Well, I honestly don't know why I would expect anything different in Jackson MS. Put my order in over the app scheduled my pick up time. For 8 PM that would give me 20 minutes to get checked in my room and drive 1/2 mile to pick up the food four minutes tops. I arrived at 8:03 which gave him plenty of time. I went inside, stood in line until the lady at the register that I was here for online order ok over there didn't ask for my name or nothing. People came in made orders picked them up left they were delivering order left and right and at 8:20 PM, I think they could see the frustration on my face because one of the ladies in the back asked me what was the name on my order? I told her and the guy looked up on the shelf along with about five other bags that were sitting there and there was my bag. I took it and left when I got to the car. It was ice cold. These folks don't even try. But as I said, what do you expect? its Jackson, Mississippi, Sunday night and the people just don't care. Sorry Five Guys, your places are normally top-notch, but y'all need a severe house cleaning here. Maybe you can get some people that actually act like they are there to work. The sad part about this is I went to this particular FGs even though I had read the reviews! I thought, nah, can't be that bad. I stand corrected "with a $20 bag of ice cold food." read more

Too expensive for the mediocre food I received. I am very unsatisfied and this genuinely upset me. Milkshake was good though.

Came in after being hung over. Got a grilled cheese with extra Mayo and grilled onions. A double patty. Burger was good and fresh. Only thing for me I got two burgers and fries and drink for me and my sister and it was $40. We got nothing special but the price point is sooooo steep for me. It's good but not that good for $40. Also it wasn't the cleanest when we came. We literally had to wipe down our own table to sit down and eat. Service was just okay too. Cashier wasn't very welcoming which is maybe the reason why I felt $40 was crazy. Who knows. Won't be back anytime soon though. read more

Five Guys - Grilled cheese Cheeseburger - Burgers Near Me - Ridgeland, Mississippi

The young lady at the register was not attentive when I placed my order and the receipt shows. I ordered a little bacon cheeseburger and make it a grill cheese. The picture is what I received. No sauce when I asked for bbq sauce, no cheese, and the burger was cold although I waited at least 20 mins for my order. read more

Five Guys - I ordered a Little bacon cheeseburger and requested bbq sauce and this is what I was given. - Burgers Near Me - Ridgeland, Mississippi

So this evening, I tried calling to place an order for pickup, I called four times and let it ring several several times. I was running errands while calling, then decided to try again. So I drove by to park, saw 1 person at the counter, called after I got out and walked up to the door, hung up as I entered an saw a girl employee had walked away from the register, a big guy asked if I was ordering or picking up. I said I would pick up if someone would have answered the four times I called and let him know I was calling when I walked in. I asked Nobody wanted to answer? He said he didn't hear anything, and the phone may have been off. I didn't order. Question one, why would the phone be off during business hours? To me it just didn't make any sense and horrible made up excuse. read more

This worked for us. Had waited 45 minutes at Another Broken Egg and when we asked "how much longer" were told, "probably another 30 minutes", so walked 50 feet to 5 Guys, placed our order and had our food in 5-10 minutes. Everything was delicious: my wife's bunless bacon cheeseburger, my regular cheeseburger, and our shared, more than we could possibly eat, GF French fries. No doubt it is overpriced, but if time is money, it was a veritable bargain for us this week. read more

We love how fresh & delicious the hand cut fries are every visit! My daughter always gets a strawberry milkshake and the machine is never down. Service is quick and friendly, and this location is always clean! read more

Five Guys - Our spread! - Burgers Near Me - Ridgeland, Mississippi

The main features of this place are being loud and cold. The cashier treats the customers like a line of cattle. They do serve fresh hot food, but the burgers seem to be soggy now. The fries don't seem to be as crisp and delicious, like they used to be. Many times one of the drink machines is not working or they are out of several flavors. They still let you snack on peanuts and the restrooms are clean. I am just disappointed they have gone down in hamburger quality. read more

Five Guys - Little HB with 1/4 small fries - Burgers Near Me - Ridgeland, Mississippi

Quick service! I really can't complain. I was in town for a quick work trip. I came at peak rush hour and it was packed but it was a quick 5-10 wait for my food read more

This review is strictly about price and also not having the option to get a single patty burger. At $20 for a cheeseburger, fries and small drink for a fast food joint where you eat out of a sack and bus your own table. Eating at home is looking better all the time nowadays. Unfortunately! read more

I was a little disappointed today by a corporate/local store upper management decision. Apparently they took away the option to order a "solo patty". I have a super restricted diet and this is one of the very FEW places I can find 100% beef cooked without seed oils! So my 3 Patty order went up from $9 (rounded up total) to $13.81. (Now paying for a full meal plus an extra patty charge!) other than this adjustment, I give the staff and the food itself . Bring the solo patty option back and I will change my review to . read more

