Fast, friendly and great food! The team did a great job going over the menu and getting all the different flavors and sauces right.

The fact that yall are telling people it will be 20 min on chicken is insane like WHERE ARE THE MANAGERS? I rather for yall to tell me yall low on help then to tell me it take 20 min to cook chicken especially at 830 pm all because yall don't wanna work! This is pure laziness and bad for business. There were no customers at this place but me so ...... read more

I was so pleased with how the manager Ms. Erin took really great care of us tonight!! The food was amazing and the customer service I received was unmatched!! I'm one pleased customer & will absolutely be returning. read more

Yes great food. Great service. Great customer service from the cashier. Nice atmosphere inside. Planning on returning back. You can tell they stay on top of things to make sure customer doesn't have a bad experience during. Went during my lunch break. As soon as I had my drink halfway filled, they were already calling my name. Fast quality service for fast food. read more

I will NEVER be back to Zaxbys. I barely like Zaxbys to begin with but my friends mom wanted a salad. The drive through line was long so we decided to call in the order. We call and they said to place the order online. That's fine no problem. I placed the order online and paid and sat and waited. The online order said it would be done by 2:07. Outside it says once you're here for your Togo order, call. So I waited till about 2:05 to say "I'm here". I called the people and they say "well we don't have your order on our screen". I said "ma'am I paid for my food and I ordered it here" so the original girl on the phone says "hold on" then some random white woman comes to the phone and just says her name. So I reply, "yes" and she asks "how can I help you" I explain the same thing to her and she says with an attitude "ma'am I can read you every order on our screen and yours isn't there" I said "well ma'am I can show you a confirmation that says my name and this specific Zaxbys, so are y'all gonna bring me my food?" THEN they connect me to a third person. WHOOPDIE-FUCKING-DOO and she finds the order saying it JUST showed up on their screen and that it takes "a few minutes". If it took a few minutes to show up, why hadn't it showed up in the few minutes that I waited to call?? So didn't get the food on time, and it took 3 different people just to identify the order. If you are gonna use an online system don't say the food will be ready at a certain time if the orders don't "show up" in a timely manner read more

Zaxbys - My online order - Chicken Wings Near Me - Jackson, Mississippi

Went to the Jackson,Ms location tonite. Ordered a salad with a large root beer. Was told that they don't serve root beer even though I got one last week. ordered a sweet tea but discovered it was unsweetened when I got home. The salad was good but I think they need more training as I could tell my order taker was new. read more

They are so so slow. Wave for you to stop before the window. They are rude. The food is decent but not the best for a Zaxby's

Zaxbys is my absolutely favorite restaurant but this location has really poor customer service.

Always look forward to Zaxby's when I'm in town but they completely let me down yesterday. They gave me sauceless wings and the breading on the tenders was hard as a rock. Food was also barely warm. I like Zaxby's better than Cane's food but as far as quality control Cane's is in a whole other league. Get it together Zax read more

The closing staff here is horrible. Literally can't get an order right and everyone walks around with an attitude. Definitely won't be back here. I'm not sure what their outside lives have to do with their customer service at work, but no one forced them to work at Zaxbys. Go to school and get a real job where your life won't be so depressing and dull. Also, I paid for two extra zaxbys sauce after the entire shift made sure I knew it was 25 cent each, they charged my card and still didn't get the sauce. Get y'all life together and go get some money. read more

I ordered today bacon club sandwich it look like a tiny one piece of bacon that I paid extra for and they were out of catchup and catchup packets The table that I set out I had not been cleaned and the napkins Were almost all gone. read more

Didn't realize how good this restaurant is. I was especially impressed with their wings. Nice variety of sauces too.

Today 1/4/20 we ate at Zaxby's. The food is always good but omg the inside was disgusting garbage overflowing,food under the tables,trash on the floor. It was plenty people on staff that could have easily came out and cleaned up. I have never seen this Zaxby's this nasty. read more

I've had no problems with this Zaxbys. The workers are okay. I always order the fingers and fries or the fingers fries and sweet spicy boneless wings. The zalads are okay. Don't order the brownies. They were not good. They are dry. The toast is always yummy read more

Takes forever to get your food at the drive thru. It's always a long wait up to 20-30 mins just for one order of 5 chicken wings. This happens all the time at this location read more

Food is always hot and fresh. They are not a swift location but they are friendly and attitude free so that counts for something.

The worst Zaxbys! They never have anything...I mean they sell basically three things on the menu...fried chicken, French fries and ?salad..anyway, be weary of you order a meal...don't expect a drink, their machine is always down and they are usually out of ice read more

My first time ever in Zaxbys. Went there on a friend's recommendation. Probably will be my last as well. There was a young staff which I liked (gotta start somewhere ) unfortunately the management seemed young as well so obviously quality control was anemic. Ordered chicken salad sandwiches, bread not buttered, and it was burnt. Drove back to the store talked with young asst mgr and the remedy was impressive. read more

Great service and I haven't met a rude person yet! They always get my order correct and don't look at me crazy when I ask for extra sauce.

Worst zaxbys in America. Downloaded the app and wrote a review before I got good. Been 30 minutes so far. Still no food.

I have gone to this location twice. I was not impressed either time. The food wasn't great. The dining room area was not clean. Even the empty tables and booths were dirty. The drink area was a mess. No one seemed interested in guest service. If I want Zaxby's I will only go to the Flowood location. read more

I have eaten here before and the food is always good. Best salad in fast food. But the service this time was beyond awful. I set in the drive through line for over 15 minutes and it never moved. It was a complete waste of my time. I will not be going back. If you want good food and great service I suggest canes across the street. read more

I hadn't had Zaxby's wings in a while so last night since I was in the area, my daughter and I decided to stop by and get us some wings. Waited in the drive thru line for 20 minutes because they were busy but we really wanted the wings. Got home and ready to eat them, they were the worst wings I've ever had from ANYWHERE. I make better wings myself. They were old and hard..not even hot. I doubt that I will be going back.. read more

I've been a long time fan of zaxby's and I really haven't explored there menu to deeply but I get the chicken finger plate most of the time. They are usually very good, perfect breading, great crunch, but as of the lately the quality has decreased. The tenders were a little softer/colder than how I like them. Fries and toast were good with their signature sauce. The service was okay not too terrible but one waiter did spill BBQ sauce on my friends hand and didn't really care, but other that I'm leaving pretty satisfied. read more

Food was good. Never been to a bad zaxbys. Quite a few dirty tables and lazy waiters. They usually bring the food to you. Instead they called the numbers out and left the food on the counter read more

The place was casual with normal service. The table were little bit dirty though. The food was good and the staff were courteous.

This is the third time they have forgotten to put my salad dressing in with my salad. I asked to get extra tenders cut in it as well and they still put it in a box!! Smh read more

Waited in drive thru 25 minutes which was expected. HOWEVER, 'we are out of salads' when we get up to order. You couldn't put a notice up? Last visit in December, it wasn't busy and there were plenty of front counter but the dining was dirty. I like Zaxby's food but the ones in the Jackson area are not up to par on food, customer service or cleaning. read more