Was cruising around, exploring the shopping center when I saw Firehouse Subs has a gluten-free bread option (for medium sized subs). I've been craving a sub sandwich so I tried out the "Firehouse Hero", which is "Roast beef, smoked turkey breast, honey ham, and melted provolone, served with lettuce, tomato, onion, mayo, and deli mustard with a dill pickle spear served on the side.". The shop is small, but cozy, and the staff were friendly. I got mine to go, and had them top it with some hot sauce that was rated 8/10-hot on their scale. However, I couldn't taste any spice at all once I ate it, so i'm unsure if they forgot or just put a very tiny amount on it. The sandwich was good, although it was somewhat "wet" of a sandwich. The gluten-free bread was great, as I couldn't tell a difference taste-wise or texture-wise. I'm glad to have found this spot and hope they continue the gluten-free bread option. read more

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Ambiance seemed aggressive. African American female with glasses was cleared upset and cursing up an all kinds of obscenity. From "you don't want to fuck with me" to "I know you were talking about me." The general manager seemed to look at her and she calmed down. But she was clearly very upset with another coworker. Steak and cheese sandwich was good. But did not feel comfortable eating at the store after experiencing discomfort. read more

Witnessed something awesome and compassionate today. There was a homeless man outside the store sorting through the trash for something to eat. The store employees noticed this and invited the man in and made him a sandwich of his choice. Kudos to the staff! Manager was very nice and the subs were on point today. read more

One thing I cannot stand in a sandwich, waterlogged bread. They do not drain their vegetables enough to stop the slimy bottom bread slice. This does not take much time to ruin either. Maybe don't use a box that hold water maybe actually drain the vegetables after they have been washed. I do not like this place just go to Subway and get two foot longs for the same price. read more

Incoherent service and horrible food. If you are charging that much for a sandwich, do a few things: (1) put enough toppings on it so that it isn't a sand"wish". (2) put employees at the counter that at least know how to say "mayonnaise " (not melonin), and know the difference between ham turkey . Most importantly, please do NOT pick up sandwich meat and toppings you dropped on the floor and put them on my sandwich. Moreover, I kind of resent having to pay an overcharge for a cash purchase. Really. read more

Be careful what you order here and triple check that they made your sandwich with at least part of what you ask for....got home and yuck!!!!

Great customer service. Ordered a sandwich for my two oldest kids to split and a kids meal for my youngest but asked them to leave off the dessert on the kids meal. Instead of leaving it off, they brought the food out and included rice crispies for all three kids. Appreciated the kind gesture! read more

51 dollars for four sandwiches , chips and drinks , I wouldn't say more except for my 51 dollars I got the runs . If the fireman eat firehouse subs they arse gonna be on fire too.. Service was good, Ambiance was a fast food place so not much there . read more

My MIL ordered the firehouse salad, this was the lettuce. They didn't seem to even care. read more

Firehouse Subs - The Firehouse Salad. - Sandwiches Near Me - Garland, Texas

I've been here PLENTY of times but tonight I feel obligated to share my experience. I ordered food here yesterday afternoon and spent 16$ I got a small sandwich that was supposed to be a medium and a small Mac and cheese. I honestly wasn't full I took 2 bites sandwich was gone. I just don't see how such small portions are given out when my meal is almost a 2 for 20$ at chilis. ‍ the service was amazing the young lady taken my order was very talkative and gave her thoughts on my order. The atmosphere was busy it was Sunday that's expected a loud table but they were enjoying their time. All in all I hate feeling jipped out my money but that's how I feel. read more

My go to quick sandwich spot. I prefer this over subway any day. Great option for a quick warm lunch. Cool theme and quick service.

i ordered my food through the app and made sure i put no mustard because im allergic well i get my sandwich once im back home and there is SO much mustard on my sandwich so i look at my receipt and i put everything correct and they did remake my food but like i could've gone to the hospital because they dont know how to read ? people that work in the food industry need to be more aware because thats how people get sued check your food !!!! read more

