best burger in Rockwall? From a chain? I used to love Whataburger, but the service at the one in Rockwall is so bad, I stopeed going years ago. In-N-Out was a disappointment, too. Slow and way overhyped dry burger. Burger Island in Rockwall can't compare to the one in Rowlett. And the rest. Sigh... However, I think Five Guys is pretty dang good. Juicy, good fries (fresh cut), and the service moves pretty quickly. Order a burger and ALL the toppings EVERYONE else charges an arm and a leg for at other places are included in the price. It's now my first choice if I want a really good burger. Only bad thing is the parking, alas that's the trouble at all the places along I-30 it seems. read more

Really good burger! Love how the meat is cooked well done, with tons of topping options. The Cajun fries are yummy. The only reason I gave it 4 stars instead of 5 was because of price. Very pricey for a burger joint. read more

Awesome burgers & fries! The burgers are HUGE (I get the 'little' cheeseburger)...two people could share a regular size. They have the fresh cut fries, and I suggest you share the large size with someone. Soooo glad they opened in Rockwall. In & Out Burger was a disappointment. read more

Worst burger ever ! We came here a couple of times a week when they first opened and burgers/fries were amazing. Fries are still good, but the burger is TOTALLY different now. It is now a larger bun, a very cold bun (not warm and toasty like it used to be) and less meat. The buns are just horrible and the meat is nonexistent if you get a single patty. 2 horrible burgers 1 order of fries and 1 coke - $19.34. I don't mind paying more .... but not for bad food. read more

When u need a fork to finish your burger, you know its good. Friendly, fast staff even helped find an ice cream place for dessert~

Ordered the smallest bacon cheeseburger, the smallest fries, and the smallest drink, 12 dollars and some change. Are yall kidding me with that? Guess next time I'll spend the same amount for the largest combo at fuddruckers. Yelp has only one dollar sign next to this restaurant, that should be Taco Bell prices. Enough about price though, bacon was over cooked, almost burned, you can only get your burger well done at five guys, so if it's overdone, you're "sol". I personally don't think that five guys is worth the money you spend vs size and quality. Can't complain on the fries, but this is a burger joint. read more

Seriously, you can't find a better fast food burger and employees who are so concerned about you being happy. That and a truck load of fries. read more

If heaven has burgers like this, I'm gonna be a good girl so I can eat them for eternity. A more perfect burger does not exist. I go to the Rockwall store and the burgers are great. The juicy, run-down-your arm kind of good stuff. read more

My husband brought home burgers tonight and although it wasn't bad I probably wouldn't go out of my way to eat there. I think that In-N-Out Burger is better plus it's cheaper. I ordered the hamburger with lettuce, tomatoes, pickles, jalapeños, and mustard. I didn't realize that it came with 2 pieces of meat otherwise I would have ordered a "little" hamburger. The burger he brought home had no mustard and included mushrooms which I do not like. I didn't feel that it had a lot of flavor either. My husband stated that they were super busy and couldn't see how they kept track of what they were coking or who ordered what. All in all next time I think I'll go somewhere else. read more

I really don't understand what the hype is all about! It was an "okay" burger. The lady at the counter was friendly and helpful. It was nice to order exactly what I wanted on my burger, but wished that I could of put it on myself. Way too much mustard. The fries were just so-so. The killer is that they don't serve cold beer!!! Plus, for 3 little burgers, one order of fries, and 3 cokes were 26 bucks!!!! Give me In and Out any day!!! Nope, not going back . Sharon, no booths, either..... read more

Without doubt, this is the home of the best burgers and fries you can find. Everywhere we go, we find a Five Guys to enjoy. They may not be the cheapest but they are the best. read more

Theyre always good but did the bun get larger with smaller meat? First time getting a shake and probably my last! Tastes like mcd or bk and costs 3x as much. read more

Awesome burger. Very clean white and red environment that feels inviting for a burger place. The kitchen is open so you can watch them cook your food. The cashier said the fries were enough for 2 and since it was just me, I just ordered the burger. It was great adding the things I like and not worrying what is on the burger. read more

Simple menu, great burger! And the fries are great too, unlike the ones down the road at In-N-Out.

The food at Five Guys is simply said as amazing, whereas the service was lousy. The workers would joke around while at the grill and disrupted the calm atmosphere with their rowdiness. When calling out orders if the employee had to call more than once you could tell that the tone of voice was one of impatience and rudeness. All in all the food is of a caliber that I hope never changes, but the same can't be said about the workers. read more

This was our go-to burger place until Mooya came to town, and the reason is because 5 guys doesn't offer a kids meal so you end up spending $12 on burger, fries, and a drink for a child who can eat half at best. They don't offer combos for adults either so everything is individually priced, making it more expensive than any other place in town (because who else doesn't offer combos? No one!) The burgers and fries are fantastic though!!! And the peanuts are always fun to eat while waiting on the order. I like their drink fountain as well :) read more

The best burgers in town. Cajan Fries are awesome. Great atmosphere and old school music. In and Out Burgers only wish they could be as good. read more

Wonderful food and the nicest staff. Thank you! You will enjoy your meal and a great atmosphere. The usual reliable food we have come to expect from 5 Guys, so it was nice to find one far from home. read more

My first and last time. Burger was good but nothing special, fries just so-so. I do not understand all of the hype.. It was also way overpriced. Mooyah is better ( more choices, much better fries and burgers) read more

Took my two 7 yr old boys, we spent 40 bucks. Everything has to be purchased separate. Too much for burgers!

The burgers are COMPLETELY lacking in flavor. The fries are spicy but have no salt, I would recommend Snuffers ANYday over this place!!!!