For fast food, it was pretty good. The drive-thru line moved a bit slower than your typical fast-food joint, but the trade-off is that the food actually came out hot and fresh. A few highlights: * The Ketchup: Both the regular and spicy versions are tasty. * The Drink: I tried the Prickly Pear Raspberry Whatafresher and it was incredibly yummy. It was a little sweet, but I added a splash of water and then it was perfect. If you aren't in a massive rush, it's worth the stop. read more

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As a longtime Whataburger customer, this was one of the worst experiences I've had. I visit Whataburger regularly and always order my meal a certain way, so I know what to expect. At the downtown Phoenix location, my order was made incorrectly, yet I still paid full price. After going through the drive-thru, I had to go inside just to get my large fries corrected. Instead of a simple apology, the employee working the fries gave me an attitude and claimed there weren't any fries left, even though it was obvious there were plenty available. I want to give credit where it's due--Luis was the only employee who treated me with respect and provided great customer service. Unfortunately, the manager, Yamileh, didn't seem to care about resolving the situation or making things right. To make matters worse, they told me they didn't have Texas toast, even though it's one of Whataburger's signature bread options and is featured on their menu. I was also charged for additional fries just to get the order corrected, which shouldn't happen when the mistake wasn't mine. The staff seemed more focused on having a good time with each other than making sure customers received the correct orders. On top of that, the food quality was disappointing. The burger and fries were overly salted, making the meal almost impossible to enjoy. I've always enjoyed Whataburger, which is why this experience was so disappointing. I hope management addresses the customer service, professionalism, and quality control at this location because loyal customers deserve much better. read more

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Order was off. Very little help at the counter. Had to wait to get a worker's attention. Homeless people sleeping in here. read more

Whataburger - Can't take my 5 year old anywhere without random sleeping everywhere - Burgers Near Me - Phoenix, Arizona

First timer here. Food was great, staff were friendly & helpful, & the food was delicious. didn't know spicy ketchup existed but it went well with the tater tots. Definitely will be coming back next time im in Arizona. read more

Whataburger - Burgers Near Me - Phoenix, Arizona

This place was so bad. First their scanners didn't work. They were also very slow. And to top it off a person walked In with a dog and they saw him and didn't say anything. And no it's not a service dogs because service dogs are trained to sit on the floor. read more

Whataburger - A dog on the bench - Burgers Near Me - Phoenix, Arizona

Because how tf did I spend my whole lunch break waiting on a meal??? This falls on the store manager not the kids you have working here because they obviously have nobody to lead them. read more

Got my order wrong by swapping burger condiments and when I got my food, it was already cold. Was not worth the hefty price.

Besides the long drive thru line. The food is decent . Open 24/7 What else can you ask for read more

Whataburger - #12 Spicy Chicken Sandwich - Burgers Near Me - Phoenix, Arizona

The lobby is very dirty and food under table and a lot tables dirt and stain at tables, the food was ok. The service too slow and take too much time to serve the meals. The manager or distric manager need to get inspect this place more frequently is very bad service and bad condition. For to be this company is not tolerated this condition is this store .. Really bad looking on all aspects. read more

Whataburger's Taquito's used to be wrapped in a soft, fluffy flour tortilla. Now they're wrapped in a semi-edible lab-grown plastic-like substance. And they're way too salty now. read more

"Hey, you'll be a block from Whataburger. How about s burger?" Was my command. Whataburger got an upgrade since I last visited. Really clean, nice uniforms, probably excellent food I'll have to take home. I have to commend Ale's parents. They raised a fine, caring, hard-working daughter. She also sticks to food service oolicy and rules. Big Drinks! We ate our burgers, fries and onion rings. Every bite gone, every drop of that giant root beer sipped. Thank you for scoring me points at home. read more

Whataburger - Hustle City - Burgers Near Me - Phoenix, Arizona

Order a burger and LARGE fries. My fries came in half way . Not even half .. might as well Gaven me a medium size . read more

Whataburger - Large French Fries Bacon Wrangler Double - Burgers Near Me - Phoenix, Arizona