Great meatball sub, great variety. Can be pricey, especially adding chips, etc. Nice staff. I have placed a to go order a few times and it's been cold when I got home. It's real good though, It didn't stop me from eating there again and again! Ryan remembers that I like cucumbers with my meals and he is very nice to my family when we see him. I encountered an issue from a kids to go order and didn't receive the drink but when i was able to go back, they gave me a large drink. Clean atmosphere but sometimes really cold inside, so be prepared. 2/5 They open at 1030am, which is perfect timing for me to get my son his school lunch as a to go order and make it on the other side of this store location in time to enjoy lunch together. Still pretty warm. read more

As soon as I got in the car, needed to make a review. Came on a Saturday around 8:00ish pm. July 1,2023. Let me tell you. This place was so clean!! The guys making the sandwiches were so nice , pleasant, and polite. Y'all?! Its been awhile since the I've experienced such cleanliness and service (besides chick fil a). Give this place a 10/10. read more

Firehouse is one of my all time faves. But I have to ding this one. First of all the prices at this one are way higher (med sub $10 instead of $8)(granted that could be franchise-wide). Sub itself seemed like it had half the meat it used to - of course this could also be something more corporate. I hope not. But to top it all off, we dined in today and our order took forever. Maybe 20 minutes? Place was like super cramped. There were a bunch of chips boxes piled all over one of the prime tables. Workers were actually suggesting folks in line might want to leave cuz they were so backed up. And sure maybe this was a perfect storm of a bunch of online orders and some shift worker not showing up? I'd give this location another try, just cuz it's Firehouse. But as far as I'm concerned they're on notice... First time I've ever been disappointed at a Firehouse. read more

Excellent food and service! I think Firehouse makes the best subs with the best variety of anyone in the DFW area regardless of location. The location in North Garland near Firewheel is my home base and it's great! read more

l had a late lunch, so l thought l would stop by here. The location was empty, l am the only customer at the moment. The place was spotless and clean inside and out. Pretty nice setup. Being my first time, l asked for recommendations and Quoting the cashier. "Any of them" and stepped away to the prep table for a few minutes (-1 star). l went for the Large Hero Combo, just a couple bucks higher than Subway. The sub was outstanding, the bread was warm wheat w a sweet taste. The portions was great. l plan on adding this to my favs place. FYI the chip rack was full, minus my 1 bag read more

Firehouse Subs - Lg Hero on wheat - outstanding - Sandwiches Near Me - Garland, Texas

I made it all the way home just to find out my hook n ladder didn't have any meat on it. When I returned back to the store they gave me a hard time in regards to remaking my order. All while being extremely rude and prejudice. Please be sure to check your order before you leave the store. read more

The quality work of the firehouse sub shop in garland near bush. Judge for yourself... didn't receive the pickles that come with sandwiches or dessert that comes with kids meal. This happened with the workers on 12-20-18. Looks to be intentional so I find it very rude. read more

Firehouse Subs - Judge for yourself... geez - Sandwiches Near Me - Garland, Texas

Last night we had the worst service ever at this location. Normally they are all friendly and yell Welcome to the group to firehouse when you walk in. Last night I was greeted at the cashier by a girl with attitude and rolling eyes. She roller her eyes several times with the other employees as well. Understand bad days just don't let it show. read more

This one is one of the better locations! Service here is great. The staff is very nice and friendly. I love making my own cherry limeade, they're fab-u-loso!!! I like this place because they usually give you a coupon for free meal or sometimes free combo deals. I got the new York steamer. It's very tasty with beef pastrami(?) and some mayo. The only thing is: every time I get it, it's extra eatery and a lot of drippage happens and I'm nit very fond of a soggy sammich. I wasn't very impressed with the cleanliness of the restaurant. There was trash on most of the tables but we found A nice and clean table. They also started sweeping as we were eating and dust was flying everywhere. I completely understand cleaning all the mess during down time but this could be resolved by having one extra person on staff. Overall experience was good. I do always enjoy coming here especially for the limeades. :) read more

Firehouse Subs - Smokehouse beef and cheddar - Sandwiches Near Me - Garland, Texas