If perfection is what you're after--look to the heavens. Look here only if your after a world-class burger of the highest Earthly and possible degree. This un-veling (not review) will combine my collective experiences of 5-guys (5G) from the central east-coast to central-mississippi. They all deliver a product which is at once: 1) almost-perfect; 2) uniform; and 3) nostalgic beyond our being. Gather your napkins for tears and grease. This is going to be a mess. My excitement grew ever as I exchanged coy glances and sharp eye aversions from the brown paper sack sitting before me. Its motley grease-stained contours bent over and toward me, so slightly and seductively. I acted. At once, I reached in and immediately recoiled by burned finger as I shouted, "hot damn!" finding something quite heavy tautly wrapped tin foil. I was flushed with pleasure as my aching hands gained contact with the curves and weight of that mysterious and metallic object. Judiciously, I decided not to be "too available." I put that heavy paper-weight aside as I reached further into that old lunch sack... Reaching in, I felt that signature salty-sandpaper exterior of that pleasant bed of fries made just for you. Instinctively, I dunked the heartiest and most fit salty hunk of potato into my catsup trough and slurped it up with a confused bliss. After about 5 minutes of repeating the same, my hazel eyes looked sharply to that metallic heap of protein and veggies on the edge of the dining counter. As I unveiled the the tin-foil, I looked at with the confidence of a new bride and with the promise 5G made to me since our relationship began. Confidently and proudly, I brushed my nose against the fresh cool-green lettuce and giggled as it tickled me when it was jutting awkwardly from the side. I tasted the cold onion and savored the specially-order jalapeños which almost bit me back with equal vigor. My mouth swelled passionately. The American cheese had long-since seeped into the crevices of the 100% quality beef exterior as I eyed that last bite. I was tired now, an entire lifetime had occurred. The veggies, once crisp and strong, wilted before my eyes as the cheese and beef juices swelled passionately. I was not really that hungry after being so succulently satisfied. It was so much food I couldn't stand it. Dutifully, I remembered the promise made far before the unveiling and unraveling of that tin foil and my burger-bride. Although I couldn't recognize it in the end- I left my meal with feelings of times more pleasant than these before us. Those wannabe fries knocked it down from a 5-star to a 4-star. Yes...it matters. read more

I am appalled at what I had to pay for to burgers. Some $ 36 . If ever there was a case for " gouging " there it is.... I used to think highly of this burger joint but like so many others, greed and sub standard product sealed the deal...never again.. read more

Great burgers you can get exactly the way you want, order small fries you will get enough for two. Slightly pricey but good quality.

Why can't a restaurant simply give you what you ask for? We've found that when getting takeout from 5 Guys the burger buns and toppings are soggy by the time we get it home. So I asked for the toppings to be placed separately. Simple? Apparently not. When I got home all I found was a plain burger and no toppings. Yeah, I should have checked before leaving but didn't want to dig through the fries on top. I mean why should I HAVE to? To make it worst, I had the same experience at the Flowood location which is why I went to this one instead. I even told the girl when ordering what had happened and why I had driven out of my way to come there. Obviously wan't paying any attention to me as she was the one who handed me the bag! read more

Way overpriced for the burger you get. It was difficult to find a table that didn't have food all over it. Definitely NOT clean. Speed of service was glacial at best. C'mon guys. Aren't there 5 of you? You can do better. read more

Good food but it's just too expensive and not worth what you pay. Better off going somewhere else. Slow service too. Feels like this location is suffering from poor management read more

When you're craving a burger this is a good place to stop. The burgers are good and they have your basic toppings you can add. I typically get the jr size and even that is sometimes too big. Everything is a la carte so no combo. Probably in my top 10 of good places to grab a burger in the Jackson/Ridgeland area. read more

Five Guys - Burgers Near Me - Ridgeland, Mississippi

Five Guys is great! You get a good burger with as many toppings as you can handle, a boat-load of french fries at a great price. Notes: ladies, order the "little" burger. This is a one patty, regular sized hamburgers. Their "hamburger" is two meat patties and is just too much for me with all the fries. Speaking of fries, the small is plenty for one person - and the medium is perfect to split between 2 people. read more

Good food, traditional fare with a very limited menu. Burgers, hot dogs, fries and drinks. Wear a jacket as they keep it kind of cool in there. You can also help yourself to parched, salted peanuts while you wait for your food. Oh yeah, take it from me, the small burger is quite large and plenty for an average person. And get the small order of fries. They fill a cup and then they pour a bunch more into the bag so you end up getting about two orders for the price of one. read more

I went to five guys when they first opened and its a nice lil hang out. The things I like about Five Guys, they give good service and its a clean location. However, they don't season the burger patties and its missing that umph! McDonalds has its distinct flavor, Burger King has a distinct flavor, What-a-burger has a distinct flavor, Rally's has a distinct flavor, Wendy's has a distinct flavor - all the aforementioned chains have something that makes you say, "Oh - yeah, let me get a such and such from so and so" They just don't give me that "wow" feeling. They are reasonable on prices and their portions are good, just wish they excited my taste buds a lil' more. read more

This place is awesome, for a fast food burger and fries Place you can't get any better! A lot of these reviews are ridiculous! Too pricey?!? Really?? How cheap are you!!! read more

