I usually have a good experience but having takeout seems like that slacked/did not care, about the order. Dry, butt of the tomato, and forgot pickle. read more

Firehouse Subs - Tomato - Sandwiches Near Me - Rockwall, Texas

I am pregnant and was craving a sandwich. My husband went out after kids were asleep and ordered me a grilled chicken combo sandwich and not only was it wrong bread and numerous items were not included on the sandwich. He said every young employee there acted so frustrated that he was ordering. Not to mention, One of the two veggies they decided to put on was "off." My pregnancy instincts and body thankfully kicked in and all of.it came up but when we called to let them know the sandwich was incorrect, the worker acted annoyed. We simply asked for a manager name to come in tomorrow and talk about the $16 sandwich order mess up and maybe get another. We were told to come in tomorrow with the sandwich to talk to someone. Hopefully they make this right because it's very frustrating. read more

So tasty!!! Door dashed it but it was quick!! The bread was toasted just right, the cheese nice and melty! Love the pickle!

Food came out fast and was delicious as always. The cashier was very friendly and polite. Love me some Firehouses Subs! Recommend that Garland location. read more

We are big fans of Firehouse Subs but today are very disappointed in the customer service and the food itself. We were greeted poorly upon entry but still went ahead to go order. When ordering, the girl at the register kept staring at us as if we were crazy when we'd try to order anything, almost as if she just wasn't even knowledgeable on the menu or something. We were met with lots of silence and stares from her, it was uncomfortable. Once we finally got to ordering our TWO subs, which took 6 minutes too long to finally order, we drove home to eat. Once arriving home, our subs were not made properly. So many topping were missing, pickle spears were missing, and we were just overall completely over the experience. We have never had an encounter like this at this location and hope it doesn't happen again. This occurred on Oct. 31, 2025 around 7PMish. read more

All I can say is I'm addicted to the Italian! It is always made perfect with fresh bread. The service is a little cold, but everyone isn't grins and giggles all of the time. Despite the workers seeming to be frustrated I will continue to go back because I love the food that much. read more

From a very disappointed former customer: I am going to write something I never do... I went by for lunch at The FireHouse Sub Sandwich restaurant in Rockwall... I want everyone to know the service was horrible... when I got my order it was wrong... when I took it back up to have it corrected the young man said I build it like you said... then asked me if I wanted my money back after he was not willing to fix it... a manager did come up when she heard what was going on and asked to remake my order.... When I did pick the order up the order the young man gave me a smart remark...I did not respond to him.... The prices are high and the place is very dirty. read more

1st visit to this location. One's closer to home in Collin county are our go to store, but we came to city for a program at Patriot Paws so we had lunch here. Discounted meal from T-Mobile Tuesday special; combo meal free. Sweet. read more

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Always a great stop to fill up on delicious sub sandwiches. Was a little put off with the current staff this morning. I walked up, cheerful, said hello and the girl and register just stood there...logging in to the register with no response but "what can I get you" The staff used to be more welcoming. read more

My first and last time visiting this location!!! The workers are amazing and friendly but I was disappointed when I received my order. I ordered a large Italian and it was like the old Wendy's commercial were's the Beef!!! Or in my case the "Meat " this was a $14 piece of bread with veggies!!! Never going back!!! If you eat here get the pizza meatball sub it has meat!!!! If you're looking for bread go to a bakery it's cheaper and you get more for your money!!! read more

Tell your employees NOT TO MOP when people are sitting in your store eating. I don't want to smell or see your dirty mop. What is wrong with your staff? I understand it was about 45 minutes before closing but bringing out the mop is unsanitary. read more

I've been going here for a long time but lately the food has been going down hill Ordered the Italian, bread stale sandwich was not steamed did not taste the same. Just bad. read more

Two weeks ago I called to place an order for pickup. No answer. This was the first time in 10 years as a customer nobody answered. Historically good food and service. I called several more times until getting an answer. The employee said they were to "not currently taking phone orders because we are slammed with orders in-store." So, I drove to the store. Inside were two customers total, both sitting at the same table. The restaurant was practically empty. I asked if that was what "slammed" looked like? She began gossiping with another employee about "if he wants to see, he can come back here and find out" intermingled with cursing toward me as well. I submitted the information to corporate through their online submission process requesting to speak with someone about what I felt like was probably an isolated issue with these two unprofessional employees. To date, nobody has contacted me. I'll still be a Firehouse customer, just not at this location. read more

This place is run down and also run like crap. The staff is about the worst I have ever seen and it shows in the sandwiches you eat from this location. We love firehouse subs but will never go to this location again. read more

This particular location has issues getting orders correct. Constantly forgetting items requested to go on the sandwich

We've always had a great experience here. Employees are friendly. Orders are quick, hot, and correct.

Best subs in Texas love them. And they support Fire men. I always get the engineer. My likes the one with corn beef and pastrami.