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Great burger. Just be sure to tell them to skip the bun oil if you don't want your bun buttered. Zero atmosphere. Ordered through Door Dash to my hotel. Now just open a location in Los Angeles. read more

First time having Whataburger and I thought it was not bad for fast food. I found the green chili burger to be bland. If I order it again, I definitely need some acidity in it like pickles or tomatoes. I enjoyed the chili cheese burger and think it's a strong upgrade from Weinershnitzel. I like that the chili doesn't have any beans. Service was friendly. I'd rank Whataburger above Wendy's and Jack In the Box, tied with Five Guys, but far below In N Out. read more

Whataburger - a hand holding a hamburger - Burgers Near Me - Phoenix, Arizona

I had to get whataburger and got a number one meal with cheese. Had to get 1000 island sauce. The people were helpful and I got my order at a reasonable time. I had to get a meal and Dr Pepper. The place was cleaned and a little bit of empty. read more

Whataburger - Number #1 Whataburger - Burgers Near Me - Phoenix, Arizona

Waited 20+ for a single chicken sandwich,. Even paid, and had to leave with nothing. Terrible service. Paid for food I never got because they couldn't tell me it would be half an hour for a damn sandwich read more

Oh man! I SO wanted to love this place like the Whataburgers I have been to in Texas. Meh. It just wasn't great. The fellow that took orders was pretty clueless and not really sure what came on the burgers. When we arrived the manager was having dinner in the dining room and everyone was left to fend for themselves. He was a very nice guy and everyone has to eat so of course we didn't hold that against him. But what was less than enjoyable was the cold french fries the burgers with the soggy buns and no offer of bringing the condiment tray around like they do in Texas. I went up and got our catch-up and salt. That was fine I wasn't bothered. But something was off. The quality standards here are very low. My wife lived in Austin for nine years and Whataburger was her favorite. This was her least favorite. I'm sorry I wanted to love it, but it was all just wrong. Maybe there are other locations in Phoenix that don't suck. But this one ain't it. read more

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service is terrible after hours. Dude with long blonde hair and his crew took 30 minutes for a 1 combo order and it wasn't even busy.

What's all the hype? I ordered on store and ate the burger as soon as it came out. How was it already cold? Super disappointing. I like the mustard and onions and this would have been a tasty burger had it been hot. Not sure if I'll return since In n Out, BK, and JiB have superior burgers. read more

I got the triple burger Whataburger meal and it tasted good. The Patty was a little on the dry side but there was plenty of beef for me. The fries are same old same old no matter where you go. The employees are super friendly and very accommodating. What makes Whataburger stand out to me is that they have the spicy ketchup and sweet tea options that most other fast food places do not have. read more

Whataburger - Dining room - Burgers Near Me - Phoenix, Arizona

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They used spoiled onions on my burger and I didn't know until I got Home so this was a waste of my time . read more

If you have a 30 minute lunch break and are close by, don't even bother. They take 15-20 minutes for each drive thru order consistently. Food is ight read more

Since we don't have Whataburgers back home, I wanted to check it out while we were in Arizona. My husband and I ordered a couple of Whataburger meals (#1) for lunch and I was very excited to eat it. To my dismay, the burger tasted like any regular burger, bland like McDonald's but bigger. Instead of ketchup, the burger has mustard on it, which I did not like. Whataletdown. The fries were fresh and crispy so that was good. I am not much of milkshake person due to my lactose intolerance so did not have any. read more

We ordered through the drive through and they forgot to give us one of our drinks, which was not a big deal. I went inside to get it, standing at the counter, and Abraham just stood at the cash register not paying any attention and picked his nose and did not wash his hands. The person on the fryer stopped what they were doing to ask if I had been helped. Overall, the food was better than In-N-out, I would try again! read more

This fast food restaurants burgers, and fries are delicious. The freshness of the food makes it more desirable, and sought after because it tastes so much better than the rest. We've gone back twice, within three days because the quality is top notch. read more

