Burgers are dry and flavorless. Very heavy handed with the onions and mustard. The fries were hard as rocks.

I never had bad service or food from a WhatABurger and this one didn't disappoint me. It was great. Also, the staff was mad funny. Lol

Decided to mark this fast food chain off the list on the drive back home from NOLA. Meh is about right. Nothing special about this burger joint. Nothing outstanding about the taste or quality either. Typical fast food. It was edible and satisfied my hunger. That's about it. read more

Great customer service and the food was really good. The restaurant and bathrooms were clean. And I love their chocolate shakes!

Possibly the worst Whataburger on earth. Somehow managed to give me two fish sandwiches when I ordered two chicken sandwiches. I typically don't write reviews but I couldn't get anyone to answer the phone when I tried to get a refund, and they even resorted to picking up the phone and hanging it back up twice. I would say retrain the staff or hire better people, but this location would probably be better off shutting down all together. I say we put a Culver's or a drive through liquor store there instead. Honestly, a Kmart would probably run a more successful business at this location. read more

We generally love Whataburger, but something's very wrong at this location: We arrived at the restaurant dive-thru speaker between 8:15 and 8:30pm. When the drive-thru speaker keyed the mic it was very difficult to hear the woman's voice above all the yelling voices in the background - and I do mean YELLING! I tried to give her my order, but the woman kept asking me to repeat myself (3 or 4 times) but the background yelling never stopped and I became frustrated at repeating myself and unable to compete with the yelling voices inside the restaurant. So, we pulled out of line, parked the car and went inside to place our order. Unfortunately, while we're standing at the register, the manager (only 18" from my face) started YELLING at someone in the back part of the restaurant. We turned around, walked back to our car and left. No excuse for managers to breakdown the environment using voices so loud that customers can't place orders at the DT or inside. Nobody wants to go to a restaurant where managers are negatively impacting customers with their thoughtless behavior. It will be a long time before we go back to this location again. read more

The slowest whataburger ever. go to the one on fortification. this one SUCKS. The workers don't care this place should close if they are not willing to have good customer service!! read more

This place fucking sucks. One of the workers handed me my change rolled up & $5 short. When I went inside to get my correct amount of change, the lady at the counter knew exactly who to go to, which makes me think that this is a regular occurrence. Who knows how many people this employee or employees have stolen from. read more

it was fucking awful they took 40 minutes and forgot about my order all the tables were disgusting, there was no ketchup the drink machine was covered in ice just a shit experience start to finishe read more

So went here for lunch today. Ridgeland is half way between Memphis and Pensacola, where my sister lives. We had lunch with my mom, nieces, and nephew. Burger didn't sound good so I had a 3 piece chicken tender. Nothing special but was crispy and hot out of the fryer. The cashier, Laquita, was super sweet and helpful. She kept her cool when the kids were being brats. Even though, food was not anything to write home about, the staff was beyond friendly. read more

Burger was cold! Onion rings were burnt!! I've had multiple issues with this Whataburger!! It do not seem that their employees take pride in their work. I could hear them laughing and joking with each other through the intercom while taking my order. Will not be back! read more

I stood at the counter for 3 minutes. The worker behind the counter looked at me several times but never came to take my order. She stood in the front of the kitchen trying to look occupied (rearranging the ketchup packets!) while I waited for her to take my order. I've never seen such a level of incompetence. I will not return to this location. read more

I went yesterday (4/18) during lunch and had the #2 Double Whataburger combo with cheese. It was the first time I had the double and it was really good! The burger was fresh, but it also was a little salty. The fries could have been a little more hot, but I popped them in the microwave for a bit. The tea was also good. I've been coming to this Whataburger for years and the burgers are overall usually pretty good. The tea is also the best in town when it's made right. read more

What a way to end our vacation. Our family loves whataburger, but this location has to be the worst one yet. It took them an HOUR to make and prepare our 2 burgers and fries because their excuse was "We probably overlooked your order". Horrible customer service. After 30 minutes of no food we walked up to ask what was going on and they said they're working on it. 15 minutes later nothing happened, so we talked to them again and asked for a manager. Then when we got our food, we asked for spicy ketchup, but guess what the WERE OUT OF SPICY KETCHUP. This has to be the worst Whataburger in the entire U.S. I hope the management changes or corporate comes in and cleans house, because this was absolutely horrible and disgusting. read more

I usually don't write reviews for fast food joints unless it is a bad experience. This was one of those times. It was packed because of its location off of the interstate. I understand being busy, but you can't have ONE person working the cash registers and taking bathroom breaks. I don't fault her for having to use the restroom, we are human. There needs to be someone on the register when the place is that slammed though. My other issues are as follows: 1. The wait time was stupid. People three ahead would get their food and then people four behind you. It was insanity. I was inside for half an hour hoping to get two burgers for my wife and myself. 2. As far as I could tell, the Coke, Coke Zero, Sprite, Diet Coke, and Sweet Tea were all out. Not at one station, in the whole dang place. That's dumb. It was noon, have your stuff ready. 3. The food was not up to par with whataburgers normal yummyness. I mean, it is fast food, but you come to expect a certain grade and this wasn't even close. I put this on the owner(s) and manager(s). This is obviously a cash cow in a good location, take care of it. read more

So I have been here a couple times. I enjoy whataburger a lot from my time in Texas, but this location has the worse sweet tea I have ever had. It's like someone brewed dirt and added a bit of sugar to it. The food is okay though. Busy location. read more

Bzzzzzzz, bzzzz, and bzzzz. More flies than customers, more flies than workers, and more flies than items on the menu.