Meh, not impressed. I ordered a large sandwich and asked for olives, pepperoncinis and extra cherry peppers. I think there were a total of three olives, 3 pepperoncinis and two cherry peppers on a large sandwich (not exaggerating). Staff was ok. I just feel like I've had much better experiences at other locations and the sandwiches were always so much better. At the end of the day it's still Firehouse Subs, so that's why I am giving three stars instead of two. Firehouse is still my favorite sandwich shop, but I'll just never go back to this location again. read more

If I could give zero stars I would. We ordered through Grubhub and three of the four sandwiches we ordered were wrong. When I called the girl I spoke to was so incredibly rude to me. I did two build your own sandwiches (one for a picky child and another for a dairy allergy) and both arrived with cheese and added toppings. She argued that I ordered improperly and then said "I remake the one I agree is wrong and then you can call grubhub and beg them to come get it for you". I can't believe the lack of professionalism, respect, and customer service. read more

Firehouse Subs - Sandwiches Near Me - Rockwall, Texas

Franchise owner deserves to have this one go under. They can't keep anything in stock. Not even their own firehouse sauce. Been here three times in the past few months and they're always out of something. read more

In the beginning; the sandwich world was formless and void, and Subway reigned supreme. Jared hadn't tasted the forbidden apple; he was not yet a pedophile. Eventually; evolution brought us Blimpies and the Jimmie John's. But the choir really sang when Firehouse Subs came down from the heavens! My Italian sammy had the freshest, most flavorful meats snd veggies, and the zesty Italian dressing hit just the right balance between flavor and sogginess! Awesome sandwich, on my choice of bread, in 2 sizes. The Meatball sub is piled with meatballs and cheese; it is the sandwich that Subway wishes they could build! Packed with flavor and moisture; it is PERFECT. Fix your own drinks with free refills, with choice of chips, cookie, or brownie. Like it, daddy! The Firehouse Sub chain was started by firemen, and they continue to support FD's in unique ways. The current cups even have images and names of real firemen on them. Good enough for me! read more

The staff is not very friendly. The guy at the register with the pony tail is rude and should not be working in a customer facing environment, Also this is not my first time here , the last time all the employees where talking and I had to wait over a minute to get help. read more

Firehouse Subs had three workers at approximately 5:20pm on February 7, 2023. All 3 workers were playing on their phones, unresponsive, and had horrible customer service. The sandwich was fine; I hope. I know there is a recession. That said, a business should fire anyone not wanting to work. Sad. read more

They forgot to include several items ordered on an online order and refused to issue a refund. Food didn't taste good and I will not be coming back. read more

This location advertises delivery as an option, but I have only been able to order delivery on 1 occasion. When I call to ask if it is available, nobody seems to know the answer. My elderly parents love the sandwiches, but time for me to find another option that I can count on to order occasional meals delivered to my parents. read more

I ordered 4 subs using the Firehouse app on my iPhone. Ordering was easy and since I signed up for the frequent buyer program, I received a free large drink. Subs that we ordered were turkey (2), smokehouse beef and cheddar brisket, and New York steamer. All but one of the turkey subs were ordered hot. Everyone enjoyed their subs - they tasted very good as always. We are from out of state, so this was our first visit to this location - no problems at all. read more

The Brisket Sub was outstanding. Service was a little lacking, I was the only one there at that time of day and they didn't greet me when I came in or tell me thank you as I left. However the sandwich was great...I'm assuming they were just really into that intense conversation and didn't realize they had not greeted me as a first time customer... I'll over look the Customer service this once due to the sandwich, everyone Deserves the benefit. Good job on the brisket guys.. read more

Great service! The ladies who were working that day were nice and very accommodating. I ordered the brisket sub and it is delicious! I went back three days in a row to order the same thing read more

Always a great sandwich option and makes me never want to go to Subway again. That's how good it is.

Steamy Subs. Sexy Firefighters. Sounds like a romance novel at Half Price Books. Firehouse Subs is amongst the many up and coming "casual fast food" chains that are changing the market. For those of you keeping notes, these are places that serve you as quickly as a fast food chain, but charge you like a sit down restaurant. Its like a fast food place for people with decent paychecks. Firehouse is a sub shop, so they are up against Subway, Quiznos, Lennys, Blimpie, Which Wich, Jimmy Johns, Jersey Mikes etc. Not exactly reinventing the wheel here. What I like about Firehouse is their signature "cooking" (its precooked, relax) method of steaming. Its like "toasting" your sub at other places, but maintains more flavor, more softness, more moisture... and well... just tastes better. The 2nd part that makes Firehouse unique is the hot sauce selection. This is an original feature that always makes eating here more fun. Sauces are lined up in a rack and rated 1-10 for hotness. Grab several bottles and take them back to your seat for some experimentation. To soak your buds in tasty suds, they have the ever popular Coke Freestyle machine here, along with fresh lemons and limes. You can get pretty creative with your drinks if you feel the need. Go for it honcho. Expect to spend $8-$12 here on dinner or lunch, about the same as you would at nearby Freebirds. Its tasty for sure, and might be my favorite chain sub shop. Hook and Ladder is my top choice for a meal if you care to know. Stop into Firehouse and order up a sub, nice and steamy like... fully involved. Just make sure to keep your clothes on no matter how hot it gets. That's illegal. read more