These people that work here are so bad at their job that I was able to leave the drive-thru, drive across the street to Sonic order my food receive my food and pay for my food and still enter back into traffic before the guy ahead of me at Whataburger could even leave the drive-thru. When I called the manager here to explain how horrible they are and how much better Sonic is they were not even able to understand English. What a goddamn embarrassment. So pathetic read more

Tried this place for the first time with my friends and family after a long flight. It really hit the spot and the staff were great. Very friendly and inviting. read more

Trey (Tre/Tray) is amazing what amazing service @ MIDNIGHT!!! Not only was he pleasant but our wait was QUICK! My food was fresh and made to order! And delicious! I waited for in the donning area which was clean and quit full of other patrons, calm , cool and collected was the vibe! What an experience and WHAT A BURGER (meal)!! Stop in even, Late! Shout out to Riley from the Bethany Homes location & the "tech" Vernon! read more

This place has a pretty serious training issue. They know how to take your money. They just haven't been taught how to give you all of your order. The 1st time, it's an accident on their part. When it happened a 2nd time, it's time to take action. Here's what I recommend, since this is a 24-hour place, this will have to be done in groups. So the managers need to call in the 1st group and make them sit there and watch those training videos OVER AND OVER AND OVER. Then have hours of repeated practice sessions giving customers their food. Finally, have giant signs around the joint to warn the employees, MAKE A MISTAKE AND GO HOME, FOR GOOD. If I did my job w/ the carelessness these people did, I would have been fired years ago... read more

This store is extra clean, servers were super nice & the food great. I had to review because I was so impressed. Great job to the person who operates this store, give your people a big pay on the back. read more

Whataburger - Burgers Near Me - Phoenix, Arizona

Good in a pinch. WhataBurger is always a good choice for a quick and satisfying lunch at a reasonable price. The staff are friendly and helpful, the stores are usually clean, and the prices are wallet friendly. You can always grab a Burger, side item, and drink made to order and servedfresh and hot. Good prices, fresh food, friendly staff. Good choice for a quick lunch. read more

Got the namesake burger. Was good. Probably still prefer in n out burgers over these. However there is a lot of choice here. Should try the jalapeño cheese burger next time. Perhaps we had Whataburger in Portland, OR read more

Whataburger - Whataburger signature burger - Burgers Near Me - Phoenix, Arizona

I like stopping here after our theatre show. The restaurant is always clean, or being cleaned. The restrooms are password protected, so one I feel safer, and it's really clean. The food has always been to order, hot and fresh, I've never had to take anything back. Their breakfast is delicious too. I stop at this location with the family whenever I can, there is plenty of parking. It's near the light across from Walgreens. read more

My girlfriend and I just had lunch at this location and it was the best experience we ever had in a fast food restaurant!!! The manager Angie was so amazing, as was all her staff (everyone was cheerful and friendly). The place was spotless and the food was great and fresh! I had taken my girlfriend for a CAT scan and she needed something to eat afterwards. We had such a great experience that she remarked that if there were any rental properties nearby we should move there so we could go to this Whataburger every day read more

Not worth your time or effort too many other far better choices for food in this area. But, if you like disappointment. This is your spot.

They didn't have biscuits and move slower than the speed of smell. They need improvements for sure.

I love this place, the burgers are so delicious, I'm happy with them and I'll be coming here more often in the future..

I mean, fast food is fast food right? You get what you pay for LOL I'm from California, so we don't have Whataburger, and I needed something fast this morning so I stopped here. Customer service could've been better, as I wasn't greeted when I pulled up to the drive-through or to the window. I ended up ordering one honey butter chicken biscuit and one spicy honey butter chicken biscuit. I ate both when I got back to my hotel and they were both pretty good! I will definitely eat them again if I ever needed to. That was my first time having breakfast from here, so I guess I can say I've checked off my list now LOL Thanks Whataburger team! read more

Whataburger - Burgers Near Me - Phoenix, Arizona

Customer service was horrible! The food came cold and served old French fries. Added extra charges to my order. When asked about the situation they completely ignored the fact that they were wrong and proceeded to have horrible manners/customer service. read more

Great food awesome egg taqutoes with green chiles but dbl.cheeseburger is best,once in a while I treat myself to a triple