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My first and last visit to this Franchise and location. Stopped in today and ordered takeout for 3 medium subs without Mayo and all had Mayo when I got home. I had the New York Steamer and the entire Medium sub weighed in at 3 ounces...Pathetic. $9 for a sandwich that I finished off in 4 bites. I'm a small person but would need at least 4 subs to fill up. I'm just glad I didn't opt for the drink and tiny bag of chips or the bill would be close to $50. I was about to ask at check out if gold flakes were added to the meat. The best subs I've ever had were made by myself at home...Then again, everything made at home is always better..I guess in the end Firehouse Subs taught me a cheap lesson for just $28. read more

Excellent Customer Service and food always taste great! Employees great you when walking in the door and always aim to please read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Garland, Texas

My wife went and picked up our fav subs for dinner and for the first time I can say I probably will not return. Being in the service industry myself I just can't imagine how you looked at this and bagged it. Honestly am so disappointed.... I get the name firehouse but somebody get the department! read more

Firehouse Subs - Burnt sub - Sandwiches Near Me - Garland, Texas

3.5 Great toasted sandwiches with steamed meat. There is something tasty about the way they put these together. They serve the sandwiches with chips. The firehouse theme is obvious with the naming of the sandwiches. There is an Engineer Sub, an Engine Company, a Hook and Ladder, and if you want the works, you want it "Fully Involved". The counter is lined with about 30-40 bottles of different types of hot sauces. From Dave's Insanity to a milder Mango Salsa. It's fun trying out the different sauces. I love the Smokehouse Brisket and Cheddar Sandwich. The meat is tender and smoked and served on a sub roll. The Engineer has smoked turkey with sauteed mushrooms and melted swiss cheese. That is one I order often. They also have good sweet tea! read more

I will be heading back here for sure, and not just for the food! I had a great sub and both my husband and I walked away really satisfied with the whole experience. We were chatting on the way home about how pleasant the people working there were even though it was late. Apparently we were a bit too enthralled because I pulled the ultimate idiot move and forgot my purse! My iPhone has an "if found" graphic on it's wallpaper that shows my husband's phone number. Not only did they call his phone to let us know, they stuck around after closing so I could pick it up. When I checked inside, all my cash, phone, blank checks, credit cards, and even the receipt for an xbox 360 elite were inside. Woot! read more

Worked here for several years so I know, the meat, bread and produce are always fresh, and they have plenty of choices to choose from. They're thing is that they toast the bread and Steam the meat and cheeses. Very amazing taste, better than Subway and Quiznos. You will pay about $7ish each for a meal. The kids meals aren't worth your time unless you like PB&J; I'd say skip the family bonding here and make it lunch or a before the movies eat. One last note is to Eat-at-location since the meat is steamed it sweats just enough for the bread to lose its crisp if you wrap it for too long read more

A little pricier than other sandwich places, but there's something about the way they prepare their sandwiches when you ask for it "fully involved" meaning all the veggies and sauces, that makes me love the taste of the sandwich even more. As always, I always try the italian and it's probably among the best I've had. Maybe it's the flavors they put on it that makes it taste great, but I'm definitely a fan. I have tried to the turkey sub and remember it being very good as well. I'll keep in mind to try the other sauces as the other reviewer mentioned next time I do go. But given the price compared to other sandwich places, I probably wouldn't come here as often. I would say it's worth it if you're into having sandwiches with the works and aren't too picky about what kind of sauces are in your sandwich. read more

They have a decent selection of subs but is a bit pricey and their regular sub is smaller than at similar sub places. I tried the engineer sub which was alright but nothing special. They do have a nice selection of different hot sauces but that won't get me to go back here anytime soon. read more

Came in for H2o for heroes. Food is delicious, absolutely no complaints! Amazing cookies!! I got the Italian served cold, I hate hot sandwiches. My husband got the Meatball. read more

Firehouse Subs - Meatball Sub - Sandwiches Near Me - Garland, Texas

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Food is great. So if I some of the best I've had. Service is questionable especially when it comes to television programming I was told by the owner that dish network does not have ABC. Bad bad bad Also checked with dish network to verify that ABC program is available was told LIE this location! How can you have ESPN but not ABC? read more