How effective is a fan with one blade? Not a highly relevant question for a review of a sub shop and no there was not a literal fan with one blade. However the consequences of such a device would be equally desirable to my recent lunch . . . NOT. I was in no rush so the fact that I was the only one waiting to place an order and it took awhile to be even noticed was not the end of the world. There were 6 people that I could see working and they did look busy, doing what I am not clear on (it was not on careful preparation of my sub). Regardless, I tried their steak and cheese sub and I can't recommend it. My biggest issue was the overly thick and chewy "slices" of meat. On previous occasions I have dined with no great opinion either way, thus I maintain a rating of at least 2stars leaning towards three. +for their soda fountain read more

Gave it another try. Asked for vinegar, much better! The only complaint where they lost stars was the floors were dirty and several dirty tables which was not appealing. Staff should really be on top of things to keep the place clean. It was not busy at the time. read more

A friend wanted to eat here because he really loves the subs. I was not impressed at all. It was just a sandwich, and one I could have made better myself. I had the hook and ladder sub on wheat which was a ham and turkey. I don't like condiments on my sandwiches so I had the mayo and mustard left off and I had no cheese. This would have been the perfect time for the flavors of the meats to shine through, right? No. Not so much. The turkey was bland and the ham just tasted like artificial something...I couldn't tell if it was supposed to be maple or honey or smoke. It was just a funky chemical taste. The theme is really neat with everything being firehouse related, and kids get fire hats to wear, but strictly based on the food-not eating there again. The dining area was also a mess, which is a big no-no in my book. read more

My 79 year old mother came to visit us in Texas and we stopped at Firehouse in Rockwall. She wanted to pay. The host, RM, was about the most apathetic and dismissive toward her and me as I've ever seen anyone be during any restaurant interaction I've ever been in. Poor eye contact, disgraceful mumbly attitude, and the opposite of a friendly smile. We weren't doing anything other than being our normal friendly selves and this young man made us feel as if we were subhuman in the callous, jaded way he treated us. Completely unpleasant. Shockingly unpleasant. It was like he wished we were dead. The sandwich tasted great, but I hope there wasn't spit in it. The whole dine-in experience was completely ruined by the attitudes of RM and the rest of the staff. In fact my whole day is basically ruined because I'm sitting here upset about how a complete stranger could be so cruel toward my mother for no apparent reason. As we were leaving, the rest of the crew patronizingly shouted "have a nice day!" to my mother repeatedly until she responded. I wish I could know what we did to be treated this way. It was completely uncalled for and extremely upsetting. I will not be coming back ever, ever again. read more

My favorite fast food sandwich shop. I even prefer it over potbelly. Not expensive and percentage of proceeds go to support family of firefighters. They even have the fun fountain drink machine with 1000 flavors...or so it seems. read more

These are by far the best subs I've tried. The BBQ with cheese which doesn't really sound great was sofa king good. Good job men

Don't do well with attitudes when I am spending my money and that is exactly what Lexy I guess that is her name. Short with black hair in pony tail with a black shirt. Told her what and she questioned if I was sure if I wanted that. She shook her head like really. Well firehouse Rockwall just got yourself one less customer. read more

I've been wanting to try Firehouse for a long time. I went for the first time today at the Rockwall location. When I walked in, the smell was AMAZING. I ordered the Meatball sub after seeing the commercial on tv. The food is amazing. Best subs I've ever had. It is now 5 hours later and I just sent my husband to get more subs. We both said we will never eat subs anywhere else. Firehouse subs just recieved 2 new customers. Thank you for a wonderful experience. read more

I'll give it two stars based on better past experiences. It's been a while and first impression at 2pm Saturday is the place is dirty... tables floors. Light bulbs out. I probably would have kept my mouth shut but the soggy pickle was the trigger. Those things DO affect the taste of the food, or at least the taste it leaves. It's never too late to restore ones standards. read more

Great subs! I love the cheesesteak and meatball sub. Good meat quality, fresh toppings, and you are sometimes greeted when you enter. The service is either great or really slow. Generally, the service is adequate, but the food is always very good! I wish the service level was consistent and a little faster. The manager here often yells at the employees or treats them poorly. I have noticed that in several visits. Not good. Example: Discuss issues with employees when customers are not around. Also, let employees feel valued not just with pay, but with encouragement. Great place otherwise 4/5! read more