I'm from Texas and have eaten a dozens of Whataburger locations. This one is by far the worst I've ever been to. The entire staff is way below Whataburger standards. Horrible attitude. They should bring a manager from Texas to whip them into shape. They ought to be ashamed. read more

As good as it gets when it comes to fast food. A texas based chain with the best fast food chicken strips out there. The burgers are big and juicy as well! I've never been a fan of the fries but I'm not a fan of fries that don't have cheese and other assorted toppings on them. Also love their spicy ketchup! read more

All of the recent reviews were negative but I was craving Whataburger, so we gave it a try. Employees were friendly. The food was hot when it arrived at the table and had a good taste. The reason for 4/5 stars is due to lack of cleanliness. read more

Open all night! They are extremely friendly usually... At this location is say the opposite. It took us an hour to go through the drive through. Food was good. read more

Thirty minutes in the middle of an afternoon to fill an order of a single burger and rings. Someone before me said it took 45 minutes but I assumed she was exaggerating. She was not. No apologies. No warning. Inexcusable. read more

What happened to this what a burger? Dirty. Slow doesn't even begin. 30 minutes for cold food. I guess like everything else in Jackson this has turned to crap as well. Too bad. read more

LIKE A BOSS!!!! Whataburger is so bad ass, they need their own state. I nominate Texas. Change the name the Whataburger-as. Make the state mascot the Patty Melt. read more

Actually very good service late night drive thru. Very surprising given the late night clientele. Good fast burger at a good price in the wee hours. I'm not easily impressed by fast food service late night, but this stood out. Kudos to their late night drive they team. read more

First time to visit a Whataburger and I was pleased. Hamburger buns were more wholesome than the usual fare served-up by other fast food restaurants. The sauces offered on the menu were also very tasty. Very reasonable pricing as well. Overall satisfied and plan on returning to try another menu combo meal. Only reason I didn't give 5 stars is that the fountain drink dispenser was being replenished and I had to wait a few extra mins to receive a drink from the kitchen area. read more

Over 30 minutes to get breakfast. Absolutely the WORST wait EVER. Dirty and unapologetic.

It takes them 8-10 minutes to serve you when there's one car in the line and my sandwich was made so slopingly that I couldn't hold it to eat it. read more

I love this whataburger, been going for years. Food always turns out a-ok and the staff is very kind. Inside is usually clean, restrooms and all. The orders can take a while bear in mind, but I mean it's whataburger so that's just how it is. read more

The food is very good at this location. What sucks is if you want to dine in, the staff seems to always hangout and solicit in the dining area. Playing loud music and cutting up. read more

I went to this whataburger and when I walked in everyone was huddled up in the back. Someone quickly and awkwardly ran to the front and said we will be with you in a moment. While I was waiting I noticed they were taking a selfie in the back. When someone said there are customers, the manager replied ,"they can wait." I felt disrespected and unimportant as the customer so I left. read more

Not too good. It took forever to get our food, the order wasn't completely right, and the sweet tea was horrible. But besides all that, the food was still good. read more

So today I got my first experience of the much heralded Whataburger. I was giddy to try this revered burger place that my friends from Texas hold to a very high standard. Anyways I'll get straight to it. I was disappointed to say the least. Now I don't know if this Whataburger is not held to the same standards as those in Texas (Mississippi didn't integrate their state university til 1964 so I don't have a lot of confidence with anything to do with this state), but the food was average to say the least. I ordered the bacon cheeseburger with jalapeños on it. My burger was not piping hot as I have come to expect from a quality burger. There were way too many onions on it as well. The fries were ok but nothing spectacular, the guys over at Ron L Mcdonalds would scoff at their "unfresshness" however. The thing that is buoying this review was the service. The lady who served us our food was quite possibly one of the nicest people I've ever met and she genuinely seemed to want us to enjoy our experience and care. In summary, my first experience at Whataburger can not hold a candle to the magic that seems to occur day in a day out over at Gulliver P Culvers establishment, which I consider to be the standard of fast food burgers (outside of the very elusive In-N-Out Burger). I may have to give this place another shot next time I'm in Texas, but lets just say I will not be on pins and needles to get my next taste of it. Mississippi whataburgers need to get their ducks in a row or else they can expect some more unsatisfactory reviews. read more

After discovering a Whataburger near our hotel, we were joyful, dare I say ecstatic. That joy quickly faded as the reality of having entered the WORST Whataburger in existence became apparent. Being Native Texans who now live in the land of no Whataburger- aka Missouri, we make every effort to eat the wonderfulness of the burger, fries, and onion rings of our youth. This visit was a true disappointment. The service was extremely slow. So, we we're thrilled when our food was finally brought to us. THEN our very uncomplicated burger orders were served to us incorrectly made and served with soggy buns. No Texas Toast when it should have come with a meal. The shake was forgotten, then made incorrectly (chocolate instead of vanilla, small instead of medium). After finishing the meal, my husband finally had his shake, as ordered.... Other customers,who were present, were also complaining with similar errors to their orders. Never once did anyone receive an apology for the mistakes, mishandling, over charges, slow service, poor attitude of the workers.... It was a huge disappointment.... read more

Best tacos ever!!! Best tacos ever!!! Screw Taco Bell! What-a-burger tacos 4 life maaaaaan. Super amazing tacos.