I visited Firehouse Subs for the first time today, and I was not disappointed! Me and my boyfriend drive through this location occasionally, and he always mentioned how good they were. Aside from the occasional subway, I'm really not a sub type of person. However, I might just have found a new lunch place for a quick meal. :) So here's my experience.... First of all this place is way better than subway! Upon arriving, we were immediately greeted with smiles. The customer service is awesome here. The staff was very friendly and helpful. Once our food was ready, it was brought to our table. I would say the customer service here is comparable to chick fil a's, with the exception of not sounding scripted and being genuine. But anyway, aside from great customer service the food was delish. I hardly ever crave subs, because I can make them myself: however, tasting their crunchy (not too crunchy, but just the right amount of crisp) soft bread, yummy melted cheese on fresh tasting turkey, fresh tasting veggies, and of course their juicy pickles (on the side) I find myself wanting a bite! I hardly ever find myself raving about a place, but I think I've told all my friends about my first time going here. I think the only fault for me is there's not a lot around lol read more

Good Hot sandwiches. Good theme and vibe there. I love the drink dispenser.......tons of different flavor combos ...........Love the Hot sauce varieties to choose from........THe salads are boring......... I feel it's a little pricey for a fast food joint but it's good stuff. read more

Firehouse Subs - I love this machine makes my drink choices infinite. - Sandwiches Near Me - Garland, Texas

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Ordered online on the Firehouse Subs website. Picked up the medium Italian sandwich and bbq chips at the time they said it was ready and it was all there in the bag. Sandwich was solid and I really liked the mustard. Saw previous reviews said the service was there was spotty, but I had no complaints picking up my order as the food was all there, packed well, and it tasted good. read more

If you want a great sub this is a good place to go. The subs are fresh and really good. I seem to always get the Hook and Ladder fully involved... this means all the veges and not once have I been disappointed. They have a huge selection of different sauces you can try from extremely spicy to mild sweet and tangy. I have called ahead and placed my order walked in and left all with in a min. max time frame. read more

I'd like to pump this to a 4 star but the people working here seemed a little off. I'd never been here before and didn't realize you go back to the register to order. As I was looking at the menu board one of the guys making food just stared at me. Didn't speak or ask me if I needed to order. Then when I did order the poor guy at the register had such a deep and quiet voice I couldn't understand a word he said? My Hook & Ladder salad was good. When I couldn't find a fork I asked a lady behind the counter for one and she also didn't speak at all. Just handed me a fork. I guess I'd come back for the food, but the staff leaves a bit to be desired. Looked like 5 people working at 2 p.m. Honestly, am I expecting too much from these places? read more

Club on a Sub:Smoked Turkey Breast and Virginia Honey Ham topped with Monterey Jack Cheese and crispy Bacon, served hot and "Fully Involved".......I'm hungry! This place is AMAZING. took the hubby and now he is addicted ha ha. read more

I've been enjoying the sandwiches here for a couple years. My favorite is the Smokehouse Beef and Cheddar Brisket. Very friendly, clean and consistent. I've never been annoyed or experience anything negative so they are on top of their game. I also just learned that this location will give first responders or veterans a free drink with the purchase of a sandwich. I witnessed the owner thanking a veteran. Being a veteran myself, I appreciat that type of gratitude. I think the owner is a veteran too. read more

Their sandwiches are sooo good! However, the lack of friendliness of the staff brings the rating down two stars. They used to be so friendly and all welcome you at other locations. This place barely speaks to you when you place your order and just seem so unhappy. Even though I prefer their food, I choose Jersey Mike's now. They are so much more friendly and create such a better all around experience. I'm shocked at wht a difference that makes for me but it really does. Perhaps they need to pay better or something because these employees are not happy here. read more

Always a pleasure to come here. Greeted by Shay and the new guy. Josh took my order with his sweet genuine smile. Helped me order as I fumbled with what to order. Thank you so much for being patient. I ordered the Smokehouse beef and cheddar brisket sandwich large. Wow! I'm sorry I didn't get a chance to take a pic it looked so scrumptious, I literally devoured the whole thing in seconds. They are not shy about the amount of meat in their sandwiches. My son had the kids meatball sandwich, very picky eater, scarfed the sandwich down. I always love the atmosphere here everyone is so friendly. Thanks again for an amazing dinner!! Thank you Josh for everything! read more