Pretty good for a fast food burger. I love how my cheese is always nicely melted and I get it with almost all of the fixins. I absolutely hate getting a burger where the cheese isn't melted, tells me it's not hot and greasy enough. If you got my cheese nicely melted on a burger, I'm almost sold haha. read more

Five Guys - Burgers Near Me - Ridgeland, Mississippi

When it's time for a simple burger and fries, this is your spot. Completely no frills with a basic menu. With that comes burgers and fries that, in my opinion, are some of the best around. You can go with basic garnishment or get a little crazy with some that have a little kick. I had a double cheese bacon burger with sautéed mushrooms, a few grilled onions and mayo. Cooked medium well and there was care to make it balanced with the toppings. Sometimes I'll end up with a soupy mess, but not here. I'm sure maybe a better burger in Jackson, but for my money I'll find a consistently good one here. read more

Best burgers and fries! Friendly staff and always the freshest good! Very clean, too. read more

Five Guys - Burgers Near Me - Ridgeland, Mississippi

Ok...I am here at 2pm. This place is dirty. Food all over the floor. The work area of the fries has cooked fries everywhere. I must say the burger was good and correct to my order. BUT it is so dirty I ate outside. read more

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Five Guys is near my office and is consistently the best bang for my buck for a hamburger in the area. It is a chain, and I know lots of folks aren't a fan of that, but it's so much better than Majestic Burger that it's hard to even group them in the same category. Get the bacon cheeseburger with grilled onions and jalapeños and you won't regret it. read more

Guy who took my order was rude. Paid $15 bucks for a tiny hamburger, fries and drink. Ridiculous. It's a freakin hamburger.

Great service & EXCEPTIONAL burgers!! The hot dogs aren't the typical "Bryan's", they are Sooooo MUCH Better!! I Love the fact I can Order & pay on my app & schedule my arrival time. The best is going Straight to hear of line! They wait until your arrival to prepare the fries, so they are Fresh Everytime!! The Small fries are Really an LARGE! They give you So Many fries (Cajun are Killer!) read more

Me and my family went to five guys to celebrate my grandson's birthday and we really enjoyed it. They were busy but had no problem with providing us prompt, courteous service. As expected the burgers & fries were freshly prepared and tasted great. Table service, while is minimally needed, was also efficient and polite. We WILL be back. I don't know of anyplace that you could get a better burger, at any price. read more

Place is always kind of dirty. Takes a long time to get your food. Have you seen how expensive it is now!?

This place was filthy. 5 o'clock in the afternoon and 3 other customers in the place. All the tables were dirty, the floor was dirty, and 5 employees plus a manager not cleaning. No thanks. read more

They would have had 3 stars but as my sister and I were eating our burgers with burnt bacon we saw a roach. As I went to take pics of it, it started to fly towards me. read more

Five Guys - The roach in 5 guys in Madison Ms - Burgers Near Me - Ridgeland, Mississippi

The level of incompetence in this place is outstanding. The staff lost several of the orders and people were standing around for over 30 minutes waiting for their food. One woman waiting over 15 minutes to get fries that had been ready to go. The place was not busy, which is why I can't comprehend how more than 10 people had their orders misplaced. Even after talking to the staff, it still took about 10 minutes to get my order. I will not be coming to this sorry excuse for Five Guys again. read more

Food is all that you want but the facilities have gone to the garbage. Restrooms locked up, trash cans overflowing. Even quick service should be somewhat clean. read more

My lil picky eaters love getting their burgers fixed their way! Thanks everyone at Five Guys for making it happen.

This is a place where you get your money's worth. The burgers are delicious and juicy. I always get the Little Bacon Cheeseburger. The Bacon Cheeseburger is so huge that I cant finish it. The small order of fries is like a large order of fries. They fill the cup up with fries and its is a bag. When you get the bag there are just as many fries (if not more) in the bottom of the bag. A small order of fries can easily feed 3 people. Be sure to get the seasoned fries! They are awesome! read more

I adore these burgers! The fries are okay. I could eat the burgers once a week. I like that I am able to watch the cooks make my food. And most of all they cook their food in peanut oil! I love it! read more

They do things well enough here. The burgers are better than a typical fast food burger, but with all the great burger places in Jackson, I can't say they are that special. I will say that the staff is friendly, seeing the clean cook area, and getting multiple toppings are nice touches. Having a nice stash of peanuts to occupy you while you wait, which can be a little while if you manage to hit a rush, is very handy. The Cajun seasoning on the fries (if you opt for it) has a good flavor. I recommend eating here, vs taking it home. I find that the fries end up pretty soggy by the time you get a few miles down the road. read more

They don't deserve the one star. They got the entire order wrong. On top of that when they handed me my order it was half of it. The regular order of fries should be enough for 3 people. They gave me the small fries instead. Barely enough for me and Mom. None for Dad. Twenty bucks for a small burger and a regular burger and regular fries is a joke. And it's even worse when the fools can't get it right. I won't be back. read more